SEO & Digital Marketing Specialist - (Web3 Product/Organization) (

                               Key Responsibilities: 

• Develop and execute digital marketing strategies to increase brand awareness and online engagement. 

• Manage and optimize company social media platforms (LinkedIn, Facebook, Instagram, Twitter, etc.). 

• Create, curate, and publish engaging content for digital channels. 

• Perform keyword research and implement SEO strategies to improve website ranking. 

• Manage email marketing campaigns and newsletters. 

• Edit and produce high-quality videos for marketing campaigns and social media. 

• Collaborate with internal teams to align marketing strategies with business goals. 

• Stay updated with industry trends and emerging digital marketing technologies. • Handle Domestic + International exhibitions  

• Co-ordinate with agency and keep website updated. 

• Manage digital assets for exhibitions (banners, invites, branded stationery) • Execute email, WhatsApp, and social media campaigns and reporting. 

Qualifications and Skills: 

• Bachelor's degree in Marketing, Digital Marketing, Communications, or a related field. 

• Proven experience (2+ years) in digital marketing or a similar role. 

• Hands-on experience with social media management and advertising tools. 

• Hands-on experience with Designing tools (Canva, Illustrator). 

• Excellent written and verbal communication skills. 

• Creative thinking and ability to generate innovative marketing ideas. 

• Ability to analyze data and provide insights for continuous improvement. 

• Understanding of video marketing and content creation. 

• Ability to multitask and manage timelines in a dynamic, fast-paced environment 

Key Responsibilities:

• Plan, execute, and implement internal communication and employee engagement programs aligned with company objectives.
• Support stakeholders including Recruitment, HR Operations, Payroll, L&D, Compliance, and Management teams with communication and design requirements.
• Design, implement, and conduct service line orientations for new joiners.
• Handle employee communication through Focus Group sessions, Meet the Leader sessions, and drive timely execution of action plans.
• Facilitate Fun Committees and periodic engagement activities.
• Conceptualize and execute the employee engagement strategy through surveys, events, and recognition programs.
• Ensure all communications are brand compliant and meet organizational standards.
• Drive engagement on internal social media platforms to increase visibility of initiatives.
• Administer counseling, performance improvement plans, and disciplinary actions in collaboration with the Compliance team.
• Prepare and present various business reports as required.

Requirements:

• Proven experience as an HRBP, preferably in large-scale, fast-paced environments.
• Awareness of key HR metrics like attrition, shrinkage, WFM, etc.
• Strong experience in event management, including planning and executing large-scale events.
• Ability to use technology and digital media to enhance communication effectiveness.
• Proficiency in Microsoft Office tools (Publisher, Word, Excel, PowerPoint, SharePoint, Live Meeting).
• High energy, drive, enthusiasm, initiative, and commitment.
• Excellent communication, influencing, and interpersonal skills with an approachable style.
• Strong judgment, patience, and tact in challenging situations.
• Willingness to work night shifts.
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Mandatory Criteria :

• Candidate must have minimum 10 years of experience in Human Resource Management as a DM or Manager, including team management experience and fluent communication skills.
• Candidate must have handled at least 1300 employee headcount.
• Candidate must be at Manager or Deputy Manager level currently (Assistant Manager designation will not be considered).
• Need candidates from BPO, KPO, or BPM industry only.
• Candidate must have strong expertise in Excel (Pivot, VLOOKUP, formulas, MIS reporting etc.)
• Candidate must be comfortable working in evening/UK shifts (5:30 PM – 3:00 AM).
• Candidate should have experience in HR Operations, Recruitment, Payroll, Compliance and conducting new joiner orientations.

Note: There are 2 vacancies for this role – one for the Night Shift (5:30 PM – 3:00 AM) and one for the Mid-Day+ Night shift both (11:30 AM – 9:00 PM) at different locations in Noida.

Roles & Responsibilities

1. Build and develop commercial relationships with our key targeted B2B partners (e-rickshaw, battery dealers and distributors).

2. Establish a systematic approach for partner outreach and B2B relationship management.

3. Strategize newer ways to grow current partnerships & form new ones.

4. Understand the current market trends and build & grow relationships accordingly.

5. Negotiate and finalize the partnership deals.

Desired Skills

1. 3+ years of relevant work experience.

2. Successfully built and managed B2B partnerships in the past.

3. Excellent at Opportunity Analysis and Business Planning.

If you are someone

1. Who is resourceful, and able to effectively negotiate and close the B2B deals. You prefer traveling and visiting B2B partners.

2. Understand internal dynamics and partner profiles to create a win-win situation.

3. Energetic, hunger to learn.

4. Comfortable getting your hands dirty and high on execution.

This Opportunity is for YOU!

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Qapita is a SaaS-Net startup with offices in India & Singapore. Qapita’s vision is to transform how equity is managed and traded in the private capital markets in this region. Qapita’s software solution seeks to automate the equity management process for startups including workflows around CapTables, ESOPs, Due-diligence, and transactions. Qapita’s market place solution seeks to facilitate liquidity to ESOP holders and shareholders via structured liquidity programs and secondary transactions. Qapita seeks to automate all processes for equity matters in private markets via its digital platform.

We are looking for a Senior Frontend Developer who is curious, craves for new challenges and loves to solve problems using latest technology. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack.

You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

Our Tech stack:

Frontend: React, Typescript, Html, SCSS

Backend: Linux (Ubuntu), ASP.NET Core, C#, Nginx, MongoDB, EventStoreDB

Responsibilities: As a Senior Frontend Developer, you will be

• Meeting with the development team to discuss user interface ideas and applications.

• Reviewing application requirements and interface designs.

• Identifying web-based user interactions.

• Developing and implementing highly-responsive user interface components using React concepts.

• Writing application interface code using TypeScript following React.js workflows.

• Troubleshooting interface software and debugging application code.

• Developing and implementing front-end architecture to support user interface concepts.

• Monitoring and improving front-end performance.

• Documenting application changes and developing updates.

Desired Skills and Experience :

• Bachelor's degree in Computer Science, Information Technology, or a similar field.

• Previous experience working as a React.js Developer (4+ years).

• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.

• Knowledge of TypeScript a plus.

• Knowledge of React tools including React.js, Webpack, Redux.

• Knowledge of performance testing frameworks including Mocha and Jest.

• Experience with browser-based debugging and performance testing software.

• Excellent troubleshooting skills.

SaaS-Nest is a product-based company headquartered in Jaipur, Rajasthan. We have started our journey in February 2022 with a vision to transform HealthCare by technology. We are closely associated with Synergy Health 360, a US based healthcare organization. We have a team of experienced medical professionals to provide insights and innovation ideas which in turn is implemented by a perfect blend of young and qualified IT professionals.  

About Team & Product/Project Details 

We are building a health and wellness technology platform to cater the needs of US Healthcare market. Our product is aimed to provide anywhere/anytime access to Primary Care Physician and telehealth platform to patients and simultaneously provide better management options to providers for in-person and telemedicine appointments. The product will be EMR agnostic, scalable and provide licensed access to an integrated network of specialty services and predictive modeling technology. 

 
SaaS-Nest Technologies Pvt. Ltd. is seeking an entry level Frontend Software Engineer to work as a key team member developing web-based solutions. The ideal candidate will possess a solid knowledge of frontend development.  

What you will be doing 

 
The Software Engineer will be working as part of an agile team with other passionate, driven, and talented people, creating healthcare solutions. Your primary responsibilities will include developing interactive web-based, mobile, and/or desktop applications using SaaS-Nest as well as industry best practices to deliver high value and quality to users. 

What you bring (Experience Level & Mandatory Skills in potential candidate) 

• Candidate should have strong fundamentals in modern frontend frameworks (Angular, React or others).
• Hands on experience in JavaScript, TypeScript, modern frontend frameworks.
• Good communication & presentation skills.

 
Desired Skills, Qualifications and Technical Requirements 

• Graduate in Computer Science and/or Engineering.
• Hands-on knowledge of HTML5, CSS3, JavaScript, TypeScript, NPM
• Knowledge/Experience of modern web frameworks.
• Good knowledge of Object-Oriented JavaScript (OOJS), JavaScript - and practical uses in building complex interactive experiences, primarily with ECMAScript 2015
• Good understanding of creational and structural design patterns in JavaScript
• Knowledge/Experience working with Single Page Applications (SPA) with universal rendering capabilities.
• Good understanding of the Web Components standard.
• Understanding of SEO and accessibility and making it part of the development workflow.

Bonus if you have 

• Healthcare Industry experience
• Familiarity of working with TDD in JS with the help of frameworks like Jasmine, Mocha, Karma etc is a plus

Human Resources 

SaaS-Nest Technologies Pvt. Ltd.