Support Co ordinator (Help Desk)

About Vapronix

At Vapronix, we blend human creativity with technology to build immersive word and casual games that entertain, challenge, and connect players across the globe. As an early-stage startup, we're agile, driven by experimentation, and obsessed with scale. Our products include a growing suite of casual and social mobile games like HolaQuiz, HolaGames, and Word Zenith, loved by millions worldwide.

About the Role

We are looking for a UA & Growth Manager to lead the end-to-end user growth strategy for our suite of mobile gaming products. This is a hands-on, high-impact role ideal for someone who thrives in fast-paced environments, loves solving for scale, and can work autonomously to figure things out when clear answers don’t exist.

You’ll be responsible for driving user acquisition, retention, and monetization while collaborating closely with product, analytics, and creative teams. You’ll take ownership of campaign performance, creative strategy, and data-driven experimentation across the funnel.

Roles and Responsibilities Include But Are Not Limited To:

• Plan, execute, and optimize paid marketing campaigns across Meta, Google, TikTok, Unity Ads, and more.
• Leverage mobile measurement platforms (AppsFlyer, Firebase) for attribution, cohort analysis, and ROAS/CPI tracking.
• Run A/B tests on creatives, audience targeting, and placements to lower acquisition costs and improve quality installs.
• Own ASO strategy including keyword optimization, app store asset creation, and conversion A/B testing.
• Develop and manage lifecycle marketing strategies (push notifications, in-app messaging, email) to boost Day 1/7/30 retention.
• Partner with game product managers to roll out event-based re-engagement campaigns and player journeys.
• Analyze monetization behavior to improve LTV, IAP, and ad revenue through segmentation and funnel optimization.
• Collaborate with analytics teams to monitor growth KPIs and translate player behavior data into actionable insights.
• Create clear briefs and work closely with creative teams to produce engaging ad formats (static, video, playable).
• Lead go-to-market strategies for new game launches and major updates in coordination with product and design teams.
• Manage budgets efficiently, monitor ROI, forecast campaign performance, and reallocate spend based on results.

What We’re Looking For:

• 3–5 years of experience in growth/performance marketing for mobile games (casual or hyper-casual).
• Proven ability to scale UA campaigns while maintaining strong ROAS.
• Expertise in AppsFlyer, Firebase, Meta Ads Manager, Google Ads, TikTok Ads Manager.
• Strong grasp of mobile attribution, cohort analysis, funnel metrics, and campaign optimization.
• Experience with ASO, including keyword strategy and app store A/B testing.
• Analytical mindset with proficiency in Excel, Looker, or similar data tools.
• Excellent communication and creative briefing skills.
• Exposure to IAP and ad monetization strategies and working with game economy teams.
• A curious problem-solver with a strong interest in mobile gaming trends and player psychology.
• Comfortable working independently and figuring things out in an early-stage, fast-moving environment.`

Key Responsibilities:

Endpoint Security and Device Management (Intune and Defender):

• Monitor device compliance using Microsoft Intune as per Galaxy Surfactants' endpoint security policies.
• Track Microsoft Defender for Endpoint alerts and escalate incidents as appropriate.
• Conduct first-level troubleshooting (e.g., malware detection, device non-compliance).
• Coordinate with SOC or L2 teams for efficient incident response and resolution.

Azure Security and Management:

• Monitor alerts and insights from Azure Security Center, Microsoft Sentinel, and Defender for Cloud.
• Escalate critical vulnerabilities, misconfigurations, or unusual activity to L2/L3 teams.
• Conduct routine checks on compliance dashboards and flag anomalies.

Server Security and Hardening:

• Monitor server health and relevant security alerts, including antivirus and patch status.
• Perform basic server access log reviews and report discrepancies as per Galaxy Surfactants standards.
• Support vulnerability tracking efforts and escalate to infrastructure or L2 teams when necessary.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1-3 years of experience in IT security operations or endpoint management.
• Familiarity with Microsoft Intune, Defender for Endpoint, and Azure Security tools.
• Strong analytical skills and attention to detail.
• Basic understanding of incident management processes and escalation protocols.

Preferred Skills:

• Exposure to Microsoft Sentinel and Azure Defender.
• Experience working in a SOC or security-focused environment.
• Understanding of server hardening practices and security compliance frameworks.

Key Responsibilities

Campaign Management

• Design/optimize LinkedIn ad campaigns for B2B tech lead gen, managing budgets up to $100K+.
• Develop audience strategies (job titles, company size, industry) and refine via performance analysis.
• Execute manual bids, retargeting, and A/B tests across formats (Sponsored Content, InMail, Text Ads).

Audience & Data

• Build custom audiences using client CRM/data and implement exclusion rules.
• Track lead quality and align targeting with sales pipelines.

Performance & Reporting

• Deliver client reports tying metrics (CTAs, conversions) to business goals.
• Collaborate with Google Ads teams for cross-platform attribution.

Technical Setup

• Implement LinkedIn Insight Tag, CRM integrations, and conversion tracking.

Requirements

• 2–3 years agency experience managing LinkedIn Ads for B2B / B2B SaaS clients.
• Proven skill in scaling budgets, manual bidding, and CRM integration.
• Strong analytics and ability to present data-driven insights to clients.
• Experience working with teams from Google Ads, SEO, or marketing automation.
• Knowledge of B2B sales cycles.

Why Join?

Drive measurable ROI for tech innovators and master LinkedIn’s evolving B2B ad ecosystem in a data-first environment.

What we offer:

• CTC: 7 LPA - 9 LPA
• Hybrid
• Health insurance
• Growth opportunities working directly with founders with backgrounds in Investment Banking, B2B SaaS leadership, and IIT/ISB education

If you're detail-oriented, results-driven, and excel at client management, we want to hear from you

Responsibilities:

• Designing & Developing front-end architecture user interactions.
• Developing back-end web applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in front applications and programming languages.

Requirements:

• Should have solid C# .Net development skills
• Having experience with Microsoft technologies (WPF, ASP.Net, MVC, WebAPI)
• Should good knowledge of JavaScript, HTML, CSS
• Should experience with SQL
• Positive team player, keen to work collaboratively and share ideas
• Good problem-solving skills.
• Attention to detail

• Reads typescript or proof page to detect and mark for correction any grammatical, typographical, or compositional errors
• Check page numbers and headings are correct, Spelling and other aspects, such as the use of capital letters, are consistent, Chapter headings match the contents table, Photos and illustrations are correctly captioned
• Check spelling and grammar.
• Reads proof against copy, marking by standardized code, errors that appear in proof.
• Raise appropriate compositor queries.
• Returns marked proof for correction and later checks corrected proof against copy.
• May measure dimensions, spacing, and positioning of page elements to verify conformance to specifications, using printer's ruler.
• Ensures that pages are whole and logically arranged
• He/she should be able to carry out the work mentioned in an independent manner.
• He/she should be able to quality-check the work of his/her team members.
• He/she should plan and monitor the flow of work (based on priorities)
• He/she should be able to provide classroom/on-the-job training to his/her team members and help them overcome their weaknesses.
• He/she should be responsible for his/her team producing an error-free output.
• He/she should check the mail correspondence regarding workflow regularly

EXPERIENCE PROFILE

• Able to perform edit/proofread independently and make the work done by the team members delivery ready
• Postgraduate in any field of science; good command over the English language; an eye for detail; exposure to various style guides; readiness to meet daily/monthly productivity targets; and maintaining the expected quality norms

Desirable

• Good communication skills; team player; problem-solving skills; proactive and innovative

• Writing efficient, reusable, testable, and scalable code
• Understanding, analyzing, and implementing – Business needs, feature modification requests, conversion into software components
• Integration of user-oriented elements into different applications, data storage solutions
• Developing – Backend components to enhance performance and receptiveness, server-side logic, and platform, statistical learning models, highly responsive web applications
• Designing and implementing – High availability and low latency applications, data protection and security features
• Performance tuning and automation of application
• Working with Python libraries like Pandas, NumPy, etc.
• Creating predictive models for AI and ML-based features
• Keeping abreast with the latest technology and trends
• Fine-tune and develop AI/ML-based algorithms based on results

Good proficiency in,

• Python frameworks like Django, etc.
• Web frameworks and RESTful APIs
• Core Python fundamentals and programming
• Code packaging, release, and deployment
• Database knowledge
• Circles, conditional and control statements
• Object-relational mapping
• Code versioning tools like Git, Bitbucket

Fundamental understanding of,

• Front-end technologies like JS, CSS3 and HTML5
• AI, ML, Deep Learning, Version Control, Neural networking
• Data visualization, statistics, data analytics
• Design principles that are executable for a scalable app
• Creating predictive models
• Libraries like Tensorflow, Scikit-learn, etc
• Multi-process architecture
• Basic knowledge about Object Relational Mapper libraries
• Ability to integrate databases and various data sources into a unified system
• Basic knowledge about Object Relational Mapper libraries
• Ability to integrate databases and various data sources into a unified system

Field Sales, Revenue 💵 - PagarBook
( Temporary fulltime )

About Pagarbook:

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll

and Attendance

2. Management tool for Small & Medium Enterprises. Using PagarBook, a

business owner can maintain all the records of their employees digitally

and can get insights around the same.

3. PagarBook is free & easy to use employee management, work & payroll

management software app where you can manage all your staff and

employee’s attendance, record the work done by your staff and employees

and their salary, payments & advances can also be recorded in this app.

4. Sms & WhatsApp notification to employees and staff about payments,

bonuses, daily work, attendance & leaves.

5. The Sales would be done for premium desktop version of the application

6. Benefits of desktop application:

a. Better and Easier accessibility, also available on mobile web

b. Access to rich reports which gives you business knowledge, spend

c. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems

and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

● drives the adoption of a premium version of Pagarbook, sold at a

subscription fee per annum

● never-say-no attitude, and comes with a win-all attitude

● At the same time, a core ingredient of the DNA is customer empathy

● We should always ensure the customer is well informed of all the benefits of

the solution, before we close the sales.

Responsibilities and Duties of sales associate:

● You will pitch about PagarBook desktop solution on field to customers

● You will explain the benefits of PagarBook desktop solution to customers

○ Better and Easier accessibility, also available on mobile web

○ Access to rich reports which gives you business knowledge, spend

○ Unlimited free upgrades for a year

● The users can register on the desktop for a free trial for 7 days first

● Sales associate would convert the customer into a paid customer

Mandatory requirements:

● Having your own bike is a must

● Field sales experience is a must (telecom, FMCG and financial sales

experience adds more weightage)

● Local language knowledge in the city of operations is a must

● Graduation in any field is sufficient

Benefits:

● Fixed salary (~15-18k a month)

● Targets based incentives (extremely attractive)

● Petrol allowance ~upto INR 3,000 (on actual bills)

● Initial job posting would be for 3 months - based on good performance,

conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

● Onboarding of Customers

○ Meet 30 new clients a day (tracked)

○ Get free trial enabled for 20 clients a day

○ Get 3 sales (paid customers, 10% conversion) per day -

non-negotiable output

● Retaining customer accounts

○ While we build new businesses, cross-selling would be key

○ Customers should keep using PagarBook desktop beyond 30 days of

activation

● Grow customer basket size

○ Identify key SME clusters in the city and prepare an acquisition plan

○ Go aggressive and acquire

● Business acumen & key skills

○ Strong knowledge on PagarBook sales process, services and product

○ Local Market and competition knowledge and clear articulation of

PagarBook advantages

○ Strong negotiation and influencing skills to create win-win

○ Give continuous feedback to internal teams to improve our

customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All

the best.

Requirements for field sales - Phase 1 (50):

● West:

○ Pune - 10 Associates

○ Mumbai - 5 Associates

○ Thane - 5 Associates

○ Surat - 5 Associates

○ Ahmedabad - 5 Associates

○ Vadodara - 5 Associates