Inside Sales Lead

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills

Roles and Responsibilities

Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

·      Conducting in-depth research on industry-related topics in order to develop original content.

·      Developing content for blogs, articles, product descriptions, social media, and the company website.

·      Assisting the marketing team in developing content for advertising campaigns.

·      Proofreading content for errors and inconsistencies.

·      Editing and polishing existing content to improve readability.

·      Conducting keyword research and using SEO best practices to increase traffic to the company website.

·      Creating compelling headlines and body copy that will capture the attention of the target audience.

·      Identifying customers’ needs and recommending new content to address gaps in the company current content.

·      Produce well-researched content, primarily research reports coming from data coming from our platforms

·      Own the brand value stories Promilo for 2023

·      Improve brand message in the website pages, cascade brand message in leadership internal and external communication (mails, social media, interviews, speeches etc)

·      Work with Digital marketing team to run campaigns using the brand thought leadership reports

·      Responsible for repackaging the content for promotion in various formats (social posts, webinar topics presentation, leadership speeches etc).

·      Ensure consistency in the form of tone and style

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Job Description:

1.Design mobile application interface design, navigation, and presentation along with developing

custom controls as required by the application.

2. Understand product development road map and execute rapidly to build mobile applications with

high quality.

3. Utilize native APIs to enable maps, in-app SMS and email features

4. Develop applications that controls handset resources

5. Able to lead and mentor team members

6. Troubleshoot to solve customer problems with help of Catalytic/firebase among other tools.

7. Deployment / Release understanding

8. Unit Testing

9. Good to have exposure to Kotlin, flutter, react native

10. Implement Deep Links and Notification Libraries

11. Understanding of battery/ram/network and other system resource saving strategies

About Company

Vision : Bikayi helps small to medium sized businesses go online and scale their businesses. Bikayi merchants are selling various things from groceries to apparels and electronic items. 

Scale : We are very close to grossing a GMV of 1B dollars on an annual basis. Probably one of your neighbourhood shops is using Bikayi to sell online.

Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.

People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.

Responsibilities

• Work towards Improving the architecture by tracking emerging technologies; evaluating their applicability to business goals and operational requirements.
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Setup Architecture and Design guidelines for the platforms for multi-country roll-outs
• Develop and Define Architecture Standards
• Develop and Define Application Architecture Standards
• Own your product : You will be responsible for the success / failure of your team and the product. You will need to work with cross functional teams, understand their requirements and make sure that everybody is on the same page.
• Development of your team : Making sure that engineers under you are growing in their careers and getting better are software development everyday.
• Design & Architecture : You need to have technical expertise in the company's tech stack and in general the frontend or backend infrastructures, have ability to guide the developers in case there are any blockers.
  
  
  
  

Requirements

• Past experience of working for tier 1 / vc funded companies.
• Past experience of handling a team of at least 5+ developers.
• Continuous past experience of delivering products at a steady pace.
• Hands-on experience in JavaScript, HTML, CSS.
• Knowledge in Node JS
• Hands-on in Webpack, ES6, Typescript
• Strong working experience in Single Page, Building micro frontend apps, Progressive Web Apps, Server-Side Rendering using React.js
• Hands-on experience in the React ecosystem like Redux, React Router etc.
• Experience in Team Management. 
• Lead technical design discussions and review design to make sure design is aligned with Architecture.
• Setup and maintain standard developer guidelines for the development team
• Hands-on experience with automated test frameworks like Jasmine, Jest, Mocha, enzyme etc. And experience in promoting the values of unit tests, integration tests, and CI/CD automation
• Hands-on experience in maintaining Web Vitals