Customer Service associate

ROLE & RESPONSIBILITIES:

• Pipeline ownership – Drive qualified opportunities from first meeting to close.
• Discovery & demos – Run high-impact discovery calls and demos, often tailored with Engineering & CS.
• Pilots that win – Steer complex pilots with flawless follow-through, project management across internal teams and prospects.
• Negotiation & closing – Go toe-to-toe with legacy vendors, show Company’s value, and win.
• Implementation partnership – Ensure a smooth go-live with Engineering & Solutions.
• Mentorship – Help existing AEs level up in enterprise sales, joining as a senior persona when needed.
• CRM & process excellence – Instill rigor for pipeline visibility and repeatability.
• Voice of the customer – Champion customer feedback to shape Product & GTM.
• Future team-building – Hire and scale the North America AE org over time.

IDEAL CANDIDATE:

• 6+ years of experience selling B2B SaaS to US customers.
• Previous experience selling to Mid-Market and Enterprise customers: Closed Enterprise deals, $75k+ ACV, ideally $100k+.
• Prior experience in coaching/managing junior AEs is a strong plus.
• Ability to build, manage and motivate a team.
• Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early-stage startup environment.
• Track record of consistently beating your quota.
• Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early-stage setup.
• Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.
• Strong first-principles understanding of sales processes (e.g. MEDDPICC).
• Self-driven individual with high ownership and strong work ethic.
• Previous entrepreneurial experience is a huge plus.
• Not taking yourself too seriously.

PERKS, BENEFITS AND WORK CULTURE:

• Variable: Based on performance
• ESOPs (for full time roles)
• Remote (USA)

BENEFITS (FOR FULL-TIME ROLES):

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company Laptop
• Friday game nights

Key Responsibilities

● Test web and mobile applications / services, ensuring they meet high-quality standards. ● Conduct thorough testing of e-commerce platforms in the automobile domain (e.g., carwale.com, cars24.com). ● Perform backend REST API testing, ensuring correct data in databases and debugging issues through logs, network responses, and database validations. ● Collaborate with cross-functional teams (developers, product managers, DevOps) to define and execute comprehensive test plans and strategies. ● Analyze and debug integration workflows, particularly with third-party services such as payment gateways and authentication providers. ● Ensure exceptional frontend UI/UX quality with meticulous attention to detail. ● Write, execute, and maintain detailed test cases based on user stories and business requirements. ● Conduct regression, integration, and user acceptance testing (UAT) to validate product functionality. ● Monitor and analyze test results, report defects, and collaborate with developers for resolution. ● Use tools such as Postman, browser developer tools, and bug-tracking systems like JIRA effectively. ● Coordinate testing activities across multiple releases and environments. ● Facilitate test preparation, execution, and reporting while ensuring alignment with Agile frameworks. ● Maintain and update test documentation following requirement changes. ● Participate in daily stand-ups and sprint planning discussions, contributing to feature validation and delivery goals. ● Monitor and triage issues in collaboration with cross-functional teams to resolve them efficiently.

Required Skills & Qualifications

● 2+ years of experience in both Manual and Automation testing with hands-on exposure on web and backend testing, preferably in the e-commerce/automobile industry. ● Strong proficiency in testing tools like Postman, browser developer tools, and bug-tracking systems. ● Solid understanding of SQL, PostgreSQL, Python or MongoDB for data verification. ● Familiarity with async communication in service (e.g., AWS SQS, Apache Kafka) and debugging issues therein. ● Excellent knowledge of the software testing lifecycle (STLC) and Agile testing methodologies. ● Experience with version control systems like Git. ● Proven ability to debug issues in API integrations, logs, and databases. ● Strong communication and documentation skills for reporting bugs and preparing detailed test reports. ● Understanding of regression testing frameworks and expertise in functional and integration testing.

Additional Preferred Qualifications

● Experience with mobile testing frameworks and tools. ● Basic understanding of performance testing and debugging for optimized user experiences. ● Exposure to automation tools (not mandatory but advantageous).

What You'll Do:

• Designed, architected, and built the core AI-powered application from the ground up.
• You will join a small team with an unparalleled 'fire-in-belly' to close deliverables and a "hungry for more"
• Collaborate with visionary founders to define the product roadmap and bring innovative ideas to life.
• Leverage your expertise in Azure Cloud, full-stack development, and automation to develop scalable, secure, and high-performing solutions.
• Take ownership of the technical stack, system integrations, and deployment pipelines.
• Establish best development, testing, and deployment practices to ensure the product's success in a competitive market.

Who You Are:

• Proficient in full-stack technologies, including React.js, Node.js, Python/Django, and similar frameworks.
• Tech leader who thrives in startup environments and is fully hands-on in coding and working under minimal supervision.
• Highly results-driven. (very important)
• 8+ years of proven experience in the technology product space, including building and scaling applications.
• Strong knowledge of Cloud platforms, Azure Cloud architecture, and automation tools.
• Experienced in developing and deploying enterprise-grade applications.
• Passionate about AI and its potential to transform the enterprise landscape.
• Eager to solve complex problems and create products with tangible business impact.

Why Join Us?:

• Be part of a founding team, playing a critical role in shaping a cutting-edge AI product.
• Collaborate with industry leaders and visionaries who are passionate about innovation.
• This is an opportunity to grow alongside the company and lead a high-impact engineering team.
• Equity and ownership in the product’s success.

We want to hear from you if you’re ready to make a real difference, push boundaries, and build something extraordinary!

We are looking for passionate developers with 4 - 8 years of experience in software development to join Metron Security team as Software Engineer.

Metron Security provides automation and integration services to leading Cyber Security companies. Our engineering team works on leading security platforms including - Splunk, IBM’s QRadar, ServiceNow, Crowdstrike, Cybereason, and other SIEM and SOAR platforms.

Software Engineer is a challenging role within Cyber Security Engineering integration development. The role involves developing a product/service that achieves high performance data exchange between two or more Cyber Security platforms. A Software Engineer is responsible for End-to-End delivery of the project, right from getting the requirements from customer to deploying the project for them on prem or on cloud, depending on the nature of the project. We follow the best practices of Engineering and keep evolving, we are agile. The Software Engineer is at the core of the evolution process.

Each integration needs reskilling yourself with the required technology for that project. If you are passionate about programming and believe in the best practices of software engineering, following are the skills we are looking for:

• Developer-centric culture - No bureaucracy and red-tapes 
• Chance to work on 200+ security platform and more 
• Opportunity to engage with end-users (customers) and just a cog in the wheel

Position: Senior Software Engineer

Location: Pune 

Mandatory Skills

• Efficiently able to design and implement software features. 
• Expertise in at least one Object Oriented Programming language (Python, typescript, Java, Node.js, Angular, react.js C#, C++).
• Good knowledge on Data Structure and their correct usage.
• Open to learn any new software development skill if needed for the project.
• Alignment and utilisation of the core enterprise technology stacks and integration capabilities throughout the transition states.
• Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
• Identify bottlenecks and bugs, and devise appropriate solutions.
• Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
• Good knowledge on the implications of Cyber Security on the production. 
• Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

• You have experience in Cyber Security domain.
• You have developed software using web technologies.
• You have handled a project from start to end.
• You have worked in an Agile Development project and have experience of writing and estimating User Stories.
• Contribution to open source - Please share your link in the application/resume. 

• Interaction with the Clients, understanding their requirements, collating required data for preparation and submission of the proposal to Banks/ FI's
• In-depth credit assessment involving Financial, Credit, Legal, Technical, Economic and risk analysis
• Structuring the proposal, preparing Information Memorandum, Teasers, Financial model, cash flow and CMA projections
• Ability to lead meetings and negotiations
• Solution-oriented attitude and resolving queries of all Banks and Clients
• Visiting clients office for understanding and collecting data