Sales Executive

Role & Responsibilities

• Lead experience strategy (and partner with design) to develop customer and partner insights, heuristic and competitive experience analysis, and performance optimization strategies.
• Build relationships with leaders and partners to shape our overall strategy/plans.
• Build an inspired User Experience team. Set clear objectives while balancing short-term development with long- term career growth.
• Be an active member of our global creative leadership team, helping create the wider team's vision, culture and goals.
• Promote best practices to partners to support the strategic priorities of Search.
• Winning business, creating excellent digital experiences

Ideal Candidate

• Strong UX Design Leadership Profile
• Mandatory (Experience) : Must have 10+ YOE in UX / Experience Design with significant exposure to leading large-scale design projects and teams (Can consider 8+ YOE for candidates from Top Products with fast career growth)
• Mandatory (Experience 2) : Must have hands-on experience across the end-to-end UX lifecycle (research → ideation → design → testing → delivery → optimization)
• Mandatory (Skill 1) : Must have strong expertise in user research, usability testing, and translating insights into design decisions
• Mandatory (Skill 2) : Must have strong understanding of UX methodologies (Design Thinking, Agile, Lean UX, Design Sprints)
• Mandatory (Skill 3) : Must have experience in designing complex user journeys, interactions, and scalable digital experiences
• Mandatory (Leadership) : Must have experience leading and mentoring UX teams, building team capabilities, and driving design quality
• Mandatory (Current Designation) - Current designation must be Lead or above (For Top Product companies)
• Mandatory (Stakeholder Mgmt) : Must have strong experience in client/stakeholder management, cross-functional collaboration (PMs, engineers, business teams), and leading design workshops
• Mandatory (Portfolio) : Must have a strong portfolio showcasing UX thinking, research-backed design, and complex problem-solving
• Mandatory (Education) : Design Graduate from Tier-1 colleges (IIT, NID, NIFT, BITS etc)
• Mandatory (Company) : Product based companies (B2C highly preferred)

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

Automation Engineer

About Tazapay Tazapay is founded by 3 seasoned professionals with extensive experience in payments, ecommerce, technology, cross border trade and high growth technology businesses. The company is financially backed by the likes of Sequoia Capital, Saison Capital, RTP Global etc. We https://tazapay.com/ are a Singapore-based b2b and payments startup enabling small and medium-sized businesses (SMBs) to conduct cross-border commerce securely.

About the Automation Engineer role Tazapay is looking for an Automation Engineer who will assist testing across a suite of Mobile and Web Applications, ensuring all errors are identified and corrected before release to customers. This role will work to ensure high quality is central to development, and work closely with developers to give them a testing perspective from scoping acceptance criteria through to release.

Responsibilities (not exhaustive)

• Work in a cutting-edge agile software development environment as an Automation Engineer ensuring the quality of our Tazapay Platform

• Gain technical and functional understanding of our product architecture and become part of our ongoing feature and enhancement development effort

• Gain Manual testing expertise to write test cases/plans, execute test cases, log bugs in Defect tracking tool, verify bugs.

• Communicate with product managers in creating acceptance tests as part of the requirements, and execute those tests manually, as well as automate them

• Manage the test case inventory and work with other members of the Software Testing team

• Provide guidance when needed to other members of Software Testing team and Product Support

• Work proactively with members of an Agile Software Development and Software Testing team to find and fix defects in our product

• Produce and maintain test coverage reports for functional and automation coverage

• Communicate critical issues and status updates in a timely manner to the team and other stakeholders.

• Ensure all reporting is succinct yet includes all necessary details for replication and timely resolution.

The Ideal Candidate Education

• Bachelor’s degree in Computer Science, Information Technology or related field.

• Understanding of the software development life cycle as well as the business approach for the product. Experience

• Minimum of 3 years of working experience as an automation engineer Abilities and Traits

• Ability to work under pressure and meet deadlines

• Ability to provide exceptional attention to details of the product.

• Ability to focus for extended periods of repetitious activity.

• Ability to think ahead and anticipate problems, issues and solutions

• Work well as a team player and help the team members to resolve issues

• Be committed to quality and be structured in approach

• Excellent and demonstrable concept formulation, logical and analytical skills

• Excellent planning, organizational, and prioritization skills Location

Location: work from home

Experience : 3 yrs plus

Package: uto 20LPA

• Firmware Design and Development experience on different micro-controllers.
  
• C/C++ programming
  
• Linux Commands Operating System Concepts
  
• board bring up, embedded software, Kernel Build, Yocto
  
• Shell scripting Networking Concepts Openwrt OS Concepts
  
• Must have good Communication and Presentable skills.
  
• Experience on any Wifi, Bluetooth, GSM modules is a plus.
  
• Design, develop, code, test and debug system software.
  

• Ensure reliable operation of CI/CD pipelines
• Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
• Logging, metrics and alerting management.
• Creation of Bash/Python scripts for automation
• Performing root cause analysis for production errors.

• 2 years experience as Team Lead.
• Good Command on kubernetes.
• Proficient in Linux Commands line and troubleshooting.
• Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
• Hands-on experience with CI tooling preferably with Jenkins.
• Proficient in deployment using Ansible.
• Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloud formation etc.
• Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
• Scripting languages: Bash, Python, Groovy.
• Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.