Support Co ordinator (Help Desk)

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

About Company:

Company is an open-source, low code software that helps developers build applications quickly, usually within only hours. Since being introduced less than two years ago, Appsmith’s open source software has more than 10 million downloads, more than 18,000 stars (up 12x since 2021) on Github and is used at over 10,000 organizations across 150 countries. We are a global and fully remote organization, excited to welcome new teammates to our collaborative environment and high-performance culture.

See our GitHub repo here: https://github.com/appsmithorg/appsmith

Company has raised $51.5 mn in funding. Company Vision We believe every organization should have the ability to develop high performing internal applications quickly and cost-effectively. Every enterprise needs to create custom internal applications, spending between 10% to 40% of their engineering resources on them. Yet they often take a backseat to customer-facing applications because they are challenging, expensive and slow to build. Appsmith is already enabling software engineers to transform how they build internal apps, often building them 10 times faster with Appsmith. In the future we’re building, custom software developed for internal users will look and work no differently than the best out-of-the-box SAAS products. Internal users will demand great UX, great customer support, and great reliability from their in-house development teams because Appsmith has made it quick and painless for developers to build, deploy and maintain custom software. What do we value? Above all, we value a growth mindset. As a team of learners, we read, talk to people and listen to feedback constantly. We love working with people who have strong opinions, weakly held. Self starters and ambitious people form the backbone of our team. Do you want to work on bigger projects? Are you comfortable setting large goals and then accomplishing them? We value consistency and reliability. For example, sticking to committed deadlines, showing up on time etc. We believe that predictability makes teams run a lot smoother. It’s the little things that matter. Attention to detail shows that we empathize with our users, our colleagues and anyone else that we interact with. Are you a practical optimist? Our founding team strongly believes in a better future. We believe in playing our part to make that future a reality. What will you be doing? The history of software is the history of teams. And the history of teams is the history of leaders. As an Engineering Manager, you will lead a team(s) of engineers focused on solving challenging product problems. You will take charge of the team’s outcomes by building robust engineering processes and inculcating a culture of ownership and accountability within the team. As a leader you will play a key role in bridging communication between various functions such as engineering, product, design and QA. This will help your team release high quality features on-time.

Must Have Skills

● You should have prior experience in leading SaaS product teams in startups. This will help you ramp up and build context within the team easily.

● Teams with predictable schedules and clear directions tend to move faster. You should have managed projects before and be comfortable creating product and feature roadmaps.

● It takes an engineer to understand an engineer. You should (until recently) have been an active developer.

Communication is the key to success. You should be able to convey your ideas to engineers and non-engineers alike with ease and clarity.

● As a leader, it’s imperative that you understand what the team is working on. A strong grasp over the fundamentals of APIs, web backends and browser frameworks will hold you in good stead. Nice to Have Skills

● Past experience in building and scaling teams distributed across time zones and geographies is a bonus.

● Contributions in other open source communities will help you assimilate and enhance Appsmith’s global community.

● Have you worn a founder’s hat before? If yes, we’d love to hear all about your story.

Remote working: Company is a fully distributed and remote team. Diversity and Inclusion: Company has dedicated to maintaining a diverse team and an inclusive work environment because our success depends on it. We welcome all people to apply for roles with company especially women and other disadvantaged populations and we appreciate non-traditional career paths. What is the recruitment process? As a small team, it’s imperative that all of us get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (video conference) with us will last about 60 mins. Typically the whole process takes between 2 - 10 business days depending on your and our schedules. Introductory call: This call will help us get to know you better. We want to understand your career aspirations and your story. We will also introduce Appsmith's vision and product to you. If you find our product vision interesting exciting, we will move to the next steps. Technical conversation I: This is a video call with one of our leaders that allows for a deeper technical conversation. We will delve deeper into your professional background and talk about your technical prowess, past projects and leadership style. Technical conversation II: Another round of video interview with a founder on the team that will focus heavily on your project management experience. Expect to discuss strategies for handling real-world scenarios that occur in teams. Culture fit conversation: Conversation with the founders and quick meetings with our team members to ensure that there is a culture-fit. Extending an offer: If all goes well, we will extend an offer which includes financial benefits, equity stock grants and any other benefits.

Benefits

● Budget to setup your home office

● Medical insurance for self and dependants

● Self-education budget for books, courses, and conferences

● Flexible holiday schedule

● Paid Maternity and Paternity leave

• 5+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka Streams, Py Spark, and streaming databases like druid or equivalent like Hive
• Strong industry expertise with containerization technologies including kubernetes (EKS/AKS), Kubeflow
• Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
• 5+ Industry experience in python
• Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
• Experience with scripting languages. Python experience highly desirable. Experience in API development using Swagger
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration, Jenkins

Responsibilities

• Architect, Design and Implement Large scale data processing pipelines using Kafka Streams, PySpark, Fluentd and Druid
• Create custom Operators for Kubernetes, Kubeflow
• Develop data ingestion processes and ETLs
• Assist in dev ops operations
• Design and Implement APIs
• Identify performance bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and documentation
• Communicate with stakeholders regarding various aspects of solution.
• Mentor team members on best practices

We are looking for a Business Development Executive. With good sales experience.

Roles & Responsibilities:-
1. Responsible for making outbound calls and understanding the needs of the market.
2. Build a strong relationship / trust with our users.
3. Understand the customer requirements and suggesting the right product to the customers.
4. Sell membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
5. Understand the customer requirements, encourage them to upgrade our plans.
6. Address all the issues / grievances of the customer and provide the right solution.
7. Capture the insights from customer interactions and share it with the internal team.
8. Strictly adhere to the process requirements.

Required Candidate profile:-

1. Language skills - English / Hindi.
2. Product Knowledge.
3. Minimum of 6 Months - 2 years' experience in Tele sales / Tele calling / Telemarketing / Collections / Retention / Domestic BPO.
4. Great interpersonal and communication skills.
5. High levels of integrity, autonomy, and self-motivation
6. Basic computer skills - MS Excel, Word.

• Candidate: Female preferable. Hindi and English language Mandatory

• You are a great teammate with proven capabilities working on SaaS product and a passion for writing exception code.
• You are hungry for an opportunity to join a start-up and become a member of core platform team driving the company forward.
• Has good analytical and problem-solving skills and is able to break down a solution into smaller units of work and produce a solution roadmap.
• Has written high quality, well-tested shared components that can be leveraged by multiple systems. Can step into specific projects to supply additional management, coding and engineering capacity as needed.
• Has expert knowledge in distributes systems and high-volume transactions.
• Understand the product mission, goals, and tasks and execute with the team to achieve them.
• Understand the design and architecture and build modules in accordance with it or recommend and make the necessary changes that adds more stability to our product.
• Improve the quality of our front-end code and our overall front-end user experience.
• Takes requirements (business features, technical debts and internal enhancements) and designs resilient solutions. 

• 1+ years of hands-on experience in Java/Kotlin.
• Demonstrable understanding of Design Patterns.
• Experience in Context & Dependency Injection or Spring framework, Hibernate/JPA.
• Experience in RESTful/SOAP web services in integrating with 3rd Party API Integrations.
• Proficient in SQL (PostgreSQL) and NoSQL databases.
• Experience in multi-threading and concurrency is a plus Experience in JMS messaging using Apache Zookeeper and Kafka is a plus.
• Experience in Angular is a plus. Knowledge of modern CI/CD environments: Git, Gradle, GitLab Familiarity with tools like Postman, SOAPUI, IntelliJ

• Willing to learn our tech-stack (Kotlin | CDI | Angular).
• Develop API integrations using RESTful/SOAP web services.
• Significant technical academic course work or equivalent work experience
• Excellent communication and interpersonal skills.
• Knowledge on cloud infrastructure is a plus.

Responsibilities : 

- Developer responsibilities include, but are not limited to the following:

- Experience as a Sun Certified Java Developer with proven hands-on Software Development experience. We use Java 8

- 4-10 years java development experience with JSE/JEE, Java-based Micro-services framework, and implementation, Spring framework, Hibernate framework, SQL, etc

- Hands-on experience on Spring boot & SPARK Microservices and OSGi specifications

- Strong knowledge of micro-service logging, monitoring, debugging, and testing

- Implementations experience of micro-service integration, packaging, building automation, and deployment

- At least two years experience in SOA & Microservices based process applications using BPM (Activiti/JBPM/Camunda)

- Object-Oriented Analysis and design using common design patterns.

- Insight of Java and JEE internals (Classloading, Memory Management, Transaction management, etc)

- Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)

- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC, Spring Boot)

Qualifications: BS/MS degree in Computer Science, Engineering or a related subject and a minimum of 8 years of professional work experience in a mid-d or large corporate Information Technology environment. Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once. Comfort with ambiguity and ability to navigate uncertainty.