Sr. Automation Engineer

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.

Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.

• Being able to interpret data that translates into action to improve the team. 

• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.

• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.

• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

• Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 

• Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 

• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.

• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 5+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results-driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with the team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer-facing communication skills
• Demonstrated data-driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and Excel skills

Language Skills Required Vs. Preferred: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Purchase Manager Technical Profile JD

Male candidate -Experience 10-15 years in engineering industry (Manufacturing) and should

handle a purchase team independently.

Qualification – Diploma or Mechanical Engineer

Good technical knowledge of sheets, rods, pipes, Structural steel, Castings and

outsourcing jobs

Knowledge of drawing, design.

Good communication and negotiation skills

Expertise in vendor scouting / sourcing

Identify cost reduction areas.

Must have good knowledge of metal market

Must have knowledge of Job work process

Should be able to handle a team independently

Ready to travel anywhere to source the material

MIS of Purchase

LOCATION : Koparkhairane, Navi Mumbai

Salary - Upto 80k

We are looking "Business Development Executive" for Reputed Client @ Permanent Role.

Experience: 3-6 Yrs

• Responsible for the Marketing and sales of Konnect Analytics products. 

• Experience in selling ERP/CRM/BI is an added advantage. 

• To identify and hire new channel partners for assigned region. 

• Identify new business opportunities. 

• To generate leads via cold calling, Emails, digital marketing etc., 

• Qualification of sales leads to identify whether their research goals are aligned with product offerings. 

• To give demo to the clients and make them to understand the product. 

• Establishing and maintaining appropriate pipeline to meet the requirements of the sales targets. 

• Brand Building and Advertising in consultation with the Internal team. 

• Liaising and networking with a range of stakeholders including customers, colleagues and partner organizations. 

• Organizing and attending events such as conferences, seminars, receptions and exhibitions. 

• To Prepare Marketing Collateral such as Case Studies,flyer and content creation. 

• Be the Liaison between the external and internal stake holders. 

• Feedback market & competitor info to the Internal team. 

• Adhere to the provided

Client: The client is an online marketplace for luxury and fashion products in the middle east. Backed by leading investors, it is one of the fastest-growing platforms driving sustainable luxury.

• Top 100 Startups Globally by Red Herring  and
• Top 5 Startups in UAE by Forbes Magazine, 100 top companies that are changing the MENA region by World Economic Forum

Position  Full-stack Developer(PHP)

Responsibilities: 

• Contribute to all phases of the development lifecycle, act as an individual contributor & collaborator. 
• Write slick, testable, efficient code. 
• Responsible for implementing best practices for project delivery. 
• To Develop Applications using new web technologies, Planning, designing Web Applications. 
• Quality & Timely Delivery of product requirements. 
• Coordinate cross-functionally to ensure the product meets business objectives and compliance standards. 

Requirements: 

• Proven experience as a Full-Stack Developer with strong coding and design skills. 
• Degree in Computer Science, B. Tech 
• Good command over Data Structures & Algorithms. 
• Skills we consider PHP/Python, OOPs, javascript, HTML, CSS, MYSQL/NoSQL/MongoDB. 
• Mind Good to have experience in MVC frameworks such as YII / CI. 
• Experience in Memcache, Redis, or similar caching technology. 
• Familiar with web servers (NGINX/APACHE) 
• Experience in using Git, AWS, Agile methodologies, RESTful web services 
• Hands-on experience with Remote Debugging and other debugging tools and techniques. 
• Experience integrating open source and third-party applications into an existing system

CTC: 7-12 LPA

Location: Gurgoan

To apply: fill in this form https://www.bitlylinks.com/RG3KOeks1">https://www.bitlylinks.com/RG3KOeks1

For other open positions please visit: https://bit.ly/IndventurOpenroles">https://bit.ly/IndventurOpenroles

Tech Lead

Duties & Responsibilities

Candidate will be responsible for the architectural design, development and continuous improvement of the software and development process. The system involves real-time quote fetching and policy issuance with a deep integration with different insurance company systems.

Work Experience & Skills

• Strong experience in architecting and developing full-stack software systems.
• 5-7 years of hands-on experience in developing complex, large scale full stack consumer-facing responsive web products.
• Must have experience in Java and at least one Web framework such as Laravel / Django / CodeIgnitor and preferably with at least one JS framework like NodeJS, AngularJS or VueJS.
• Good exposure to few middleware technology tools such as application servers (nGinx, Apache, Tomcat), message queues (Gearman, ActiveMQ, Rabbit MQ, Kafka) etc..
• Experience in SOA architecture, micro services and scalable web-services (SOAP & REST) are mandatory.
• Good command & experience on database concepts like RDBMS, NoSQL, data modelling, data normalization etc.
• Prior knowledge of technical documentation techniques like UML diagrams, flow charts, sequence diagram, interaction diagrams etc. is must for the role.
• Experience with Elastic infrastructure solutions / deployment (Docker, Kubernetes, OpenShift, Mesos) and CI/CD systems such as Jenkins is required.
• Exposure to Agile & Scrum processes with experience as Scrum Master on Jira or Rally or similar tools is desired.
• Past record of handling cloud hosting services of Amazon, Google or MS Azure for engineering deployments.

Qualifications

B Tech / BE / M Tech / ME or equivalent in Computer Science, Engineering or similar relevant fields

• 2+ years of experience with React
• Strong experience with React 16.8+ & React Hooks
• Strong experience with NodeJS & Express
• Proficiency in Typescript, AWS, Firebase, and MongoDB

You will be bringing:

• Extensive experience in HTML5, CSS, JavaScript, and front-end frameworks like ReactJS/ AngularJS
• Knowledge of new ES6 features (and actively uses them)
• Experience with popular React.js workflows such as Flux or Redux
• Experience in Redux data patterns and NgRx
• Experience working with server-client architecture projects, consuming JSON data from APIs
• Ability to ruthlessly prioritize in a chaotic and ambiguous environment
• An open, growth mindset when giving and receiving feedback

You get extra points for:

• Being familiar with WebGL/ ThreeJS/ PixiJS

• software engineering experience focused on web development.
• Hands on experience in architecting large scale frontend applications.
• Have detailed hands-on experience of cutting edge web technologies (HTML5, CSS, Javascript, TypeScript), Application Servers, Web Applications 
• Experience developing UI with JavaScript development frameworks (e.g. React, Angular, Vue, Bootstrap, etc)