Customer Support executive

Salary: Upto 50,000 per month

Experience: 2-5 years

About Us:

Excelohunt Infotech is a dynamic and innovative IT company dedicated to providing personalized, top-tier impactful, and engaging email campaigns to help businesses thrive in today's digital landscape. Our approach focuses on building meaningful connections between brands and customers, fostering engagement, and long-term success. We operate in 26+ countries, leveraging our global presence to deliver cutting-edge solutions to our clients.

Job Description:

We are seeking a dynamic and experienced Email Marketing Specialist to join our team. The ideal candidate should demonstrate proficiency in planning, executing, and optimizing email marketing campaigns, specifically in E-commerce and Cold email marketing. As an Email Marketing Specialist, you will play a crucial role in enhancing engagement, nurturing leads, extracting contacts, and ultimately contributing to the overall success of our marketing initiatives. The candidate should possess expertise in Email copywriting, have the capability to guide designers in email designing, and be proficient in campaign planning, work/content calendar management, and monthly report analysis.

What We Offer:

• Hybrid work model
• 5 working days
• Opportunity to join a team where you can grow and expand your professional experience
• Competitive compensation
• Working in a creative and enthusiastic international environment
• Professional Atmosphere - Meet creative people

Responsibilities:

1) Project Preparation:

• Collaborate with the sales team to gather requirements for email campaigns.
• Understand the brand, analyze competitors and conduct market research for strategic planning.
• Develop comprehensive project plans and timelines in the form of a content calendar.
• Set up tools, manage email/domain setups, and verify contact information.
• Ensure the integration of email marketing strategies with overall marketing objectives.

2) Campaign Planning:

• Strategize and plan email campaigns based on target audience and marketing goals.
• Segment email lists to deliver personalized and targeted content.
• Analyze data and insights to optimize future email campaigns.

3) Working on Projects:

• Execute end-to-end email marketing campaigns, from creation to deployment.
• Monitor and analyze campaign performance, providing insights for continuous improvement.
• Collaborate with design teams, integrate feedback, and optimize E-commerce flows.
• Oversee end-to-end email campaign management, including copywriting, guiding designer and design implementation.

4)Team Management:

• Lead and manage a collaborative team.
• Delegate tasks based on team members' strengths.
• Provide guidance and support for professional development.
• Foster a positive and productive team environment.

Requirements:

• Graduation/ Diploma is a must.
• 2-5 years experience as an Email Marketing Specialist.
• Strong knowledge of E-commerce and Cold email marketing.
• Hands-on experience with A/B testing for optimization.
• Strong understanding of email marketing tools and platforms such as Mailchimp/Klaviyo/instantly etc.
• Proficiency in real-time analytics, post-campaign analysis, and generating detailed reports.
• Excellent communication and collaboration skills.
• Ability to prioritise tasks, engage in advanced planning, and manage project timelines effectively.
• Expertise in Email copywriting.
• Leadership skills for leading and managing a collaborative team.
• Ability to delegate tasks and provide guidance for team members.
• A positive and supportive approach to foster a productive team environment.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple projects simultaneously.

What You Can Expect from Us:

Here at Nomiso, we work hard to provide our team with the best opportunities to grow their careers.  You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do, at all levels of the company. Let’s make your career great!

Position Overview: 

The Principal Cloud Network Engineer is a key interface to Client teams and is responsible to develop convincing technical solutions. This requires them to work closely with clients for multiple partner-vendors teams to architect the solution. 

This position requires sound technical knowledge, proven business acumen and differentiating client interfacing ability. You are required to anticipate, create, and define an innovative solution which matches customer’s needs and the clients tactical and strategic requirements.

Roles and Responsibilities:

• Design and implement next-generation networking technologies
• Deploy/support large-scale production network
• Track, analyze, and trend capacity on the broadcast network and datacenter infrastructure
• Provide Tier 3 escalated network support
• Perform fault management and problem resolution
• Work closely with other departments, vendors, and service providers
• Perform network change management, support modifications, and maintenance
• Perform network upgrade, maintenance, and repair work
• Lead implementation of new systems
• Perform capacity planning and management
• Suggest opportunities for improvement
• Create and support network management objectives, policies, and procedures
• Ensure network documentation is kept up-to-date
• Train and assist junior engineers.

Must Have Skills:

    Candidates with overall 10+ years of experience in the following:

• Hands-on: Routers/Switches, Firewalls (Palo Alto or similar), Load Balancer (RTM, GTM), AWS (VPC , API Gateway , Cloudfront , Route53, CloudVAN, Directconnect, Privatelink, Transit Gateway ) Networking, Wireless.
• Strong hands-on coding/scripting experience in one or more programming languages such as Python, Golang, Java, Bash, etc. 
• Networking technologies: Routing Protocols (BGP, EIGRP & OSPF, VRFs, VLANs, VRRP, LACP, MLAG, TACACS / Rancid / GIT, IPSec VPN, DNS / DHCP, NAT / SNAT, IP Multicast, VPC, Transit Gateway, NAT Gateway, ALB/ELB), Security Groups, ACL, HSRP, VRRP, SNMP, DHCP.
• Managing hardware, IOS, coordinating with vendors/partners for support.
• Managing CDN, Links, VPN technologies, SDN/Cisco ACI ( Design and implementaion ) and Network Function Virtualization (NFV).
• Reviewing technology designs, and architecture, taking local and regional regulatory requirements into account for Voice, Video Solutions, Routing, Switching, VPN, LAN, WAN, Network Security, Firewalls, NGFW, NAT, IPS, Botnet, Application Control, DDoS, Web Filtering.
• Palo Alto Firewall / Panorama, Big-IQ, and NetBrain tools/technology standards to daily support and enhance performance, improve reliability .
• Creating a real-time contextual living map of Client’s network with detailed network specifications, including diagrams, equipment configurations with defined standards
• Improve the reliability of the service, bring in proactiveness to identify and prevent impact to customers by eliminating Single Point of Failure (SPOF).
• Capturing critical forensic data, and providing complete visibility across the enterprise, for security incidents as soon as a threat is detected, by implementing tools like NetBrain.

Good to Have Skills:

• Industry certifications on Switching, Routing and Security.
• Elastic Load Balancing (ELB), DNS / DHCP, IPSec VPN,Multicast, TACACS / Rancid / GIT, ALB/ELB
• AWS Control Tower
• Experience leading a team of 5 or more.
• Strong Analytical and Problem Solving Skills.
• Experience implementing / maintaining Infrastructure as  Code (IaC)
• Certifications : CCIE, AWS Certified Advanced Networking

While the role will vary depending on the company and the industry, you might expect your tasks to include:

. Identifying opportunities in target markets for your organization’s products and services

· Generating leads through cold calling prospective clients or networking at trade shows.

· Developing and nurturing relationships with key customer accounts.

· Keeping up with the latest industry developments, including market positioning of corporate competitors.

·  Assessing client needs and the company’s ability to meet those needs.

· Following up with new leads and referrals generated from the sales team.

· Preparing status reports on goals.

· Using customer relationship management (CRM) software, such as Salesforce, to manage interactions.

• Should have been part of multiple tape-outs
• Experience on multiple frontend tools flow ( spyglass, synthesis, constraint validation, power analysis, LEC,Coverage analysis)
• For DSP / Datapath IP developers
• Should have hands-on DSP hardware implementation ( RTL coding, synthesis) experience with good understanding of digital communication concepts, DSP algorithms, fixed point /floating point arithmetic, DSP data path optimizations
• Background in FFT/LDPC/ Digital filter design is desirable
• Background in baseband hardware design for WLAN/LTE/Bluetooth /Cable Modem/5G technologies is desirable
• Background in RTL implementation of SIMD / Vector processing engines
• For SoC Developers
• Should have owned large SOC / Subsystems integration with in depth domain knowledge of one or multiple areas below
• CPU Subsystem components : Memory controllers, Interconnects IPs , Interrupt controllers etc
• Integration of complex IPs like PCIE, Ethernet ( MAC and PCS), DDR controller
• SOC Power Management

• • facilitate and maintain relationships between  organization and vendors/partners
  • negotiating contracts, creating standards for the vendors, and finding the best available vendors
  • Good stakeholder management and 3-4 years of experience working in a similar set up where they have handled the Contract hiring piece
  • Prior experience in MIS, tracking of profiles, sourcing candidates, scheduling
  • Exp in Vendor management, assessing vendor performance, clearing PO’s, empanelment of vendors and creating SOP’s.
  • Establishing the process (create a flow chart on process and circulate to all businesses)
  • Maintaining vendor database and keeping resumes ready skill wise.
•  

Job Title : Talent Acquisition Sourcers

Roles and responsibilities:

• Sourcing candidates from various job portals.
• Conducting the initial screening rounds.
• Scheduling interviews with candidates and panel members.
• Job Posting for Portals, Social Media and External Sources.
• Preparing the Resource tracker Weekly, Monthly, Quarterly MIS.
• Conducting the Weekend Recruitment Drives.
• Worked on PPT and various ways of presenting data as a story/theme.
• Have managed high volume of data and MIS in past.

Requirement:

• MBA (HR) / Graduate
• Experience 2-6yrs into sourcing candidates from Job portals & have spent 70% doing IT recruitment & 30% non-it
• Location : Bangalore, Delhi, Mumbai, Chennai
• Ability to articulate confidently
• Excellent communication skills (written & verbal)
• Strong analytical skills
• Contract period : 1year

Responsibilities:

• Ability to guide the technical strategy for our clients
• Passion for technical and team leadership and a willingness to mentor and work with testers at all levels of experience
• Ability to spike and choose appropriate automated testing tools for given problem statement

Requirements:

• Experience in Testing (manual and automation) of business software applications
• Exposure to Consulting Practices, Assessment, and Recommendations, Test Plan, Progress measurement, etc
• Expertise with Open Source testing tools and Enterprise tools
• Strong exposure to Java /.Net development environment
• Knowledge of Scripting Languages, like JavaScript, Python, Ruby, etc
• Great Object Oriented coding practices, including strong design patterns knowledge, Refactoring, Clean Code, Domain Driven Design, Encapsulation, etc.
• Extensive hands-on experience in creating test frameworks and strategy
• Exposure to version management tools like SVN or GIT
• Familiarity with automated deployment processes (CI & CD)