Associate Account Executive

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

• Lead and design solutions for complex testing problems by driving the requirements discussions with existing customers
• Conceptualize, design, develop and present the proposed solution; ensuring an integrated end-to-end testing solution is delivered 'right first time'
• Responsible for end to end pre-sales pursuit management in coordination with cross functional teams such as sales, delivery, horizontals, networking, marketing and process teams in global delivery model for the existing accounts
• Stay up to speed on process, practice and technology developments to ensure they enhance the solutions applied to the testing problems
• Act as a technical liaison between prospects, clients, quality engineering teams and management
• Engage with the customer build professional relationship; participate in teleconferences; lead customer workshops and presentations
• Mentor and train team members on domain and technology, help resolve any technical issues
• Travel to customer location across the geography to participate in proposal / RFP / SOW defense discussions and presentations
• Lead continuous improvement activities through contribution to technology repositories, supporting process change, leading transformational changes and driving re-use

Good to have Skills / Experience

• 14-18 years proven experience as a Solution Architect on large-scale testing accounts
• Experience as a Solution Architect or senior SME leading the development of solutions for testing complex systems, ensuring consistency with specified requirements agreed with both external and internal customers.
• Awareness of testing approaches, practices, techniques and methodologies to help design the overall testing solution
• Ability to have conversation with client (key stakeholders or key technologist at client). Ability to drive the discussion and arrive at conclusion
• The ability to see the big picture and manage multiple threads at the same time
• Well-versed in continuous integration, continuous delivery and continuous testing
• Understand and plan for commercial aspects and impact on winnability and deliverability of the solution
• In depth knowledge of one or more technical specializations including - quality engineering, release management, test environment management, test automation, test data management, testing approaches and test execution, performance engineering, development operations.
• Experience with all SDLC (Agile, Scaled Agile, DevOps) and engagement models
• Strong stakeholder relationship management and the confidence to initiate and influence relationships with and between key stakeholders
• Know the art of negotiation, persuasion and deal management

* Female Candidates Only
Role: CRM

Salary: Up to 20 K
Experience: 1- 3 years
Notice Period: Immediate Joiner
Location: NSP (New Delhi)

Responsibilities:

- Discover and pursue new sales prospects, negotiating deals and maintaining client satisfaction

- Collaborate with team members to achieve better results

- Negotiate/close deals and handle complaints or objections

- Aiming to achieve monthly and annual targets

- Learn details about our products and services

- Explain how our solutions align with the customer’s needs.

- Consult with sales and marketing team to ensure the efficiency

- Prepare and present reports when needed

- Understanding and promoting company programs

- Use effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

Job Summary
3-4 years of PHP, MySQL development experience
Minimum 1 year of Drupal 8 development experience
Experience in developing custom module and themes in Drupal 8
Good to have experience in panel-based theme development
Basic knowledge of Git
Basic knowledge of HTML5, JS and CSS
Basic knowledge of Linux system to deploy code on the test server