Support Co ordinator (Help Desk)

EXCITED ABOUT YOUR TASKS?

● Connect with potential clients to evaluate needs or promote products and services

● Meeting or exceeding sales goals

● Negotiating all contracts with prospective clients

● Helping determine pricing schedules for quotes, promotions, and negotiations

● Preparing weekly and monthly reports

● Giving sales presentations to a range of prospective clients

● Coordinating sales efforts with marketing programs

● Understanding and promoting company programs

● Obtaining deposits and balance of payment from clients

● Preparing and submitting sales contracts for orders

● Maintaining client records

● Answering client questions about credit terms, products, prices, and availability.

WILL YOU NEED TO SUCCEED?

● Bachelor’s degree in business or management

● Successful track record in B2B sales and negotiation

● A commitment to excellent client service

● Excellent verbal and written communication skills

● Proficiency with data analysis, forecasting, and budgeting

Proven ability to plan and manage resource

● Proficiency in Microsoft Office applications, including Word, excel, and PowerPoint.

WFO-Indiranagar, Bangalore

Working Days:

Monday to Friday 10 am - 7 pm (WFO)

Saturdays-10 am - 3 pm (WFH)

However, the candidate must be comfortable with flexible shifts, if required.



Reports Developer

Description - Data Insights Analyst specializing in dashboard development, data validation, and ETL testing using Tableau, Cognos, and SQL.

Work Experience: 5-9 years 

 Key Responsibilities

Insights Solution Development:

•    Develop, maintain, and enhance dashboards and static reports using Tableau and IBM Cognos.

•    Collaborate with Senior Data Insights specialists to design solutions that meet customer needs.

•    Utilize data from modeled Business Data sources, Structured DB2 Datamarts, and DB2 Operational Data stores to fulfill business requirements.

•    Conduct internal analytics testing on all data products to ensure accuracy and reliability.

•    Use SQL to pull and prepare data for use in Dashboards and Reports

Data Management Tasks:

•    Test new ETL developments, break-fixes, and enhancements using SQL-based tools to ensure the accuracy, volume, and quality of ETL changes.

•    Participate in data projects, delivering larger-scale data solutions as part of a project team.

•    Report defects using Jira and work closely with IT team professionals to ensure the timely retesting of data defects

•    Utilize Spec. Documentation and Data lineage tools to understand flow of data into Analytics Data sources

•    Develop repeatable testing processes using SQL based tools

Technical Experience

•    SQL

•    Tableau

•    Data Visualization

•    Report Design

•    Cognos Analytics

•    Cognos Transformer

•    OLAP Modeling (Cognos)

 Additional Skills

An Ideal Candidate would have the following additional Skills

•    Python

•    SAS Programming

•    MS Access

•    MS Excel

Work Hours: We would like to have the majority of the work hours align to U.S. Eastern time zone with people working until 2 p.m. or 3 p.m. est. so that work hours align to times the Senior Analysts are available and Data Bases are available.  

Job Description:

• This is BPO Night shift job (US Voice process) in Nagercoil.

• This is purely night shift with fix saturday sunday off .

• This is not sales or tele marketing, it is to help the US citizens .

• It is work from office only. with salary range 15000 to 25000 per month along with unlimited incentives based on leads that you generate.(per lead you get Rs 500)

Responsibilities:

• Handle outbound calls to international customers.

• This is US Government project that you will be working on where you get the details of customers and complete the further process.

• Maintain accurate and detailed records of customer interactions and transactions.

• Collaborate with team members to achieve individual and team goals.

• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• Freshers and Experienced both can apply.

• Excellent communication skills / Fluency in English.

• Ensure Timely& Professional Responses to all queries.

• Strong ability to multitask and take fast decisions independently.

• Night shift only.(7.30 PM to 4.30 AM.)

Benefits:

• Competitive salary + incentives.

• After shift Drop facility for females only.

• ESI, PF, and insurance benefits

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We are looking for an Automation Test Engineer with a natural flair for solving complex problems and making life easier for others. You'd be a part of our dynamic QA team responsible for maintaining and enhancing the quality of our products.

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements
• Working closely with the product team in understanding the requirements and user workflow
• Writing highly efficient manual test cases and performing functional, ad-hoc and regression testing
• Designing, developing and executing automation test scripts
• Raising defects/bugs and tracking them till closure

Requirements:

• Bachelor's degree in engineering/IT/computer science or related field
• 2-4 years of relevant work experience in software testing
• Professional automation QA experience, using Selenium Webdriver with Python and/or Java 
• Experience in using a defect tracking system to report, track and resolve defects
• Good understanding of the Agile software development methodology (Kanban or Scrum) 
• Passion for software quality assurance, problem detection and analysis
• Experience working in SaaS based product company (optional)
• Worked for a bootstrapped high-growth startup (optional)

Smart Ship © Hub Digital is the company for you! We're looking for Project Manager Professionals from Maritime domain, in our growing global team.

Desired Candidate Profile:

• Good Customer success handling experience.
• Excellent verbal & written communication skills
• Excellent leadership & team managing skills, Customers and deliveries

Roles and Responsibilities:

• Arrange and participate in discussions to ensure solutions are designed for successful deployment.
• Delivering products in an iterative, agile software lifecycle Desired Competencies / Experience.
• Develop detailed project plan to track progress, Knowledge of managing projects with use of risk management, quality management & scope change management.
• Responsible for managing timing, resources, budget and quality commitments of programs. Manage software budget and resource plan of scrum teams in alignment with project needs.
• Has strong technical knowledge and expertise in resolving technical issues. Ensure project dashboards are up to date for stakeholders review Innovate and identify measures for quick and flawless project delivery. Assess technical skill requirements and ensure that resources can meet those requirements by creating learning opportunities.
• Lead technical project teams as required, including engagement with third parties, product managers, and internal partners, through all stages of the SDLC.

Education/Qualification:

BS/MS in computer science or prior experience as a software engineer

• Certified Scrum Master
• PMP or equivalent - nice to have to apply.

• Work with product owners, architects, developers, testers, and other stakeholders in the client's organization and in the company to build and maintain software solutions
• Get specifications/wireframes/ mock-ups and translate them into scalable, high-performance, robust web apps!
• Responsible to write and maintain clean, well-written code, as per the best practices.
• Very comfortable with daily stand-up with clients, update daily work progress via Project Management systems, voice/video calls, online collaboration using screen-sharing tools.
• Exposure/experience in agile development practices

Desired Qualification, Skills, and Experience

• Education: B.E. / B.Tech.

Mandatory Skills:

• Expert level skills in OOPS concepts
• Excellent in Ruby, metaprogramming.
• Excellent knowledge of Rails 4.x+
• Experience in using Rails Engine.
• Full-stack web development expertise (HTML, Javascript, CSS/Less, React, Redux)
• Good experience with active accounts on Git, Github/Bitbucket, or similar SCM tools.
• Excellent debugging and troubleshooting skills [Client side, Server side, Database]
• Knowledge and skills in static code analysis and performance management tools [Client side, Server side, Database]
• Databases: Expert level skills in one or more of MySQL, PostgreSQL
• Exposure to Release, Build Management, Deployment steps, and methodologies.

Nice to have Skills:

• MongoDB, Redis, Memcached, RSpec, Enzyme, Jest
• Experience:2-4 year

We are looking for a full-time remote DevOps Engineer who has worked with CI/CD automation, big data pipelines and Cloud Infrastructure, to solve complex technical challenges at scale that will reshape the healthcare industry for generations. You will get the opportunity to be involved in the latest tech in big data engineering, novel machine learning pipelines and highly scalable backend development. The successful candidates will be working in a team of highly skilled and experienced developers, data scientists and CTO.

Job Requirements

• Experience deploying, automating, maintaining, and improving complex services and pipelines • Strong understanding of DevOps tools/process/methodologies
• Experience with AWS Cloud Formation and AWS CLI is essential
• The ability to work to project deadlines efficiently and with minimum guidance
• A positive attitude and enjoys working within a global distributed team

Skills

• Highly proficient working with CI/CD and automating infrastructure provisioning
• Deep understanding of AWS Cloud platform and hands on experience setting up and maintaining with large scale implementations
• Experience with JavaScript/TypeScript, Node, Python and Bash/Shell Scripting
• Hands on experience with Docker and container orchestration
• Experience setting up and maintaining big data pipelines, Serverless stacks and containers infrastructure
• An interest in healthcare and medical sectors
• Technical degree with 4 plus years’ infrastructure and automation experience