Customer Support executive

Job Summary:

The Franchise Manager is responsible for identifying, developing, and managing franchise business partners to achieve company expansion goals. The role involves driving franchise sales, ensuring operational excellence across franchise outlets, and maintaining strong relationships with franchisees to ensure brand consistency, profitability, and compliance with company standards.

Key Responsibilities:

1. Franchise Development

• Identify potential franchise partners and evaluate their suitability based on business objectives and brand values.
• Develop and execute the franchise expansion strategy for assigned regions.
• Conduct market research to identify new business opportunities and viable territories.
• Manage franchise sales cycle from lead generation to agreement signing.

2. Franchise Operations Management

• Provide onboarding, training, and operational support to new franchisees.
• Ensure all franchise outlets adhere to brand standards, operational processes, and quality benchmarks.
• Monitor franchise performance and implement corrective measures to improve sales and profitability.
• Regularly visit franchise outlets for audits, reviews, and relationship management.

3. Financial & Business Performance

• Support franchisees in business planning, budgeting, and P&L management.
• Monitor revenue targets, cost control, and ROI for each franchise unit.
• Prepare periodic performance reports and present to management.

4. Marketing & Brand Compliance

• Collaborate with the marketing team to execute local and national marketing campaigns.
• Ensure all franchise outlets follow approved brand guidelines in operations and customer experience.
• Coordinate launch events and promotional activities for new franchise openings.

5. Relationship & Conflict Management

• Maintain strong, trust-based relationships with all franchise partners.
• Address and resolve franchise-related issues, ensuring alignment with company policies.
• Facilitate continuous communication and knowledge sharing among franchisees.

Key Skills & Competencies:

• Strong business acumen and negotiation skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with ability to interpret financial reports.
• Leadership and team management capabilities.
• Ability to travel frequently and manage multiple stakeholders.

Qualification & Experience:

• Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
• 5–8 years of experience in franchise management, business development, or retail operations.
• Experience in [industry – e.g., Home Décor, FMCG, Retail, F&B, etc.] preferred.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form Link for quicker response-https://forms.gle/vEYAFUaj8Fgs3sLy6

Job Description

Education Qualification: CA, CFA

Position: Senior & Junior position

Experience: Senior (6-8 years) & Junior (2-4 years)

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

1. Record Keeping: Maintain accurate and up-to-date financial records, including transactions, accounts payable/receivable, and payroll.
2. Budget Monitoring: Track spending against the approved budget and flag discrepancies.
3. Reporting Support: Assist the CFO in preparing financial reports and forecasts.
4. Invoice Management: Process payments and manage vendor relations.
5. Data Entry: Ensure timely and accurate entry of financial data into accounting systems.
6. Tax Compliance: Ensure compliance with local and international tax regulations, including filing returns and payments.
7. Tax Planning: Develop tax-efficient strategies to optimize the firm’s financial performance.
8. Reporting: Prepare tax reports and liaise with external auditors and tax authorities.
9. Regulatory Updates: Stay updated on changes in tax laws and assess their impact on the firm’s operations.
10. Risk Mitigation: Identify and mitigate potential tax risks to avoid penalties or disputes with authorities.

Job Title: Senior Software Engineer

Division/ Department: Technology

Reports to: Engineering Manager

Work Location: Noida

Desired Work Experience: 4+ years

Weekly Off: Saturday & Sunday

About Aakash Technology Innovation Lab

Are you passionate about transforming the field of education as we know it?

The way education is imparted has been disrupted massively due to forces such as ed-tech digital revolution, the advancement in artificial intelligence technology and the pandemic. Given the rapid pace of transformation, the vision of the Technology Innovation Lab at Aakash is to make the education of the future a reality. The Technology Innovation Lab aims to leverage state-of-the-art technologies to develop industry-defining bleeding-edge solutions for a student-first world-class hybrid learning experience. This involves -

• Reimagining and conceptualizing how education will be imparted in the future in the omni-channel and immersive learning environment
• Building data platforms such as Power BI dashboards to facilitate students, parents, teachers and the business 
• Creating applications to support the futuristic tech-enabled smart classrooms
• Conceptualizing and developing mobile and web applications for seamless customer experience
• Developing Internet of Things (IoT) driven integrations into applications to build futuristic learning experience
• Leveraging Artificial Intelligence (AI) and Machine Learning (ML) to identity interventions to boost student performance

If this excites you, we might have the perfect opportunity for you in the world’s most valued ed-tech company!

About Aakash - AESL

Aakash Educational Services Limited (AESL), commonly known as Aakash, is one of the most leading educational services institution providing comprehensive test preparatory services for students preparing for medical and engineering entrance examinations, school/board exams and competitive and scholarship exams such as NTSE, KVPY, and Olympiads. 

AESL also partnered with Blackstone, a global investment management firm. 

With more than 32 years of operational experience in the test preparatory coaching industry, the company has a pan India network of 220+ Aakash centres with an annual student base 2,50,000+ students and an employee count of more than 4700.

Purpose of the Role

Develop software solutions that enable the students, parents and teachers to have superior learning and teaching experiences, both inside and outside the classroom.

Key Responsibilities

• Develop state-of-the-art high performance and low latency software applications for mission critical systems
• Contribute in all the phases of the software development lifecycle
• Craft a well-designed, testable, efficient code
• Perform object-oriented analysis and design using common design patterns.
• Effectively and seamlessly manage communication with all stakeholders.
• Manage and provide live support to the developed applications

Qualification/ Experience

Must-Have Preferred

Education B.E / B.Tech Information Technology / Computer Science/ Information Science

• Experience 4+ years of hands-on experience in designing and developing applications using Java EE, Spring, Spring MVC, Spring Boot Frameworks
• Experience with test-driven development
• Experience with relational databases (MySql, Oracle, Postgres) or NoSql Databases (Cassandra, MongoDb, CouchDb) .
• Agile programming (Sprint, Scrum) experience
• Skills Understands version control branching strategies
• Understands different major language paradigms (object oriented /functional /reactive)
• Understanding and some experience in programming with AWS SDK
• Knowledge of Kafka and Redis

Competencies

Behavioral Competencies Level Functional Competencies Level

1 Team Player Written and Verbal Communication

2

What We Offer

As a technology professional in Aakash Technology Innovation Lab we offer you an opportunity to - 

• Become a pioneer of the education of the future by reimagining and building innovative solutions for the ed-tech industry leading hybrid learning experience
• Be a force of technological disruption as a part of a passionate and high growth team on an exciting endeavor to transform the education industry
• Belong to an upbeat, flexible and relaxed work culture with a specific focus on collaboration
• Craft an excellent career at Aakash through a broad realm of career tracks and opportunities
• Excel in your chosen stream and become a renowned technologist in the ed-tech industry with heavy investment from the business into your learning, exposure and growth
• Have a highly competitive compensation and benefits package 

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

Job Brief:

We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.

Job Location:

Pune.

Job Description:

• Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
• Experience interacting with customer.
• Excellent communication.
• Hands-on in creating and managing Jenkins job, Groovy scripting.
• Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
• Experience in Maven.
• Experience in scripting languages like Bash, Powershell, Python.
• Experience in automation tools like Terraform, Ansible, Chef, Puppet.
• Excellent troubleshooting skills.
• Experience in Docker and Kuberneties with creating docker files.
• Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.

Responsibilities for NodeJS Dev

Integration of user-facing elements developed by front-end developers with server side logic.

Writing reusable, testable, and efficient code.

Design and implementation of low-latency, high-availability, and performant applications.

Implementation of security and data protection.

Integration of data storage solutions redis, mongodb.

Skill Requirement:

Strong proficiency with JavaScript or TypeScript.

Strong Knowledge of Node.js and frameworks available for it such as Express, StrongLoop.

Understanding the nature of asynchronous programming and its quirks and workarounds.

Good understanding of server-side templating languages.

Good understanding of server-side CSS preprocessors such as Stylus, Less.

Basic understanding of front-end technologies, such as HTML5, and CSS3.

Understanding accessibility and security compliance.

User authentication and authorization between multiple systems, servers, and environments.

Integration of multiple data sources and databases into one system.

Understanding fundamental design principles behind a scalable application.

Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

Creating database schemas that represent and support business processes.

Implementing automated testing platforms and unit tests.

Proficient understanding of code versioning tools, such as Git.