Sales Development Representative (SDR)

Roles & Responsibilities:

• Responsible for performing full-cycle recruiting functions including but not limited to job understanding, candidate sourcing, social networking, phone screening, email communication, documentation, summary writing and presentation.
• Identifying right candidates with the right skills to match the US clients’ requirements
• Regularly interacting with Account Manager to understand the requirements
• Should understand the requirement in depth to ensure quality sourcing and recruiting
• Should ensure to revert submit profiles with quick turnaround time for timely submissions to meet sharp deadlines for each requisition
• Make use of effective resourcing strategies, such as head hunting, Internet sourcing, networking, employee referrals
• Must have experience on full Life Cycle of Recruiting (screening resumes, interviewing, offer extension and post-placement care)
• Ability to work as a good team player, Maintaining & building the candidate database

About us:

Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.

Name of the company: DevCare Solutions

Year of establishment: April 19th, 2005

Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210

[http://www.devcare..com]www.devcare..com

It's Complete US Shift (Night Shift)

Shift Timing will be 7.00pm to 4.00am IST

5 Days Working Sat & Sunday fixed Week off

Cab facilities are there for our employees

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

How to reach me?

Connect with me on my LinkedIn

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Required Skills & Qualifications

• Proven experience as an ERP Developer / ERP Technical Consultant
• Strong knowledge of ERP platforms (e.g., Odoo, SAP, Oracle NetSuite, Microsoft Dynamics, Tally ERP, or custom ERP)
• Proficiency in backend languages (Node.js, Python, Java, or PHP depending on ERP platform)
• Solid understanding of databases (MySQL, PostgreSQL, MongoDB, or SQL Server)
• Experience with API development and integration (REST, SOAP, GraphQL)
• Familiarity with front-end frameworks (React, Angular, or Vue.js)
• Strong knowledge of business processes (finance, HR, payroll, sales, inventory, supply chain)
• Hands-on experience in custom module development and ERP reporting
• Proficient in Git/version control and CI/CD practices
• Excellent problem-solving, analytical, and debugging skills

Preferred Qualifications

• Experience in Odoo, Oracle, or Microsoft Dynamics 365 ERP
• Knowledge of cloud platforms (AWS, Azure, GCP) for ERP deployment
• Familiarity with DevOps tools and automation
• Prior experience in manufacturing, construction, or service industry ERPs
• Strong documentation and communication skills

Overview

The Business Development Executive is responsible for identifying and developing new business opportunities, maintaining relationships with potential and existing clients, and driving the sales process from lead generation to closing. This role involves a mix of direct customer interaction, strategic planning, and collaboration with senior sales staff to achieve company growth targets.

Key Responsibilities

Lead Generation & Outreach

·      Contact and develop relationships with potential customers through email marketing, cold calling, and LinkedIn outreach.

·      Execute email campaigns targeting prospects to generate leads and create business opportunities.

·      Mine data and extract information of C-level executives from various online sources and tools.

Sales Process Management

·      Follow up on leads and respond to sales inquiries from existing and potential customers as per guidelines.

·      Assist senior staff in generating and following up on leads.

·      Convince clients, schedule appointments, and manage the sales pipeline.

·      Track sales efforts and monitor results to ensure alignment with targets.

Customer Relationship Management

·      Liaise between customers and the company to provide up-to-date status on service, pricing, and new product releases.

·      Collect customer feedback and conduct market research to inform business strategy and product development.

·      Maintain CRM systems to manage lead generation, track interactions, and store customer information.

Market & Competitor Analysis

·      Stay informed about the latest products, market trends, and competitors to provide insights for business strategy.

·      Increase business opportunities through various routes to market.

Required Skills & Qualifications

·      Strong communication and interpersonal skills.

·      Proficient in email marketing, cold calling, and LinkedIn outreach.

·      Experience in data mining and CRM systems.

·      Ability to prepare detailed reports and commercial proposals.

·      Strong analytical and organizational skills.

·      Ability to work independently and as part of a team.

·      Understanding of market research and customer feedback processes.

Performance Metrics

·      Number of new leads generated.

·      Conversion rate of leads to appointments and sales.

·      Quality and timeliness of proposals and reports.

·      Customer satisfaction and feedback.

·      Sales targets and revenue growth.

• Implementing Environment solutions for projects in a dynamic corporate environment
• Communicating and collaborating with project and technical teams on Environment requirements, delivery and support
• Delivering and Maintaining Environment Management Plans, Bookings, Access Details and Schedules for Projects
• Working with Environment Team on Technical Environment Delivery Solutions
• Troubleshooting, managing and tracking Environment Incidents & Service Requests in conjunction with technical teams and external partners via the service management tool
• Leadership support in the North Sydney office
• Mentoring, guiding and leading other team
• Creation of new test environments
• Provisioning infrastructure and platform

• Test data provisioning (privatization, traceability, ETL, segregation)
• Endpoint integration
• Monitoring the test environment
• Updating/deleting outdated test-environments and their details
• Investigation of test environment issues and at times, co- ordination till its resolution

4 - 8 overall experience.

• 1-2 years’ experience in Azure Data Factory - schedule Jobs in Flows and ADF Pipelines, Performance Tuning, Error logging etc..
• 1+ years of experience with Power BI - designing and developing reports, dashboards, metrics and visualizations in Powe BI.
• (Required) Participate in video conferencing calls - daily stand-up meetings and all day working with team members on cloud migration planning, development, and support.
• Proficiency in relational database concepts & design using star, Azure Datawarehouse, and data vault.
• Requires 2-3 years of experience with SQL scripting (merge, joins, and stored procedures) and best practices.
• Knowledge on deploying and run SSIS packages in Azure.
• Knowledge of Azure Data Bricks.
• Ability to write and execute complex SQL queries and stored procedures.

• Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
• Monitor the program on 500+ accounts across all domestic sales channels and pinpoint ways to penetrate new markets
• Provide on-the-ground support for sales associates as they generate leads and close new deals
• Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them
• Develop and implement new sales initiatives, strategies and programs to capture key demographics
• Provide daily report of field sales success and communicate VOC data to superiors

Responsibilities: 

• Develop backend systems for our first product
• Build reliable, secure and performant backend systems
• Drive test coverage and continuous delivery automation within the team
• Mentor and provide feedback to teammates

Requirements:

• 5+ years of software development experience
• Strong computer science fundamentals
• Deep and wide knowledge of Java ecosystem
• Can write code that is readable, maintainable, secure and performant
• Know the importance of tests and how to approach writing different types of tests
• Good intuition for REST API design
• Deep understanding of relational databases, transactions, entity-relationship modeling
• Comfortable writing highly concurrent systems
• Experienced in using profilers, tuning garbage collection, optimizing SQL queries

Bonus:

• Understanding of domain-driven design concepts like ubiquitous language, bounded contexts, aggregates and domain events
• Know how to use test driven development as a design tool
• Good intuition for the principles underlying object-orientation, particularly encapsulation
• Understand the importance of immutability and of reducing the state-space of objects
• Know how to refactor large codebases safely
• Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools