ABB 800xA - Engineer

Requirements:

Bachelor’s Degree in Computer Science, Information Technology or related discipline

ITIL

•

Minimum 8-10 years in IT management, projects, process, change or business analysis role in

service or vendor based organisation or banks/ financial institutions

•

Experience in implementing multiple IT projects in a dynamic and complex environment

•

Experience in implementing Reconciliation systems (optional)

•

Experience working in a collaborative multi-disciplinary and regional environment (optional)

Responsiblities:

1.

Provide support in the assessments and collation of requirements of IT projects, budgeting

and resources.

2.

Perform analysis and report on the findings of the impacted systems and dependencies and

collaborate Group Technology (GT) teams to implement the IT projects.

3.

Assist in the review the IT service requests (ITSR) of all projects/ initiatives by assessing

nature of ITSR and Project Initiation Form (PIF) submitted by BE stakeholders and coordinate and

consolidate the High Level Solutions (HLS) and High Level Estimates (HLE) for prioritisation.

4.

Coordinate review process on project deliverables and obtain the necessary sign off (SoW

with vendor, where applicable, TDD, DLD, AAD & Unit Test cases).

5.

Track, monitor and prepare reports of the status of IT initiatives, projects, incidents and

follow-up action items or issues to support the team’s periodic IT service meetings with BE

stakeholders.

6.

Carry out end-to-end project delivery starting from project scoping and planning, financial

and resource management, risk management, quality control, project execution, deployment and

handover to post-deployment stabilisation and BAU mode.

7.

Plan and propose resource and budget requirements according to project prioritisation,

scope, timeline and dependencies and escalate any constraints for the necessary support.

8.

Work in cross-functional collaboration with other pillars within the unit and GT to manage

the impact, interfaces and inter-dependencies of different projects and deliver projects within agreed

scope, timeline, quality and budget.

9.

Provide support to relevant teams in IT incidents/issues resolutions and Level 2/3 support to

Application Support team for production systems in BAU, when required.

10.

Prepare, oversee and perform various systems tests including system integration test (SIT),

regression test and user acceptance test (UAT) throughout SDLC within project plan timeline with

relevant stakeholders.

11.

Work with vendors for alignment, performance monitoring and coordination of the delivery

of project deliverables and technical related activities.

12.

Track closely the procurement, delivery and setup of new infrastructure and configuration of

existing environment e.g. data center, network, backup.

13.

Prepare accurate and timely project status and operational reports and information as

required by management, business stakeholders, auditors, regulators, etc.

14.

Actively participate in contributing to the improvement of operations, processes and policy

for the unit and GT.

15.

Ensure that all projects are delivered in accordance with the established project and delivery

management methodology, processes and standards and in compliance with applicable regulatory

requirements, auditors, CIMB Group’s Enterprise Architecture and IT governance and standards, and

Disaster Recovery/Business Continuity Planning framework.

16.

Ensure compliance to IT standards, SDLC standards, policies and procedures.

17.

Risk control and management.

Technical/ Functional skills

•

Experience in Financial/transaction reconciliation systems will be an advantage

•

IT Demand Management Practices and Principles•

Project Management Life Cycle and Tools, Different SDLC (Scrum, Agile, Waterfall, etc.) and

Automated Tools

•

End-to-end IT Life Cycle and Project Management (Pipeline, Resource, Demand, Project

Delivery, Financial)

•

Project Management Quality and Risk Assessment Principles and Processes

•

Business Process Management, Methods and Tools

Non-Technical Skills

•

Attention to details

•

Organisation

•

Prioritisation

•

Interpersonal

•

Communication

•

Independent

•

Task driven

Requirements:

• Very good programming knowledge in C/C++
• Experience in Multi-threaded software development
• Understanding of operating systems concepts, system performance, and optimization
• Familiar with working in an Embedded Linux development environment.
• Excellent problem-solving/debugging skills, design, development, troubleshooting, and debugging
• Knowledge of embedded tools like emulators, linkers, makefiles, etc
• Experience in voice applications development, preferably on client/server platforms
• Knowledge of RTOS programming will be added advantage.
• Understanding of different processors. microcontrollers architectures.
• Familiarity with development tools such as GCC, GDB, Eclipse, GNU Make, etc

Job Title:

Telephony Engineer

Job Description:

- Support the operations team with debugging issues related to the telephony platform

- Identify issues with calls using monitoring and analysis tools such as VoIPMOnitor

- Write scripts to automate tasks, monitor the services and functionalities

- Contribute to the improvement of the system by providing ideas

- Help with capacity planning

- Perform the scheduled maintenance activities

- Modify the existing code to accommodate new features

Experience Range:

3- 6 years

Educational Qualifications:

Any graduation,

Job Responsibilities:

  • Knowledge of open source technologies, VoIP, SIP, WebRTC etc.

  • Shell scripting.

  • Experience in Asterisk and Kamailio or OpenSIPS.

  • C/C++ or JS programming with Linux.

  • 5-8 years experience.

  • Good communication skills.

  • Willingness to work in the night, whenever required, for handling support related issues.

Skills Required:

ViOP, OpenSIPS, SIP, Shell Scripting, Asterisk, kamailio, C++, Linux, Development,

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.

• Works towards developing Stable & Efficient Firmwares for Embedded
• Responsible for developing Firmware which are Stable, Efficient and scalable.
• Responsible to create coherent and scalable architecture designs.
• Responsible for understanding and utilizing best BLE / IOT
• Responsible for understanding various RTOS design principles.
• Qualification: B.E. / B.Tech / M.C.A. in Computer Sciences.
• Must Proficient in Embedded C, C++, BLE, Zephyr RTOS, nRF.
• Ready to work from home.
• Should have above 4 years of experience.

• Support for Incident and Request management tasks as assigned.
• Administration and understanding of the following network services to support Incident and Request tasks as assigned:
• Palo Alto Firewalls
• LAN Routing and Switching
• Microsoft Azure Networking – Vnets, Express Route, Vnet Peering, VPN Gateways
• LAN to LAN VPN Tunnels
• Arista Network devices
• Work with Networking Monitoring tools such as one or more of the following: Solar Winds, Splunk, Prime, NetMRI, Nagios
• Work directly with telecom carriers and Network infrastructure maintenance providers as needed, such as Verizon, Tata, Bharti, and Cisco.
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
• Supports routing and switching and work on BGP, OSPF protocols
• Support China retail store infrastructure and data center through on-call rotations

QUALIFICATIONS:

• Graduate or above
• 6-7 years experience in LAN/WAN Routing including 2 or more years of LAN/WAN Administration experience within a multi-platform technical environment.
• In-depth understanding of voice and/or data technologies and subject matter expert in at least one area.
• Cisco Certified or equivalent combination of knowledge and experience.
• Understanding on IPsec, VPNs, GRE, NAT/PAT over varied platforms
• Expert knowledge of all LAN switching technologies eg Spanning Tree, VLAN management, and VTP concepts on Cisco, Nexus, and Arista
• Good understanding of MPLS routing and OSPF routing