Customer Service associate

About the Role:

We are looking for an experienced and imaginative Generative AI Architect & Engineer to lead, design, and build cutting-edge solutions using Large Language Models (LLMs) such as OpenAI’s GPT-4/5, Google Gemini, Meta’s LLaMA, and Anthropic Claude. You will spearhead the development of a corporate-wide GenAI platform that harnesses proprietary enterprise knowledge and empowers sales, operations, and other departments with instant, contextual insights, guidance, and automation.

As the GenAI leader, you will be responsible for building scalable pipelines, integrating enterprise content repositories, fine-tuning or adapting foundational models, and creating secure and intuitive access patterns for business teams. You are passionate about creating highly usable solutions that solve real-world problems, and are fluent across architecture, implementation, and MLOps best practices.

Key Responsibilities:

• Architect and implement an end-to-end GenAI solution leveraging LLMs to serve as a contextual assistant across multiple business units.
• Develop pipelines to ingest, clean, and index enterprise knowledge (documents, wikis, CRM, chat transcripts, etc.) using RAG (Retrieval-Augmented Generation) patterns and vector databases.
• Lead fine-tuning, prompt engineering, and evaluation of LLMs, adapting open-source or commercial models to enterprise needs.
• Design a secure, scalable, API-first microservice platform, including middleware and access control, integrated into corporate systems.
• Work closely with sales, operations, and customer support teams to gather use cases and translate them into impactful GenAI features.
• Drive experimentation and benchmarking to evaluate various open and closed LLMs (OpenAI, Claude, Gemini, LLaMA, Mistral, etc.) for best performance and cost-efficiency.
• Collaborate with DevOps teams to enable MLOps workflows, CI/CD pipelines, versioning, and A/B testing for AI models.
• Contribute to technical documentation, best practices, and internal knowledge sharing.

Key Qualifications:

• 4–5+ years of hands-on experience in AI/ML product development or applied research.
• Demonstrated experience working with LLMs (OpenAI, LLaMA, Claude, Gemini, Mistral, etc.) and RAG pipelines, including vector search (FAISS, Weaviate, Pinecone, Chroma, etc.).
• Strong Python skills and experience with frameworks such as LangChain, LlamaIndex, Transformers, Ray, HuggingFace, or equivalent.
• Deep understanding of NLP, model fine-tuning, embeddings, tokenization, and content ingestion pipelines.
• Exposure to enterprise content systems (e.g., SharePoint, Confluence, Salesforce, internal wikis, etc.) and integrating with them securely.
• Solid foundation in software architecture, microservices, API design, and cloud deployments (Azure, AWS, or GCP).
• Experience with security, RBAC, and compliance practices in enterprise-grade solutions.
• Ability to lead projects independently and mentor junior engineers or data scientists.

How to Apply:

Submit your resume and a short technical project summary or portfolio (GitHub, Hugging Face, blog posts)

·        Qualification: bachelor’s or master’s degree in computer science, Engineering, or related field.

·        Proven 4+ years of experience in full stack development, including proficiency with React, Tailwind CSS, Python, and Flask.

·        Strong understanding of Graph QL concepts and hands-on experience with Ariadne or similar frameworks.

·        Familiarity with containerization using Docker for application deployment.

·        Demonstrated expertise in machine learning model integration, preferably using the Hugging Face framework.

·        Experience deploying machine learning models on cloud platforms such as Replicate and AWS is a strong plus.

·        Excellent problem-solving skills and a proactive attitude towards learning and adapting to new technologies.

·        Should have experience in Backend: Python, Flask Framework, Langchain ML Ops Framework, Ariadne Graph QL Framework, Docker. Frontend: React, Tailwind. ML Model Development – Hugging Face Model Training, ML Deployment onto Replicate or AWS

AvatarSoft is a team of seasoned "Temenos T24 Certified" IT Professionals with over 20 years' combined experience in Financial Transformation. We are a growing company across 3 continents and 4 countries deployed in an offshore and onsite model. Our professionals have worked in major Software firms, Consultancy firms, Financial Institutions, and Credit Unions across the globe.

Avatarsoft is a rapidly evolving banking software consulting firm that renders leading edge to its clients . Avatarsoft brings profound expertise, resolute culture and provides strategical T24 / Transact transformation solutions through cutting edge services. We embrace our journey, by striving to remain the trusted and ethical business partner that delivers IT consulting to implement Temenos T24 Transact / Infinity, banking transformation projects and provides business value to our clients and etc,.

Our Locations: Canada, U.S.A, Netherlands, Mexico, India(Chennai), UAE.

This is for our Chennai Office , however work from home can be considered during pandemic or lockdowns .

• Java / JavaScript Developer Job Description (Minimum 2 years Experience in Java)
• Good in Core Java, Multithreading, J2EE, web services (REST, SOAP).
• In-depth knowledge on Java Script and object-oriented technique .
• Should be able to work independently
• Familiar on Front-end technologies like AngularJS or Node JS or Spring boot is a real Plus

Bachelor’s degree in Computer Science, Information Systems or related field and/or equivalent relevant experience  Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support  Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework  Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g.  Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g  Knowledge and understanding of software development life cycle and industry best practices  Proficient in the use of MicrosoftOffice applications  Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc).  Must have experience with other integrations involving the XAI IWS interfaces  Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services  Must have prior experience implementing MWM (mobile workforce) or any other third party workforce tool with CC&B  Must have prior experience implementing CC&Bwith a customer portal 

We are looking for an experienced DevOps (Development and Operations) professional to join our growing organization. In this position, you will be responsible for finding and reporting bugs in web and mobile apps & assist Sr DevOps to manage infrastructure projects and processes. Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential.

As a DevOps, you will work in a Kubernetes based microservices environment. 

Experience in Microsoft Azure cloud and Kubernetes is preferred, not mandatory.

Ultimately, you will ensure that our products, applications and systems work correctly.  

Responsibilities:

• Detect and track software defects and inconsistencies
• Apply quality engineering principals throughout the Agile product lifecycle
• Handle code deployments in all environments
• Monitor metrics and develop ways to improve
• Consult with peers for feedback during testing stages
• Build, maintain, and monitor configuration standards
• Maintain day-to-day management and administration of projects
• Manage CI and CD tools with team
• Follow all best practices and procedures as established by the company
• Provide support and documentation  

Required Technical and Professional Expertise

• Minimum 2+ years if DevOps
• Have experience in SaaS infrastructure development and Web Apps
• Experience in delivering microservices at scale; designing microservices solutions
• Proven Cloud experience/delivery of applications on Azure
• Proficient in configuration Management tools such as Ansible or any of Terraform Puppet, Chef, Salt, etc
• Hands-on experience in Networking/network configuration, Application performance monitoring, Container performance, and security.
• Understanding of Kubernetes, Python along with scripting languages like bash/shell
• Good to have experience in Linux internals, Linux packaging, Release Engineering (Branching, versioning, tagging), Artifact repository, Artifactory, Nexus, and CI/CD tooling (Concourse CI, Travis, Jenkins)
• Must be a proactive person  
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• An ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work.
• An intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.