Customer Service associate

We are looking to expand our existing Python team across our offices in Surat.

The requirements are as follows:

1) Familiar with the the Django REST API Framework.

2) Experience with the FAST API framework will be a plus

3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )

4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus

5) Experience with any ML library will be a plus.

6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.

7) Familiar with basic code patterns like MVC.

8) Grasp on basic data structures.

Role Overview

We are looking for a Product Manager – Supply Chain to drive technology-led improvements across our end-to-end supply chain ecosystem. The role will focus on building and optimizing products that enable efficient order fulfillment, inventory visibility, warehouse operations, and logistics orchestration across multiple channels including D2C, marketplaces, and retail.

You will work closely with operations, logistics, warehouse teams, engineering, and data teams to design scalable solutions that improve supply chain efficiency, reduce costs, and enhance customer experience.

Key Responsibilities

• Own and drive the product roadmap for supply chain systems including OMS, WMS, and logistics integrations.
• Identify operational bottlenecks and build tech-enabled solutions to improve fulfillment speed, inventory accuracy, and operational efficiency.
• Work with warehouse, procurement, and logistics teams to translate operational challenges into scalable product features.
• Define product requirements, PRDs, and user stories for supply chain tools and platforms.
• Collaborate with engineering teams to ensure timely delivery of product features and system integrations.
• Drive initiatives around inventory planning, demand forecasting, dispatch optimization, and last-mile delivery tracking.
• Monitor product performance using data dashboards and operational KPIs such as order SLA, inventory turnover, fill rate, and logistics costs.
• Integrate and optimize third-party logistics partners, warehouse systems, and marketplace supply chain flows.
• Continuously improve internal systems to support scalability as the business grows across channels and geographies.

Required Qualifications

• 3–8 years of experience in Product Management, Supply Chain Tech, or Operations Product roles.
• Strong understanding of e-commerce supply chain processes including procurement, inventory management, warehousing, and logistics.
• Experience working with OMS, WMS, ERP systems, or logistics platforms.
• Ability to translate operational problems into product solutions.
• Strong analytical skills with experience in data-driven decision making.
• Experience working in cross-functional teams with engineering, operations, and business stakeholders.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response:https://forms.gle/HdQPqyWCirDUEgMv5

Job Description

Positions: Chief Compliance Officer (CCO)/ Money Laundering Reporting Officer (MLRO)

Education Qualification: 

1. Degree in finance, accounting, business administration, economics, law, or criminology
2. Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or Certified Compliance Officer (CCO)

Experience: 12-14 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

Regulatory Compliance: 

1. Ensure adherence to QFCRA regulations and other applicable laws. Keep policies updated with regulatory changes.
2. Compliance Program: Design and maintain the firm’s compliance program, covering operational, legal, and risk requirements.
3. Risk Management: Conduct risk assessments and develop strategies to mitigate compliance risks.
4. Training: Provide ongoing compliance training to staff and senior management.
5. Reporting & Auditing: Conduct internal audits and report findings to management and regulators.
6. Liaison: Act as the main contact with QFCRA and other regulatory bodies.
7. Incident Management: Investigate compliance breaches and take corrective actions.
8. Provide support for cross border activities including jurisdictions where marketing materials and funds are being distributed

Money Laundering:

1. AML Program: Implement and manage the firm’s Anti-Money Laundering and Anti-Terrorist Financing program.
2. KYC & Monitoring: Oversee KYC and ongoing transaction monitoring, ensuring compliance with AML rules.
3. Suspicious Activity Reporting: Identify and report suspicious transactions 
4. Staff Training: Ensure regular AML/CTF training for employees.
5. Regulatory Liaison: Communicate with QFCRA on all AML/CTF-related matters.
6. Audit & Testing: Conduct regular AML compliance audits and implement corrective measures where necessary.

Job Summary:

We are looking for a skilled and motivated Python AWS Engineer to join our team. The ideal candidate will have strong experience in backend development using Python, cloud infrastructure on AWS, and building serverless or microservices-based architectures. You will work closely with cross-functional teams to design, develop, deploy, and maintain scalable and secure applications in the cloud.

Key Responsibilities:

• Develop and maintain backend applications using Python and frameworks like Django or Flask
• Design and implement serverless solutions using AWS Lambda, API Gateway, and other AWS services
• Develop data processing pipelines using services such as AWS Glue, Step Functions, S3, DynamoDB, and RDS
• Write clean, efficient, and testable code following best practices
• Implement CI/CD pipelines using tools like CodePipeline, GitHub Actions, or Jenkins
• Monitor and optimize system performance and troubleshoot production issues
• Collaborate with DevOps and front-end teams to integrate APIs and cloud-native services
• Maintain and improve application security and compliance with industry standards

Required Skills:

• Strong programming skills in Python
• Solid understanding of AWS cloud services (Lambda, S3, EC2, DynamoDB, RDS, IAM, API Gateway, CloudWatch, etc.)
• Experience with infrastructure as code (e.g., CloudFormation, Terraform, or AWS CDK)
• Good understanding of RESTful API design and microservices architecture
• Hands-on experience with CI/CD, Git, and version control systems
• Familiarity with containerization (Docker, ECS, or EKS) is a plus
• Strong problem-solving and communication skills

Preferred Qualifications:

• Experience with PySpark, Pandas, or data engineering tools
• Working knowledge of Django, Flask, or other Python frameworks
• AWS Certification (e.g., AWS Certified Developer – Associate) is a plus

Educational Qualification:

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field

Roles and Responsibilities:

• Design, develop, and maintain the end-to-end MLOps infrastructure from the ground up, leveraging open-source systems across the entire MLOps landscape.
• Creating pipelines for data ingestion, data transformation, building, testing, and deploying machine learning models, as well as monitoring and maintaining the performance of these models in production.
• Managing the MLOps stack, including version control systems, continuous integration and deployment tools, containerization, orchestration, and monitoring systems.
• Ensure that the MLOps stack is scalable, reliable, and secure.

Skills Required:

• 3-6 years of MLOps experience
• Preferably worked in the startup ecosystem

Primary Skills:

• Experience with E2E MLOps systems like ClearML, Kubeflow, MLFlow etc.
• Technical expertise in MLOps: Should have a deep understanding of the MLOps landscape and be able to leverage open-source systems to build scalable, reliable, and secure MLOps infrastructure.
• Programming skills: Proficient in at least one programming language, such as Python, and have experience with data science libraries, such as TensorFlow, PyTorch, or Scikit-learn.
• DevOps experience: Should have experience with DevOps tools and practices, such as Git, Docker, Kubernetes, and Jenkins.

Secondary Skills:

• Version Control Systems (VCS) tools like Git and Subversion
• Containerization technologies like Docker and Kubernetes
• Cloud Platforms like AWS, Azure, and Google Cloud Platform
• Data Preparation and Management tools like Apache Spark, Apache Hadoop, and SQL databases like PostgreSQL and MySQL
• Machine Learning Frameworks like TensorFlow, PyTorch, and Scikit-learn
• Monitoring and Logging tools like Prometheus, Grafana, and Elasticsearch
• Continuous Integration and Continuous Deployment (CI/CD) tools like Jenkins, GitLab CI, and CircleCI
• Explain ability and Interpretability tools like LIME and SHAP

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

Frontend Developer

RESPONSIBILITIES

• Understanding requirements present in specification documents
• Integrate data from various backend-services and databases
• Working with code base across multiple development & staging environments
• Take part in User Acceptance Testing (UAT)
• Be part of Production deployment & release activities

TECH SKILLS

• Must Have:

*       Proven working experience in web programming

*       Know HTML, CSS and JavaScript and the relevant web design coding

*      Must have knowledge on Angular 4+

*      Good to have knowledge on React js

*      Good to have knowledge on view.js

*      Good documentation skills

EXPERIENCE

• 2 to 4 years, preferably in an agile environment