Customer Service associate

Roles and Responsibilities

Job DescriptionKey Objectives-

• Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned accounts. Develop strategic account plans to maximize customer value and increase wallet share.
• Customer Satisfaction: Act as the primary point of contact for customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
• Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition.

Responsibilities-

• Manage a portfolio of accounts, developing and executing account plans to meet revenue targets.
• Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
• Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
• Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
• Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market.
• Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
• Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
• Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities

Requirements

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
• 1-3 years of relevant experience in enterprise account management within the SAAS or allied industries.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Strong business acumen and the ability to understand complex customer environments.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Self-motivated, goal-oriented, and ability to work independently with minimal supervision.
• Proficiency in using CRM tools and other sales productivity software.
• Knowledge of the Indian enterprise market and telephony solutions is advantageous.
• Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.
• The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits

Perks & Benefits:

• Competitive salary with high-performance incentives.
• Career growth opportunities in a fast-growing SaaS company.
• Training & mentorship from industry experts.

Key Responsibilities:

- Design, develop, and maintain ETL processes and data pipelines.

- Work with OLAP databases and ensure efficient data storage and retrieval.

- Utilize Apache Pinot for real-time data analytics.

- Implement and manage data integration using Airbyte.

- Orchestrate data workflows with Apache Airflow.

- Develop and maintain RESTful and GraphQL APIs for data services.

- Deploy and manage applications on Hausra Cloud.

- Collaborate with cross-functional teams to understand data requirements and provide scalable solutions.

- Ensure data quality, integrity, and security across all pipelines.

Required Skills and Experience:

- Proven experience in ETL development and data pipeline management.

- Strong understanding of OLAP systems.

- Hands-on experience with Apache Pinot.

- Proficiency in using Airbyte for data integration.

- Expertise in Apache Airflow for workflow orchestration.

- Experience in developing RESTful and GraphQL APIs.

- Familiarity with Hausra Cloud or similar cloud platforms.

- Excellent problem-solving skills and attention to detail.

- Strong communication skills and ability to work in a collaborative team environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in backend engineering with a focus on data pipelines and ETL processes.
• Demonstrated ability to work in a fast-paced, dynamic environment.

Note: Contractual Job for 06 Months

Job Responsibilities: 

• Technically sound in Dot Net technology. Good working knowledge & experience in Web API and SQL Server
• Should be able to carry out requirement analysis, design, coding unit testing and support to fix defects reported during QA, UAT phases and at GO Live times.
• Able to work alone or as part of a team with minimal or no supervision from Delivery leads.
• Good experience required in Azure stack of integration technology-Logic app, Azure Function, APIM and Application insights.

Must have skill 

• Strong Web API development using ASP.Net Core, Logic app, azure functions, APIM
• Azure Functions
• Azure Logic App
• Azure APIM
• Azure ServiceBus

Desirable Skills 

• Azure Event Grid/Hub
• Azure KeyVault
• Azure SQL – Knowledge on SQL query

Summary:

We are seeking an experienced Business Analyst/ERP Functional Consultant to work directly with clients, gathering and validating business requirements and mapping them to Odoo ERP functionalities. The role involves conducting GAP analyses, configuring Odoo applications, and delivering user training both remotely and on-site. The consultant will participate in project meetings, track deliverables, and provide ongoing support and guidance on best practices for using Odoo ERP effectively.

Job Responsibilities

• Provide Odoo ERP Functional Consulting expertise utilizing industry experience, strong knowledge of various business domains, business analysis, best practices, and a pragmatic mindset to facilitate our customer’s most complex business requirements.
• Prepare a detailed scope of work(SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
• Responsible for identifying business requirements, requirements management, functional design, system analysis, GAP analysis, end-user training, Preparing BRD, prototyping, process design (including scenario design, flow mapping), testing, defining support procedures, and leading workstreams implementations and supporting end-to-end Odoo ERP implementations.
• Provide Odoo ERP applications solutions to an exclusive range of customers across high profile assignments.
• Provide architectural direction and guidance to all staff from pre-sales through the delivery cycle specifically for the use of the Odoo ERP Business Applications.
• Design and define customizations and integration requirements in collaboration with Application Developers (Technical Team) for delivering solutions to automate business processes.
• Manage the full life cycle of Odoo ERP Implementation and Testing phases.
• Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
• Assist customers maximize strategic business value from Emipro custom business solutions to provide them with a vision of their end state solution and roadmap.
• Evaluate customer’s business requirements, needs, and objectives and convert the same to company processes, solutions, and modules being implemented.
• Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
• Supply ERP functional consulting and training services at customer sites upon as and when required by Emipro.
• Create, review, and contribute towards implementation deliverables such as functional specifications, test cases, technical solution/ design, standard operating procedures, etc. 
• Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
• Ensure that the system accurately meets the defined expectations of the business, proper testing is implemented, and performance and security requirements are closely monitored by working with the Project & Product team of Emipro.
• Troubleshoot issues that arise during configuration sessions.
• Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
• Create functional requirements as an input to application design.
• Conduct Cut-over, Go-Live processes, and assists the technical staff by testing the behaviour of the system.
• Supervise, Mentor, and Train junior consultants and business analysts on application and implementation methodology.
• Conduct business process mapping and requirements gathering sessions (workshops) with new customers to determine configuration requirements both on-site and remote.
• Document the settings/configurations and prepare proper guidelines that allow other consultants to do further changes or repairs with due efforts. 
• Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.

Required Skills

• Minimum 3+ years of relevant work experience in any of the famous ERP systems like Odoo, Oracle, Microsoft Dynamics, SAP, etc.
• Strong knowledge in business domains like Sales, Purchase, Manufacturing, Logistics, Supply Chain, Procurement, Wholesale Industry, Services or Retails, etc.
• Strong business judgement and common sense
• Master in Product Demonstrations
• The initiative, creativity, and a passion to deliver results that make a difference
• Well-rounded individual with varied interests and experience
• Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable)
• Ability to do multi-task, prioritise and manage time effectively
• Proven experience of working in Migration Projects
• High Focus on Customer Service and is passionate about ensuring customer requirements are met.
• Must have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
• Team leading or people management experience can be added advantage.

About LodgIQ

LodgIQ is led by a team of experienced hospitality technology experts, data scientists and product domain experts. Seed funded by Highgate Ventures, a venture capital platform focused on early stage technology investments in the hospitality industry and Trilantic Capital Partners, a global private equity firm, LodgIQ has made a significant investment in advanced machine learning platforms and data science.

Title : Data Scientist

• Apply Data Science and Machine Learning to a REAL-LIFE  problem  - “Predict Guest Arrivals and Determine Best Prices for Hotels”
• Apply advanced analytics in a BIG Data Environment – AWS, MongoDB, SKLearn
• Help scale up the product in a global offering across 100+  global markets

• Minimum 3 years of experience with advanced data analytic techniques, including data mining, machine learning, statistical analysis, and optimization.    Student projects are acceptable.
• At least 1 year of experience with Python / Numpy / Pandas / Scipy/ MatPlotLib / Scikit-Learn
•   Experience in working with massive data sets, including structured and unstructured with at least 1 prior engagement involving data gathering, data cleaning, data mining, and data visualization
•   Solid grasp over  optimization techniques
•   Master's  or PhD degree in Business Analytics.  Data science, Statistics or Mathematics
•   Ability to show a track record of solving large, complex problems

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Analysis, Automate and backtest the existing strategies
• Employing statistical applications to visualize and/or transform the distribution or dispersion profile of individual signals and support the mathematical formulation of multiple signal algorithms to rank securities for investment.

• Candidates should have strong coding skills in Python (NumPy, Pandas, matplotlib, Zipline) /Django/Java script etc.
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Must have Database knowledge like Open source, PostgreSQL, MySQL/SQ
  Learnability, teamwork and flexibility are important traits we look for.

• Extensive experience in developing Java EE application
• Hands-on experience working with Spring, Spring Boot
• In-depth knowledge of relational and NoSQL databases.
• Experience working with Java Web Services, RESTful services 
• Experience using Redis, Memcached or any other caching system
• Experience working with message brokers– preferably RabbitMQ
• Experience with infrastructure automation technologies like Docker, Kubernetes.
• Experience with build automation technologies like Maven, Gradle.