Sales Trainer

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Job Description: Salesforce Intern

Company: SmartBridge Educational Services Pvt. Ltd.

Job Type: Internship

Location: Hyderabad / Noida.

Duration: 3–6 Months

Role Overview

We are seeking enthusiastic and motivated Salesforce Interns who are passionate about building a career in the Salesforce ecosystem. This internship program is designed to provide structured learning, hands-on development experience, and real-time project exposure under expert mentorship, preparing candidates for entry-level Salesforce Developer roles.

Key Responsibilities

1. Participate in structured training sessions on Salesforce fundamentals, including Apex, Lightning Web Components (LWC), and SOQL.

2. Complete assigned learning modules, exercises, and Trailhead tasks to build core platform knowledge.

3. Assist in developing and customizing Salesforce applications using Apex, Triggers, LWC, and automation tools.

4. Support real-time project implementations and contribute to business use cases under guidance.

5. Work on mini-projects and capstone projects, translating basic business requirements into technical solutions.

6. Debug, test, and troubleshoot application issues to ensure functional and optimized solutions.

7. Collaborate with trainers, mentors, and peers; actively participate in code reviews and knowledge-sharing sessions.

8. Complete regular assessments and coding challenges, demonstrating continuous progress through deliverables.

9. Possess a basic understanding of programming (Java/OOP), web technologies (HTML, CSS, JavaScript), and databases (SQL).

10. Demonstrate strong learning ability, communication skills, problem-solving mindset, and the ability to work effectively in a team environment.

What You Will Gain

• Hands-on experience with Salesforce development tools and technologies

• Exposure to real-world project scenarios and use cases

• Mentorship from experienced industry professionals

• Preparation for Salesforce Developer roles and certifications

About Us : Signal Expert Global LLP is a Multi-National Company & involved in the business of providing Technical Analysis and research services in the Forex & Comex Global Market Since 2016. Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.

We are a leading Forex & Comex technical signal provider. With our full-fledged research operations, Signal Expert Global has proven itself as a company that produces and delivers highly accurate signals and recommendations.

Job Profile - Product & Process Trainer / Full Time / Permanent / Work From Office

Package - 3.00 Lacs to 4.8 Lacs per annum (In Hand)

Roles and Responsibilities :

• Prepare Training Module to conduct Product & Process Training, Soft SkillsTraining, Communication Skills Training, Sales Training, SOP Training ,Induction Etc.
• Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language,culture, etc.
• Provide consistent coaching and feedback to enhance employee performance.
• Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
• Coach advisors on improvement in products & processes, Create learning solutions and customize training delivery.
• Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process.
• Conduct Session on Compliance & Customer Satisfaction.
• You shall execute & perform all such duties that may be assigned to you from time to time and we reserve the rights to change these at our discretion.

Desired Candidate Profile :

• Excellent command on both English and Hindi Language(verbal and written)
• Graduate or Post Graduate, certifications are a plus
• Confident,Driven, Enthusiastic, and Innovative.
• Experience of training sales professionals preferably in financial industry
• Knowledge of Global Market. (Forex & Comex)

Required - Dealer In-house Trainer

Location: Ahmedabad

Industry- Automotive industry

Must have experience as an Automobile Trainer candidate will have a background in a car dealership

Objectives of the job

To ensure Skill Enhancement of sales and after-sales staff :

a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs

b) Delivery of training courses and programs as per OEM’s standards.

c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims

and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements

d) Implementing an in-house training system at the dealership

Key Responsibilities:

• Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
• Develop training materials, modules, and resources tailored to the needs of dealership personnel.
• Collaborate with management to assess training needs and implement strategies to enhance performance.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.

Job Designation/Field of Work:

1 Operational

 To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill

 To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required

 To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales

 To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales

 Evaluation and Assessment of Trainings conducted

In-house Training:

 Conduct Foundation Training on Brand through E-Training for all new sales staff

 Conduct Internal Orientation training for Sales and After sales staff

 Conduct Basic Auto Technology Module and Test as per OEM guidelines

 Ensure implementation of On Job Training through Training Log Books

 Conduct Product and Sales Process Training with role plays at dealerships

 Train the team on product launch updates and competition comparison

 On the job training and shadowing for Sales staff to improve conversion and productivity

 To design, conduct & monitor timely evaluations after the training has been imparted

Liaison with OEM

 Coordination with OEM Team on Training Needs

 To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team

.

Training MIS

 Timely reporting of monthly MIS of Dealer sales staff

 Manpower Required-Onboard-Trained status

 Month-wise Training Report

 To maintain records of each training program done and the evaluations completed in a separate file

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Key Details:

We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.

• Role : Full-Time Trainer
• Type : In-Person Training
• Base Location : Chennai (with a willingness to travel to other locations when needed)

Job Role & Responsibilities:

● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our

training processes and implement the same in training session

● Handle daily sessions offline at the client location

● Ensure the sessions have a good mix of training classes and hands-on coding sessions

● Determine overall effectiveness of training and make improvements

● Use your own cutting-edge coding content including code-along projects, labs and notes

Skills:

● Must have experience in training on Frontend Technologies

● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint

● Minimum 5+ years of Training experience is a must

● Hands-on development experience is an added advantage

● Excellent communication skills with ability to connect effectively with a diversified student base

● Knowledge of various training and teaching pedagogies

● Prior experience delivering sessions for both freshers and experienced preferred

Training coordinator - prevention of violence against women and children (Female)

Research, Partnership and Scaling – Project Nityam

About SNEHA

A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.

SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.

ABOUT THE PROGRAM

SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.

The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.

THE PROFILE

This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.

JOB LOCATION

Wadala and Kurla

DUTIES & RESPONSIBILITIES:

Work package 1: Preparation of modules

-         Design and create content for the modules as per the different approached followed location wise.

-         Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.

-         Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community

-         Translate the content into Hindi / Marathi for the community teams

-         Prepare other content or BCC material as required

Work package 2: Capacity building of team

-         Conduct mock sessions for the teams on the content developed

-         Identify capacity building needs of the program team and organizing training as per the needs.

-          Conduct periodic field visits along with the team to gauge training needs as arising from observations and feed it in the training modules.

-         Prepare training calendar for the program with a training matrix that determines training priorities

-         Prepare training reports for each training conducted

 Work package 3: Community volunteers / members and Stakeholders

-         Capacity building of program community volunteers by following training process including training need assessment with assistance with teams.

-         Capacity building of program stakeholders by following training process including permission from stakeholders and related correspondence to succeed the capacity building initiatives.

-         Prepare training reports for each training conducted

MANAGEMENT & REPORTING

§ Effective coordination with team members.

§ Ability to collaborate with a variety of stakeholders in the field.

§ Work according to the ethical standards of the project and the organisation.

§ Networking and coordination with community members and other stakeholders like health, legal and police system

§ Training Coordinator reports and keeps both the APDs updated of their work

QUALIFICATIONS & EXPERIENCE

§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.

• At least 5 years work experience in the area of training and capacity building
• Willingness of working in a community setting is preferred.
• Experience of working in sector of gender, gender-based violence will be an advantage
• Effective training skills and excellent communication skills, including documentation.
• Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
• Oral and written command of English, Hindi and Marathi

.

Skills & Competencies

1.      Strong skills of people management, ability to convince and convey the messages of the program.

2.      Skills in working on women centric issues

3.      Strong interpersonal skills with an ability to be humble is required

4.      Understanding the woman from her culture of marginalized urban settlements will be important

5.      Working with the Coordinators and Counselors as a team

• Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
• Taking On-line sessions
• Providing instructions to Graphics team to ensure timely delivery of scripts.
• Expert in providing online solutions
• Guide students for preparation of NCERT modules
• Overall responsibility of the script for quality adherence.