Trainer - BPO International Sales and Communication

Required - Dealer In-house Trainer

Location: Ahmedabad

Industry- Automotive industry

Must have experience as an Automobile Trainer candidate will have a background in a car dealership

Objectives of the job

To ensure Skill Enhancement of sales and after-sales staff :

a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs

b) Delivery of training courses and programs as per OEM’s standards.

c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims

and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements

d) Implementing an in-house training system at the dealership

Key Responsibilities:

• Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
• Develop training materials, modules, and resources tailored to the needs of dealership personnel.
• Collaborate with management to assess training needs and implement strategies to enhance performance.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.

Job Designation/Field of Work:

1 Operational

 To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill

 To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required

 To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales

 To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales

 Evaluation and Assessment of Trainings conducted

In-house Training:

 Conduct Foundation Training on Brand through E-Training for all new sales staff

 Conduct Internal Orientation training for Sales and After sales staff

 Conduct Basic Auto Technology Module and Test as per OEM guidelines

 Ensure implementation of On Job Training through Training Log Books

 Conduct Product and Sales Process Training with role plays at dealerships

 Train the team on product launch updates and competition comparison

 On the job training and shadowing for Sales staff to improve conversion and productivity

 To design, conduct & monitor timely evaluations after the training has been imparted

Liaison with OEM

 Coordination with OEM Team on Training Needs

 To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team

.

Training MIS

 Timely reporting of monthly MIS of Dealer sales staff

 Manpower Required-Onboard-Trained status

 Month-wise Training Report

 To maintain records of each training program done and the evaluations completed in a separate file

About Marmeto :

We are Shopify Experts based out of Bangalore. We have grown exponentially in the last four years from a small dream in a college dormitory to a strong team of 100+ members dedicated to bringing revolution in Ecommerce. We have enabled more than 1500 brands to go online and helped them accelerate their business manyfolds. We plan to keep growing and scaling new heights.

Website: https://marmeto.com/

Here is the JD for Technical Trainer - Frontend

Location: Bangalore, Karnataka.

Position Type: Full-time

As a Technical Trainer - Frontend, you will be responsible for delivering high-quality training sessions on front-end development languages, including HTML, CSS, and JavaScript. This role is ideal for individuals with a minimum of 2 years of experience in training & development. You will play a crucial role in shaping the next generation of web developers by providing hands-on guidance and support to our learners.

Key Responsibilities:

• Conduct engaging and interactive training sessions on HTML, CSS, and JavaScript.
• Create and update training materials, including presentations, exercises, and assessments, to align with industry best practices and emerging trends.
• Evaluate and monitor students’ performance and provide them constructive feedback.
• Conducting and overseeing Batch and Classroom Training Sessions.
• Address and resolve students' queries and doubts related to the course content.

Qualifications:

• Minimum of one year of professional experience in training front-end development languages (HTML, CSS, JavaScript) and one year of development experience with in-depth knowledge of front-end libraries or frameworks such as Bootstrap, Tailwind, jQuery, and React JS.
• Proficient understanding of IDEs and versioning tools.
• Experience with browser-based debugging.
• Excellent communication and presentation skills with the ability to convey complex technical concepts in a clear and understandable manner.
• Enthusiastic about education and helping individuals develop practical skills for the tech industry.

• Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

• Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.

• Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials

• Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction

• Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard

• Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication

• Identify and assess the training needs of the business organization.

• Create a curriculum to facilitate strategic training based on the organization's goals

• Develop annual training programs and development needs assessment.

• Effectively manage the training budget.

• Obtain and /or develop effective training materials utilizing a variety of media.

• Train and coach managers, supervisors and others involved in employee development efforts

• .Evaluate organizational performance to ensure that training is meeting business needs and improving performance

• .Becoming a business partner to department heads, provide solutions and help identify challenges.

The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary : Php50,000 - Php65,000

Work Experience Requirements

1. High interests in BPO set-up of Sales and Operations, especially in people development.

2. Ability to build relationships with employees to improve employee well being while upholding company values.

3. Ability to present and communicate effectively.

4. High analytical thinking, planning, organizing, and creativity.

5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.

6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

7. Microsoft Office & Presentation Skills

8. Independent

9. Structured thinking, able to evaluate problems

10.Positive and energetic outlook

11. Willing to be placed in Cambodia

About the Company –

OTO is re-imagining how 20M two-wheelers are bought & financed every year in India. We aim to simplify

the complete experience of buying and owning a two-wheeler by building products that are customer-centric and scalable. We are backed by some of the best Fintech Experts and Institutional Funds in the

country

Designation - Assistant Manager - Sales Trainer

Skills and Qualifications

Bachelor’s Degree.

3 to 5 years of experience.

Experience developing training materials.

Attention to detail.

Excellent written and oral communication skills

Fluency in Hindi is a must.

Job Responsibilities and Duties:

Complete training for all new hires and continual training for the entire sales staff.

Discipline and provide coaching to salespeople as necessary.

Engage in one-on-one reviews with salespeople to maximize performance.

Strategize new training methods to be implemented.

Partner with sales and marketing departments to set and progress toward goals.

Collect and interpret data to determine the effectiveness of training techniques.

Write and publish training materials.

Greetings from BTree Systems!!

Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.

We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.

Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.

What we expect from you:

▪ Technical trainers should have more than 5 years of experience in the respective field.

▪ Ability to make students do individual toy projects on the respective skill.

Training coordinator - prevention of violence against women and children (Female)

Research, Partnership and Scaling – Project Nityam

About SNEHA

A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.

SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.

ABOUT THE PROGRAM

SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.

The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.

THE PROFILE

This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.

JOB LOCATION

Wadala and Kurla

DUTIES & RESPONSIBILITIES:

Work package 1: Preparation of modules

-         Design and create content for the modules as per the different approached followed location wise.

-         Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.

-         Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community

-         Translate the content into Hindi / Marathi for the community teams

-         Prepare other content or BCC material as required

Work package 2: Capacity building of team

-         Conduct mock sessions for the teams on the content developed

-         Identify capacity building needs of the program team and organizing training as per the needs.

-          Conduct periodic field visits along with the team to gauge training needs as arising from observations and feed it in the training modules.

-         Prepare training calendar for the program with a training matrix that determines training priorities

-         Prepare training reports for each training conducted

 Work package 3: Community volunteers / members and Stakeholders

-         Capacity building of program community volunteers by following training process including training need assessment with assistance with teams.

-         Capacity building of program stakeholders by following training process including permission from stakeholders and related correspondence to succeed the capacity building initiatives.

-         Prepare training reports for each training conducted

MANAGEMENT & REPORTING

§ Effective coordination with team members.

§ Ability to collaborate with a variety of stakeholders in the field.

§ Work according to the ethical standards of the project and the organisation.

§ Networking and coordination with community members and other stakeholders like health, legal and police system

§ Training Coordinator reports and keeps both the APDs updated of their work

QUALIFICATIONS & EXPERIENCE

§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.

• At least 5 years work experience in the area of training and capacity building
• Willingness of working in a community setting is preferred.
• Experience of working in sector of gender, gender-based violence will be an advantage
• Effective training skills and excellent communication skills, including documentation.
• Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
• Oral and written command of English, Hindi and Marathi

.

Skills & Competencies

1.      Strong skills of people management, ability to convince and convey the messages of the program.

2.      Skills in working on women centric issues

3.      Strong interpersonal skills with an ability to be humble is required

4.      Understanding the woman from her culture of marginalized urban settlements will be important

5.      Working with the Coordinators and Counselors as a team

• Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
• Taking On-line sessions
• Providing instructions to Graphics team to ensure timely delivery of scripts.
• Expert in providing online solutions
• Guide students for preparation of NCERT modules
• Overall responsibility of the script for quality adherence.

What you need to have: