Senior Security Engineer – ServiceNow Security & Threat Modelling

Job Title: Guest Relations Manager - Residential Operations

Location: Faridabad, Haryana

Salary: 4,25,000 - 6,00,000 per annum

Experience: 2 - 8 Years

Job Description:

We are looking for a polished and professional Guest Relations Manager to manage resident communication and service coordination for a premium residential community in Faridabad.

The ideal candidate should have excellent English communication skills, strong client-handling ability, and the confidence to professionally manage resident interactions while coordinating with internal teams for smooth resolution and service delivery.

Key Responsibilities:

 Handle resident communication through calls, WhatsApp support, and coordination channels

* Understand resident concerns and coordinate internally for timely resolution

* Assign service requests to the appropriate maintenance teams

* Follow up with residents to ensure smooth issue closure and satisfaction

* Handle escalations professionally and maintain high service standards

* Coordinate with internal departments for smooth operational flow

* Maintain professional communication and resident experience at all times

Requirements:

 Excellent spoken English communication is mandatory

* Strong client handling and interpersonal skills

* Professional and calm personality

* Strong coordination and follow-up ability

* Ability to manage resident interactions professionally

* Comfortable handling escalations and service coordination

Preferred Background:

Hospitality, aviation, guest relations, front office, CRM, customer support, luxury residential operations, or client servicing backgrounds will be preferred.

Preferred Skills:

Guest Relations, Client Handling, Customer Support, Resident, Coordination, Escalation Management, Communication Skills, Client Relationship Management, Service Operations 

JOB REQUIREMENTS:

• C#
• SQL
• FTF

QUALIFICATIONS ANS SKILLS:

BSc/BA in Computer Science, BCA, Engineering or a related field

1-3 years of web development experience.

Relevant E-com industry Experience.

Experience in JavaScript, HTML, CSS is a plus

RESPONSIBILITIES

Create and test applications for websites.

Maintaining the appearance of websites

Implementing automated testing platforms and unit tests.

Maintain and update websites

Troubleshoot website problems.

Hubstream:

Hubstream is a fast-growing startup software company with headquarters located near Seattle, Washington, USA, and having Development & Research Center in Chennai. Our software is currently used by the world's largest law enforcement agencies and large enterprises. We help countries, companies, and nonprofits keep people and property safe. Our investigation and crime analytics intelligence software put thoughtful, innovative tools in the hands of people whose passion is to identify and rescue victims or improve their business operations. We have experienced leaders who have grown Hubstream into a world market leader in online child protection. We're quickly expanding to various domains such as Brand Protection, Trademark, Trust and Safety, Cybercrime, etc.

Responsibilities:

We are looking for an experienced developer(s) who has excellent communication skills, interested in interacting with Customers across the globe and helping to solve issues, is self-motivated, looking for a challenge, can see the bigger picture, and takes responsibility. Here are some of the responsibilities.

• Design, develop, and deploy highly scalable secure Web applications and Web Jobs

• Design, develop, test, and deploy backend applications using Microsoft technologies.

• Establish and maintain high coding standards in design and development.

• Ability to take a leadership role thereby mentoring and coaching junior developers as the team grows

Required Candidate Profile:

• B.E/ME/MTech/MCA in Computer Science or related field or equivalent experience

• Demonstrated ability to work on a distributed or remote team is highly preferred.

• Ability to learn and grasp concepts quickly in a fast-paced environment.

• Proven problem-solving, design, and testing skills.

• Excellent collaboration skills and the ability to be adaptable and agile in development.

• Ability to be self-directed and work with minimal supervision. 

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide

timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

• Architect, build and maintain excellent React Native applications with clean code.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests.
• Release applications to the Apple and Google Play stores.
• Work with native modules when required.
• Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.