BA

Roles & Responsibilities:

• In-depth knowledge and hands on experience on IBM FileNet (CPE) and Java/J2EE is mandatory.

• Good understanding of React JS, JavaScript, jQuery, Bootstrap, and front-end languages.

• Understand Project and detailed Scope and seek clarifications where necessary.

• Design, develop, and unit test applications / products.

• Analyze the impact due to changes in code.

• Design algorithms and flowcharts.

• Produce clean, efficient, and re-usable codes based on specifications.

• Run and automate tests to find any errors or bugs.

• Verify and deploy programs and systems.

• Configure, code and test enhancements and modifications to new and existing IBM FileNet applications.

• Proficiency in development and integration with SOAP Webservices, RESTful APIs and Microservices.

• Active Involvement in Development of Utility Job and Batch process associated with FileNet Application is a must.

• Knowledge of WebSphere Application Server, Deploying IBM FileNet, and Java/J2EE Application from lower to higher environments is essential.

• Troubleshoot issues and help define solutions to these issues.

• Displays a strong work ethic and sense of urgency.

• Part of the FileNet Development Team Engaged in active problem solving to identify technical roadblocks and implement solutions that can improve the direction of our application product.

• Key learner and timely update self-skill sets.

• Familiar with the use of code versioning tools such as Bit bucket, GIT or SVN.

• Basic Understanding of S3 Storage, IBM DB2, JIRA tool and Confluence (team workspace) will be an advantage. Education

• Develops Salesforce.com platform modules, dashboards, interfaces,     and database functions with VisualForce,and the Apex coding language
• Understand and utilize Salesforce strategies the technical standards, specifications and policies that are supported within the Salesforce ecosystem
• Experience with Salesforce.com Lightning UI, Apex, and performance optimisation
• Mentor junior team members in Integration Technologies, and Salesforce best practices
• Lead the technical planning & requirements gathering phases for Salesforce projects
• Lead Salesforce development team in developing solutions through collaboration and discussion, within our teams and with clients

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

Causality Biomodels is an Indo-German life science informatics company that focuses on the development of data-based solutions in the bioinformatics sector. Specifically, we work using semantic integration & information extraction methods, knowledge & data organization, and advanced statistical & machine learning techniques in the context of life sciences.

The team Causality Biomodels is searching for a full stack developer with a strong focus on Python, capable of taking on a lead developer role.

You will be mainly focusing on the following areas:

• Implementing new features by modifying our backend system and UI according to the product backlog and discussions with the team.
• Rapid prototyping to explore new directions based on current research developments.
• Design, development and maintenance of APIs, as well as product and add-on components.
• Maintenance of code integrity and organization.

The requirements are:

• Successfully completed bachelor’s or master’s degree in computer science or in related fields such as Bioinformatics.
• At least 2 years of professional software engineering experience.
• High proficiency in Python and ability to write clean and well-documented code (must).
• Experience with cloud-based development using AWS (preferred), GCP or Azure.
• Experience with Docker and container-based deployment.
• Proficiency in JavaScript.
• Experience with at least one database system (SQL or no-SQL).
• High familiarity with Git.
• Experience with agile development practices.
• Experience with CI/CD and automated testing.
• Very strong English skills (both verbal and written).

Bonus points for:

• Knowledge about machine learning or data science.
• Experience with Python packages SpaCy, scikit-learn, flask and fastapi.
• Experience with JavaScript libraries React and Redux/Context.
• Experience with Gitlab CI/CD pipelines.
• Experience working with knowledge graph data.
• Knowledge and experience in bioinformatics methods.

Responsibilities:

• Ability to guide the technical strategy for our clients
• Passion for technical and team leadership and a willingness to mentor and work with testers at all levels of experience
• Ability to spike and choose appropriate automated testing tools for given problem statement

Requirements:

• Experience in Testing (manual and automation) of business software applications
• Exposure to Consulting Practices, Assessment, and Recommendations, Test Plan, Progress measurement, etc
• Expertise with Open Source testing tools and Enterprise tools
• Strong exposure to Java /.Net development environment
• Knowledge of Scripting Languages, like JavaScript, Python, Ruby, etc
• Great Object Oriented coding practices, including strong design patterns knowledge, Refactoring, Clean Code, Domain Driven Design, Encapsulation, etc.
• Extensive hands-on experience in creating test frameworks and strategy
• Exposure to version management tools like SVN or GIT
• Familiarity with automated deployment processes (CI & CD)