Business Development Executive

1. Create visually appealing designs for digital marketing campaigns:

• Design engaging graphics for social media posts, ads, and banners across platforms like Facebook, Instagram, Twitter, and LinkedIn.
• Develop eye-catching visuals for email campaigns, newsletters, and digital assets that align with client objectives and brand guidelines.
• Collaborate with the marketing team to ensure designs effectively communicate key messages and drive audience engagement.

2. Collaborate with cross-functional teams to produce high-quality visual content:

• Work closely with marketing managers to integrate graphics seamlessly into multimedia campaigns.
• Provide creative input and direction to ensure consistency and coherence in visual storytelling across different digital channels.

3. Maintain brand consistency and quality across all design projects:

• Uphold brand identity guidelines and standards in all design outputs, ensuring cohesive and professional representation of client brands.
• Review and refine designs based on feedback from stakeholders to achieve desired visual impact and effectiveness.

4. Stay updated with industry trends and best practices in graphic design:

• Research and adopt new design tools, techniques, and trends relevant to digital marketing and visual communication.
• Proactively share insights and recommendations with the team to enhance creative processes and deliver innovative design solutions.

5. Create the Brand Book from scratch: 

• Lead the creation of the company's Brand Book, developing comprehensive brand guidelines, visual identity elements, and brand assets.
• Collaborate closely with key stakeholders to ensure the Brand Book reflects and reinforces the brand’s values and goals.

Requirements:

• Proven experience as a Graphic Designer in a digital marketing agency or related industry.
• The designers should be familiar with the basics of video editing and can create basic reels, GIFs, and motion stories
• Strong portfolio showcasing creative design work across various digital platforms.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
• Solid understanding of design principles, typography, and color theory.
• Ability to work collaboratively in a remote team environment, with excellent communication and time-management skills.
• Bachelor's degree in Graphic Design, Visual Arts, or a related field is preferred.

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

• Strong hands-on code development experience in JAVA 14+, Restful Service, Spring Boot, JDBC Template.
• Experience in SQL scripting
• Experienced in developing and deploying web applications using Spring MVC and Spring boot.
•  Hands on experience in one of the IDE’s – Eclipse or IntelliJ
• Experience with Tools- Maven, Jenkins
• Experience in entire software development life cycle from analysis, coding, testing, debugging and publishing using GIT
•  AWS Services will be an added advantage
• Experience Kafka, K8s and Containers will be an added advantag.

We're seeking a Software Development Engineer in Test (SDET) to ensure product feature quality through meticulous test design, automation, and result analysis. Collaborate closely with developers to optimize test coverage, resolve bugs, and streamline project delivery.

Responsibilities:

Ensure the quality of product feature development.

Test Design: Understand the necessary functionalities and implementation strategies for straightforward feature development. Inspect code changes, identify key test scenarios and impact areas, and create a thorough test plan.

Test Automation: Work with developers to build reusable test scripts. Review unit/functional test scripts, and aim to maximize test coverage to minimize manual testing, using Python.

Test Execution and Analysis: Monitor test results and identify areas lacking in test coverage. Address these areas by creating additional test scripts and deliver transparent test metrics to the team.

Support & Bug Fixes: Handle issues reported by customers and aid in bug resolution.

Collaboration: Participate in project planning and execution with the team for efficient project delivery.

Requirements:

A Bachelor's degree in computer science, IT, engineering, or a related field, with a genuine interest in software quality assurance, issue detection, and analysis.

2-5 years of solid experience in software testing, with a focus on automation. Proficiency in using a defect tracking system, Code repositories & IDEs.

A good grasp of programming languages like Python/Java/Javascript. Must be able to understand and write code.

Familiarity with testing frameworks (e.g., Selenium, Appium, JUnit).

Good team player with a proactive approach to continuous learning.

Sound understanding of the Agile software development methodology.

Experience in a SaaS-based product company or a fast-paced startup environment is a plus.

JOB SUMMARY:

The HR Intern will oversee all human resources functions, focusing on recruitment, employee relations, performance management, and training. This role ensures compliance with labor laws and fosters a positive workplace culture. The ideal candidate will excel in people management, demonstrating expertise in HR best practices and a strong commitment to developing talent.

KEY RESPONSIBILITIES:

1. Recruitment & Onboarding:

- Manage the full-cycle recruitment process, from job posting to candidate selection.

- Conduct interviews, reference checks, and extend job offers.

- Oversee employee onboarding, ensuring a smooth transition for new hires.

2. Employee Relations:

- Address employee grievances and provide support to resolve conflicts.

- Promote a positive workplace culture by organizing team-building activities and maintaining an open-door policy.

3. Training & Development:

- Identify training needs and coordinate professional development programs.

- Facilitate training sessions on HR policies, company culture, and other relevant topics.

4. Compliance & Reporting:

- Maintain and update employee records and HR documentation.

- Prepare and submit reports on HR metrics and trends.

• Drive co-branded marketing initiatives with merchants.
• Plan and execute major campaigns to drive merchant sales.
• Proactively engage with the merchant's marketing team and be the point of contact from the company India marketing team.
• Plan year-long marketing activities to help merchants gain visibility among company users.
• Plan campaigns for the pipeline of merchants.
• Run ads on major platforms, including but not limited to Facebook, Google, Twitter. Build landing pages.
• Plan and manage the merchant marketing department's budget and prepare quarterly and annual reports.

Ideal Skills & Experience

• Bachelor’s degree with at least 4+ years of marketing experience in a B2C facing business.
• Although not mandatory, the experience of working in a Marketing Agency/FMCG Company/E-Commerce Company/Fintech Company is preferred.
• Experience in ideating and executing major campaigns.
• Experience in running ads on digital platforms, Facebook, Google, Twitter, etc.
• Knowledge of building landing pages on WordPress is preferred.
• Excellent communication skills and an eagerness to continuously learn emerging marketing trends and adopt the ones aligning with business objectives.
• Ability to coordinate and work with interdepartmental teams.
• Ability to manage multiple projects simultaneously, strong time-management skills to work efficiently in fast-paced environments.

About You

• A+ character. We are team-first here at the company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits

• Competitive salary and benefits
• Group Medical insurance
• Life and long term disability insurance
• Collaborative workspace
• The opportunity to join the fastest-growing startup alongside a team of a motivated and driven individual

Role –Infra Management Tech Consultant

This is for you, if you:

• Love technology and have an innate interest in coding and building products.
• Aren’t afraid of taking ownership and accountability. You love challenges and won’t stop till you haven’t found a solution.
• Possess knowledge of Software development industry best practices.
• Have hands-on experience and expertise on the technical competencies needed for the job, so that you can work independently.
• Are passionate about the travel/hospitality space and can understand the nuances of hotel operations.
• Know how to have fun and smile often

Certifications Required

• AWS DevOps Engineer (professional) - equivalent or higher
• AWS Solution Architect (professional) - equivalent or higher
• AWS Developer (associate) - equivalent or higher

What will you do?

• Responsible for infrastructure for all engineering activities, manage and oversee.
• Creation & maintenance of Dev, QA, UAT, CS, Sales, Prod (cloud + private).
• Backup & Restore underlying resources for failover.
• Manage connectivity, access & security for all environments.
• Upgrade environment for OS / software / service updates, certificates & patches.
• Upgrade environments for architecture upgrades.
• Upgrade environments for cost optimisations.
• Perform Release activity for all environments.
• Monitor (& setup alerts for) underlying resources for degradation of services.
• Automate as many infra activities as possible.
• Ensure Apps are healthy - log rotation, alarms, failover, scaling, recovery.
• Ensure DBs are healthy - size, indexing, fragmentation, failover, scaling, recovery.
• Assist in debugging production issues, engage with Development team to identify & apply long term fixes.
• Explore source code, databases, logs, and traces to find or create solution.

Technical Competencies you’ll possess:

• E./B.Tech/MCA or equivalent
• 3+ years of meaningful work experience in Dev ops handling complex services
• AWS DevOps Engineer/Architect/Developer certification
• Expertise with AWS services including but not limited to EC2, ECS, S3, RDS,Lambda,VPC,OpsWork,CloudFront,Route53,CodeDeploy,SQS,SNS.
• Hands on experience in maintaining production databases - including creatingqueries for identifying bottlenecks, creating/maintaining indexes where required, de-fragmenting db
• Handsonexperience(andstrongunderstanding)onLinux&WindowsbasedOS
• Expertise with Docker and related tools
• HandsonexperiencewithinfrastructureascodetoolslikeAWSCloudFormation/Terraformandconfigurationmanagementtoolslike PuppetorChef
• Strong grasp of a modern stack protocols / technologies like –
  • Headers, Caching
  • IP/TCP/HTTP(S), WebSockets, SSL/TLS
  • CDNs, DNS, proxies
• Expertise in setting-up and maintaining a modern stack like (on AWS & cloud)
  • Version Control Systems like TFS, SVN, Gitlab servers, etc
  • Application & proxy servers like Nginx, HAproxy, IIS, etc
  • Database servers like MSSQL, MySQL, Postgres, Mongo, Redis, Elasticsearchetc
  • Monitoring tools like Grafana, Zabbix, Influx, Prometheus, etc
• Experience in Python coding preferred
• Good understanding and experience in continuous integration/continuous deployment tools

Digital Editor Job description

We are looking for a creative and passionate Digital Editor to research, plan, develop and implement web contents, Whitepapers, Technology Blogs & Trending News. As a Digital Editor your main goal will be to produce creative, proof read, web contents, Tech Blogs & news that attract an audience.

Digital Editor Roles and Responsibilities:

• Create, produce and manage high-quality content 
• Proofread and edit material. Proofreading our deliverables to ensure they are grammatically perfect and stylistically interesting.
• Supervise layout of images, graphics, videos and other artwork.
• Manage and upload day-to-day contents. Regularly check and track contents reach.
• Work in a multidisciplinary team with professionals such as web designers, marketing team to improve content strategy.
• Mange development improvements to the new website; keep abreast and advise of developments in the digital arena; identify new digital opportunities
• Research, create and upload SEO-friendly content pieces such as Technology blog posts, Trending News, case studies, and other content for our websites.
• Offer your expertise on email marketing best practice to maximize the impact of these emails.
• Liaise with staff and others members to encourage them to write relevant and interesting content for the website; foster relationships with the latter to involve them in any community forum aspect of the new website.
• Ensure that all activity is measured, analyzed and reviewed with leanings taken forward. Accountable for disseminating monthly analytical reports. Regularly report on digital campaigns and contribute, where possible, with recommendations based on performance.
• Ability to review content as an educator or coach, and intuitively understand what the target audiences need to know, plus the delivery methods best suited to how they want to/are able to consume information
• Good knowledge of Influence marketing. Have to manage & co-ordinate with influencers.
• Use Social Media for better presence
• Adhere to copyright and privacy standards and company policies.
• Determine and track important KPIs
• Track and analyze website’s traffic 
• Produce and present reports
• Keep abreast with new trends in web technology.

Digital Editor Key Skills, Requirements and Qualifications:

• A qualification in Digital Communications/ Media, or Marketing or PR or Journalism/English or IT/Web.
• Previous working experience as a Digital Editor for 5 - 7 years
• Excellent proofreading, editing and copywriting skills 
• Available portfolio of published work
• In-depth knowledge of software such as InDesign, Photoshop, etc.
• In-depth knowledge of best SEO practices
• Knowledge of Marketing and SEO tools
• Knowledge of content management systems
• Great interpersonal, presentation and communication skills
• Creativity Skills: Editors need to be good at thinking creatively, problem-solving skills, generating ideas for up growing Technology Blogs, Trending News, and Whitepapers, Web Contents.
• Organizational Skills: Editors need to be excellent at organization and forward planning. Much of the editorial content they select will be agreed several weeks before publication.
• Management skills:  Time management skills need to be honed as well as the ability to resolve conflict and handle complaints, if found any. Editors must be sensitive to arising problems with contents.
• Writing and speaking skills: It goes without saying that editors must be accomplished writers but they have to be confident speakers too.
• Digital skills: Nearly all media outlets have a digital element now and editors need to be comfortable with posting and editing content online. Should have excellent writing skills; must have digital copywriting and copy-editing experience.
• Good knowledge of at least two Content Management Systems and SEO best practice.
• Working knowledge of HTML5 and CSS3.
• Design/Desktop publishing experience (Adobe Creative Suite) with some evidence showing digital media design.
• Have superb user experience skills and be able to develop wire-frames and write and communicate clear, functional/design specifications.
• Be proficient at planning your own work, to multitask and deliver to tight deadlines, with minimal supervision.
• Basic video making and editing skills useful - but not essential.