Trainer - BPO International Sales and Communication

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Name of the College: KGiSL Institute of Technology

College Profile: The main objective of KGiSL Institute of Technology is to

provide industry embedded education and to mold the students for leadership in

industry, government, and educational institutions; to advance the knowledge

base of the engineering professions; and to influence the future directions of

engineering education and practice. The ability to connect to the future

challenges and deliver industry-ready human resources is a credibility that

KGISL Educational Institutions have progressively excelled at. Industry -

readiness of its students is what will eventually elevate an institution to star

status and its competitiveness in the job market. Choice of such an institution

will depend on its proximity to industry, the relevance of its learning

programme to real-time industry and the active connect that a student will have

with industry professionals.

Job Title: Associate Professor

Departments:

● CSE

Qualification:

● ME/M.Tech & Ph.D

Experience:

● Experience - 10-15 Years

Candidate Profile:

● Candidate should complete their PG & Ph.D in the relevant discipline

● Candidate should have Good Communication Skills

● Commitment towards work

Job Types: Full-time, Permanent

Benefits:

Health insurance

Life insurance

Provident Fund

Ability to commute/relocate:

Coimbatore, Tamil Nadu (641035): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Can you join immediately

Experience:

Assistant professor or associate professor: 10 years (Preferred)

Location:

Coimbatore, Tamil Nadu (641035) (Preferred)

Work Location: In person

Mode: Offline

Type: Freelancing

Payment: 300 - 400 per hour

Duration: 20 hours

Classes may start tentatively in the 2nd week of February

We are seeking a communication trainer role, which encompasses strong LSRW skills, effective visual communication, and other relevant skills.

Company

SkillLiftt Edtecch LLP is a pioneering education technology startup dedicated to transforming technical education through its unique Future Technologies & Modern Practices (FTMP) 4.0 program. Based in Karnataka, the company bridges the gap between traditional academic syllabi and modern industry requirements by providing intensive, mentorship-driven training in high-demand fields. SkillLiftt’s mission is to empower the next generation of "AI-native" engineers through a curriculum focused on production-ready projects, professional internships, and guidance from industry experts.

Role Overview

We are seeking an inspiring Soft Skills trainer who doesn't just "deliver lectures" but facilitates transformation. You will coach students to articulate their "Proof of Work"—translating complex technical projects into compelling narratives for global recruiters.

Key Responsibilities

• Integrated Mentoring: Lead interactive sessions using role-plays and simulations to bridge the gap between technical data and business impact.

• Personal Branding: LinkedIn optimization and resume writing for the 2026 job market.

• Data-Driven Assessment: Use 5-point rubrics to track student competency growth and provide objective, actionable feedback.

• Placement Readiness: Conduct intensive "Interview Mastery" workshops and "Work Culture" sessions before each of the 8 professional internships students undergo.

• Stakeholder Collaboration: Partner with industry mentors to ensure soft skills are woven into the fabric of semester-long engineering projects.

Required Skills & Qualifications

• Experience: 3–10 years in soft skills training, corporate coaching, or talent development (experience with engineering/STEM students is a major plus).

• Technical Literacy: Proficiency with modern training tools (Mentimeter, Google Workspace)

• Education: Bachelor’s or Master’s in HR, Psychology, Communications, or related fields

• Certifications: ICF, Toastmasters, CPT, or ATD certifications are strongly preferred. Though equivalent practical experience will also be considered

What We Offer

• Career Path: Clear growth from Mentor to Training Director or Chief Trainer.

• Impact: Directly influence the career outcomes of 1,000+ students across all branches.

• Compensation: Competitive salary + performance-linked bonuses.

Location: On-site Ballari, Karnataka.

Soft Skills Trainer — Key Responsibilities

• Assess training needs and identify areas for development.
• Design and develop interactive training materials (presentations, handouts, self-assessments).
• Deliver engaging workshops and training sessions (in-person or virtual).
• Provide one-on-one coaching and constructive feedback.
• Track trainee progress and evaluate program effectiveness.
• Collaborate with stakeholders to align training with organizational goals.
• Stay current with industry trends and adapt training accordingly.

Required Qualifications & Competencies

• Bachelor’s degree in fields like Human Resources, Education, Psychology, or a related discipline.
• Proven experience in training delivery or facilitation.
• Strong communication, public speaking, and presentation skills.
• Excellent interpersonal skills—empathy, active listening, and motivational coaching.
• Organizational strength: adept at planning, time management, and performance tracking.
• Familiarity with instructional design or training methodologies is a plus.
• Tech-savviness, including comfort with presentation tools and learning platforms.

Greetings from BTree Systems!!

Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.

We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.

Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.

What we expect from you:

▪ Technical trainers should have more than 5 years of experience in the respective field.

▪ Ability to make students do individual toy projects on the respective skill.

Designation: Product Trainer

Experience: 2+ years as Trainer with any Product Based Company

Location: Baner, Pune (Currently working in Hybrid)

Candidates who can join in 30 days will be preferred.

Job Description

• Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.

• Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.

• Effectively break down information into smaller, organized pieces for users, and learners to understand on their own in asynchronous learning.

• Design, maintain and distribute application training communication pieces to end-users.

• Remove or archive outdated content from a central repository.

• Deliver Train-the-Trainer (TTT) sessions.

• Recommend proven learning strategies to address business challenges.

• Responsible for developing and creating learning material in Articulate, DAP, and video software tools.

• With direction, convert ILT to online Articulate and video courses.

• Create new online courses using Articulate and other software.

• Develop outlines, write video scripts, and create graphics for application training.

• Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.

• Highly organized self-starter, with the ability to multi-task and work under tight deadlines with flexibility.

• Excellent written and verbal communication along with strong attention to detail and follow-through skills.

• Assist the eLearning Manager with special projects, as needed.

Requirements:

• 3 years of experience working in instructional design, learning and development, or an eLearning role and good experience in designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.

• Working knowledge of Learning Management Systems and eLearning tools such as Articulate Rise and Vyond.

• Working knowledge of digital adoption platforms and graphic design and related tools.

About SLAY

SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.

Culture at SLAY

Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.

We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.

The following principles guide us in our day to day working at SLAY:

1. Customer first
2. Transparency
3. Simplicity in thought and action
4. Long term thinking
5. Passion
6. Data over opinion, company and team over self
7. Integrity and respect
8. Communication for impact

Core Values

Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.

1. Courage:
1. To think big, act without fear and voice your opinion.
2. To question the status quo- go beyond rules and hierarchies.
3. To act in the best interest of the customer and company, even if it calls for going outside your comfort zone.
2. Ownership:
1. Seek to understand the context and objective, then drive for results
2. Collaborate independently across teams
3. Communicate proactively. Eliminate the need for follow ups
4. Act with authority
3. Action
1. Prioritize action over discussions
2. Run small pilots for each idea
3. Make mistakes, learn, don't repeat.
4. Curiosity
1. To understand our customers and markets deeply beyond the stated
2. To push the boundaries and innovate
3. To never settle for less

Beyond the salary (and great coffee!)

• Freedom to test out any idea in your function or outside of it.
• Gender-neutral policies
• Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
• 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
• Exclusive talks & insights from the experts for the growth & development of our team
• Full tuition fees sponsorship for Baristas
• Family support programs for Baristas

Opportunity

As a team member in SLAY’s growth team, you will work on projects to grow the brand’s reach, resonance and resultant goodness.

Your Boss

You will work directly with the Co-founder . This position is being hired for the Centre of Excellence team at SLAY.

Your Team

You will collaborate with business teams to develop in house training & learning strategies, creative teams to develop impactful creatives, operations teams for execution & external partners to set up and manage specific learning and development initiatives..

Key Result Areas

• Drive technology first learning interventions for all members of the organization.
• Design and deploy the end to end training framework from training needs identification to continuous assessments and certifications. 
• Develop content using instructional design methodologies. Suggest and deploy new age and industry first tools and systems.
• Own the competency dictionary of the organization and drive brand values and culture through culture philosophy through all training and development activities.
• Manage and guide the training team which will include instructional designers, content developers, training coordinators etc.
• Keep abreast of training trends, developments and best practices of the Industry.

Your role requires knowledge and demonstrable experience of:

• 6+ years of experience in developing and executing successful training initiatives.
• Familiar with traditional and modern training processes
• Meticulous attention to detail
• Ability to plan, multi-task and manage time effectively
• Entrepreneurial with the ability to think of industry first and rule breaking initiatives
• Organizational skills

Next Steps:

If you wish to explore this opportunity further,

1.  Send us a copy of your latest resume
2. A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
3. We will schedule one to one interactions with your potential boss, team members and peers.

• S/he will be responsible for the training and development of students, equipping them with the right skills sets and knowledge, and helping them stay motivated and secure jobs.
• S/he will be actively involved in strategizing and brainstorming about creative learning approaches and modules for e-learning courses.
• S/he will also play a crucial role in setting up processes for effective student management and their learning journey management.
• S/he will assist the team with researching, curating and designing - learning content and market intelligence/trend reports
• S/he will be actively involved in helping the team to deliver learning strategies and sessions depending on student requirements/needs.