Softskills & Communication Trainer

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

 About Hummingbird

 Hummingbird is a WordPress and Adobe Commerce (Magento) services company that builds and maintains world-class e-commerce solutions for businesses worldwide. We specialise in crafting scalable, secure, and high-performing websites using cutting-edge technologies.

 Role Overview

  We are seeking an experienced Technical Learning & Development Manager to design,   implement, and manage training programs for both fresher recruits and existing technical employees. The role demands a strong blend of technical expertise, instructional design ability, and leadership skills to foster a culture of continuous learning and upskilling.

Key Responsibilities

1. Technical Training Strategy & Execution

• Develop and implement end-to-end technical training programs for developers, designers, and QA engineers.
• Align training initiatives with business goals and project requirements.
• Manage onboarding and upskilling programs for new hires and existing teams.

2. Content Development & Curation

• Create and maintain technical course materials, documentation, and learning modules.
• Regularly review and update existing content to ensure accuracy and industry relevance.
• Develop interactive learning resources such as tutorials, coding exercises, and videos.

3. Mentorship & Guidance

• Provide technical mentorship to trainees and team members.
• Facilitate code reviews, technical discussions, and hands-on workshops.
• Track and support individual learning progress and performance.

4. Evaluation & Reporting

• Design and manage assessments to evaluate learning effectiveness.
• Analyse training outcomes and prepare performance reports for leadership.
• Recommend improvements and advanced learning paths based on evaluation results.

5. Collaboration & Leadership

• Work closely with project managers, technical leads, and HR to identify training needs.
• Supervise L&D specialists and interns for smooth execution of training initiatives.
• Stay updated with new technologies and propose training on emerging tools and frameworks.

Required Skills & Experience

• Bachelor’s degree in Computer Science, IT, or related discipline (Master’s preferred).
• 3+ years of experience in technical training, software development, or IT program management.
• Strong understanding of programming languages, web technologies, and development frameworks (e.g., PHP, ReactJS, WordPress, Magento,  etc.).
• Experience designing and delivering technical learning programs.
• Excellent communication, facilitation, and people management skills.
• Familiarity with Learning Management Systems (LMS) or e-learning tools is a plus.

COMPANY DESCRIPTION

KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.

Role Description

This is a full-time on-site role for an Assistant Professor in the mathematics department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.

Qualifications

Strong knowledge in Mathematics subjects

Experience in teaching at the undergraduate and graduate levels

Research skills and the ability to guide student projects

Excellent written and verbal communication skills

Proficiency in curriculum development and academic assessment

Master's degree in Mathematics, Ph.D in mathematics / statistics or a related field

Experience in the use of digital tools and teaching technologies is an advantage

Commitment to continuous improvement and professional development

Job Title: Sales Coach

Location: Bangalore (Hybrid/On-site)

Experience: 8+ Years

Employment Type: Full-Time

Department: Learning & Development / Sales Enablement

Company: Edstellar

About Edstellar:

Edstellar is a global Learning & Development (L&D) platform offering end-to-end enterprise training solutions. We partner with organizations to enhance employee capabilities across functional, technical, and leadership domains. As we scale our operations, we are looking for a seasoned Sales Coach to elevate our sales team's performance through strategic coaching, skill enhancement, and continuous enablement.

Role Overview:

We are seeking a dynamic and experienced Sales Coach who will be responsible for developing the sales capabilities of our team. You will work closely with sales leadership, L&D teams, and individual contributors to identify performance gaps, deliver personalized coaching, and drive results through improved selling behavior and strategies.

Key Responsibilities:

• Design, implement, and manage sales coaching programs to improve team performance and productivity.
• Conduct regular one-on-one and group coaching sessions focused on prospecting, objection handling, deal closing, and consultative selling.
• Evaluate sales calls, presentations, and client interactions to identify areas of improvement.
• Collaborate with the L&D team to align coaching strategies with training content and business objectives.
• Work with sales managers to identify underperforming areas and recommend development plans.
• Track coaching effectiveness through measurable KPIs and progress metrics.
• Foster a high-performance, goal-driven sales culture through motivation and behavioral reinforcement.
• Assist in onboarding new sales hires by embedding sales excellence practices early in the lifecycle.
• Stay current on market trends, customer needs, and sales methodologies to continuously evolve the coaching approach.

Key Skills and Requirements:

• 8+ years of experience in sales or sales coaching, preferably in B2B, EdTech, SaaS, or services-based industries.
• Proven track record of driving sales team performance and improving win rates through coaching.
• Strong understanding of sales processes, CRM systems (e.g., Salesforce, HubSpot), and performance metrics.
• Exceptional communication, listening, and interpersonal skills.
• Certified or trained in coaching frameworks (GROW, CLEAR, etc.) is a plus.
• Experience using data and analytics to influence coaching strategies.
• Ability to motivate, inspire, and influence sales professionals across experience levels.
• Bachelor’s degree required; MBA or relevant certifications in L&D or sales enablement preferred.

Why Join Edstellar?

• Be part of a fast-growing global L&D platform
• Work in a collaborative and innovation-driven environment
• Influence and shape the capabilities of high-performing sales teams
• Competitive compensation, learning benefits, and career growth opportunities

• Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

• Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.

• Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials

• Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction

• Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard

• Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication

• Identify and assess the training needs of the business organization.

• Create a curriculum to facilitate strategic training based on the organization's goals

• Develop annual training programs and development needs assessment.

• Effectively manage the training budget.

• Obtain and /or develop effective training materials utilizing a variety of media.

• Train and coach managers, supervisors and others involved in employee development efforts

• .Evaluate organizational performance to ensure that training is meeting business needs and improving performance

• .Becoming a business partner to department heads, provide solutions and help identify challenges.

The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary : Php50,000 - Php65,000

Work Experience Requirements

1. High interests in BPO set-up of Sales and Operations, especially in people development.

2. Ability to build relationships with employees to improve employee well being while upholding company values.

3. Ability to present and communicate effectively.

4. High analytical thinking, planning, organizing, and creativity.

5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.

6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

7. Microsoft Office & Presentation Skills

8. Independent

9. Structured thinking, able to evaluate problems

10.Positive and energetic outlook

11. Willing to be placed in Cambodia

Key Details:

We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.

• Role : Full-Time Trainer
• Type : In-Person Training
• Base Location : Chennai (with a willingness to travel to other locations when needed)

Job Role & Responsibilities:

● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our

training processes and implement the same in training session

● Handle daily sessions offline at the client location

● Ensure the sessions have a good mix of training classes and hands-on coding sessions

● Determine overall effectiveness of training and make improvements

● Use your own cutting-edge coding content including code-along projects, labs and notes

Skills:

● Must have experience in training on Frontend Technologies

● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint

● Minimum 5+ years of Training experience is a must

● Hands-on development experience is an added advantage

● Excellent communication skills with ability to connect effectively with a diversified student base

● Knowledge of various training and teaching pedagogies

● Prior experience delivering sessions for both freshers and experienced preferred