Sales Manager

Job Title: Sales & Customer Support Executive (Voice Process)

Company Brand Name: BikeFixup

Location: Faridabad

Work Mode: Work from Office

Working Days: 6 Days a Week (Rotational Off)*

Key Responsibilities:

Sales Responsibilities:

Achieve monthly sales targets for memberships.

Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.

Provide detailed product knowledge and promote BikeFixup’s services effectively.

Maintain and update lead databases, ensuring timely follow-ups.

Prepare daily/weekly sales reports and analyze customer feedback.

Collaborate with the operations team for seamless service delivery.

Customer Service & Support Responsibilities:

Handle customer inquiries and resolve issues promptly with a professional attitude.

Ensure customer satisfaction by providing clear, accurate, and empathetic communication.

Assist customers in booking services and guide them through the process.

Address complaints or concerns and escalate unresolved issues to the appropriate team.

Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.

Qualifications & Skills:

Education: Minimum graduates preferred.

Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.

Skills:

Strong communication skills in Hindi & English.

Persuasive abilities and a target-driven mindset.

Empathy and problem-solving skills for customer support.

Basic computer knowledge for lead tracking and reporting.

Benefits:

Fixed salary + performance-based incentives.

Training and growth opportunities in a premium two-wheeler service brand.

Opportunity to build a rewarding career in a fast-growing industry.

HR Operations Executive

Location - Andheri, Mumbai

Work from office

10 am to 7 pm (Mon to Sat)

Please note only looking for an immediate joiner.

Requirements:

• Bachelor's degree in human resources.
• Minimum 3- 5 years of relevant experience in human resources.
• Additional training/certification in Payroll Management - may be advantageous.
• Full understanding of HR functions and best practices.
• Well-versed with HRMS
• Onboarding and Exit formalities
• Well-versed with the entire Payroll Cycle
• HR documentation
• Employee grievances
• Prepare and maintain employee master (MIS) (Good with excel)
• Good with drafting letters and policies

3 to 7 years of Overall testing experience.

 Test Automation Experience with the tool Selenium or Katalon.

 Should have experience in Test Automation Framework like TestNG and Cucumber

Framework.

 Able to manage test activities in medium to large projects.

 Demonstrates appropriate interpersonal skills required to establish effective working

relationships with clients and/or business partners.

 Should be familiar with the Software Testing tools, techniques and market trends.

 Should review user and functional requirements and provide feedback; they will

Informally test early versions of functionality and develop increasingly complete test

scripts and traceability.

 Participate in test execution and monitor the progress of execution.

 Proactively engage with all team members including developers, business users and

business analysts.

 Writes, reviews and executes formal test scripts including setup and data

requirements, procedures and expected results

 Able to provide direct input to project estimates and documentation (Project Plan

document, URS, FRS, Design docs)

 Reviews project requirements, plans and prototypes and providing input.

 Agile/ Scrum experience.

 Katalon Tool knowledge is preferable.

 Clinical domain knowledge is preferable.

Roles and Responsibilities:

·      Support the design and implementation of performance management systems, including goal-setting, performance evaluations, and employee development plans.

·      Need to conduct talent mapping aligned with the MHFA action plan.

·      Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).

·      Analyse performance data and generate reports to identify trends, opportunities, and areas for improvement.

·      Provide guidance and support to the team on skill development, competencies and to assess skill gap

·      Develop and work with new staff on Key Result Areas (KRAs) and Key Performance Indicator (KPIs) aligned with organizational goals

·      To Develop and update job descriptions and job specifications.

·      To keep job descriptions up-to-date, accurate and compliant with relevant details for all positions.

·      Conduct and Coordinate the interview process, collaborating with hiring managers to understand their specific needs.

·      To Monitor progress of tasks and key HR metrics.

·      Develop individual career maps for each staff member, working closely with them to coach and support their development.

·      Provide regular updates to management on the team's progress with their tasks and tie management performance accordingly.

·      Work on building HR systems and in charge of the automation of HR activities, processes and information.

·      Thorough understanding of the HRMS portal.

Job Requirements:

• Minimum of 5 to 7 years of relevant work experience in Human Resources with proven ability to manage a set of processes and to manage teams.
• Minimum of a Bachelor's degree in a relevant field is required e.g. Human Resources, Business Administration.

·       Strong communication, interpersonal, and organizational skills.

·       Strong problem-solving and decision-making abilities.

·       Demonstrated ability to handle confidential information with discretion.

·       Proficiency with Microsoft Office / Google Docs / Spreadsheet

We are the largest online legal service providers in India. Our business is technology driven and our app is already servicing customers across India and abroad. We have offices in Chennai and Bangalore.

Our dev team comprises of seasoned and experienced developers along with Senior Resources for mentoring. We are looking forward to expand our team.

Job brief

Do you like writing mean and clean Ruby code? Come join our team and help us build amazing things.

We’re looking for someone with a passion for programming and for writing beautiful code.  You will join a team of exceptional developers working in a fast-paced environment to deliver world-class software.

Responsibilities

• Write clean, maintainable and efficient code.

• Design robust, scalable and secure features.

• Drive continuous adoption and integration of relevant new technologies into design.

We are looking for a Software Developer to build and implement functional programs. You will work with other Developers and https://resources.workable.com/product-manager-job-description">Product Managers throughout the software development life cycle.

In this role, you should be a team player with a keen eye for detail and problem-solving skills. If you also have experience in Agile frameworks and popular coding languages (e.g. JavaScript).

Your goal will be to build efficient programs and systems that serve user needs. 

Technical Skills we are looking for are:

• Producing clean, efficient code based on specifications
• Coding Abilities in HTML , PHP , JS , JSP – Server let , JAVA , DevOps(basic Knowledge).
• Additional Skills (preferred) : NodeJS , Python , Angular JS .
• System Administrator Experience : Linux (Ubuntu/RedHat) , Windows CE-Embedded.
• Data Base Experience : MySQL , Posgres , Mongo DB.
• Data Format Experience : JSON , XML , AJAX , JQuery.
• Should have Depth in software Architecture Design especially for Stand-Alone Software As Product , or SaaS Platform Experience.
• Should have Basic Experience/knowledge in Micro-Services , Rest API’s and SOAP methodologies.
• Should have built some backend architecture for Long Standing Applications.
• Good HTML Design Sense.
• Experience with AWS Services like EC2 and LightSail is Preferred.
• Testing and deploying programs and systems
• Fixing and improving existing software
• Good Understanding of OOP’s and Similar Concepts.
• Research on New JS Methodologies like React Js and Angular Js

• Proven experience as a Software Developer, https://resources.workable.com/software-engineer-job-description">Software Engineeror similar role
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. Java, JavaScript) and frameworks/systems (e.g. AngularJS, Git)
• Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g. Hibernate)
• Ability to learn new languages and technologies
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude
• Attention to detail