SDET

Job Summary: 

We are seeking a highly skilled and experienced Backend Lead to design, develop, and maintain scalable, reliable, and high-performance backend solutions for our multi-tenant SaaS products. The ideal candidate will have a deep understanding of distributed systems, microservices, and cloud-based architectures, with a proven track record in handling production issues at scale. You will collaborate closely with the AI Lead and Frontend Lead to ensure seamless integration of backend services, AI/ML pipelines, and front-end functionalities, thereby

delivering a robust, secure, and feature-rich experience to our customers.

Key Responsibilities:

1. System Architecture & Design

• Define and implement the overall backend architecture for multi-tenant SaaS applications, ensuring scalability, high availability, security, and compliance.
• Design microservices and RESTful/GraphQL APIs and Websockets in alignment with front-end and AI requirements.
• Establish design patterns and best practices for code modularity, performance optimization, and scalability.
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2. Scalability & Performance

• Identify performance bottlenecks and oversee optimization strategies (caching, load balancing, message queues, etc.).
• Implement and maintain monitoring/observability solutions (e.g., Prometheus, Grafana, Loki, ELK Stack) to ensure real-time system health insights and rapid incident response.
• Establish performance baselines, conduct stress tests, and implement disaster recovery strategies.

3. Production Stability & Issue Resolution

• Proactively monitor production environments, anticipating potential failures and bottlenecks.
• Triage, diagnose, and resolve production incidents with minimal downtime, using robust logging, tracing, and on-call rotation strategies.
• Drive root cause analysis and post-mortems for production incidents, implementing preventative measures.
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4. Collaboration & Cross-Functional Coordination

• Work closely with the AI team to integrate MLOps pipelines, ensuring smooth data flow and secure model deployment.
• Collaborate with the Frontend team to provide well-defined API contracts, enabling efficient UI/UX development.
• Partner with DevOps to define CI/CD pipelines, container orchestration (Docker, Kubernetes), and infrastructure-as-code (Terraform, CloudFormation) practices.

5. Team Leadership & Mentorship

• Lead and mentor a team of backend developers, setting clear goals and providing guidance on best practices.
• Perform code reviews to ensure high code quality, maintainability, and adherence to design standards.
• Foster a culture of continuous learning, encouraging the adoption of new technologies, tools, and methodologies.

6. Security & Compliance

• Implement secure coding practices and follow industry standards (e.g., OWASP Top 10).
• Work with compliance teams to ensure data privacy and regulatory requirements (HIPAA) are met.
• Oversee authentication/authorization frameworks (OAuth, JWT, etc.) and data encryption at rest and in transit(Encryption, SSL/TLS).

7. Documentation

• Maintain comprehensive technical documentation, including architecture diagrams, APIs, database schemas, and operational runbooks.
• Facilitate knowledge sharing sessions and handovers to ensure smooth onboarding of new team members.

Qualifications

Education:

Bachelor’s or master's degree in computer science,engineering, or a related field.

Experience:

• 8+ years of experience in backend or full-stack development, with 3+ years in a technical lead or architect role.
• Demonstrated history of leading and delivering large-scale, distributed systems in production environments.

Technical Expertise:

• Languages & Frameworks: Proficiency in modern backend languages (e.g., Python) and associated frameworks (Django/FastAPI, etc.).
• Database Systems: Strong knowledge of both SQL (MySQL, PostgreSQL) and NoSQL (MongoDB, Cassandra) databases, including data modeling and query optimization.
• Microservices & Architecture: Hands-on experience with microservices,containerization (Docker, Kubernetes), and service mesh architectures.
• Cloud Platforms: Experience with cloud providers like AWS and Azure for deployment, scaling, and monitoring.
• CI/CD & DevOps: Familiarity with CI/CD pipelines, Git workflows,infrastructure-as-code, and automated testing.
• Monitoring & Observability: Proficiency with tools like Prometheus, Grafana, ELK Stack, Loki for real-time monitoring and log analysis.

Soft Skills:

• Leadership: Ability to lead teams, manage conflict, and drive a vision for the backend architecture.
• Communication: Strong written and verbal communication skills to coordinate with cross-functional teams (AI, Frontend, QA, Product).
• Problem-Solving: Analytical mindset for troubleshooting complex issues in high- pressure environments.
• Collaboration: Demonstrated capability to work seamlessly across multiple teams and stakeholders.

We are looking for a dynamic and experienced professional to join our team as a Digital Marketing Specialist. This role will primarily focus on collecting, analysing, and interpreting digital marketing data from around the world, with additional responsibility for managing our social media platforms. The ideal candidate will have a strong background in digital marketing analytics, along with proven expertise in social media management across diverse regions and cultures.

Responsibilities:

• Develop and implement data collection strategies to gather digital marketing performance data from diverse geographic regions.
• Utilize web analytics tools (e.g., Google Analytics, Adobe Analytics) to track and analyze website traffic, user behavior, and conversion metrics across different countries and regions.
• Monitor and analyze digital advertising campaigns across multiple platforms (e.g., Google Ads, Facebook Ads, LinkedIn Ads) to assess performance and ROI on a global scale.
• Manage social media platforms (e.g., Facebook, Twitter, LinkedIn, Instagram) across multiple countries and regions, including content creation, scheduling, posting, and community engagement.
• Develop and implement social media strategies to increase brand awareness, engagement, and follower growth in target markets.
• Create dashboards and reports to visualize key digital marketing metrics and insights for stakeholders at all levels of the organization.
• Perform in-depth data analysis to uncover actionable insights and optimization opportunities for improving digital marketing performance.
• Identify and implement data quality improvements and best practices to ensure accuracy and reliability of marketing data across global channels.
• Stay abreast of emerging technologies and industry trends in digital marketing analytics, and recommend innovative approaches to data collection and analysis.

Job Type: Full-time

Salary: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Work from home

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Digital marketing: 1 year (Preferred)
• total work: 1 year (Preferred)

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

• Owning Fintech Fraud Risk products across account opening and account and activity monitoring
• Defining OKRs for success such as % approvals, bp in losses, good customer friction, precision/ recall etc.
• Thinking out of the box and identifying opportunities where we can build world class Fraud Risk solutions either in-house or via partnerships
• Working with Engineering to create risk capabilities, analytics and decisioning logic to identify, analyze and prevent suspicious activities, including but not limited to: Identity Fraud, Account Takeover/ Abuse Fraud, Transactions Risk, Unauthorized Chargeback Risk etc.
• Driving Proof of Concepts and Demos to illustrate the company's capabilities
• Working with Sales, Business Operations and Engineering to meet internal and external stakeholder needs
• Researching emerging issues impacting Fintech players and ideating on solving their digital risks through innovation
• Validating supply partnerships to be used in solutioning, where needed
• Collaborating with external partners and clients and standardizing integration strategy for the company's input/ output and client feedback loops

Desired Candidate Profile

• 5-7 years of experience in Product Management, preferably in Financial Fraud Risk
• Career concentration in Fintechs, Payments or Risk Service Providers
• Experience in developing requirements for Risk score-based rules engines, Classification and Regression models etc.
• Bachelor’s degree or higher, preferably in Maths, Statistics or an area of Technology
• Strong quantitative abilities, distinctive problem-solving and excellent analytics skills
• Strong organizational, communication, presentation and project management skills
• Experience with analytical/ statistical tools like SQL, SAS, Altair Knowledge Studio, R or Python preferable
• Experience in experimentation and A/B testing a plus
• Strong sense of product design and customer empathy    

Summary of the role: 

As an Analytics Engineer, you will work closely with internal team members to implement Adobe Analytics/Google Analytics on clients’ websites. In this role, you will use front-end technologies such as HTML, CSS, JavaScript, jQuery to support the development and implementation of web analytics tracking. You will also set up and maintain successful Adobe Analytics/Google Analytics deployments and identify and solve complex and interesting tracking problems. Using JavaScript/jQuery, you will design analytics solutions by understanding the client’s business and online marketing goals, gathering requirements, defining project scope, and providing technical guidance.

Qualification:

• Bachelor’s degree from an accredited university
• Strong technical aptitude and expertise with JavaScript, HTML,CSS
• Expertise in Adobe DTM/Adobe Launch and Adobe Analytics implementation through other tag management solutions

Experience:

• 3+ years of relevant experience in Adobe Analytics implementation using DTM/Adobe Launch
• Web Development experience is a plus as it relates to the development, configuration and implementation of Web Analytics solutions
• Experience with other web platforms like Google Analytics, Tealium, Tealeaf, etc. is a plus

Responsibilities:

• Understand client business requirements and how to map those requirements to specific digital measurement tactics
• Development of documentation, deliverables and solutions requirements for web analytics tracking
• Work closely with account management and development teams to oversee the implementation, configuration and debugging of web analytics code, both on-site and through tag management systems
• Support digital marketing teams (paid search, SEO, conversion rate optimization, digital media, etc.) to implement customized tracking for campaign initiatives

Key Skills:

• Strong understanding of web analytics implementation tools - Adobe Analytics Implementation Experience
• Ability to use Adobe DTM/Adobe Launch to implement changes suggested by web analytics team
• Hands on experience in writing DTM rules and troubleshooting the existing implementations
• Expert-level knowledge in Adobe DTM/ Adobe Launch and Adobe Analytics is a must
• Knowledge and experience in Google Analytics/Google Tag Manager or other web analytics platforms is a plus
• Knowledge of web development technologies - JavaScript, HTML, CSS etc.
• Experience in producing technical specifications, solution design reference documents, reference manuals, developer guides, and/or code requirements
• Excellent ability to read and debug HTML, JavaScript to successfully test tags
• Presents results in a manner that the business partners can understand, ensuring interpretation, appropriate detail and usability
• Excellent written skills and the ability to write for both technical and non-technical users
• Willingness to travel for client discoveries and other off-site meetings
• Experience with developing analytics testing processes
• Ability to effectively communicate with clients and colleagues at all levels

The ideal candidate will be responsible for the technical design and implementation of new products and enhancements. They will work in all phases of the development cycle: concept to implementation.  

• Perform full life-cycle development
• Adhere to agreed upon delivery schedules
• Utilizes source control, continuous integration, and unit testing best practices
• Work cross-functionally to define and write code for new features

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in related area
• Experience with iOS and Android platforms