Training and Development Analyst

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Company Description

Nadcab Labs is a dynamic and innovative team of blockchain enthusiasts based in Prayagraj. Our primary focus is on developing cutting-edge applications for the decentralized world, including smart contracts, decentralized applications (Dapp's), and various DeFi (Decentralized Finance) products. We are dedicated to building robust and secure blockchain solutions.

Role & Responsibilities

• Be expert in the English language (grammar, vocabulary, and training methodology) and Business Communication.
• Have an error-free verbal fluency in speaking and writing English.
• Conduct daily training sessions with employees
• Include soft-skills and behavioral training (according to in-house observation of employees).
• Identify individual areas of improvement and help employees with them via periodical 1-on-1 meetings.
• Coordinate with management to better customize training modules and sessions.
• ·Create engaging training material.
• ·Promote a global communication culture with language and soft skills.

Qualifications

• 2Years of experience with English language and soft-skills training.
• Knowledge of the global standards of English and Business Communication.
• Research skills required to carry out diagnostic check-ups for communication hurdles within the firm.
• Periodical tests ready for the various stages of training.

• Assessing the needs of the customers and employees and developing and conducting training sessions to familiarize and execute the training requirement for the Company, which will help in sustainably grow Straumann business
• Determines training needs and requirements for the Company by meeting with managers, talking with employees and reviews existing training materials available to determine appropriateness and relevance
• Modifies or creates course materials and training manuals to meet specific training needs. Presents in-person and online training sessions
• Schedules training sessions and manages course enrolment and monitors training program and manuals to ensure that they are effective and up-to-date and makes updates as and when necessary
• Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
• Manages costs for all programs
• Monitor and report on industry best practices

Required - Dealer In-house Trainer

Location: Ahmedabad

Industry- Automotive industry

Must have experience as an Automobile Trainer candidate will have a background in a car dealership

Objectives of the job

To ensure Skill Enhancement of sales and after-sales staff :

a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs

b) Delivery of training courses and programs as per OEM’s standards.

c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims

and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements

d) Implementing an in-house training system at the dealership

Key Responsibilities:

• Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
• Develop training materials, modules, and resources tailored to the needs of dealership personnel.
• Collaborate with management to assess training needs and implement strategies to enhance performance.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.

Job Designation/Field of Work:

1 Operational

 To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill

 To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required

 To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales

 To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales

 Evaluation and Assessment of Trainings conducted

In-house Training:

 Conduct Foundation Training on Brand through E-Training for all new sales staff

 Conduct Internal Orientation training for Sales and After sales staff

 Conduct Basic Auto Technology Module and Test as per OEM guidelines

 Ensure implementation of On Job Training through Training Log Books

 Conduct Product and Sales Process Training with role plays at dealerships

 Train the team on product launch updates and competition comparison

 On the job training and shadowing for Sales staff to improve conversion and productivity

 To design, conduct & monitor timely evaluations after the training has been imparted

Liaison with OEM

 Coordination with OEM Team on Training Needs

 To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team

.

Training MIS

 Timely reporting of monthly MIS of Dealer sales staff

 Manpower Required-Onboard-Trained status

 Month-wise Training Report

 To maintain records of each training program done and the evaluations completed in a separate file

• Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
• Taking On-line sessions
• Providing instructions to Graphics team to ensure timely delivery of scripts.
• Expert in providing online solutions
• Guide students for preparation of NCERT modules
• Overall responsibility of the script for quality adherence.

About Relevel by Unacademy:

Relevel is India's first platform to democratize access to dream jobs for all eligible aspirants irrespective of their college, degree, or network. By taking the Relevel Test, they engage in comprehensive skill assessments, which evaluate industry relevant skills and their job-readiness. Our evaluation is purely objective-based in conjunction with current best practices in the industry.

If you believe in our mission of offering job seekers a fair shot at realizing their dreams, we're the right place for you! If you are looking for an intense and exciting work environment with tremendous potential to grow and have an insatiable hunger to learn and succeed, then we have a match.

Sales Trainer
Location: Bangalore | Work from Office

How does this team contribute to Relevel?

Relevel’s learning Operations Team works towards ensuring a seamless Learning Experience to the learners and educators alike.

Relevel aims to democratize the way recruitment happens for job seekers who are in the early stages of their career. We contribute to building trust for the testing process and the scores for candidates as well as potential recruiters who want to hire through Relevel.

External Skills And Expertise:

Relevel is looking for passionate sales trainers for the Inside Sales Team. This is a pivotal role and will have very high-level visibility. Those who are ready to take complete ownership in their work and want to take up challenges in a startup environment are more than welcome to apply for the selection process.

The role of a Training Manager is a fairly senior individual contributor role and will require you to work closely with sales leaders, the Quality team, and Business Development Executives and own the training delivery for one or more categories. You will be required to work at the ground level to conduct TNI, prepare content and deliver virtual and in-person front-line training programs, conduct PKT, improvise novel training methods, publish training calendars, and review decks. The reporting will be to the Training Head.

Experience:

Overall 7-8 years of experience (min.)

Min. 2.5 to 3 years of experience conducting training for the Inside Sales Team.

Skills Required:

Must be a go-getter with an inclination towards the larger business objectives.

Must be able to thrive in a startup environment and deliver world-class training in a fairly new training setup.

Should be a great team player and must be able to partner with people across levels and functions.

What you need to have:

• S/he will be responsible for the training and development of students, equipping them with the right skills sets and knowledge, and helping them stay motivated and secure jobs.
• S/he will be actively involved in strategizing and brainstorming about creative learning approaches and modules for e-learning courses.
• S/he will also play a crucial role in setting up processes for effective student management and their learning journey management.
• S/he will assist the team with researching, curating and designing - learning content and market intelligence/trend reports
• S/he will be actively involved in helping the team to deliver learning strategies and sessions depending on student requirements/needs.