Sr.Analyst/Analyst

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

* Bachelor's degree in computer science or related fields preferred.

* 7+ years' experience as a Quality Assurance Engineer / Quality

Analyst.

* Strong proficiency in manual and automation testing.

* Hands-on experience with JavaScript for test automation.

* Familiarity with JMeter for API testing.

* Basic knowledge of SQL and database concepts.

* Excellent analytical, problem-solving, and communication skills.

* Ability to work independently and collaboratively in a team

environment.

* Experience with CI/CD tools (e.g., Jenkins, GitHub Actions).

* Familiarity with Agile and Scrum methodologies

Performance testing and jmeter - must have skills

Summary

Miko is an advanced consumer robotics innovation lab focused with the mission of Bringing Robotics and AI to every consumer home. Founded by young and dynamic entrepreneurs from IIT Bombay, Miko is a global deep tech company with offices in US, UK and India, and customer base across 140+ countries. Focused on taking Robotics and AI to every consumer home, Miko is the first of its kind "content on subscription" hardware platform for kids powered by patented technology. 

Our flagship products, Miko 3 and Miko Mini (www.miko.ai), are playful companion robots that engage, educate and entertain kids. Their unique approach is to focus on child learning and development through self-initiated contextual topics that encourage conversational learning. It hosts a powerful marketplace for third party content partners to plug their content and connect with Miko users on subscription. 

Miko is powered by a proprietary emotional intelligence and adaptive personality engine, complex conversational and multilingual AI framework, edge and hybrid speech & vision recognition along with an active learning and behavioral analysis engine. All of this is built over an autonomous navigation system, which enables Miko to offer a range of benefits for the user. 

The team at Miko team is an interdisciplinary team consisting of team members from electronics, embedded system, mechanical, industrial, robotics and AI engineering domains, Human Robot Interface designers, UI/UX designers, mobile and cloud software engineers, content creators, artists, mathematicians, neuropsychologists, marketing and sales mavericks, Customer support professionals and knowledge partners. 

The Role

We are looking for a middleware software engineer to join the team. In this role you will be working on designing, developing and optimizing the middleware stack for current as well as new companion robot products.

Work Experience & Qualifications

2 years or higher industry experience in the Software domain. No restrictions on degree/qualifications; only skills matter. (* for Junior role)

Responsibilities

• Designing and developing software on the product to enhance current functionality and add new features. Lead the technical delivery of assigned tasks/projects.
• Consistent coordination and collaboration with the Backend, AI, Product and QA team for efficient development cycles and testing for new features and improvements.
• Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules
• Ability to diagnose, troubleshoot and perform root cause analysis of critical business and production issues
• Strong technical leadership with experience building software engineering teams. Demonstrate strong ambiguity resolution skills to be able to break down ambiguous problems into simpler milestones and delegate to junior engineers

Requirements & Skills

• 2+ years of experience as a Software Engineer
• Expertise in C/C++ and Java
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Experience with implementing various communication protocols like I2C, SPI, UART
• Experience working on Embedded Linux OS and Android
• Demonstrated experience in developing multi-threaded applications
• Experience with IPC including socket programming
• Should have hands on experience and thorough knowledge in STL, BOOST understanding of data structures and algorithms
• Experience with using Git as a version control system
• Excellent coding and debugging skills
• Ability to work in a fast paced environment
• Excellent verbal and written communication skills

Senior .NET Cloud (Azure) Practitioner

Job Description Experience: 5-12 years (approx.)

Education: B-Tech/MCA

Mandatory Skills

• Strong Restful API, Micro-services development experience using ASP.NET CORE Web APIs (C#);
• Must have exceptionally good software design and programming skills in .Net Core (.NET 3.X, .NET 6) Platform, C#, ASP.net MVC, ASP.net Web API (RESTful), Entity Framework & LINQ
• Good working knowledge on Azure Functions, Docker, and containers
• Expertise in Microsoft Azure Platform - Azure Functions, Application Gateway, API Management, Redis Cache, App Services, Azure Kubernetes, CosmosDB, Azure Search, Azure Service Bus, Function Apps, Azure Storage Accounts, Azure KeyVault, Azure Log Analytics, Azure Active Directory, Application Insights, Azure SQL Database, Azure IoT, Azure Event Hubs, Azure Data Factory, Virtual Networks and networking.
• Strong SQL Server expertise and familiarity with Azure Cosmos DB, Azure (Blob, Table, queue) storage, Azure SQL etc
• Experienced in Test-Driven Development, unit testing libraries, testing frameworks.
• Good knowledge of Object Oriented programming, including Design Patterns
• Cloud Architecture - Technical knowledge and implementation experience using common cloud architecture, enabling components, and deployment platforms.
• Excellent written and oral communication skills, along with the proven ability to work as a team with other disciplines outside of engineering are a must
• Solid analytical, problem-solving and troubleshooting skills

Desirable Skills:

• Certified Azure Solution Architect Expert
• https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-900-exam-preparation-microsoft-azure-fundamentals-524%2F&;data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760717910671%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TmO1fonUFFgb8LzUJHbL8IyOdQeUKdw6xHMM2asosiw%3D&reserved=0" target="_blank">Microsoft Certified: Azure – Fundamentals Exam AZ-900
• https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-104-exam-preparation-microsoft-azure-administrator-1-1332%2F&;data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760718066923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=EQPg%2FXxTdiYUCKCAvItXy6TY89udGTIehQ0m9irkGRk%3D&reserved=0" target="_blank">Microsoft Certified: Azure Administrator – Associate Exam AZ-104
• https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-204-exam-preparation-developing-solutions-for-microsoft-azure-1208%2F&;data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760718066923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BnosXa4TdBUG4jrqP%2B0%2FOikDbQMBNqzuDpvGoUk0IE8%3D&reserved=0" target="_blank">Microsoft Certified: Azure Developer – Associate Exam AZ-204
• https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23devops-engineer&;data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760718066923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NZyP%2F3Euh1SkHfB7896ovm0HDt0vA8UgfHUvTBN4SPM%3D&reserved=0" target="_blank">Microsoft Certified: DevOps Engineer Expert (AZ-400)
• https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23solutions-architect&;data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760718066923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0infaLzjjPThGGkzwu50jJXikppcC8trnsLGtAoB7S4%3D&reserved=0" target="_blank">Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Good understanding of software architecture, scalability, resilience, performance;
• Working knowledge of automation tools such as Azure DevOps, Azure Pipeline or Jenkins or similar

Roles & Responsibilities

• Defining best practices & standards for usage of libraries, frameworks and other tools being used;
• Architecture, design, and implementation of software from development, delivery, and releases.
• Breakdown complex requirements into independent architectural components, modules, tasks and strategies and collaborate with peer leadership through the full software development lifecycle to deliver top quality, on time and within budget.
• Demonstrate excellent communications with stakeholders regarding delivery goals, objectives, deliverables, plans and status throughout the software development lifecycle.
• Should be able to work with various stakeholders (Architects/Product Owners/Leadership) as well as team - Lead/ Principal/ Individual Contributor for Web UI/ Front End Development;
• Should be able to work in an agile, dynamic team environment;

• Leads a project end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Understands requirements well and comes up with efficient design
• Develops complex, well backed and bug-free products. Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Becomes a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design and code
• Perform peer code reviews and help us all get better.

Key Responsibilities & Requirements

You should primarily be a backend developer or full stack developer, very good at code reviews and code optimization. Our products depend on processing large amounts of data and having fast response times is absolutely essential.

You will have the opportunity to

• Take responsibility of building systems for scale
• Manage our backend systems and database optimizations
• Assist in key decisions and design architecture that drives development across products
• Define processes and help with efficient functioning of the team
• Work with cross-functional teams to ensure the products are scalable, maintainable and secure

What we expect from you:

• We work on Ruby on Rails but you can have 2+ years of experience as backend developer in any language
• Have a solid grasp of OOP, databases and automated testing methodologies.
• Know how to manage sprint and ensure tasks are completed within the timeline
• Design and implementation of low-latency, high-availability, and performant applications
• Strong understanding of SQL databases
• Proficient knowledge of various authentication methods like JWT, OAuth etc..
• Perform peer code reviews and Code audit - Analyze existing code and remediate performance issues within existing applications

Having seen over 10x growth in 2021 alone, we are expanding our scope of products to cater to the fast growing creator economy and help creators monetize in ways beyond influencer marketing. We are also looking at tremendous growth in the next few years, standing at the verge of building something huge!

Come join our team of developers if a fast learning environment in a high growth industry excites you.

About Winkl

Please check out our product before applying to this position -
* Website - https://winkl.co
* Team - https://winkl.co/about
* Android App - https://play.google.com/store/apps/details?id=co.winkl.app&;amp;hl=en
* iOS App - https://www.winkl.co/app

Winkl is a technology company that is changing how influencer marketing is done. From a manual process earlier to an automated and data-driven process with Winkl. More on this here.

Leveraging data & technology helps Winkl scale influencer marketing to a level that wasn't possible earlier. This has helped Winkl power influencer campaigns for top brands in India like Flipkart, Amazon etc.

Culture & Expectations

* At Winkl, no one tells you what to do. We don't micromanage. We don't spoon feed. As long as you're willing to learn new things, are proactive, initiate activities on your own, make mistakes and learn from them, take responsibility, stick to your word of getting things done, we think you'd be a great fit at Winkl.
* On a day to day basis, you'll get to be an important part of a high growth startup as it scales.
* You'll receive all possible support from your team at Winkl to help you succeed. 
* Being highly accountable is a non-negotiable requirement

• • 3+ years of web development experience using LAMP stack or Node.js or similar web technologies 
• • Well-versed with front-end code in HTML5, CSS3, Javascript, React.js with familiarity in various frameworks and template languages 
• • Possess strong understanding of Object-Oriented Programming, especially in PHP 
• • Proficient with database design, optimization and tuning in MySQL or MongoDB 
• • Experience in design patterns, unit testing, automation techniques (Selenium WebDriver) 
• • Exposure to Amazon Web Services (EC2, S3, EBS, RDS, SQS, Redshift, etc.) 
• • Exposure to Docker and Kubernetes 
• • Exposure to collaborating tools like GitHub, JIRA, Confluence 
• • Experience in frameworks such as Symfony 2, Express.js, or proven ability to learn on the job 
• • Experience in Microservices and REST architecture 
• • Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery 
• • Self-motivated, fast learner, detail-oriented, team player and a sense of humor