Customer Service associate

About the Company:

StepSecurity provides an industry-leading CI/CD security platform, trusted by over 4,000 open-source repositories, including those from Google, Microsoft, Amazon, and DataDog. Several enterprise customers also rely on StepSecurity to secure their CI/CD pipelines and infrastructure.

About the Role:

A key part of this role is to reach all relevant security and DevOps engineers and make them aware of StepSecurity and our value prop. Creating in depth tutorials on using the product (which can be fairly technical) and writing blogs about different aspects of CI/CD security will be few of the key things you will be working on. For context, checkout our current blogs here https://www.stepsecurity.io/blogs  

We believe creating content which people care about is fundamentally about telling good stories. Stories of what we stand for as a company, where StepSecurity stands as a product, how users can benefit from it, how we build the product. Everything is a story waiting to be told. 

What Will You Be Doing?

• Collaborate with the founders to build a content strategy supporting both open-source and enterprise StepSecurity customers.
• Create blog articles/tutorials covering product features and usage.
• Develop SEO-optimized content to capture Google traffic.
• Maintain StepSecurity’s technical documentation: https://docs.stepsecurity.io/
• Update READMEs for StepSecurity’s open-source repositories.
• Create video tutorials or documentation addressing common user issues.
• Organize and drive StepSecurity webinars.
• Identify content gaps and produce material to address them.
• Draft conference proposals.
• Work closely with founders to boost engagement with open-source and enterprise customers.

Possible Content Types

• Blog posts
• Technical documentation
• Case studies on how our current users are utilizing StepSecurity
• Tutorials to explain how users can achieve specific use cases

Who Would Be a Good Fit?

• 2+ years working as a Software developer or security engineer and has interest in explaining deep technical concepts in simple language. 
• Hands-on experience using and developing content for Dev tools or enterprise cybersecurity products. 
• Knowledge of CI/CD, security, and DevOps are required. 
• Passion for technical marketing, dev advocacy or product management 
• A flair for writing and growth mindset 

About the Interview

Our process involves a short initial exploratory chat, followed by 2 to 3 interviews/discussions. The aim is for both sides to learn more about each other. The process includes:

• A written assignment where you will be asked to write a tutorial on a technical topic.
• A discussion over a call with the founders.

In this role, you will:

• Oversee and manage the project pipeline, ensuring alignment with business objectives and resource availability.
• Collaborate with Sellers, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
• Act as a bridge between Sellers and the Professional Services team, ensuring seamless communication and alignment of project & services objectives.
• Maintain close communication with the sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
• Help the Resource Managers make informed resourcing decisions based on the project pipeline, optimizing team capabilities and project requirements.
• Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
• Analyze metrics and key performance indicators within the Professional Services team, identifying trends and areas for improvement.
• Drive the creation of Standard Operating Procedures (SOPs) for the Professional Services function, seeking opportunities for process improvement within the delivery workflow.
• Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.

What you should have?

• The street smart way to drive
• SaaS company experience
• It is essential to have good English communication skills.
• It would be preferable to have 2 to 8 years' experience in an Operations or similar role. Experience with SaaS and Customer Service is a plus.
• Hands-on experience with Salesforce or other CRM tools..
• Having experience with reporting tools and knowledge of CPaas, Firewall
• Action-oriented and excellent interpersonal skills
• Collaborative skills across departments.

Social Media Executive  

Experience: 3+ years 

Location : Bangalore (Work From Office)   

ROLES AND RESPONSIBILITIES 

• Excellent written and verbal communication skills  
• Strong understanding of social media platforms, tools, and best practices  
• Social media content strategy  
• Social media handles creation and optimisation  
• All social media platforms maintenance, fanbase, engagement, insights improvements and growth plan ideation and execution 
• Calendar preparation and performance tracking 
• Performance tracking and insights analysis 
• Experience with latest tools  and reporting  
• Ability to work independently and in a team environment  
• Passion for social media and staying up-to-date with the latest trends and best practices  

Since 1988 Quicken has been the top personal management software for millions of

consumers. We pioneered a radically easier and faster way for people to manage their

household finances. Since then we’ve continued to focus on delighting customers and

making the Quicken product and experience better than ever.

Job Title: Lead Software Engineer-Quicken Cloud Services

Department: Product Development

Job Summary:

Quicken is the #1 personal finance management software with a 30-year heritage of helping

millions of individuals and families stay on top of their finances. We are going through a

transformation, as we recently completed the divestiture from Intuit, with a renewed focus on

product improvement, growth, and customer satisfaction. We are working on a strategy to

deliver awesome personal finance experience to our customers across Windows, Mac, iOS,

Android, and web. This is an opportunity to work in a customer-driven company with a

collaborative team that values technical excellence, innovation and creativity, while being

good to each other and having fun!

We’re looking for an experienced software engineer to be a key contributor developing

cloud- based services that will drive the future of the business. You will join our small and

dynamic Cloud Services team, using the latest technology and tools to build high-quality,

cross-platform solutions that delight our customers. Come make an impact on the technical

future of Quicken!

Responsibilities:

• Lead Software Engineer is a technical hands-on role, with responsibilities ranging

from being at the vanguard of solving technical problems to venturing into

unchartered areas of technologies to solve complex problems.

• Directly responsible for consistently delivering scalable, production-ready backend/

server code in Java for Quicken Cloud Services, from design and development

to deployment, as a member of an Agile development team.

• Partner closely with a cross-functional team of key stakeholders (Engineers,

Architects, Product Managers, QA, Operations, and Business Partners) to

understand requirements, design and implement end- to-end solutions that meet

user needs as well as engineering/operational/business goals.

• Display a passion for high quality, continuous learning, and experimenting and

applying cutting-edge technology, software paradigms, and engineering process

improvements, while fostering this culture across the team.

Qualifications:

• 7 - 10 years of software engineering experience, including a successful track record

developing customer-facing SaaS/PaaS products.

• 3+ years working experience in core Java and Spring Framework, preferably with

Spring Cloud Netflix.

• 3+ years working experience within microservice architecture, specifically utilizing

REST services, XML, and JSON.

• Excellent programming discipline: data structures, complexity analysis, objectoriented

principles, design patterns, and unit testing.

• Experience with API development and integration with 3rd-party services is

preferred.

• Excellent understanding of O/R mapping concepts and tools (Hibernate, JPA).

• Fluent in Databases/SQL (MySQL experience preferred).

• Extensive experience in developing applications which are deployed in AWS. AWS

experience is a big plus.

• Team player with can-do attitude to independently own and drive projects.

• Strong experience working with an Agile development team with rapid iterations.

• Ability to work well with others in a geographically distributed team.

• Exceptional verbal and written communication skills.

• BS/MS in Computer Science/Engineering or equivalent

What we offer:

• Competitive salary and performance bonus

• Equity

• Amazing culture, strong believers in Autonomy/Mastery/Purpose

• Customer-driven, we make money by building the best products for our users. No

confusion about how to win – build amazing products!

• Ability to work with and manage incredible talent

• Highly recognizable brand in US

Are you looking for a Senior Backend Engineer role in a high growth startup? Are you eager to learn and make a difference at work every day? If so, then read on.

At PlumQR, we work on revolutionizing the Food & Beverage industry with our cloud-based tech products. Millions of businesses across the world are switching for better, smarter & more hygienic products to reinvent their businesses. If you have what it takes to innovate & lead, we have just the right opportunity for you.

Requirements

• Minimum 3 years as a Senior Backend Engineer
• Strong software development experience in a SaaS product company
• Significant experience with NodeJS, React.js, React Native, MySQL, MongoDB, Java
• Cloud computing services (e.g. Google Cloud Platform)
• Strong problem-solving skills
• Ability to explain technical details to people inside the company

B. Aims & Goals:

You are required to work with all departments at Pelican to implement, enhance and improve ISMS, GDPR and ISAE 3402 processes. You will also be closely working with external auditor as well as top management for status and reporting.

C. Key Responsibilities:

Your primary responsibilities include:  Assist in audit planning, including the identification of processes for audit review.   Execute internal audit assignments for all locations in India, US, UK and NL. Review the effectiveness of the controls.   Identify and document audit issues and opportunities for improvement.  Prepare the audit report for internal audit assignments and discuss audit findings with senior management.   Monitor and maintain the CAPA program. Assist with follow up corrective actions and oversee timely completion.  Facilitate independent audit engagements on behalf of the company.  Assist to develop and implement process improvements and best practices across the business unit. Review policies and procedures for all areas of the business.  Develop new policies and procedures as directed or required, to improve and to collect and analyse data for review with internal stakeholders.  Take responsibility for the management and execution of internal audit assignments, production of audit reports and management of follow up actions  Involved with working across all areas of the business to ensure that processes are documented and compliant to the company’s requirements.

D. Experience level & Qualification:

a. Experience Level  4 to 5 yrs

b. Educational background  B.E / B.Sc / B.com / Bachelor’s Degree  Holds ISO 27001:2013 Certification

E. Essential Skills:  Should have participated in ISMS (ISO 27001:2013) implementation and certification process.