UI/UX Designer

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

Key Responsibilities:

• Design, develop, and customize Salesforce CPQ (Configure, Price, Quote) solutions
• Work extensively with Apex, LWC, Aura Components, Visualforce, and Triggers
• Implement and optimize integrations with Workday, PRM, and Gainsight NXT
• Build automation using workflows, validation rules, and custom objects
• Handle data migration, reports, dashboards, and SOQL/SOSL queries
• Perform unit testing, debugging, and deployments using Flosum / Opsera (GitHub)
• Collaborate with business stakeholders for requirements, testing, and delivery

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benefit package.
• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate effectively.
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efficiently while maintaining professionalism.
• Maintain records of patient interactions and escalate complex cases when needed.
• 
  

Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify – Medium or High
• Language Proficiency: Emmersion – B1 CEFR score
• Typing Test: 25 WPM at 95% accuracy
• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelor’s degree in any field.

Lead Data Scientist

Location: Mumbai

Application Link: https://flpl.keka.com/careers/jobdetails/40052

What you’ll do

• Manage end-to-end data science projects from scoping to deployment, ensuring accuracy, reliability and measurable business impact
• Translate business needs into actionable DS tasks, lead data wrangling, feature engineering, and model optimization
• Communicate insights to non-technical stakeholders to guide decisions while mentoring a 14 member DS team.
• Implement scalable MLOps, automated pipelines, and reusable frameworks to accelerate delivery and experimentation

What we’re looking for

• 4-5 years of hands-on experience in Data Science/ML with strong foundations in statistics, Linear Algebra, and optimization
• Proficient in Python (NumbPy, pandas, scikit-learn, XGBoost) and experienced with at least one cloud platform (AWS, GCP or Azure)
• Skilled in building data pipelines (Airflow, Spark) and deploying models using Docker, FastAPI, etc
• Adept at communicating insights effectively to both technical and non-technical audiences
• Bachelor’s from any field

You might have an edge over others if

• Experience with LLMs or GenAI apps
• Contributions to open-source or published research
• Exposure to real-time analytics and industrial datasets

You should not apply with us if

• You don’t want to work in agile environments
• The unpredictability and super iterative nature of startups scare you
• You hate working with people who are smarter than you
• You don’t thrive in self-driven, “owner mindset” environments- nothing wrong- just not our type!

About us

We’re Faclon Labs – a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That’s because we do heavy lifting — in tech, in thinking, and in creating real-world impact.

We’re not your average startup. We don’t do corporate fluff. We do ownership, fast iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the soul of the company while it's being built- this is the place!

Job Title: Database Administrator (PostgreSQL) 

Experience: 3 to 6 years 

Location: Gurgaon (Hybrid) 

Employment Type: Full-time 

Job Description: 

We are seeking a skilled Database Administrator (DBA) with expertise in PostgreSQL and strong RDBMS concepts. The ideal candidate will be responsible for database performance monitoring, optimization, automation, and interaction with development teams to support business requirements. 

Key Responsibilities: 

1. Database Administration & Management 

• Manage, configure, and maintain PostgreSQL databases ensuring high availability and reliability. 
• Implement Primary-Slave replication architecture and ensure smooth data synchronization. 
• Work with AWS RDS for PostgreSQL database hosting. 
• Automate database backups and manage release versions for database changes. 
• Implement point-in-time recovery (PITR) backups in AWS RDS to ensure data integrity and disaster recovery. 

2. Performance Monitoring & Optimization 

• Regularly monitor database health and performance metrics. 
• Analyze and optimize slow queries to enhance application performance. 
• Fine-tune database performance using configuration parameters, buffers, connections, Disk IOPs, and memory. 

3. SQL Development & Optimization 

• Write, optimize, and maintain stored procedures, SQL functions, and SQL Views. 
• Implement indexing strategies to improve query performance. 

4. Collaboration & Requirement Analysis 

• Work closely with application developers and business analysts to understand new product requirements. 
• Provide recommendations on database design and architecture for scalable solutions. 

5. Database Security & Compliance 

• Implement best practices for database security, access control, and data integrity. 
• Ensure compliance with data governance and security policies. 

6. Automation & Maintenance 

• Automate database maintenance tasks such as backups, indexing, and archiving. 
• Establish monitoring and alerting systems to proactively address database issues. 

Technical Expertise Required: 

• 3 to 6 years of experience as a Database Administrator (DBA). 
• Strong knowledge of PostgreSQL and RDBMS principles. 
• Experience in writing stored procedures, SQL functions, and SQL Views. 
• Hands-on experience in query optimization and performance tuning. 
• Understanding of Primary-Slave architecture and replication setup. 
• Knowledge of database configuration tuning (buffers, connections, Disk IOPs, Memory, etc.). 
• Experience in automating database backups and version control for DB changes. 
• Familiarity with AWS RDS for PostgreSQL and point-in-time backup (PITR). 
• Experience in cloud-based database solutions (AWS RDS, Azure, GCP). 
• Strong problem-solving and analytical skills. 

Preferred Qualifications: 

• Experience in high-availability solutions and disaster recovery strategies. 
• Exposure to NoSQL databases is a plus. 
• Experience with database migrations and upgrades. 

We're hiring a senior SDET to work on our hybrid android application (WebView based). Our app is how over 10 million dairy farmers trade cattle, in a peer-peer marketplace, to improve their economic conditions. Your frameworks and tools will have a far-reaching impact on a dairy farmer's life and indirectly make a positive impact on our GDP.

Ideally, you’re a person who loves performing test automation, including the creation & management of test scenarios, documentation, and coding tests. You will help drive the design & building of E2E test automation and frameworks for our React.js based hybrid mobile application. Moreover, you will find bottlenecks & thresholds in existing code with the help of automation tools.

From our end, you will get a fast-paced environment to learn and grow. You’ll get opportunities to represent the company in events like Devoxx, Google Developer Days India, etc.

Generally speaking, we’re after individuals that are curious about the possibility of technology, are eager to learn, and are diligent and kind. Our teams work well because we place trust in them to succeed. We trust you to do well.

Prior experience with Appium or other automated mobile testing technologies

• Knowledge of front-end/UI testing is highly desired.
• Hands-on experience on more of TestNG, JUnit, Spring Test, etc.
• Experience in working with Agile + DevOps' process management methodology.
• Experience in using one or more of RestAssured, SuperTest, Postman, Swagger.
• Experience in using mocking frameworks
• Experience in using API testing frameworks
• Experience in Performance testing frameworks and the ability to design performance tests
• Experience in some scripting languages, like Shell, Python, etc.

With millions of transactions each month, it is one of the world’s fastest-growing agritech companies. We continue to re-imagine and re-engineer the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission!

Till now, it  has primarily focused on building a peer-to-peer cattle trading platform and the journey of  has been very encouraging and promising - we have reached more than 5 million dairy farmers within a short span of 1.5 years. More than 300,000 cattle have been sold through us which amounts to 3000 Crore Rs of GTV and is now at a monthly run rate of 320 Crore Rs GTV. Our dairy farmers have rated us 4.6 out of 5 and 60% of our dairy farmers refer us to at least one friend every month.

Responsibilities:

● Work with development teams and product managers to ideate software solutions.

● Design user-side and server-side architecture.

● Build the front-end of applications through appealing visual design.

● Develop and manage well-functioning databases and applications on MYSQL.

● Write effective APIs.

● Test software to ensure responsiveness and efficiency.

● Troubleshoot, debug and upgrade software.

● Create security and data protection settings.

● Build features and applications with a mobile responsive design.

● Write technical documentation.

Requirements:

● Proven experience as a Full Stack Developer or similar role.

● Experience developing web and mobile applications. ● Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript).

● Knowledge of back-end language(Node.js) and JavaScript frameworks (Angular, React, Vue but preferably React).

● Familiarity with MySQL databases, web servers (e.g. Apache) and UI/UX design.

● Excellent communication and teamwork skills.

● Great attention to detail Organizational skills. The knowledge of following, will fetch you brownie points during interviews:

● Ruby on Rails.

● Familiarity with AWS.

● Familiarity with Docker

Mandatory Skills:

C#, dotnet core


Preferred Skills:
 Good communication skill is mandatory.
 Experience with Dot net with C#

• Own the delivery of multiple features of the product end to end while hands-on in development as well
• Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure) and code modularity, extensibility, quality
• Adopt security- first approach in the product development and ensure automated and manual security checks in place across the delivery pipeline
• Lead by example and mentor other developers in the team both technically and professionally
• Support other Senior Product Engineers and contribute to their growth professionally
• Work with  tech leads and the team to ensure shared technology vision and develop state of the art design and architecture for any product development
• Work with other functions such as testing, analysis, infra management, support to ensure faster delivery of products
• Ensure timely and accurate communication with broader team in order to share understanding of product functionality, features, and technology vision
• Look out for technology trends across the industry and apply relevant developments to the products
• Work with the decentralised application business owners to ensure their vision is realised through efficient technology and delivery timelines
• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a role title 
• Develop personally and professional outside of the confinement of a traditional career path by focusing on what you’re passionate about rather than a predetermined one-size-fits-all plan 

• Must have extensive hands on experiencing designing and building mobile applications on Android
• Must have excellent programming, debugging and scripting skills with a solid understanding of Object-Oriented Design principles
• Must have ability to learn/iterate quickly in a rapidly changing technical stack with nascent codebase and developer tools
• Must possess a passion for delivery-focused development, and overcoming challenges through teamwork and self-motivation
• Ability to work in a variety of client settings and in a team-oriented, collaborative environment 
• Ability to communicate technical vision and direction of the product and make significant impacts to technology and design choices

• Architectural design while leading and inspiring software development teams 
• Leading development of large, custom-built object-oriented applications 
• Continuous integration tools and test automation
• Managing systems in production and understands release process, monitoring, and debugging
• Working and developing in agile environment working with XP/Scrum development practices

• Expertise in end to end Android development and release management
• Proficiency in at least two of the following: Java,  NodeJS, Go, JavaScript, Python programming stacks, and passion for software engineering and craftsman-like coding prowess 
• Knowledge of software practices like refactoring, clean code, domain driven design, Encapsulation etc 
• Hands on experience managing databases like MongoDB, Cassandra, Redis
• Exposure to event driven systems and event streaming engines like Kafka
• Good knowledge of DevOps tooling like docker, kubernetes, ansible/chef, AWS.
• Solid OO skills, including strong design patterns knowledge and enterprise integration