Customer Support executive

The Opportunity: Start Orchestrating

Software engineering is at a historic inflection point. We are moving beyond AI as a simple code completion tool into a new era of agentic development. AI systems like Google's Gemini CLI are no longer just assistants; they are semi-autonomous partners capable of tackling complex engineering tasks, from fixing bugs to implementing entire features from a high-level prompt.

We are building an elite team to operate at this new frontier. We seek a deeply technical, hands-on pioneer—an "AI Orchestrator"—who lives on the command line and is obsessed with achieving a step-change in development velocity. Your mission is not to manage a team that writes code, but to architect and orchestrate a fleet of AI agents to build the future of our software. This is a role for an ultra-high-energy individual contributor who wants to move beyond incremental improvements and define how high-performance software is built for the next decade.

What You'll Do: Your Mission & Core Mandate

As our lead AI Orchestrator, you will be a hands-on-keyboard pioneer, responsible for building the systems and workflows that fuse human ingenuity with agentic AI power.

• Architect Agentic Workflows: You will design, implement, and govern the end-to-end "human-in-the-loop" development lifecycle. This means architecting how we use Gemini CLI at every stage, from turning architectural diagrams into code to establishing multi-agent TDD (Test-Driven Development) patterns.
• AI-Generated Code Reviewer: Provide hands-on architectural stewardship. You will conduct rigorous code reviews of AI-generated code, ensuring it meets our exacting standards for scalability, performance, and security.
• Mentor a New Class of Engineer: You will be the catalyst for transforming future hires from traditional coders into elite AI Orchestrators. You will establish the best practices, training, and "critical collaboration" culture required to master this new paradigm.

Who You Are: A Profile of a Pioneer

This is not a role for a manager who delegates; it is for a deeply technical leader who architects the future from the command line.

Foundational Engineering Excellence:

• Real world experience and/or BS, MS, or Ph.D. in Computer Science or a related quantitative field.
• 7+ years of professional software engineering experience, with 3+ years in a Staff, Principal, or Tech Lead capacity or similar.
• Expert-level proficiency in at least one of: Python, Go, Rust, or TypeScript.
• Deep, hands-on experience with cloud-native architecture (GCP, AWS, Azure), distributed systems, and MLOps e.g. (CI/CD, Docker, Kubernetes, or Terraform).

Essential Hands-On Mastery:

• You live in the terminal. You have daily, expert-level, hands-on experience using agentic CLI tools (Gemini CLI, Claude Code) to perform complex, multi-day engineering tasks.
• You build the connections. You have architected, built, and deployed custom Model Context Protocol (MCP) servers to integrate AI agents with production-grade internal systems.
• You are a master of prompts and workflows. You have designed and implemented novel, multi-agent workflows and can architect "mega-prompts" or custom slash commands that codify sophisticated business logic for an AI to execute.
• You understand AI governance. You have implemented formal, risk-based strategies for when to allow autonomous agent actions versus when to require manual sign-off, balancing velocity with safety.

Your Pioneer Spirit:

We know you don't have "5+ years of experience" with these tools—they're too new. If you figured it out yesterday that's fine.

The ideal candidate is an obsessive early adopter who has been relentlessly experimenting with these technologies. Your qualifications will be measured not in years, but in the depth of your practical knowledge and a portfolio that demonstrates:

• Massive Impact: Evidence of using agentic AI to achieve significant outcomes (e.g., a 10x reduction in dev time, completion of a previously blocked project).
• Disruptive Mentorship: A track record of leading and upskilling an engineering team in the adoption of a new, game-changing technology.

Why Join Us?

This is a career-defining opportunity to be at the epicenter of a paradigm shift.

• Define the Future: Your work will not just be implemented here; it will be studied elsewhere. You will establish the patterns that shape the industry.
• Autonomy & Impact: Reporting directly to senior leadership, you will be given the resources and trust to build a world-class AI-native development platform.
• Unprecedented Challenge: You will solve novel problems at the intersection of AI, software engineering, and HCI for which no playbook exists.
• A Team of Pioneers: Join a small, elite team of engineers who share your passion and drive to push the boundaries of what's possible.

1. Develop and maintain custom modules, workflows, and scripts within the LOANIQ platform.
2. Build Java-based interfaces and services to integrate LOANIQ with other banking applications (core banking, risk systems, reporting, etc.).
3. Analyze business requirements and translate them into technical specifications and design documents.
4. Enhance existing LOANIQ functionality to meet evolving regulatory and business requirements.
5. Perform code reviews, unit testing, and ensure CI/CD compliance for releases.
6. Collaborate with cross-functional teams including BA, QA, Infrastructure, and Support to deliver projects on time.
7. Support production environments, investigate issues, and provide long-term solutions.
8. Act as a technical SME on LOANIQ-related queries and mentor junior developers when needed.

MERN STACK DEVELOPER

ABOUT US

Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments.

We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.

ORGANIZATION’S GROWTH PLAN

Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.

We are on a mission to enable 35 million unbanked & under-served people, access financial services by the end of 2026.

Position Overview

We are looking for a talented and enthusiastic MERN Stack Developer to join our development team. As a MERN developer, you will be responsible for building and maintaining full-stack web applications using MongoDB, Express.js, React.js, and Node.js.

Core Responsibilities

• Develop, test, and maintain full-stack web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js).
• Design and implement robust, scalable, and secure RESTful APIs and backend services.
• Collaborate with UI/UX designers to build responsive, intuitive, and user-friendly web interfaces.
• Optimize applications for performance, speed, and scalability.
• Write clean, well-documented, and maintainable code following best practices.
• Participate in code reviews, team discussions, and agile ceremonies to ensure high-quality software delivery.
• Bonus skills: Familiarity with TypeScript, Docker, and CI/CD pipelines is a strong plus.
• Experience with cloud platforms such as AWS will be considered an added advantage.

Key Requirements

• 1 – 2.5 years of hands-on experience in full-stack development using the MERN stack.
• Proficiency in React.js, Node.js, Express.js, and experience with both PostgreSQL and MongoDB.
• Strong foundation in JavaScript, along with HTML5 and CSS3.
• ·Experience integrating and working with REST APIs and third-party APIs.
• ·Familiarity with Git and collaborative version control workflows.
• ·Solid problem-solving, debugging, and analytical skills.
• · Experience working in an Agile/Scrum development environment.

What We Offer

•  Opportunity to shape the future of unsecured lending in emerging markets
•  Competitive compensation package
•  Professional development and growth opportunities
• Collaborative, innovation-focused work environment
• Comprehensive health and wellness benefits

Location & Work Model

• Immediate joining possible 
• Work From Office only
• Based in Gurugram, Sector 65

The Client is the world’s largest media investment company. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

Responsibilities of the role:

·      Manage extraction of data sets from multiple marketing/database platforms and perform hygiene and quality control steps, either via Datorama or in partnership with Neo Technology team. Data sources will include: web analytic tools, media analytics, customer databases, social listening tools, search tools, syndicated data, research & survey tools, etc…

· Implement and manage data system architecture

· Audit and manage data taxonomy/classifications from multiple systems and partners

· Manage the extraction, loading, and transformation of multiple data sets

· Cleanse all data and metrics; perform override updates where necessary

· Execute all business rules according to requirements · Identify and implement opportunities for efficiency throughout the process

· Manage and execute thorough QA process and ensure quality and accuracy of all data and reporting deliverables

· Manipulate and analyze “big” data sets synthesized from a variety of sources, including media platforms and marketing automation tools

· Generate and manage all data visualizations and ensure data is presented accurately and is visually pleasing

· Assist analytics team in running numerous insights reports as needed

· Help maintain a performance platform and provide insights and ongoing recommendations around.

Requirements :

· 5+ years’ experience in an analytics position working with large amounts of data

· Hands-on experience working with data visualization tools such as Datorama, Tableau, or PowerBI

· Additional desirable skills include tag management experience, application coding experience, statistics background

· Digital media experience background preferred, including knowledge of Doubleclick and web analytics tools

· Excellent communication skills

· Experience with HTML, CSS, Javascript a plus

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor-intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, and Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation for investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

In the Implementation Consultant Role, you will be responsible for 

• Participating in Business Requirement & Solution Design Workshops, Requirements and Fit-Gap Analysis, Customer Demos, Understanding Business impact of user requirements, Acceptance Criteria and expected results and Document Business Requirements in Jira Tool, Create Functional Specification documents, Test data preparation, Test scenario documentation etc.
• Implements the solution design by configuring the Innovapptive Mobile Application products using Innovapptive RACE Configuration engine.
• Make necessary SAP Backend system Base configurations to map into mobile applications.
• Configure customer business processes on Mobile applications to enable the solution.
• Work with ABAP Team for the Development of BADI Enhancements for customer-specific requirements and Effort Estimation
• Work on any bugs or issues for triaging and resolution.
• Prepare the Training documents and customer demos if any during the realization phase.
• Regularly Update and track the issues in Jira and coordinate with other cross-functional teams for resolution.
• Work with the Testing team for FUT
• Work on issue resolutions and support during FUT, SIT, UAT, Go-live and Hyper care.
• Provide Knowledge sharing to the Production support team after Go-live and handover.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact:

• Keep abreast of new Innovapptive features and functionality to provide recommendations for process improvements internally and with customers.
• Work in close coordination with various cross-functional teams to ensure effective project delivery.
• Learn and develop expertise in Innovapptive Mobile application products features, functionalities, and Implementation methodology.
• Ensure to escalate blockers to Innovapptive executives before they become customer escalations.
• Mentor and guide junior consultants in the implementation team.
• Support the Hiring team in recruiting A-level talent to meet our company growth objectives.
• Be on top of implementation activities, closely work with teams in getting any blockers addressed on high priority, keep Jira status up to date, and timely escalation for any support required to avoid project delays.
• Work with passion and contribute value in all activities performed.
• Follow organizational guidelines and processes.
• Identify opportunities for continual improvement and changes to drive efficiencies including client satisfaction with effective project execution.
• Ensure defect-free implementation by doing the right things right the first time, every time, by following best practices and carrying a truly professional consulting attitude and aptitude.
• Work with Product Managers, Product Engineers and Professional Services to ensure the bug fixes and root cause analyses and resolutions are conducted in a timely and efficient manner and all implementation issues are addressed promptly

What You Bring to the Team:

• 3+ years of total experience
• 2+ years of relevant Implementation experience in SAP MM
• Excellent Communication skills
• Client interaction and documentation skills
• Have been an Individual contributor to SAP Implementation and support projects.
• Comes with experience in SAP Configuration, Org structure, Master data, Transactional data, Issue analysis and resolution, Deep understanding of the Business process and integration aspects across the above SAP modules.
• Conversant with SAP Transactions, Programs, Tables, Function modules, Reports etc.
• Have good experience in writing Functional specifications for custom developments and have worked closely with ABAP developers in BADI Enhancements for custom requirements.
• Have good experience in writing test scenarios for different business processes and creating test data. Performing FUT.
• Triaging defects identified during FUT, SIT, UAT, and HC and fixing the issues.
• Working with cross-functional teams where the resolution needs to come from other teams.
• Sensitive to customer delivery timelines, the importance of proactive action and time reaching out to leadership and other teams for help, if any is required.
• Experience in working with various tools for issue recording and tracking; Change request management, Testing tools, 3rd party systems integration etc.
• Passion to learn new skills to be able to work productively and efficiently.
• Flexibility to stretch on work timing when required to meet project delivery deadlines.
• Willingness to help other team members when required.
• Demonstrated track record as a strategic thinker, creative problem solver and solutions provider.
• Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease.
• Status reporting to the project manager on the deliverables, risks, issues, actions etc.
• Perform duties and make decisions with patience and tact under frequent time pressures.
• SAP Certification in SAP ECC MM, WM or SAP S4 HANA MM or WM would be an Advantage.

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promote a high-performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

• Craft a coherent product vision, strategy, and roadmap
• Vision: Understand the company vision align the product vision and evangelize the same across the cross-functional teams
• Internalize  existing products and then align your team's mission, strategy, and roadmap with this direction
• Execute: This means being constantly biased towards action, being in the details with data, focusing on the most important problems, building strong collaborative relationships with other teams, always thinking of the customer first, and rapidly iterating towards something demonstrably awesome.
• Champion and ship bold product bets that will significantly alter the business trajectory.

• 4+ years of experience with a minimum of 2 years of experience in Product Management delivering highly successful and innovative products.
• Computer science undergraduate degree or equivalent plus hands-on software engineering experience.
• Analytical chops. You live and breathe data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to wield it but also where it can lead you astray