Customer Service associate

Job Description – Senior Marketing Leader / Head of Marketing (IntraIntel.ai, Global)

About IntraIntel.ai

IntraIntel.ai is an enterprise AI platform for intelligent workflow automation, delivering instant intelligence from organizational data without migration. The platform’s multi‑agent architecture automates complex workflows in healthcare, manufacturing, finance and research, reducing manual effort and generating significant cost savings. We partner with customers across sectors to deploy AI agents that generate deep insights, automate compliance, and streamline operations.

Role Summary

The Marketing Executive will own IntraIntel.ai’s market strategy and execution in India, working as part of a global marketing team. This position requires a strategic thinker and hands‑on leader who can craft compelling narratives about end‑to‑end AI platform value, identify high‑potential customer segments, and drive demand generation across channels.

Key Responsibilities

• GTM Strategy & Positioning: Develop and execute a data‑driven marketing strategy that aligns IntraIntel’s AI‑native platform and multi‑agent architecture with market needs Define triggers and leading indicators for pipeline creation, including industry events, regulatory deadlines, and emerging technology trends.
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• Segmentation & Targeting: Identify and prioritize verticals (healthcare, clinical trials, finance, manufacturing, textiles, etc.) where the platform’s workflow automation and cost‑reduction capabilities offer maximum benefit. Develop buyer personas (C‑suite, clinical leaders, compliance officers, manufacturing heads) and craft tailored messaging.
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• Channel & Campaign Management: Determine the optimal mix of channels (digital marketing, content, partnerships, events, thought leadership) to reach decision‑makers. Build multi‑channel campaigns and refine them through ongoing analysis
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• Demand Generation & Lead Nurturing: Drive inbound and outbound marketing programs to build a qualified pipeline; use marketing automation and CRM tools to track conversions, nurture leads and measure ROI.
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• Product Marketing & Storytelling: Translate complex AI concepts (LLMs, agents, vector search, RAG) into clear value propositions. Create collateral, case studies, demos, webinars and industry presentations that showcase the platform’s ability to consolidate siloed AI tools into a single end‑to‑end solution.
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• Sales Enablement & Customer Engagement: Work closely with sales and solution engineering to enable smooth handoffs. Support customer conversations, demo sessions and proof‑of‑concept engagements. Become a trusted advisor to prospects by understanding their business and identifying fit.
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• Partnerships & Relationship Development: Build relationships with industry associations, channel partners, and potential enterprise customers in India, the U.S. and Dubai. Bring existing executive‑level connections to accelerate market entry and establish IntraIntel’s reputation.
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• Market Intelligence & Competitive Analysis: Monitor competitive offerings, industry regulations and emerging AI technologies. Generate insights that influence product strategy and roadmap
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• Performance Measurement: Define key performance indicators (KPIs) for lead generation, conversion, revenue, brand awareness and customer satisfaction. Report regularly on marketing performance and adjust tactics to meet targets.
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Qualifications

• Proven Marketing Leadership: 8–12 years in B2B SaaS marketing, including at least 3–5 years owning GTM strategy and execution. Demonstrated ability to develop multi‑channel campaigns and collaborate with cross‑functional teams
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• AI/Technology Domain Expertise: Understanding of AI platforms, machine learning, LLMs and workflow automation. Experience marketing complex technical products to both technical and business audiences.
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• Industry Exposure: Direct or indirect experience in healthcare, clinical research, manufacturing, finance or related sectors. Ability to understand regulatory contexts and decision‑making structures across these industries.
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• Global Mindset: Experience marketing to U.S. and Indian enterprises (knowledge of Dubai/GCC market is a plus). Ability to localize messaging without losing global consistency.
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• Relationship Builder: Strong network of senior contacts in relevant industries. Confidence interacting with CEOs, CTOs and CIOs; comfort delivering high‑stakes demos and presentations.
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• Analytical & Results‑Driven: Proficient in data analysis, market research and marketing automation tools. Track record of achieving or exceeding pipeline and revenue targets through marketing initiatives
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• Communication & Collaboration: Excellent written and verbal communication skills. Ability to translate technical concepts into business value. Effective collaborator across product, sales, engineering and executive teams.
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• Education: Bachelor’s degree in Marketing, Business or a related field; an MBA or equivalent advanced degree is preferred.
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Performance Expectations & KPIs

• Demand Creation: Meet or exceed quarterly targets for qualified leads and opportunities.
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• Pipeline Contribution: Deliver measurable contribution to revenue through marketing‑sourced pipeline.
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• Market Awareness: Achieve growth in brand visibility, share of voice and thought leadership within targeted industries.
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• Campaign Effectiveness: Improve conversion rates across the marketing funnel; demonstrate ROI for each channel.
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• Customer Insights: Provide feedback on customer pain points, competitive intelligence and feature requests to the product team.
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• Team Collaboration: Maintain strong alignment with sales, product and customer success teams.
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Additional Notes

This role offers the opportunity to build a marketing function from the ground up in a fast‑growing AI company. The successful candidate will have a blend of strategic vision, hands‑on execution capability, and a passion for AI‑enabled digital transformation.

Position Description

We are looking for a highly motivated, hands-on Sr. Database/Data Warehouse Data Analytics developer to work at our Bangalore, India location. Ideal candidate will have solid software technology background with capability in the making and supporting of robust, secure, and multi-platform financial applications to contribute to Fully Paid Lending (FPL) project. The successful candidate will be a proficient and productive developer, a team leader, have good communication skills, and demonstrate ownership.

Responsibilities

• Produce service metrics, analyze trends, and identify opportunities to improve the level of service and reduce cost as appropriate.
• Responsible for design, development and maintenance of database schema and objects throughout the lifecycle of the applications.
• Supporting implemented solutions by monitoring and tuning queries and data loads, addressing user questions concerning data integrity, monitoring performance, and communicating functional and technical issues.
• Helping the team by taking care of production releases.
• Troubleshoot data issues and work with data providers for resolution.
• Closely work with business and applications teams in implementing the right design and solution for the business applications.
• Build reporting solutions for WM Risk Applications.
• Work as part of a banking Agile Squad / Fleet.
• Perform proof of concepts in new areas of development.
• Support continuous improvement of automated systems.
• Participate in all aspects of SDLC (analysis, design, coding, testing and implementation).

Required Skill

• 5 to 7 Years of strong database (SQL) Knowledge, ETL (Informatica PowerCenter), Unix Shell Scripting.
• Database (preferably Teradata) knowledge, database design, performance tuning, writing complex DB programs etc.
• Demonstrate proficient skills in analysis and resolution of application performance problems.
• Database fundamentals; relational and Datawarehouse concepts.
• Should be able to lead a team of 2-3 members and guide them in their day to work technically and functionally.
• Ensure designs, code and processes are optimized for performance, scalability, security, reliability, and maintainability.
• Understanding of requirements of large enterprise applications (security, entitlements, etc.)
• Provide technical leadership throughout the design process and guidance with regards to practices, procedures, and techniques. Serve as a guide and mentor for junior level Software Development Engineers
• Exposure to JIRA or other ALM tools to create a productive, high-quality development environment.
• Proven experience in working within an Agile framework.
• Strong problem-solving skills and the ability to produce high quality work independently and work well in a team.
• Excellent communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders.
• Ability and strong desire to learn new languages, frameworks, tools, and platforms quickly.
• Growth mindset, personal excellence, collaborative spirit
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Good to have skills.

• Prior work experience with Azure or other cloud platforms such as Google Cloud, AWS, etc.
• Exposure to programming languages python/R/ java and experience with implementing Data analytics projects.
• Experience in Git and development workflows.
• Prior experience in Banking and Financial domain.
• Exposure to security-based lending is a plus.
• Experience with Reporting/BI Tools is a plus.

Dear Candidate

Looking for Telecom Advance Support Engineer (PSO)

If this opportunity hits you Kindly revert.

Job Description:

3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. 

■ BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).

■ Telecom Knowledge (IMS, 4G) - Mandatory.

■ Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.

■ Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus

■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model

■ Willing to work in evening and night shifts and Weekend.

■ Fluent English – Mandatory

■ Valid passport 

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■ Based in RADCOM India offices, Delhi, India. 

■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)

■ Having very good customer interaction interface and able to drive customer calls independently.

■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■ Working closely with the management on customer updates and future plan

■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

■ If required: travel to on-site support outside India, training, installation, and configuration, etc

Thanks & Regards

Shreya Tiwari

Technical Recruiter - HR

RADCOM

• To be able to handle clients on their own. Responding to client inquiries in a timely and professional manner.
• Regularly interacting with team through telephone calls, email communications, or virtual meetings.
• Proficiency in Microsoft Office and Virtual Platforms like Zoom / MS Teams / Google Meet. Effective communication skills.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Should be a team player.
• Travel out of station will be required as per demands of the projec

Roles and Responsibilities:

● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth.

● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence.

● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products.

● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience.

● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation.

● Recognize product issues and communicate them to the product team.

● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents.

● Work together with sales, product, engineering, and marketing departments.

● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries.

● Analyze and maintain agents' performance data.

● Stay informed about industry trends and strategic growth opportunities.

Experience and Skills Required:

● A minimum of 2 years of sales experience in the travel industry.

● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities.

● Outstanding communication and interpersonal aptitude.

● Proficiency in building relationships and possessing high emotional intelligence.

● Preferable previous experience in acquiring or managing travel agents, visas, or insurance.

● Proficiency in using CRMs and Google Sheets.

● Ability to perform well under pressure with a proactive mindset.

Fresh graduates or up to 4 years of experience in HR role

Startup experience preferred

Manage hiring and day to HR operations of our engineering team

About us

At Lucidity, we are a year and a half old company and we work on helping large enterprises manage their cloud storage platform. 

Our founders bring with them more than a decade of experience working with top tech Gaints in the world, building and selling large tech products from zero to one. We are seeing a lot of early traction and expanding aggresively.

We are a B2B product based startup building the next generation of storage orchestration system for cloud. We are hiring agressively across multiple roles and looking for passionate engineers to join a very young and energetic team at Lucidity.

What you'll do

Technology is at the heart of our organization. As part of the tech team you will

• Understand product requirements and brainstorm ways to address them.
• Build features from scratch and have complete ownership for it.
• Deliver efficient, reliable, scalable code with high automated test coverage.
• Contribute to team decisions in the overall architecture and practices of the company.

What you'll need

Must haves

• At least 1 year experience in a product based company.
• Experience working with distributed environments.
• Comfortable with at least one Object Oriented Programming language.
• Hands on with AWS or at least one other public cloud.

Good to have

• Experience handling highly scalable systems.
• Experience with at least one among C++, Java.
• Experience with docker and Kubernetes.
• Experience with Linux file systems.

Additional

• B Tech/M Tech in Computer Science or equivalent from a reputed college.
• Good problem solving skills.
• Deeply technical with a track record of successful delivery.

Why us
We're hiring a set of highly skilled, enthusiastic and passionate people who thrive in a high growth environment. We believe the best way to grow is to give everyone the opportunity to pursue their interests. At Lucidity, you have complete freedom to work on projects that interest you. Plus, with benefits like flexible hours, company offsites, unlimited leaves, we ensure you enjoy the journey as much as we do.

Required Skills and Experience 

• 4+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
• 4+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
• Building and running Docker images and deployment on Amazon ECS
• Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
• Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
• Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
• Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
• Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
• Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
• Understanding of IAM, RBAC, NACLs, and KMS
• Good communication skills

Good to have:

• Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
• Knowledge of database administration such as MongoDB.
• Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.
• Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
• Establish and promote DevOps thinking, guidelines, best practices, and standards.
• Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.