The purpose of Job is to execute & deliver programs as per the Training framework for the organization.
Technical Skills
⮚ Sound knowledge of Industry L & D Practices , Moderate knowledge of BFSI Sector & Products, Animation & Simulation expertise.
Training Delivery & Program Execution
⮚Stand & deliver training programs like Induction, Soft Skills, Behavioural, Sales Training, Functional, Regulatory, etc. through Virtual or Classroom modes
⮚ End to end Execution of programs delivered by Internal/ External stakeholders on Functional &Regulatory aspects
Operations & Communications Management
⮚ Execute and Support Training Partners with the training initiatives and ensure smooth deployment
⮚ Innovating mediums of communication to increase mindshare of the stakeholders within the organization
⮚ Creating Learning Journeys and Frameworks for internal departments with assistance from Department Heads and Learning Partners
MIS & Analytics
⮚ Having a strong hold on Reporting of Data related to Training, for e.g. Reports, Content, Assessment, Feedback Scores, etc.
⮚ Periodic Reporting of Training reports to stakeholders (Internal & External)
Content Creation
⮚ Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.
⮚ Conduct Pre-& Post Analysis as required to match Executive expectations and design Content in retrospect to expectations.
Qualification :
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Work experience- Minimum 0-4 years, 0-2 years in L & D or HR
-
Preferred from BFSI or MFI
-
Aged below 28 years
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Certification in Learning & Development will be an added advantage
Shubham Vishwakarma
Full Stack Developer - Averlon
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Designation: Process Trainer
Department: Training & Development – Domestic BPO
Location: Gurugram (Onsite)
Relevant Experience Required
- Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
- Total experience: 4+ years in Training & Development roles preferred
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- Deliver end-to-end new hire training aligned with client processes and organizational standards
- Conduct refresher training for existing team members to ensure continuous performance improvement
- Develop and manage training modules, PPTs, and learning materials prior to training sessions
- Handle mock calls, live call barging, and post-training handover assessments to the Process Head
- Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
- Create engaging and instructional content using a variety of training formats and techniques
- Provide training on objection handling, rebuttal strategies, and customer interaction excellence
- Act as a single point of contact for managing process updates and disseminating information across teams
- Maintain and update training manuals, SOPs, process documents, and course content regularly
- Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
- Drive result-oriented improvement programs for existing staff to enhance efficiency and quality
Qualifications & Skills
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- Proven experience in training and development within Domestic BPO environments
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About Us : Signal Expert Global LLP is a Multi-National Company & involved in the business of providing Technical Analysis and research services in the Forex & Comex Global Market Since 2016. Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.
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Job Profile - Product & Process Trainer / Full Time / Permanent / Work From Office
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- Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language,culture, etc.
- Provide consistent coaching and feedback to enhance employee performance.
- Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
- Coach advisors on improvement in products & processes, Create learning solutions and customize training delivery.
- Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process.
- Conduct Session on Compliance & Customer Satisfaction.
- You shall execute & perform all such duties that may be assigned to you from time to time and we reserve the rights to change these at our discretion.
Desired Candidate Profile :
- Excellent command on both English and Hindi Language(verbal and written)
- Graduate or Post Graduate, certifications are a plus
- Confident,Driven, Enthusiastic, and Innovative.
- Experience of training sales professionals preferably in financial industry
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Data ScienceJob Title: Freelance AI & Data Science Trainer | 5+ Years Experience | Tamil Nadu
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We are looking for an experienced Freelance AI & Data Science Trainer to deliver project-based, industry-relevant training sessions. The trainer should have deep expertise in Machine Learning, Deep Learning, and Python for Data Science, with the ability to guide learners through real-world use cases.
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Location: Ahmedabad
Industry- Automotive industry
Must have experience as an Automobile Trainer candidate will have a background in a car dealership
Objectives of the job
To ensure Skill Enhancement of sales and after-sales staff :
a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs
b) Delivery of training courses and programs as per OEM’s standards.
c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims
and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements
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- Develop training materials, modules, and resources tailored to the needs of dealership personnel.
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Job Designation/Field of Work:
1 Operational
To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill
To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required
To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales
To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales
Evaluation and Assessment of Trainings conducted
In-house Training:
Conduct Foundation Training on Brand through E-Training for all new sales staff
Conduct Internal Orientation training for Sales and After sales staff
Conduct Basic Auto Technology Module and Test as per OEM guidelines
Ensure implementation of On Job Training through Training Log Books
Conduct Product and Sales Process Training with role plays at dealerships
Train the team on product launch updates and competition comparison
On the job training and shadowing for Sales staff to improve conversion and productivity
To design, conduct & monitor timely evaluations after the training has been imparted
Liaison with OEM
Coordination with OEM Team on Training Needs
To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team
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Training MIS
Timely reporting of monthly MIS of Dealer sales staff
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Training coordinator - prevention of violence against women and children (Female)
Research, Partnership and Scaling – Project Nityam
About SNEHA
A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.
SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.
ABOUT THE PROGRAM
SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.
The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.
THE PROFILE
This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.
JOB LOCATION
Wadala and Kurla
DUTIES & RESPONSIBILITIES:
Work package 1: Preparation of modules
- Design and create content for the modules as per the different approached followed location wise.
- Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.
- Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community
- Translate the content into Hindi / Marathi for the community teams
- Prepare other content or BCC material as required
Work package 2: Capacity building of team
- Conduct mock sessions for the teams on the content developed
- Identify capacity building needs of the program team and organizing training as per the needs.
- Conduct periodic field visits along with the team to gauge training needs as arising from observations and feed it in the training modules.
- Prepare training calendar for the program with a training matrix that determines training priorities
- Prepare training reports for each training conducted
Work package 3: Community volunteers / members and Stakeholders
- Capacity building of program community volunteers by following training process including training need assessment with assistance with teams.
- Capacity building of program stakeholders by following training process including permission from stakeholders and related correspondence to succeed the capacity building initiatives.
- Prepare training reports for each training conducted
MANAGEMENT & REPORTING
§ Effective coordination with team members.
§ Ability to collaborate with a variety of stakeholders in the field.
§ Work according to the ethical standards of the project and the organisation.
§ Networking and coordination with community members and other stakeholders like health, legal and police system
§ Training Coordinator reports and keeps both the APDs updated of their work
QUALIFICATIONS & EXPERIENCE
§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.
- At least 5 years work experience in the area of training and capacity building
- Willingness of working in a community setting is preferred.
- Experience of working in sector of gender, gender-based violence will be an advantage
- Effective training skills and excellent communication skills, including documentation.
- Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
- Oral and written command of English, Hindi and Marathi
.
Skills & Competencies
1. Strong skills of people management, ability to convince and convey the messages of the program.
2. Skills in working on women centric issues
3. Strong interpersonal skills with an ability to be humble is required
4. Understanding the woman from her culture of marginalized urban settlements will be important
5. Working with the Coordinators and Counselors as a team
● Create training curricula and estimate the timeline required to create them.
● Develop material required for training for example outline, handouts,
etc.
● Conduct training sessions for new and current sales personnel.
● Develop new approaches and techniques for making improvements
in training programs.
● Collect feedback from trainees and identify the issues they had
during the process.
● Generate results and measure the performance of trainees after the
session.
● Coordinate with the Sales Manager.
● Maintain and update records of training material.
● Stay up-to-date with the latest market trends and demands of a
corporate sales environment.
● Maintaining required data (onboarding to deployment)
● Collaborate with management to identify company training needs.
● Define and explain KPI and KRA.
● Develop monitoring systems to ensure that all employees are
performing job responsibilities
according to training.
● Train for internal CRM and sales tools.
● Monitor and evaluate the training program’s effectiveness, success and
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EXPERIENCE/CHARACTERISTIC
● Experience: 1 or 2 years as a Sales Trainer in the BPO sector
● Candidate should have experience in training new employees and
supporting experienced employees to improve their performance
● Excellent organizational skills
● Solid communication and presentation abilities
- Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
- Taking On-line sessions
- Providing instructions to Graphics team to ensure timely delivery of scripts.
- Expert in providing online solutions
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- Handling training data.- should have knowledge of MS excel, MS power point
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- Managing team leader for buddy training
- Organizing training schedule
- Maintaining an overall management style that follows company best practices
- Taking disciplinary action when necessary
- Motivating employees and ensuring SOPs are adhered to by employees
- Completing tasks assigned by the manager accurately and efficiently
Desired Candidate Profile
What you need to have:
- Bachelor’s degree in any discipline
- 2+ years of experience in a similar role preferred
- Previous experience with e-commerce, logistics is preferable
- Excellent written and verbal communication, good presentation skills and ability to express thoughts logically.
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- Assessing teacher-student interactions
- Providing timely and accurate feedback to teachers
- Maintaining a TNA
- Developing learning modules on the basis on the TNA
- Conceptualising and conducting VASS training and initiatives for teachers
- Working closely with supervisors to ensure that training needs are being met
- Participating in brainstorming sessions to establish key processes and structures
- Aligning with the Quality and Operations Teams to identify areas of improvement and implement action plans
What you need to have:
- Minimum 1.5 years experience as a VASS assessor with demonstrated experience in training and monitoring customer-client interaction
- A firm grasp of training delivery channels and methods
- Data-driven with the ability to efficiently record and analyse data
- Attention to detail with a focus on service-driven interactions
- Exceptional written and verbal communication skills
- Self-motivated and able to work in a dynamic, result-driven, and high-growth organization
- Ability to meet strict deadlines and communicate timelines
- Takes a sense of ownership
- Capable of embracing unexpected change in direction or priority
- A team player, with the ability to give and receive constructive feedback
- Experience in EdTech is preferable but not mandatory
- Familiarity with Computer Science/Coding is desirable
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon