Sales

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.

● Adhere to company policies, shift schedules, and quality standards.

Required Skills & Qualifications

● 0–3 years of experience in customer support (freshers can apply).

● Excellent verbal and written communication skills in English and Hindi.

● Strong problem-solving and listening skills.

● Ability to handle high-pressure situations and maintain professionalism.

● Familiarity with CRM software and ticketing tools is a plus.

● Willingness to work in rotational shifts and week-offs.

Position: Senior Backend Developer (Python + FastAPI + GCP)

Engagement Type: Remote

Location: Remote

Position Overview:

Seeking a Senior Backend Developer with 6–8 years of experience to design, build, and maintain scalable backend systems using Python and FastAPI on Google Cloud Platform, ensuring high performance, reliability, and secure deployments.

Key Responsibilities:

• Design and build scalable, high-performance backend systems using Python (FastAPI) with clean architecture and modular design principles.

• Architect and implement microservices and RESTful APIs ensuring reliability, security, and optimal response times.

• Own end-to-end system design from schema definition to deployment with focus on high availability, fault tolerance, and cost efficiency.

• Manage DevOps pipelines for CI/CD, containerization, and infrastructure automation using Docker, Terraform, and GitHub Actions.

• Deploy, monitor, and optimize cloud infrastructure on Google Cloud Platform (GCP) including Compute Engine, Cloud Run, Pub/Sub, and Cloud Storage.

• Collaborate with frontend, AI, and data engineering teams to define robust API contracts and efficient data flows.

• Implement observability practices including logging, tracing, and alerting using Stackdriver, Prometheus, or Grafana.

• Conduct code reviews, system design sessions, and performance tuning for production-grade deployments.

Required Skills:

• Strong expertise in Python with a focus on FastAPI.

• Solid understanding of software architecture and design patterns.

• Experience with API design and authentication (OAuth2, JWT).

• Deep knowledge of Google Cloud Platform (GCP) services including Compute Engine, Pub/Sub, Cloud SQL, Cloud Storage, and IAM policies.

• Proficiency in containerization (Docker) and CI/CD pipelines.

• Familiarity with infrastructure-as-code tools such as Terraform or Cloud Build.

• Hands-on experience with databases like PostgreSQL, MySQL, or Firestore and ORM frameworks such as SQLAlchemy or Tortoise ORM.

• Knowledge of system monitoring, alerting, and logging in distributed systems.

Preferred (Bonus) Skills:

• Experience with API Gateway, Redis, or Celery for async processing.

• Familiarity with message queues like Kafka or RabbitMQ.

• Exposure to event-driven architecture and cloud cost optimization strategies.

• Understanding of DevSecOps and cloud security best practices.

• Experience working with cross-functional product and data teams.

• Experience with Django/Flask Framworks
• Worked on web app and mobile app
• Understanding of DevOps tools - Jekins/Kubernetes/Azure/AWS/Docker will be a plus

We are looking for a technical lead to join us at Elisar. As tech lead (DevOps), you will be responsible forTechnical leadership of the Elisar software development team.

Interface with product management during product discovery and establish product road maps

Contribute to back end development at Elisar

Communicating and collaborating with others

Develop and manage dev team's work schedules to meet expected delivery commitments

Assess and address software development risk for products being developed a Elisar

Establish a CI/CD pipeline at Elisar

Ensure continued compliance with ISO 62304 requirements for the development of software

Play an integral part of the product risk management team at Elisar

Should have Experience with Angular JS