React Developer

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We are seeking a talented Content Writer - Intern to craft engaging, high-quality content that resonates with target audiences and aligns with brand objectives. The ideal candidate will contribute to driving organic traffic, building brand authority, and creating value-driven content across multiple platforms. Responsibilities:

The ESAB Project Enterprise – SAP S/4HANA Technical & Integration Lead will be a seasoned SAP S/4HANA champion, fluent in the language of integrations, technical complexities and automated testing. You will thrive in the dynamic world of connecting systems and orchestrating flawless data flow. In this role, you will be the linchpin between our core SAP S/4HANA system and the vast ecosystem of connected applications and external data sources. You will lead a team of technical specialists, defining integrations, implementing solutions, establishing automated testing, and ensuring seamless data exchange across the organization.

What you will do

• Lead the design, development, and implementation of complex integrations between SAP S/4HANA and other enterprise systems, cloud applications, and data sources.
• Mastermind the technical architecture of integrated solutions, leveraging SAP Cloud Integration (CPI), API Management, and other relevant technologies.
• Evaluate and implement industry best practices for secure and efficient data exchange using various integration patterns (e.g., API, middleware, cloud-based integrations).
• Work closely with business stakeholders and developers to understand integration requirements and translate them into technical solutions.
• Manage and prioritize integration projects, ensuring timely delivery within budget and scope.
• Monitor and troubleshoot integration performance, identifying and resolving issues proactively.
• Establish test automation tools to optimize testing efforts and improve efficiency.
• Stay up-to-date on the latest SAP S/4HANA integration technologies and best practices, continuously upskilling yourself and your team.
• Lead knowledge sharing and training initiatives to enhance the team's expertise in SAP S/4HANA and integrations.

What we are looking for

• 7+ years of experience working with SAP S/4HANA and ECC.
• Proven track record of successfully leading and delivering complex S/4HANA integration projects.
• In-depth understanding of integration technologies like SAP Cloud Integration (CPI), API Management, middleware, and data migration tools.
• Solid knowledge of SAP ABAP, SAP Basis, and SAP Fiori architecture.
• Experience with cloud-based integration platforms and cloud-native technologies.
• Experience with test automation tools like Tricentis.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Leadership qualities and the ability to motivate and mentor others.

Education Requirements

·        Not applicable

Preferred

·   Understanding of manufacturing industry

Competencies & Behaviors Needed

·      Exceptional communicator at all employee levels including senior executives.

·      Strong proponent of ESAB’s values and behaviors and EBX principles.

·      Drives continuous improvement.

·      Effective at building relationships and trust.

·      Strong collaboration skills across functions and business platforms.

·      Negotiates with associates with a respectful give-and-take approach, where decisions are shared.

·      Comfortable working in a global matrix organization.

·      Results-oriented with the ability to make decisions and to follow through on programs and developed policies.

·      Bias for action; a sense of urgency; initiative-taker; moves with speed.

·      Focus on delivering results and continuous improvement.

·      Manages workload efficiently and effectively.

·      Agile mind; quick on one’s feet.

·      Prioritizes for maximum impact.

·      Good at synthesizing data and distilling key points.

·      Can dive deep into detail to support root cause analysis yet understands the big picture.

·      Insightful, deductive reasoner, fact-based analytical person.

·      Influencing and driving performance without authority.

Additional Key Attributes

·      Integrity, credibility, and character with demonstrated ethical behaviors.

·      A collaborator and leader with self-confidence, humility, and consultative skills to positively influence the business.

·      A tenacious, operationally minded individual with a strong work ethic.

• Must possess a fair, clear understanding of fundamentals and concepts of Magento 1/2, PHP.
• Must have strong experience in Magento Extension development.
• Write well-engineered source code that complies with accepted web standards.
• Strong experience of Magento Best Practices, including experience developing custom extensions and extending third party extensions.
• Thorough functional and code level knowledge of all Magento products and all relevant commerce technologies

Responsibilities for NodeJS Dev

Integration of user-facing elements developed by front-end developers with server side logic.

Writing reusable, testable, and efficient code.

Design and implementation of low-latency, high-availability, and performant applications.

Implementation of security and data protection.

Integration of data storage solutions redis, mongodb.

Skill Requirement:

Strong proficiency with JavaScript or TypeScript.

Strong Knowledge of Node.js and frameworks available for it such as Express, StrongLoop.

Understanding the nature of asynchronous programming and its quirks and workarounds.

Good understanding of server-side templating languages.

Good understanding of server-side CSS preprocessors such as Stylus, Less.

Basic understanding of front-end technologies, such as HTML5, and CSS3.

Understanding accessibility and security compliance.

User authentication and authorization between multiple systems, servers, and environments.

Integration of multiple data sources and databases into one system.

Understanding fundamental design principles behind a scalable application.

Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

Creating database schemas that represent and support business processes.

Implementing automated testing platforms and unit tests.

Proficient understanding of code versioning tools, such as Git.