Sr Copywriter

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Ideal Candidate

• Bachelor's degree in Accounting or Finance.
• CA dropout with corporate experience will be preferred.
• 2+ years of experience in a general accounting role.
• Strong understanding of accounting principles and GAAP.
• Expert in Microsoft Excel (including pivot tables and vlookups).
• Experience with accounting software (e.g., QuickBooks, Tally, etc) preferred.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work remotely with his/her own laptop and stable internet.

We are looking for a Lead UI Engineer to design and build multiple channels for user interaction.

‍

• Design/Architect and develop core features of the UI/frontend.
• Design/Architect and develop policy framework to provide rich UI for various features of the solution.

‍

Requirements:

• Must have 6+ years of experience in working in frontend technologies
• Must have at least 2-3 years. of experience with Angular2 or above versions.
• Must have at least 5+ years of experience with HTML/CSS/JavaScript/TypeScript.
• Experience with PrimeNG and Vega is a plus
• Strong background in developing UI for Monitoring and Management systems, dealing with topology, and different telemetry such as metrics, traces and logs
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies like AWS Lambda.
• B.E/B.Tech/MS degree in Computer Science, or equivalent

#HiringNow

We are looking "MSBI Developer" for Reputed Client @ Chennai Permanent Role.

Experience: 2 - 5 Yrs

Roles & Responsibilities:

• Have good knowledge SSIS & SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.

• Strong in Business Intelligence (BI) and Other reporting tool

• Strong in RDBMS concepts.

• Hands on experience in SSIS / SSRS Projects.

• Capable of troubleshooting common database issues

• Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations

• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.

• Tuning T-SQL queries to improve performance.

• Refine and automate regular processes, track issues, and document changes

• Hands on experience in TFS & Agile process is added advantage.

Qualifications:

• Bachelor or Master degree in Computer Science, Engineering or a related subject

• Proven Software Development experience of 2-3 Years in designing and developing applications using SSIS and SQL Server

• Extensive Knowledge: SQL Server Integration Services (SSIS) / SQL Server/ SSRS , Any reporting development knowledge, Data Modelling

• Strong in RDBMS and Writing SP / Functions

• Minimum 2-3 years’ experience working in SQL Server development activity and SSIS/SSRS development or above.

Position - Senior Salesforce Consultant

Experience - 3+ years

Location - Gurgaon / Jaipur / Remote

Concretio was incorporated in 2014 by Mr. Abhinav Gupta (Salesforce MVP 8 times in a row) and Anjana Gupta, with a motive to build a team of passionate individuals, who want to develop high-quality solutions and enjoy challenges posed by rapidly changing technology. Concretio Apps aims to grow steadily with its positive and friendly environment. Flexi work timings and work from home option (Once you are on client project), fully paid Certifications, 360 degree grooming, 5 days a week and great work life balance are some of our key USPs, along with other employee-friendly policies. We are looking for highly skilled Salesforce Developers OR Other Tech Developers (Java / Javascript / Angular / PHP / .NET) who love to stay on the technical side of the curve and look to groom themselves as a Salesforce Architect going forward. You will get a training to work in Cloud Computing (Salesforce & its Lightning Javascript framework as well). At Concretio, we believe that work can happen from anywhere. We believe people should be able to work and learn together whether they're across the table or across the world from each other. We are open for the Remote / Work from Home option as well, so location is not a constraint any more.

Job Responsibilities

● Developing applications for the Salesforce.com platform.

● Developing Javascript frontend/apps and integrations using REST/SOAP JSON/XML.

● Coding APEX and custom applications for Salesforce instances.

● Design, code, configure, document, deliver and support solutions to meet business needs in Salesforce, including configurations, customisations, and integrations.

● Work with Application Architects and Tech Leads to design integrations between Salesforce.com and other systems across the enterprise.

● Code, configure, unit test and create supporting documentation for application development tasks.

● Demonstrated experience building integrations with Salesforce.com (REST/SOAP - XML/JSON) Soft Skills Checklist

● Always learning attitude, with the rapidly changing Salesforce and Tech landscape, it’s a must.

● Consultant mindset, we will help you develop these soft skills, but an open attitude is needed. Talking to a client/business-user, understanding their pain points, and delivering a solution is key to project success here.

● Sense of ownership and self-discipline: We don’t like chasing our people for status multiple times a day. If you are one who enjoys taking ownership of tasks and delivering them without much monitoring, you will love it here. Tech Skills Checklist

● Strong Salesforce basics i.e. Configuration/Clicks concepts.

● Apex, Visualforce/Lightning(Aura/LWC).

● Excellent programming skills with a good understanding of OOPS.

● Knowledge of any DBMS (Tables, Joins, Relationships, SQL, Normalisation).

● Knowledge of core HTML, CSS and Javascript concepts.

● Experience of Chrome Extensions/Apps, Electronjs or NativeScript (nice to have). Cultural Alignment Checklist

● The educational part doesn't matter much

. ● CODING: Know, love and be comfortable in it.

● OPEN Mindset: An open, curious and learner profile is a must. WWW is changing at a crazy pace, we need someone who is open to adapt to this pace of change in Salesforce and tech

● We expect our team to crack suitable Salesforce certifications as KRAs, and happily sponsor the fees for the same.

● Sense of Ownership: We are not going to put a manager on your head, who will seek status updates every few hours (multiple times in a day). You will be given a task, and expectations will be to own the 100% success and failure for the same. We are never short on public praise and giving credit for a successful show.

● Excellent Craftsmanship: We differentiate and take pride in what we build and deliver to customers across the globe. Mediocrity is not appreciated here in anything. Top-quality code, deliverable, and communication is something we expect and continuously work to improve on a day to day basis.

● Strong Communication Skills: It's actually a MUST have for your experience level. Nice to have

● Salesforce Communities (Classic and using Communities). ● Taking ideas to AppExchange (OEM, Security Review). ● Developing SPA (Single Page Applications) in Salesforce.

● Hands-on experience in one or more JS/CSS frameworks (jQuery, React, Angular, Vue, Bootstrap, Foundation, etc).

● Hands-on experience of Cordova, Ionic, and Hybrid mobile development.

● How OAuth, SOAP, SAML, and other integration patterns work.

● NoSQL and how modern database systems work.

● Classic DBMS MySQL, Postgres etc.

● AWS, Google or Microsoft cloud experience

• Plan, manage, implement, support and/or monitor SAP integration solutions and middleware for on-premise, cloud or hybrid scenarios
• Plan and conduct customer workshops, design and build integrations and interfaces, create plans for data Integration and Unit testing
• Communicating effectively with project team members at different technical knowledge levels and often remotely across diverse geographical locations
• Identify test data for unit testing, integration testing and user acceptance, working with client's functional consultants for validation of test results
• Build relationships with your clients to help Accenture become the go-to partner for SAP data integration and interfaces
• Manages small-medium sized teams and/or work efforts at a client

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

What you need to have: