Training & Development Manager- Textile/ Manufacturing

Job Description

Training Lead

We are looking for a highly experienced Change Management & Training Lead with over 20 years of experience to establish and scale a dedicated sub-practice for Training & Change Management within the organization.

This role requires strong expertise in organizational change management (OCM), learning strategy, and end-user enablement, with the ability to drive business adoption (BOS) across large-scale transformation programs. The ideal candidate will lead the design and execution of end-user training frameworks, communication strategies, and change adoption initiatives, ensuring seamless transition and sustained value realization.

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Key Responsibilities

1. Practice Development & Strategy

•             Define and establish a Training & Change Management sub-practice, including vision, offerings, and roadmap

•             Develop service frameworks, methodologies, and reusable assets for:

o             Organizational Change Management (OCM)

o             End User Training (EUT)

o             Business Adoption Services (BOS)

•             Build a scalable operating model, including governance, tools, and best practices

•             Identify opportunities to integrate change management into enterprise transformation programs

•             Drive continuous improvement and maturity of the practice

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2. Change Management Leadership

•             Lead end-to-end change management strategy and execution across large transformation initiatives

•             Conduct change impact assessments, stakeholder analysis, and readiness assessments

•             Develop and execute change strategies, communication plans, and adoption roadmaps

•             Ensure alignment between business objectives and change initiatives

•             Monitor and track adoption metrics, business outcomes, and change effectiveness

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3. Training Strategy & Execution

•             Define enterprise-wide training strategy and learning frameworks

•             Design and implement end-user training programs (role-based, system-based, and process-based)

•             Develop training materials, e-learning modules, and digital adoption tools

•             Ensure effective training delivery models (instructor-led, virtual, on-demand)

•             Drive training effectiveness measurement through feedback, assessments, and adoption KPIs

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4. Business Adoption & Transformation Enablement

•             Drive Business Ownership & Adoption (BOS) for new systems, processes, and platforms

•             Ensure smooth transition of users from legacy to new systems

•             Establish adoption frameworks ensuring high user engagement and productivity

•             Collaborate with program teams to ensure change and training are embedded into delivery lifecycle

•             Enable sustained adoption and continuous user support mechanisms

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5. Stakeholder & Client Engagement

•             Act as a trusted advisor to senior stakeholders, business leaders, and clients

•             Lead change workshops, training sessions, and leadership alignment meetings

•             Collaborate with program managers, architects, and business teams to align change initiatives

•             Manage complex stakeholder landscapes and ensure effective communication

•             Support RFPs, proposals, and solutioning for change management and training services

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6. Governance & Quality Assurance

•             Establish and enforce change management governance frameworks

•             Define and track KPIs for change success, training effectiveness, and business adoption

•             Ensure quality and consistency of training content and change deliverables

•             Conduct periodic reviews, audits, and health checks for ongoing initiatives

•             Mitigate risks related to user adoption, resistance, and organizational readiness

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7. Technology & Tools Enablement

•             Leverage tools for learning management systems (LMS), digital adoption platforms (DAP), and content management

•             Integrate automation, analytics, and AI-enabled learning tools into training delivery

•             Utilize data-driven insights to improve change strategies and training outcomes

•             Stay updated with emerging trends in learning technologies and change management practices

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Preferred Experience

•             Proven experience in building and scaling a Change Management & Training practice

•             Strong track record in large-scale digital transformation programs

•             Experience in domains like Travel, Transportation, Hospitality, or Enterprise IT (preferred)

•             Exposure to ERP, CRM, or large enterprise platform implementations

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Key Competencies

•             Strategic thinking and execution capability

•             Strong leadership and team-building skills

•             Expertise in driving user adoption and behaviour change

•             Excellent communication and stakeholder management

•             Ability to operate in complex, multi-program environments

•             High ownership and influence without authority

Key Responsibilities

• Manage HR projects, including project plans, timelines, milestones, dependencies and deliverables.
• Develop and maintain HR dashboards, calendars and status reports, highlighting risks, delays and key decisions.
• Coordinate project meetings, agendas, action items and follow-ups to ensure timely execution.
• Partner with HR teams, business leaders and external vendors to drive projects forward.
• Prepare clear, executive-ready updates on HR priorities, progress, risks and achievements.
• Lead the planning and coordination of the employee survey, including communications, launch readiness, participation tracking and post-survey action planning.
• Support the planning and rollout of Exol University, including vendor coordination, learning administration, scheduling, communications and change management.
• Coordinate new hire orientation and contribute to creating a consistent and engaging onboarding experience.
• Support recurring People processes such as performance, compensation, benefits, engagement, learning and talent initiatives.
• Identify opportunities to improve HR processes, employee experience and operational efficiency.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 6–10 years of experience in HR operations, project/program management, L&D, change management or a related field.
• Strong project management, organizational and stakeholder management skills.
• Ability to manage multiple projects, deadlines, vendors and priorities simultaneously.
• Excellent written and verbal communication skills, with experience preparing presentations and leadership updates.
• Experience in Learning & Development, LMS administration, training coordination or learning program management is strongly preferred.
• Experience with employee surveys, engagement initiatives or organizational change is an advantage.
• Strong proficiency in Microsoft Excel, PowerPoint and project-management/productivity tools.
• Self-driven, detail-oriented and comfortable working in a fast-paced, evolving environment.