Sales Executive

Expert at turning designs into efficient, usable interfaces using

HTML/CSS/JavaScript

Expert with responsive design/development and mobile-web best practices

Expertise in PHP development with WordPress, Shopify

Expertise in integrations using the REST platform

Experience with CMS plugin and theme development

Experience with cross-browser testing

Experience with My SQL

Pluses – Knowledge of Angular, Node JS and Reactjs

Working knowledge of Agile methodologies and sprints

Integration of user-facing elements developed by front-end developers

Build efficient, testable, and reusable PHP modules.

Ability to project manage.

Good problem-solving skills.

Work from office only.

NOTE:- WE ARE LOOKING FOR AN IMMEDIATE JOINER.

Immediately Required – Manager Sales (Generic Medicine) – Africa Location

Candidate with having extensive experience in Sales & Marketing of Generic Medicine with having Pharmaceutical company Africa market experience.

Should be qualified Graduate/Master’s. Having pleasant personality and proactive approach.

Note – Candidate from Gujarat reason preferred and should be ready to relocate to Africa can only apply.

Compensation – Non Taxable income with other benefits (Accommodation, Visa/Ticket, Medical Facilities, and Paid Leaves etc.)

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.