Salesforce Developer

Qualification:

• 3+ Years’ software development experience in Core Java, Hibernate and swing
• User Interface technologies: XML, HTML, HTML5/Application Cache /WebSQL, Backbone, Enyo, SmartClient
• Should have worked of opensource ERP OpenBravo – not mandatory, preferred.
• Proficient in SQL Queries using PostgreSQL / MySQL
• Good analytical and communication skills.
• Should be able to manage development team
• Should be able to independently gather and analyze requirements with end users
• Should have developed APIs Preferably developed Mobile application / app
• Knowledge of development of Jasper Reports
• Preferably knowledgeable of business functions like sales/ purchase/ inventory
• Participate in technical design, development, testing, and documentation of plug-ins, modules or vertical requested by partners.

Job Functions:

• Provide technical support for open bravo application.
• Develop, test and deploy features that are given by the functional team.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

• 3+  years of hands-on experience in ERPNext Platform and Frappe Framework, Python, JavaScript and MySQL/MariaDB
• Strong knowledge of configuration and customisation of the ERPNext platform

As a web application developer, your job is to program frontend modules and applications. We are looking for someone with expertise and experience in designing, developing and testing web applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Responsibility

• Building interactive consumer data from multiple systems and RESTfully abstract to the UI using React JS ( javascript and typescript)  through a Node.js backend
• Create Unit and Integration tests to ensure the quality of code
• Address and improve any technical issues
• Ability to translate Wireframes and PSD Designs into functional web apps
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• Strong commitment to quality and delivery
• Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system

Requirements: 

• Experience creating front end applications using HTML, React JS
• Database – MongoDB, SQL
• Fluent knowledge of latest HTML/CSS standards and best practices
• Experience building Responsive websites for web, tablet and mobile device
• Obsession with lean, clean and organized code
• Solid Understanding of HTTP protocol and how server-side code is processed on the client
• Knowledge of the following will be considered as an advantage

Consumer Web Development Experience for High-Traffic, Public Facing web applications

Experience with cloud technologies also a plus

Creating Unit test cases

Typescript

Come Join Qualifyde’s Interviewing world and be part of the next generation of technical interviews.

QUALIFYDE Tech nerds are a network of software professionals, including software development managers, software engineers, and freelancers covering the full technology stack.

Technical Interviews with QUALIFYDE occur 24/7 with candidates located throughout the world

Conduct interviews based on your own availability — whether that be five times a week, 10 times a week, mornings, nights, or weekends.

Utilize the QUALIFYDE Interviewing infrastructure and process to conduct fair, equitable technical interviews in a wide variety of roles.

Who can apply; -

• Software developers/engineers with hands-on coding experience and experience conducting technical interviews
• Strong Communication Skills in English (Oral & Written)
• Stable, Consistent internet connection
• Equipped with a working webcam

Responsibilities:

• Obtaining and updating lists of individuals' contact details.
• Calling active and budding clients to encourage the purchase of items.
• Addressing clients' uncertainties, grievances, and suggestions on time.
• Noting important details of each conversation.
• Communicating verbal acceptances of offers to our sale
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Key Skills Required:-

• Good communication and listening skills.
• A polite and friendly manner (being rude never gets you anywhere)
• A positive attitude.
• Outbound call process.

Job Type: Full-time

• Salary: 12,000.00 - 17,000.00 per month

• Education: Minimum 12^th pass

• Experience: 06 month-3 yrs ( Tele callers/Telesales )
• Languages are known: Hindi/English
• Designation: Telesales Executive
• Mobile phone :- Mandatory 
• contact person -  prashant sharma  
• eight eight six four nine zero nine six one four --  send me your resume on my whattsapp 

•  6+ years of web UI development experience including 4+ years of deep, hands on experience in building robust, highly reusable and responsive web applications using HTML, CSS3, SVG, React, Redux, Thunk ecosystem
• Great problem-solving skills with solid data structures and algorithms knowledge
• Strong ability to translate the design/wireframes into reusable micro components
• Experience of leading, coaching and mentoring junior developers with good delegation and time-management skills
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles and has extensively worked with Redux, Thunk, Axios etc
• Knowledge of modern authorization mechanisms, such as JSON Web Token, Oauth2 etc
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• A knack for perfection, benchmarking and optimization
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc).
• Strong understanding of Agile and Lean software development processes and practices
• Worked with WebSocket, Push notifications etc
• Experience working with local-storage, cookies etc
• Proficient understanding of CORS issues and ways to work with such issues.
• Proficient understanding of social network APIs.
• Experience with data structure libraries (e.g., Immutable.js)
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail.
• Strong verbal and written communication skills in English.
• BE/BTech in Computer Science or a related field or equivalent practical experience