Solution Consultant SAAS

Responsibilities & Duties: 

Making Calls to Customers, Maintaining the Database

Lead Verification

Handle client queries/escalations.

Maintain relations with the existing clients and ask to upgrade their packages or renewals

Required Experience, Skills, and Qualifications

Experience: Fresher

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Discription:

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Responsibilities:

Workforce Management :

● Manage the reporting team structure and oversee the daily activities of the reporting

team, providing direction and guidance as needed

● Serve as a mentor to the team, actively engaging with them to ensure they maintain a

high level of competence and operational excellence

● Identify and analyze potential risks related to the reporting team that may impact

project success

Talent Acquisition Support:

● Support talent acquisition efforts by participating in recruitment processes,

conducting interviews, and providing input on hiring decisions to ensure alignment

with team goals and objectives

Communication, Coordination and Collaboration:

● Communicate with team members and other stakeholders (VPs, Delivery Director,

Project Teams, HR Team, etc), providing updates on projects, sharing important

information, and ensuring everyone is on the same page

● Proactively keep HR updated about any key escalations, performance issues

● Build and maintain strong relationships with internal and external stakeholders,

fostering collaboration and partnerships

Performance Management Process:

● Coordinate the performance appraisal process, collect feedback ratings &

recommendations from stakeholders, and ensure compliance with organizational

policies

● Leading career progression and associated financial impact projection of the

reporting team

● Closely monitor the overall performance efficiency of the reporting team and work on

ensuring progression of the team and overall increase in productivity

● Evaluate the performance of team members, provide feedback, and ensure proper

documentation as per HR processes

● Implement performance management plans (PMP) for team members whose

performance is below the expected level

● Resolve conflicts within the reporting team to maintain a positive team dynamic and

work closely with HR.

● Identify high-potential employees and develop talent pipelines to ensure continuity of

key roles within the reporting team

HR Processes and Compliance

● Ensure compliance with company policies, procedures, and legal requirements

● Communicate HR policies and processes to the team members, ensuring

understanding and adherence

Analytics and Reporting

● Analyze performance data to identify trends, patterns, and areas for improvement

● Use this information to publish dashboards/reports and make recommendations.

● Compile and analyze HR metrics, such as performance, turnover, retention, and

engagement, to identify trends and areas for improvement for team members within

the assigned region

Learning and Development:

● Conduct skill gap analysis and provide the learning team with insightful training needs

to reach established performance target goals

● Leads development programs that align employee growth with organizational goals,

enhancing career opportunities

● Facilitates connections to essential internal and external learning resources,

supporting continuous professional development

Skills Required:

● 4-7 years of experience in the IT industry with a strong understanding of the software

development life cycle/ functional role progression

● Strong understanding of various stakeholders and their roles in an IT consulting

organization

● Strong leadership skills and the ability to effectively manage a team, providing

direction, guidance and mentorship.

● Knowledge of learning and development with the ability conduct skill gap analysis

and identify training needs to help manage career progression

● Good general understanding of how large-scale software systems are designed, built,

tested, deployed, and delivered to customers

● Experience working across both startups and large organizations

● Strong experience with data analytics and presentation; experienced in interpreting

performance data and statistics

● Competence in building and effectively managing interpersonal relationships at all

levels of the company

● Should possess strong problem-solving skills to address challenges and make

informed decisions

● Openness to change, embracing new technologies, and staying updated with industry

trends

● Ability to explain complex processes and employee development milestones clearly

● Ability to think strategically and execute operationally

• Create website layout/user interface by using standard HTML/CSS practices
• Deep expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS.
• The candidate must have a strong understanding of UI, cross-browser compatibility, general web functions, and standards.
• Candidate must have knowledge of standards used for creating a responsive website.
• The candidate will be able to edit digital images with photoshop.

• Proven experience of at least 1 year as a Web developer.
• Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
• Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
• Excellent visual design skills.
• Creative and open to new ideas.
• Adaptable and willing to learn new techniques.
• Analytical mind and problem-solving aptitude

Introduction

http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis. 

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting.  We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls

Your Roles and Responsibilities

The Integration Software Manager is responsible for building products which integrate Synapsica AI based radiology software products with client side systems and horizontal app deployment platforms. The Integration Software Manager works with clients, product managers, internal software team and business development team to design and build products which allow Synapsica apps to integrate with external systems. The Integration Software Manager works with a team of engineers to build these products and owns the end-to-end delivery. The role requires understanding of various technologies and ability to quickly learn and execute development plans with new technologies. At Synapsica, we have used Javascript, React, Nodejs, Mongodb, Python, Dicom, HL7, AWS suite technologies to name a few.

This is a highly visible role working directly with founders and requires a mix of technical acumen and team leadership skills to drive the execution of the platform. This person must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.

Primary Responsibilities

• Work at a key intersection between customers, AI team, product engineering teams, and business development teams
• Partner cross-functionally with product managers, core platform engineers, and AI team to improve adoption of our applications 
• Build modules that help onboard new customers onto our radiology platform
• Own end-to-end designing, documentation, development and delivery of softwares that enable clients to use our radiology products effectively 
• Ensure analysis, efficiency, responsiveness, scalability and cross-platform compatibility of applications through captured  metrics, testing frameworks, and debugging methodologies.
• Technical documentation through all stages of development
• Create design, develop modules, and coordinate efforts with the development team, working on application architectural implementation
• Collaborate with Product Analysts and Product Managers to estimate and plan work and provide status updates to stakeholders
• Create a close working relationship with business partners to identify the pain points and provide better experience to clients
• Establish strong relationships, and proactively communicate, with team members as well as individuals across the organisation

Requirements

• Degree in Computer Science or related discipline with 6-10 years of experience.
• Proficiency with server side languages such as Nodejs, Python, shell scripting
• Quick adoption of new technologies .
• Proficiency with at least one no-sql database such as MongoDB.
• Experience with platform components and REST APIs, to define platform interfaces and boundaries
• Experience creating a loosely coupled, services oriented design that can scale for large volumes of data
• Experience supporting extensibility, to plug new modules or services without requiring re-design
• Expertise in object oriented programming and applying OO principles patterns
• Good command over CI/CD processes.
• Excellent communication and collaboration skills with project members and stakeholders.
• Good problem solving skills.
• Very high sense of ownership.
• Deep interest and passion for technology
• Prior experience of leading software teams
• Ability to plan projects, execute them and meet the deadline

Requirements:

• Knowledge of REACT tools including React.js, Webpack, Redux.
• Experience with user interface design.
• Excellent troubleshooting skills.
• Good project management skills.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Skills Required:

• React (Must), Preferably mobx experience
• Modern CSS layouts like Flex, Grid
• Strong fundamentals in OOP design patterns
• Basic understanding of REST API's

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Vast knowledge of PHP programming concepts.
• Hands-on experience on object-oriented PHP, MVC design pattern and Laravel 5+ PHP Framework.
• Good understanding of Relational Database and normalization concepts.
• Should be hands-on with CSS, HTML (Responsive Web Design), JavaScript, jQuery & AJAX.
• Good communication skills; both verbal as well as written.
• Ability to work in a fast-paced environment, and manage time efficiently to meet project timelines
• Ability to work well independently, or with remote teams
• Creative and efficient problem solver.

• Experience in Agile Software Development projects
• Experience in writing Unit Testing cases (PHPUnit, PHPSpec, Behat)
• Capable to perform code reviews and provide code to optimize performance of the application.