Sales Executive (Edtech)

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Who are we?

Trendlyne is a funded, profitable products startup in the financial markets space. We have cutting-edge analytics products built for Indian and US customers, for stock markets and mutual funds.

Our founders are IIT + IIM graduates, with strong tech and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do?

We build powerful analytics in the US and Indian stock market space that are best in class. Organic growth in B2B and B2C products have already made the company profitable. We deliver 1 billion+ APIs every month to B2B customers, and have a B2C website and app.

Tech Stack :

• Postman
• Playwright
• Jenkins

Job Responsibilities :

• Design, develop, and maintain scalable UI and API automation frameworks from scratch.
• Build and execute automated test suites for frontend, backend, and API applications using tech stacks like Playwright, Selenium, and Postman.
• Develop automation for web applications, APIs, and distributed microservices.
• Perform white-box and black-box testing to ensure application quality.
• Integrate automation suites into CI/CD pipelines using tools like Newman and Bruno CLI.
• Identify, track, and resolve defects while improving test stability, execution speed, and overall automation efficiency.
• Collaborate with developers, DBAs, and product managers to ensure quality throughout the development lifecycle.
• Drive continuous improvements in automation frameworks, testing methodologies, and engineering processes.

Required Skills & Qualifications :

• 1-3 years of experience as an SDET, Automation Engineer, or Full-Stack QA.
• Experience with UI automation using Playwright and Selenium.
• Strong experience in API testing and automation using Postman.
• Proficient in JavaScript for building automation scripts, API test assertions, and test utilities.
• Experience with white-box and black-box testing, and automation design patterns such as Page Object Model (POM).
• Familiarity with BDD frameworks (e.g., Cucumber) and modern testing practices.
• Experience with Git and integrating automation suites into CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI.
• Working knowledge of SQL for database validation and backend testing.

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Primary Skills – SDA, DNAC, Cisco ISE, Routing and switching and Troubleshooting NAC, 802.1x, Supplicant configuration, 

Switching Skills- IOS upgrade, SNMP, VLAN, STP, VSL

Routing Skills-OSPF, BGP, ISIS

Network Monitoring Tools- Cisco Prime (Integration, monitoring, and troubleshooting)

1. Must have hands on experience in Implementing NAC,802.1x (Wired & Wireless)
2. Strong knowledge on CAMPUS LAN Architecture and implementation
3. Hands on experience in Routing, Switching, Cisco SDA, DNAC, Cisco ISE, Assurance
4. Working experience in Cisco prime infra, Monitoring, Integration and Heat map generation
5. Should have detailed technical understanding, troubleshooting of STP protocols (STP, PVST, RSTP, MSTP)
6. Perform IOS upgrades on Switches and WLCs
7. Troubleshoot skills on Quality of Service, Multicast and HSRP, Dot1x protocols, IPSLA
8. Troubleshooting skills on Cisco VSS, VSL and stacking technologies 
9. Should have detailed technical understanding, troubleshooting and support of, Routing protocols (OSPF, BGP), MPLS in an enterprise environment.
10. Perform root cause and troubleshoot network outages
11. Should be proficient in Wireless technology, implementation, and troubleshooting
12. Deliver reports on the actions performed.
13. Hands-on experience with the networking products Like Cisco 6800, 9500,9400,9300, 3800, 2960x and 3650 switches. Juniper EX8200,EX4200,EX3300 and EX2200 switches
14. Strong ability to troubleshoot complex network issues and Identify, diagnose, and resolve different types of network problems.

Secondary Skills –

1. CCNP Certification
2. Project Management: Managing individual network projects within the scope of the Network Team
3. Excellent technical and business communication skills, both oral and written

Software Test Engineer (Manual & Automation)

We are looking for a skilled Software Test Engineer to join our team. The ideal candidate should have experience in both manual and automation testing, with a strong attention to detail and the ability to work in a fast-paced environment.

Responsibilities:

1. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products

2. Identify, record, document thoroughly, and track bugs

3. Perform thorough regression testing when bugs are resolved

4. Collaborate with cross-functional teams to ensure quality throughout the software development life cycle

5. Investigate the causes of non-conforming software and provide solutions

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or related field

2. 2-3 years of experience in software testing in both manual & automation

3. Strong knowledge of software QA methodologies, tools, and processes

4. Experience in writing clear, concise, and comprehensive test plans and test cases

5. Hands-on experience with both white box and black box testing

6. Experience working in an Agile/Scrum development process

7. Experience with performance and security testing is a plus

8. Strong analytical and problem-solving skills

9. Excellent communication and teamwork skills

Why MobileFirst?

MobileFirst is a Product Development and Consulting Studio established in 2014. We help High-Growth Startups and Enterprises build bespoke product solutions with Mobile/Web and Blockchain Apps. MobileFirst has had the honor to work with some of the finest brands in India and abroad including Flipkart, MyGlam, Vodacom South Africa, etc. MobileFirst has its presence and clientele based in 5 continents and over 17 countries. We believe in continuous learning and adapting to the newest trends and technologies.

Description

We are looking for a creative social media intern to work in our marketing department. The social media intern is responsible for planning social media calendars, creating social media posts, and assisting the social media team with brainstorming campaigns.To be successful as a social media intern you must have excellent knowledge of various social media platforms. A good social media intern combines creative campaign ideas with analytical skills to create successful posts.

Responsibilities

• Manages the company’s social media accounts and posts content.
• Brainstorms campaign ideas.
• Monitor various social media platforms such as Facebook, Instagram, and Twitter.
• Analyzes analytics to gauge the success of campaigns.
• Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.
• Engages with customers or clients and provides service and/or sales.
• Provide suggestions to management for improving customer experience on social platforms and internal processes.
• Learns and becomes proficient on internal software systems.
• Assists in creating performance reports.

Requirements

• Fresher
• Excellent knowledge of social media platforms.
• Knowledge of analytical tools.
• Creative mindset.
• Ability to multitask.
• Ability to work in a team.
• A degree in Communication or a related field.
• Prior experience with marketing or social media.

Perks

• Continuous learning and up skilling through learning sessions and training by the management.
• Opportunity to understand and interact with the IT & Technology Ecosystem.

Location - Corporate Road, Ahmedabad [On-Site]

JOB SKILLS:

Expert at creating Digital Marketing Banners, Social Media posts, Email Templates, Logos and Corporate Brand Identity.

Solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery.

Deadline driven with the ability to complete tasks independently with a strong sense of ownership.

Ability to correlate the impact of design on Digital Marketing & Sales.

Always thinking about multiple iterations & variations for testing which design works better for users.

Experience in Graphic Design software - Adobe Photoshop, InDesign, Illustrator, Sketch, Corel draw, etc.

Experience in Video Editing

software

knowledge of UI/UX.