

Preferred Education & Experience:
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Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics or related technical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.
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Well-versed in and 5+ years of hands-on demonstrable experience with:
▪ Data Analysis & Data Modeling
▪ Database Design & Implementation
▪ Database Performance Tuning & Optimization
▪ PL/pgSQL & SQL -
5+ years of hands-on development experience in Relational Database (PostgreSQL/SQL Server/Oracle).
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5+ years of hands-on development experience in SQL, PL/PgSQL, including stored procedures, functions, triggers, and views.
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Hands-on experience with demonstrable working experience in Database Design Principles, SQL Query Optimization Techniques, Index Management, Integrity Checks, Statistics, and Isolation levels
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Hands-on experience with demonstrable working experience in Database Read & Write Performance Tuning & Optimization.
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Knowledge and Experience working in Domain Driven Design (DDD) Concepts, Object Oriented Programming System (OOPS) Concepts, Cloud Architecture Concepts, NoSQL Database Concepts are added values
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Knowledge and working experience in Oil & Gas, Financial, & Automotive Domains is a plus
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Hands-on development experience in one or more NoSQL data stores such as Cassandra, HBase, MongoDB, DynamoDB, Elastic Search, Neo4J, etc. a plus.

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About SurveyHeart:
SurveyHeart is a versatile online platform designed to facilitate the creation and management
of surveys, quizzes, forms, polls, and questionnaires. Our user-friendly interface is accessible
via web browsers and dedicated mobile applications for both Android and iOS devices. We are
committed to fostering a collaborative and growth-oriented environment where fresh talent can
thrive.
Job Summary:
The Customer Support Executive at SurveyHeart plays a critical role in assisting users and
premium customers by resolving queries and ensuring a seamless experience across our Forms
and Quizzes platform. As the first point of contact, you’ll work cross-functionally with internal
teams to improve customer satisfaction and enhance the overall user experience.
What is expected of the Candidate
This is not a “script-based” role — you’ll be expected to:
● Deep understanding of how the product works — beyond surface-level.
● Act as a power user, problem-solver, and customer advocate.
● Communicate clearly with both users and tech teams.
● Own issues from start to finish — not just respond, but resolve.
Customer Support Roles and Responsibilities
First-Level Resolution Provider
● Rapidly triage incoming queries from various channels (email, chat, social, in-app),
identify intent, urgency, and route if needed.
● Resolve 90% of incoming queries independently using knowledge of the product,
standard processes, and documented SOPs, and update the internal referral
documents.
● Use Zoho Desk efficiently to tag, assign, escalate, or resolve tickets while ensuring that
every interaction is tracked with resolution detail and customer sentiment.
● Own and manage ticket lifecycle from intake to resolution for general product-related
queries, user account issues, configuration problems, and usability questions.
● Deliver exceptional customer education by guiding users to FAQs, video walkthroughs,
or providing contextual instructions.
● Use internal tools (Admin page, Logs or notes, Internal FAQs) to validate bugs or
complaints raised by users.
● Check for known issues using release notes to avoid duplicate escalations.
Cross-Team Collaboration
● Prepare concise and structured ticket escalations, including:
○ Error logs (if available)
○ Device/browser info
○ Screenshots/screen recordings
● Have an internal discussion with the Operations Manager, and if no solutions are found,
tag the Testing POC, Product Manager or Assistant Tech Lead with clear context.
● Follow up on unresolved issues, promptly follow up on the unresolved tickets, and
update the resolution status to Operations Manager.
Post-Escalation Support
● After an issue is resolved by the Tech or Product team:
○ Translate the resolution into customer-friendly language before responding.
○ Update the relevant internal documentation, such as FAQs ,SOPs, etc..
● Identify recurring technical issues and propose improvements to Operations Manager to
reduce ticket volume.
● When needed, coordinate across multiple internal stakeholders, ensuring both speed
and quality of resolution.
Customer Satisfaction & Feedback
● Aim for high CSAT (Customer Satisfaction) scores by delivering clear, empathetic, and
timely resolutions.
● Follow up with users after res in olving issues to ensure they’re fully satisfied and
confident using the product.
● Take feedback constructively — identify areas of improvement and continuously refine
your support approach.
● Encourage users to rate their experience and leave positive feedback when expectations
are exceeded.
Requirements
● Driven by a customer-first mindset, believing customer happiness is the key to success.
● Strong communication skills (written and verbal) in English and Hind is a must and any
other language will be an added advantage.
● 3 + years of experience in customer support or related roles, only from SaaS support.
● Familiarity with customer service tools (e.g., Zoho Desk).
● Basic understanding of software applications with the ability to learn new technologies
quickly.
● Detail-oriented with a proactive approach to problem-solving.
● Willingness to learn and adapt in a fast-paced environment.
● Experience in SaaS or tech customer support.
● Familiarity with payment gateways like Razorpay.
● Expert in Google Docs, Sheets, and Slides for documentation, data analysis, and
presentations.
Other Details
● Shift: Rotational shifts
● Working days: 5 days a week(weekends working)
● Salary: 3.50 LPA to 5.00 LPA
● Experience: Min 3 + years in Customer Support from a renowned SaaS company
(100% SaaS experience and no other industry)
● Location: Hyderabad, Hi-Tech City
● Education: Any Degree


We are seeking a highly skilled and experienced MERN (MongoDB, Express.js, React, Node.js) Stack Developer to join our dynamic development team. As a MERN Stack Developer, you will be responsible for designing, developing, and maintaining scalable web applications using the MERN stack framework.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Expertise in backend programming with Node.js and MongoDB.
- Experience with React.js and redux.
- Material UI and 3rd party libraries.
- Experience with clean code writing practices like avoiding callback hell like promises, async.
- Thorough understanding of Node.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript.
- Experience with data structure libraries (e.g., Immutable.js).
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end builds pipelines and tools.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
Responsibilities:
- Build Node.js APIs using microservices.
- Rewriting backend code with microservices architecture & Unit tests.
- Developing new user-facing features using React.js.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
If you are a passionate MERN Stack Developer looking for an exciting opportunity to work on challenging projects and be part of a talented team, we would love to hear from you. Please submit your application, including your resume and portfolio, highlighting your relevant experience and projects.
Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.
We are a growing team of 180+ professional experts coming from diverse backgrounds who have keen expertise in dealing with Digital Products. A flexible work environment, a high level of empowerment, involvement in the company's business decisions, leadership development through mentoring, skills development initiatives are the big takeaways at Appitsimple Infotek.
URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about
Job description
- Candidate should be familiar and comfortable with Freeswitch.
- SIP Development experience.
- Must be aware of Sip and webrtc integration.
- VOIP software development.
- Good Knowledge in PBX, SIP, RTP protocols.
- Worked on Queue, IVR and Voicemail related applications.
- Expert in Freeswitch installation, configuration and troubleshooting.
Regards,
Devshree Vaishnav


Job Description:
As an Odoo Developer, you will play a crucial role in designing, developing, and implementing Odoo ERP solutions for our clients. You will work on both default Odoo modules and custom Odoo module development, ensuring that our clients' business processes are efficiently supported by the ERP system.
Key Responsibilities:
- Collaborate with project managers, business analysts, and clients to gather and understand requirements.
- Customize and configure Odoo ERP modules based on client needs.
- Develop and maintain custom Odoo modules to extend ERP functionality.
- Utilize Python for Odoo development, ensuring high-quality code.
- Create and optimize web-based user interfaces using HTML, CSS, and JavaScript (jQuery).
- Experience with RESTful and SOAP web services for integration purposes.
- Implement APIs in Odoo to connect with third-party applications.
- Test and debug Odoo modules to ensure they meet quality standards.
- Provide technical support and troubleshooting assistance for Odoo implementations.
- Keep abreast of Odoo updates and trends to suggest improvements and optimizations.
- Collaborate with the development team to enhance overall system performance and reliability.
Qualifications:
- Minimum of 2 years of experience as an Odoo Developer.
- Proficiency in Python for Odoo development.
- Strong knowledge of Odoo's default modules and features.
- Experience with HTML, CSS, jQuery, and JavaScript for web development.
- Familiarity with web services, including RESTful and SOAP.
- Previous experience in API implementation within Odoo.
- Problem-solving skills and attention to detail.
- Excellent communication skills.
- Ability to work independently and as part of a team.
- Adept at time management and meeting project deadlines.
Preferred Qualifications:
- Odoo certification is a plus.
- Experience with other programming languages or frameworks.
- Knowledge of database management (PostgreSQL).
- Previous experience with ERP implementations.
Benefits:
- Competitive salary
- Health and wellness benefits
- Opportunities for professional growth and development
- Collaborative and innovative work environment

About Plum
We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.
Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.
Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.
Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)
Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for frontend engineers in React to help us scale Plum.
You will have a direct impact on the customer experience through the design and implementation of new features and functionalities in our product. You'll work as part of a small but rapidly growing high-energy team delivering incredible, creative improvements to our product. You'll be in charge of reviewing the implementation of applications following code standards and style guides.
Roles and Responsibilities:
- Push things over the line, ship awesome features, and delight customers
- Spec, build, test, and deliver new features while improving the performance and quality of the product.
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code Solve complex CSS, HTML, and User Interface compatibility issues across browsers.
- Implement front-end development workflows: build systems, dependency management, quality checkers (linting), etc.
Experience and Qualifications:
- 5+ years of hands-on experience building web applications with React or similar framework.
- Understanding of chakra is a plus, not mandatory.
- Comfortable with Responsive Web Development and with a strong product design sensibilities and has an obsessive attention to detail.
- Write testable, maintainable code that's easy to understand.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
- Having experience with building and maintaining an open source project or design library is a plus.
Job description
Role & responsibilities
- Lead Identification: Identify qualified prospects and navigate company structures to pinpoint decision-makers.
- Outbound Prospecting: Generate appointments through proactive outbound prospecting techniques.
- Collaboration: Collaborate directly with sales and marketing departments to discover opportunities from leads.
- Outreach Methods: Utilize a combination of outreach mechanisms, such as calls, emails, marketing automation tools (e.g., HubSpot), LinkedIn InMails, etc., to nurture leads.
- Lead Conversion: Pursue leads with persistence to convert them into business opportunities.
- Continuous Learning: Familiarize yourself with, leverage, and help evolve the company's demand generation process.
Preferred candidate profile
- Experience: Minimum of 1 year in Business Development, preferably catering to international clients in the US region within a Software/High Tech company.
- Attitude: Fearless, willing to take intelligent risks, and ready to work hard.
- Daily Activity: Should maintain a high volume of outbound calling activity while preserving a positive and energetic demeanor.
- Problem Solving: Capable of addressing challenges and finding solutions.
- Teamwork: Ability to work collaboratively in a team environment.
- Communication Skills: Must be articulate with a robust business acumen and have persuasive communication abilities.
Perks and benefits
- Good Salary as per the industry benchmarks
- Flexible Work environment with 4 + 1 days hybrid model
- Free lunch & dinner buffet
- Doorstep cab drop facility.
- We also provide great incentives, bonus plans and opportunities to employees.
We are looking for a self-driven candidate for the BDE post,
Prefer experience with CRM sales, Digital Marketing and IT Sales for Web Designing and Web Development.
Identify key buying centres to expand the net new client base
Leverage key best practices to drive and successfully generate new business opportunities
Build and effectively manage a list of new clients to drive business development.
Collaborate with internal resources and external networks to prioritize and penetrate key accounts.
Utilizing account planning and time management tools to drive an increase in revenue
Establish and maintain executive relationships with clients
Mastery and consistent execution of tecHindustan’s internal sales methodology, and services
Manage forecast accuracy on a monthly/quarterly/annual basis
Successful track record in Lead Generation, sales and negotiation
Basic knowledge in Web Development, Mobile Apps Development, and Digital Marketing fields.
Excellent verbal and written communication skills
Possesses strong organizational and time-management skills.
Proven ability to plan and manage resources
Team player with strong analytical skills and the ability to understand and resolve complex problems.
Nice To Have:
Any sales or business development certifications
Experience with managing freelancing portal profiles dedicatedly
Contracts Management
Must have good drafting and communication skills.
Aware of social media platforms. Content writing skills, can think out of the box.
Duration- 3 months
Location- Bhubaneswar.
Qualification- Any Graduate

- Develop scalable, secured, and efficient backend for the website, mobile app, and browser extension.
- Integration of user-facing elements developed by front-end developers
- Solve complex performance problems and architectural challenges
- Ensure HTML, CSS, and shared JavaScript is valid and consistent across related applications
- API development for mobile app, browser extension, web
- Design and maintain a database
- Develop components of the database such as storage, queries, and triggers
- Create reusable, effective, and scalable PHP code
- Implement security and data protection measures
- Integration of payment gateway, third-party services via API
- Source code management using bit bucket/git
- Using/creating packages for reusability across the products
- Integration of multiple data sources and databases into one system

