Trainer - BPO International Sales and Communication

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Name of the College: KGiSL Institute of Technology

College Profile: The main objective of KGiSL Institute of Technology is to provide industry embedded education and to mold the students for leadership in industry, government, and educational institutions; to advance the knowledge base of the engineering professions; and to influence the future directions of engineering education and practice. The ability to connect to the future challenges and deliver industry-ready human resources is a credibility that KGISL Educational Institutions have progressively excelled at. Industry -readiness of its students is what will eventually elevate an institution to star status and its competitiveness in the job market. Choice of such an institution will depend on its proximity to industry, the relevance of its learning programme to real-time industry and the active connect that a student will have with industry professionals.

Job Title: Assistant Professor

Departments:

·      S&H (Mathematics) - Assistant Professor

Qualification: 

·      B.sc, M.sc & Ph.D.

Immediate Joiner preferred

Candidate Profile:

·      Candidate should complete their PhD in the relevant discipline

·      Candidate should have Good Communication Skills

·      Commitment towards work

Job Description: Training & Development Manager

Location: Sonipat

Industry: Manufacturing / Textiles /Paper Printing & Packaging

Experience Required: 08-10 years

Maximum Salary: As per industry standards

Job Summary:

The Training and Development Manager is responsible for assessing organizational needs, designing, implementing, and managing training programs that enhance the skills, performance, productivity, and quality of work for all employees. This role plays a key part in employee development, succession planning, and overall workforce capability building.

Key Responsibilities:

·      Develop and implement a comprehensive training & development strategy aligned with business goals.

·      Responsible of classroom and on the Job Training of new workers.

·       Responsible to refresher training of workers & staff.

·      Identify training and development needs through job analysis, performance appraisals, and regular consultation with department heads.

·      Design and deliver effective training programs for various skill levels (e.g., onboarding, technical skills, leadership development).

·      Collaborate with subject matter experts and operations team to ensure training aligns with production needs and develop training content.

·      Develop and implement employee training programs to enhance skills and increase productivity.

·      Evaluate program effectiveness and gather feedback HOD.

·      Review, design and implement employee Induction & Orientation program in the MF group.

·      Setting up Worker Up-skilling & Development Centers

·         Where criteria of new worker hiring will be made

·         Initial training period will be defined with detailed training program

·         Viva test and core skill test to be conducted

·         Job Assignment/ Fitment sheet to be published based on the skill set before handing over the worker at production floor

·         Regular assessment of new workers at Fortnightly/ monthly and quarterly basis to ensure their engagement and contribution levels

·         Improving retention of the workers through various programs

·         For existing work force, skill matrix to be made and training needs identification on the basis of that

·         Up-skilling the workers by improving their score in their skill matrix chart

·         Setting up appraisal system for workers

Education:

Bachelor degree in Human Resources/ B.Tech (Textile)/or a related field.

Skills Required:

·      Excellent interpersonal, communication, and presentation abilities

·      Analytical mindset with ability to assess training needs and measure effectiveness

·      Experience in designing instructional content and managing end-to-end training programs.

·      Proficiency with Learning Management Systems (LMS) and e-learning tools.

·      Knowledge of software and tools like CANVA, articulate, Vyond

Mail updated resume with current salary:

Email; etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Job Title: Sales Coach

Location: Bangalore (Hybrid/On-site)

Experience: 8+ Years

Employment Type: Full-Time

Department: Learning & Development / Sales Enablement

Company: Edstellar

About Edstellar:

Edstellar is a global Learning & Development (L&D) platform offering end-to-end enterprise training solutions. We partner with organizations to enhance employee capabilities across functional, technical, and leadership domains. As we scale our operations, we are looking for a seasoned Sales Coach to elevate our sales team's performance through strategic coaching, skill enhancement, and continuous enablement.

Role Overview:

We are seeking a dynamic and experienced Sales Coach who will be responsible for developing the sales capabilities of our team. You will work closely with sales leadership, L&D teams, and individual contributors to identify performance gaps, deliver personalized coaching, and drive results through improved selling behavior and strategies.

Key Responsibilities:

• Design, implement, and manage sales coaching programs to improve team performance and productivity.
• Conduct regular one-on-one and group coaching sessions focused on prospecting, objection handling, deal closing, and consultative selling.
• Evaluate sales calls, presentations, and client interactions to identify areas of improvement.
• Collaborate with the L&D team to align coaching strategies with training content and business objectives.
• Work with sales managers to identify underperforming areas and recommend development plans.
• Track coaching effectiveness through measurable KPIs and progress metrics.
• Foster a high-performance, goal-driven sales culture through motivation and behavioral reinforcement.
• Assist in onboarding new sales hires by embedding sales excellence practices early in the lifecycle.
• Stay current on market trends, customer needs, and sales methodologies to continuously evolve the coaching approach.

Key Skills and Requirements:

• 8+ years of experience in sales or sales coaching, preferably in B2B, EdTech, SaaS, or services-based industries.
• Proven track record of driving sales team performance and improving win rates through coaching.
• Strong understanding of sales processes, CRM systems (e.g., Salesforce, HubSpot), and performance metrics.
• Exceptional communication, listening, and interpersonal skills.
• Certified or trained in coaching frameworks (GROW, CLEAR, etc.) is a plus.
• Experience using data and analytics to influence coaching strategies.
• Ability to motivate, inspire, and influence sales professionals across experience levels.
• Bachelor’s degree required; MBA or relevant certifications in L&D or sales enablement preferred.

Why Join Edstellar?

• Be part of a fast-growing global L&D platform
• Work in a collaborative and innovation-driven environment
• Influence and shape the capabilities of high-performing sales teams
• Competitive compensation, learning benefits, and career growth opportunities

Company Description

Nadcab Labs is a dynamic and innovative team of blockchain enthusiasts based in Prayagraj. Our primary focus is on developing cutting-edge applications for the decentralized world, including smart contracts, decentralized applications (Dapp's), and various DeFi (Decentralized Finance) products. We are dedicated to building robust and secure blockchain solutions.

Role & Responsibilities

• Be expert in the English language (grammar, vocabulary, and training methodology) and Business Communication.
• Have an error-free verbal fluency in speaking and writing English.
• Conduct daily training sessions with employees
• Include soft-skills and behavioral training (according to in-house observation of employees).
• Identify individual areas of improvement and help employees with them via periodical 1-on-1 meetings.
• Coordinate with management to better customize training modules and sessions.
• ·Create engaging training material.
• ·Promote a global communication culture with language and soft skills.

Qualifications

• 2Years of experience with English language and soft-skills training.
• Knowledge of the global standards of English and Business Communication.
• Research skills required to carry out diagnostic check-ups for communication hurdles within the firm.
• Periodical tests ready for the various stages of training.

Required - Dealer In-house Trainer

Location: Ahmedabad

Industry- Automotive industry

Must have experience as an Automobile Trainer candidate will have a background in a car dealership

Objectives of the job

To ensure Skill Enhancement of sales and after-sales staff :

a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs

b) Delivery of training courses and programs as per OEM’s standards.

c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims

and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements

d) Implementing an in-house training system at the dealership

Key Responsibilities:

• Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
• Develop training materials, modules, and resources tailored to the needs of dealership personnel.
• Collaborate with management to assess training needs and implement strategies to enhance performance.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.

Job Designation/Field of Work:

1 Operational

 To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill

 To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required

 To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales

 To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales

 Evaluation and Assessment of Trainings conducted

In-house Training:

 Conduct Foundation Training on Brand through E-Training for all new sales staff

 Conduct Internal Orientation training for Sales and After sales staff

 Conduct Basic Auto Technology Module and Test as per OEM guidelines

 Ensure implementation of On Job Training through Training Log Books

 Conduct Product and Sales Process Training with role plays at dealerships

 Train the team on product launch updates and competition comparison

 On the job training and shadowing for Sales staff to improve conversion and productivity

 To design, conduct & monitor timely evaluations after the training has been imparted

Liaison with OEM

 Coordination with OEM Team on Training Needs

 To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team

.

Training MIS

 Timely reporting of monthly MIS of Dealer sales staff

 Manpower Required-Onboard-Trained status

 Month-wise Training Report

 To maintain records of each training program done and the evaluations completed in a separate file

About SLAY

SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.

Culture at SLAY

Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.

We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.

The following principles guide us in our day to day working at SLAY:

1. Customer first
2. Transparency
3. Simplicity in thought and action
4. Long term thinking
5. Passion
6. Data over opinion, company and team over self
7. Integrity and respect
8. Communication for impact

Core Values

Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.

1. Courage:
1. To think big, act without fear and voice your opinion.
2. To question the status quo- go beyond rules and hierarchies.
3. To act in the best interest of the customer and company, even if it calls for going outside your comfort zone.
2. Ownership:
1. Seek to understand the context and objective, then drive for results
2. Collaborate independently across teams
3. Communicate proactively. Eliminate the need for follow ups
4. Act with authority
3. Action
1. Prioritize action over discussions
2. Run small pilots for each idea
3. Make mistakes, learn, don't repeat.
4. Curiosity
1. To understand our customers and markets deeply beyond the stated
2. To push the boundaries and innovate
3. To never settle for less

Beyond the salary (and great coffee!)

• Freedom to test out any idea in your function or outside of it.
• Gender-neutral policies
• Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
• 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
• Exclusive talks & insights from the experts for the growth & development of our team
• Full tuition fees sponsorship for Baristas
• Family support programs for Baristas

Opportunity

As a team member in SLAY’s growth team, you will work on projects to grow the brand’s reach, resonance and resultant goodness.

Your Boss

You will work directly with the Co-founder . This position is being hired for the Centre of Excellence team at SLAY.

Your Team

You will collaborate with business teams to develop in house training & learning strategies, creative teams to develop impactful creatives, operations teams for execution & external partners to set up and manage specific learning and development initiatives..

Key Result Areas

• Drive technology first learning interventions for all members of the organization.
• Design and deploy the end to end training framework from training needs identification to continuous assessments and certifications. 
• Develop content using instructional design methodologies. Suggest and deploy new age and industry first tools and systems.
• Own the competency dictionary of the organization and drive brand values and culture through culture philosophy through all training and development activities.
• Manage and guide the training team which will include instructional designers, content developers, training coordinators etc.
• Keep abreast of training trends, developments and best practices of the Industry.

Your role requires knowledge and demonstrable experience of:

• 6+ years of experience in developing and executing successful training initiatives.
• Familiar with traditional and modern training processes
• Meticulous attention to detail
• Ability to plan, multi-task and manage time effectively
• Entrepreneurial with the ability to think of industry first and rule breaking initiatives
• Organizational skills

Next Steps:

If you wish to explore this opportunity further,

1.  Send us a copy of your latest resume
2. A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
3. We will schedule one to one interactions with your potential boss, team members and peers.

About Relevel by Unacademy:

Relevel is India's first platform to democratize access to dream jobs for all eligible aspirants irrespective of their college, degree, or network. By taking the Relevel Test, they engage in comprehensive skill assessments, which evaluate industry relevant skills and their job-readiness. Our evaluation is purely objective-based in conjunction with current best practices in the industry.

If you believe in our mission of offering job seekers a fair shot at realizing their dreams, we're the right place for you! If you are looking for an intense and exciting work environment with tremendous potential to grow and have an insatiable hunger to learn and succeed, then we have a match.

Sales Trainer
Location: Bangalore | Work from Office

How does this team contribute to Relevel?

Relevel’s learning Operations Team works towards ensuring a seamless Learning Experience to the learners and educators alike.

Relevel aims to democratize the way recruitment happens for job seekers who are in the early stages of their career. We contribute to building trust for the testing process and the scores for candidates as well as potential recruiters who want to hire through Relevel.

External Skills And Expertise:

Relevel is looking for passionate sales trainers for the Inside Sales Team. This is a pivotal role and will have very high-level visibility. Those who are ready to take complete ownership in their work and want to take up challenges in a startup environment are more than welcome to apply for the selection process.

The role of a Training Manager is a fairly senior individual contributor role and will require you to work closely with sales leaders, the Quality team, and Business Development Executives and own the training delivery for one or more categories. You will be required to work at the ground level to conduct TNI, prepare content and deliver virtual and in-person front-line training programs, conduct PKT, improvise novel training methods, publish training calendars, and review decks. The reporting will be to the Training Head.

Experience:

Overall 7-8 years of experience (min.)

Min. 2.5 to 3 years of experience conducting training for the Inside Sales Team.

Skills Required:

Must be a go-getter with an inclination towards the larger business objectives.

Must be able to thrive in a startup environment and deliver world-class training in a fairly new training setup.

Should be a great team player and must be able to partner with people across levels and functions.