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Service desk Executive
Service desk Executive
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Service desk Executive

Sweety Singh's profile picture
Posted by Sweety Singh
0 - 1 yrs
₹1.8L - ₹2.5L / yr
Noida
Skills
Communication Skills
MS-Word
MS-Excel
IT operations

Job Title: Service Desk Executive

To apply: https://forms.gle/U4j2jWnSURkBShR89


Job Description:

We are looking for a highly motivated and customer-focused Service Desk Executive to join our team. In this role, you will be the primary point of contact for employees and customers experiencing technical issues. You will provide first-line support for hardware, software, and network issues, ensuring smooth operations and high user satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to resolve problems efficiently.

Key Responsibilities:

  • First-Line IT Support: Respond to user inquiries related to IT issues, providing solutions over phone, email, chat, or the service desk portal.
  • Incident and Request Management: Log, track, and resolve technical incidents and service requests, ensuring all requests are documented and managed according to service level agreements (SLAs).
  • Troubleshooting: Perform basic troubleshooting on hardware, software, and network issues. Provide step-by-step guidance to resolve issues, escalating more complex problems to higher-tier support teams.
  • User Account Management: Manage user accounts, passwords, and permissions. Assist with onboarding and offboarding users, ensuring timely access to systems and applications.
  • System Monitoring: Monitor IT systems, applications, and networks for issues, ensuring proactive response to potential service disruptions.
  • Documentation & Knowledge Base: Create and maintain clear and concise documentation of issues and solutions. Update the knowledge base with frequently asked questions, common issues, and resolutions.
  • Hardware and Software Setup: Assist with the setup and configuration of hardware, software, and applications for users, ensuring systems are properly installed and functioning.
  • Collaboration: Work closely with other IT teams to resolve cross-functional issues, improve processes, and ensure high availability of systems.

 

Required Skills & Qualifications:

  • Technical Knowledge: Basic understanding of operating systems (Windows, macOS, Linux), hardware components, and common business applications.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical users.
  • Time Management: Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
  • Team Player: Ability to work effectively with other IT professionals, as well as users across departments.
  • Experience: Previous experience in a service desk or IT support role is an advantage.

 

Educational Qualifications:

  • Minimum Education: Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field (or relevant certifications).

Working Conditions:

  • Work Hours: Full-time position, with standard business hours or rotational shifts based on company requirements.
  • Location: Noida
  • Growth Opportunities: Opportunity to grow within the IT support team and gain exposure to more advanced technical support roles.

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Meta Invictus

Founded :
2022
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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