Sales Executive

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMJA0120PS

1. Primary skill:

• Must have experience developing in Java latest version (least version is 8)
• Must have experience in design and development using Micro service architecture
• Solid knowledge in OOP concepts, and design principles/patterns for developing scalable applications
• Must have experience developing Spring Bootapplications
• Must have experience developing database access layer using Spring Data JPA/Hibernates
• Must have experience in developing REST Servicesusing Spring
• Good working experience in development of event driven systems using any framework
• Must have experience with any RDBMS and at least one NoSQL database preferably PostgresSQL and Mongo DB
• Must have experience writing unit and integration tests using Junit
• Must have experience using mock frameworks like Mockito, WireMock
• Must have experience using Git
• Must have experience with CI / CD
• Basic hands-on experience in one of the cloud provider (AWS/Azure) or at least docker and Kubernetes
• Familiarity with build tools Maven or Gradle
• Added advantage with experience of Reactive and Functional Programming  

1. Secondary skill:

• Develop Java webservices and components according to a detailed design document.
• Build efficient, reusable and reliable Java code per industry best practices.
• Follow TDD approach and ensure unit-test coverage meets quality requirements.
• Develop Integration tests to ensure coding adheres to acceptance criteria and verify end-to-end behavior of the system.
• Ensure best possible performance, quality and responsiveness of application

1. Years of Experience: 11-12 Years
2. Location: Remote
3. Position-1
4. Budget- Max 40 LPA
5. NP- Immediate

Tech Lead (Job Description)

About Us

Geo-Insighter is a SaaS-based Next Generation GIS tech start-up working towards helping multiple industries in solving drone data visualisation, analytics and processing problems. It has one of the most advanced Geo-Video players with world-class features and tools to get productive outcomes.

The expectation of the Position: Works independently under limited supervision and applies knowledge of the subject matter in Applications Development. Possess sufficient knowledge and skills to effectively deal with issues, and challenges within the field of specialisation to develop simple application solutions. Second-level professional with a direct impact on results and outcomes. Directly responsible for complete development in the company while directly reporting to founders.

Responsibility And Duty

Key Responsibility Area :

• The candidate must possess a strong technology background with advanced knowledge of Angular 2+, NodeJs, Cloud and web technologies.
• At least 3+ years of strong experience with enterprise-wide systems/platform web development using Angular 8+ as the frontend framework.
• Having strong knowledge of working with JavaScript/Typescript concepts and ES6 features.
• Good understanding of coding principles like modularity, and re-usability.
• Knowledge in Angular UI frameworks like Bootstrap, and Angular Material and should be good in developing Responsive applications
• Thorough knowledge of working with HTML5 language and CSS3.
• Strong experience in managing User Interfaces for data-intensive platforms.
• Hands-on experience in third-party libraries for Graphs, Complex Data Tables, Full calendars etc.
• Strong Experience in Version control like GIT.
• Ability to understand requirements and design UX and translate UX designs into actual product implementation.
• Self-starter with the ability to take a task to completion independently.
• CI/CD pipeline (Build and deploy) for Angular applications.
• Knowledge of AWS Cloud Services
• Must understand Caching strategy and implementation
• Leverage CSS effectively
• Experience in handling a team of at least 5 people.
• Understand all security measures required in deploying the application
• Deep understanding of application architecture

Skills

Must-Have :

• The candidate must possess a strong technology background with advanced knowledge of Angular 2+, NodeJs, and Cloud and web technologies.
• At least 3.5+ years of strong experience with enterprise-wide systems/platform web development using Angular 7+ as the frontend framework.
• Understanding NodeJs (Backend Technologies) along with MongoDB (NoSQL).
• Having strong knowledge of working with JavaScript/Typescript concepts and ES6 features.
• Understanding of cloud technologies 
• Good understanding of coding principles like modularity, and re-usability.
• Knowledge of Angular UI frameworks like Bootstrap, and Angular Material and should be good in developing Responsive applications.
• Thorough knowledge of working with HTML5 language and CSS3.
• Strong experience in managing User Interfaces for data-intensive platforms.
• Strong Experience in Version control like GIT.
• Experience in handling a team of at least 5 People.
• Understand all security measures required in deploying the application.
• Entrepreneurial mindset

Nice to Have :

• Understanding of mobile application development, using flutter.
• Understanding of IoT.
• Familiar with GPS, accelerometer and other mobile sensors.
• Previous Startup Experience

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• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project related work and other requirements
• Coordinate with other software professionals and developers

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

About Us 

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a  new digital-first learning experience to deliver tangible career impact to individuals at scale.  upGrad currently offers programs in Data Science, Machine Learning, Product Management,  Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow. 

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most  sought-after startups in India 

• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany. 

• We were also covered by the Financial Times along with other disruptors in Ed-Tech • upGrad is the official education partner for the Government of India - Startup India program 

• Our program with IIIT B has been ranked #1 program in the country in the domain of  Artificial Intelligence and Machine Learning \

Role Summary 

This role will primarily be responsible for envisioning, defining, and owning the execution of upGrad's product design strategy. As the strategic design leader, team coach, and customer champion you'll galvanize people to solve complex problems, developing strategies, and ensuring product designers have the space to create products that deliver enduring value.  You will also lead change cross-functionally to drive better experiences and influence our company's product, operations, content, and data to unlock the unrealized wants of learners and coaches across new subjects and fields.

You’ll lead your team through the design process, help build a vision, and navigate ambiguity through partnering with research and enabling experimentation, all while mentoring, and growing a hardworking and capable design team.  

You’ll run design critiques, host collaboration & brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output and fast-paced design practice.

Roles & Responsibilities

•  Work closely with your team and other designers in defining, designing, and iterating  on product features across web and mobile platforms 
• Get out of the Office and work with research to observe the impact of your work in the real world, and take that input back to your work as a designer to be constantly improving our products.
• Invest in design standards, documentation, and processes alongside your team members to further our design practice 
•  Shape product strategy and vision together with product managers and have a significant impact across all the product teams
• Bring consistency to all the platforms and products
• Drive and support cross-team initiatives that make the Design practice better at upGrad such as improving our hiring processes, expanding our community presence,  interviewing potential new team members
• Work in the way that works for you and what you're designing, whether that's spending time sketching or jumping straight into pixels and code.
•  Work with other members of the Design team to help them deliver great work and develop their own skills. This could be as a mentor, a coach, or a collaborator. 

Skills Required::

•  7 years of Product Design experience with at least 2 years of experience leading  product design teams
• Consistent track record of leading highly collaborative cross-functional teams thought ambiguity and deliver the best products possible to our customers are an experienced mentor and coachable to give and receive honest, thoughtful,  and direct feedback that removes roadblocks encourages growth, and accelerates delivery
• Are intent on crafting psychologically optimistic spaces where your direct reports and your collaborators are confident in sharing their ideas, opinions, and reservations in order to get to the best customer-focused solution
• Experienced recruiting, hiring, and retaining multi-disciplinary design teams
• Ability to understand complex feature sets and their dependencies while being able  to deliver a design strategy that accounts for capabilities and limitations of the product 
•  Methodology rich, including standard approaches for design deliverables including  user journeys, research plans, mocks, prototypes, documentation, and quality checks 
•  Have the ability to communicate research findings and design decisions openly and  confidently, regardless of the audience  
• Have partnered with research teams or led research experiments to validate and  inform product thinking 
• Have a proven history of partnering with engineering in a continuous delivery environment

Requirements and Qualifications

• Bachelor’s degree in Computer Science Engineering or in a related field
• 4+ years of experience
• Excellent analytical and problem-solving skills
• Strong knowledge of Linux systems and internals
• Programming experience in Python/Shell scripting
• Strong AWS skills with knowledge of EC2, VPC, S3, RDS, Cloudfront, Route53, etc
• Experience in containerization (Docker) and container orchestration (Kubernetes)
• Experience in DevOps & CI/CD tools such as Git, Jenkins, Terraform, Helm
• Experience with SQL & NoSQL databases such as MySql, MongoDB, and ElasticSearch
• Debugging and troubleshooting skills using tools such as strace, tcpdump, etc
• Good understanding of networking protocol and security concerns (VPN, VPC, IG, NAT, AZ, Subnet)
• Experience with monitoring and data analysis tools such as Prometheus, EFK, etc
• Good communication & collaboration skills and attention to details
• Participation in rotating on-call duties

*Must have experience in actionscript 3 for atleast 1 or 3 years

* Should possess good knowledge in OOPS concepts.

* Experience in starling framework is a plus and will be given priority.

* Basic knowledge of HTML , Javascript will be a added advantage.

* Able to handle projects induvidually and also as a team.

* Should have worked in real time projects.

* Should involve in team building activities.

Proven skills in producing and editing technical content within a complex business environment. The writer professional will be experienced in leading storyboarding sessions, participating in key review meetings / final document review, content sign off, and document production. The experience of coordinating and updating a knowledge base system is beneficial. Analyze RFPs, perform QC checks of compliance matrix, proposal outlines, and identify questions that may be submitted to the customer. Core

Responsibilities:

 Excellent written communication skills

 Support Bid Processing managers / Lead throughout the proposal process, including assist in developing the technical documents, monitor the progress of effort against the schedule, follow up on action items, control document preparation, and version control, and coordinating the final packaging and delivery

 Proficient in documentation development tools such as Microsoft Office

 Ability to meet tight deadlines while maintaining a high level of quality

 Competent in defining, planning and managing proposal deliverable

 Familiarity with software development services and business terminology.

Additional Information

Preferred Education BE degree with strong technical communication.