Support Co ordinator (Help Desk)

This role is with Nimuki, an Indian premium kidswear brand and a venture by the founders of Purrple Orryx. While this position is being advertised through the Purrple Orryx profile on Cutshort, the selected candidate will be working exclusively with Nimuki.

About Nimuki

Nimuki is a premium Indian kidswear brand for children aged 3–7 years. We focus on stylish, comfortable, and high-quality clothing for modern families. We are launching in Kolkata and plan to expand across India.

At Nimuki, we are building a strong brand and community, not just selling products. We believe in doing things thoughtfully and maintaining high standards.

Why We Are Hiring

In our early stage, growth will come mainly through social media, influencer collaborations, and building trust with parents—not through paid advertising.

We are looking for someone who can take ownership, bring ideas, and work independently. If you enjoy building something from scratch and taking initiative, this role is for you.

Key Responsibilities

1. Social Media Management

• Manage Nimuki's Instagram account end-to-end.
• Post content, Stories, Reels, captions, hashtags, and respond to DMs.
• Follow the content calendar created with the Creative Director.
• Reply to comments and messages on the same day.
• Track performance such as reach, shares, saves, and engagement.
• Suggest new content ideas and trends that fit the brand.

2. Influencer & Creator Partnerships

• Find and connect with mommy bloggers and parent creators, mainly in Kolkata.
• Reach out, negotiate, and manage gifting and affiliate collaborations.
• Explain Nimuki's brand story and guidelines to creators.
• Track the performance of influencer campaigns.
• Build long-term relationships with top-performing creators.

3. WhatsApp Community Management

• Manage Nimuki's WhatsApp community for our founding families.
• Share new launches, exclusive previews, and engage with members.
• Ensure every interaction creates a positive brand experience.
• Coordinate with the General Manager on order updates and customer delight initiatives.

4.Work with the General Manager to build relationships with:

• Premium preschools and daycares.
• Kids' play areas and family entertainment centres.
• Pediatric clinics and wellness centres.
• Art, music, sports, and swimming classes.

Your role will be to build partnerships, manage communication, and ensure everything is executed smoothly.

5. Reporting

• Share weekly updates on social media growth, influencer activities, WhatsApp community, and partnership progress.
• Provide monthly recommendations on what is working and what can be improved.
• Take ownership and proactively share updates without waiting to be asked.

What This Role Is Not

Before applying, please note:

• This is not a paid advertising role. Running Google or Meta ads is not the focus.
• This is not a content creation role. The Creative Director will lead the creative direction; you will manage execution and distribution.
• This is not a remote position. Being based in Kolkata is mandatory.
• This is not a role where daily tasks will be assigned. You are expected to manage your own work and priorities.

What We Are Looking For

Must-Have Requirements

• Experience working with a D2C (Direct-to-Consumer) brand.
• Good understanding of Instagram and how to build an engaged community.
• Hands-on experience with influencer outreach and collaborations.
• Comfortable managing WhatsApp communities and customer conversations.
• Based in Kolkata.

Preferred Skills

• Existing connections with mommy bloggers or parent influencers in Kolkata.
• Experience using affiliate tools like UpPromote, Cuelinks, or similar platforms.
• Understanding of the Indian D2C market and customer behaviour.
• Ability to read Instagram Insights and use data to make decisions.
• Experience with offline partnerships and brand collaborations.

We Would Love Someone Who

• Shares updates without being reminded.
• Brings solutions and ideas instead of only pointing out problems.
• Enjoys building and growing a brand from the ground up.
• Treats the brand with ownership and care.
• Pays attention to quality in every interaction, whether it's a DM, caption, or influencer communication.

If you are excited about building a growing kidswear brand and love creating meaningful connections with customers and communities, we'd love to hear from you.

Role & Responsibilities

• Define and evaluate user workflows, journeys, and interaction flows for digital products
• Create low to mid-fidelity wireframes or prototypes purely for concept validation and usability testing
• Conduct usability testing, prototype testing, and concept validation sessions with users
• Identify friction points, usability issues, and workflow gaps before product development
• Translate business and product ideas into testable concepts and scenarios
• Work closely with Product Managers and Engineering teams to validate feasibility and improve workflows early in the lifecycle
• Iterate on workflows and concepts based on user feedback, testing insights, and behavioral observations
• Provide clear, actionable recommendations to improve product experience and usability

Ideal Candidate

• Strong Usability / UX Testing and Validation Profiles
• Mandatory (Experience 1): Must have 3+ YOE in product validation, usability testing, design thinking, or experience testing roles, working on digital products
• Mandatory (Experience 2): Must have hands-on experience in designing user journeys, workflows, and interaction flows for web or mobile applications
• Mandatory (Experience 3): Strong experience in creating wireframes, low-fidelity and high-fidelity prototypes using tools such as Figma, Adobe XD, Sketch, or similar
• Mandatory (Experience 4): Must have practical experience conducting usability testing, prototype testing, and concept validation with users before product release
• Mandatory (Experience 5): Experience in identifying usability issues, user friction points, and iterating designs based on feedback and testing insights
• Mandatory (Skills 1): Strong understanding of UX principles, interaction design, information architecture, and design thinking methodologies
• Mandatory (Skills 2): Ability to translate business requirements into intuitive, user-friendly design solutions and prototypes
• Mandatory (Skills 3): Basic understanding of user behavior and usability heuristics to improve overall product experience
• Mandatory (Tools): Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, InVision, or similar tools
• Mandatory (Company): Candidates from B2C consumer-facing digital product companies, fintech, e-commerce, or product-driven organizations preferred
• Mandatory (Note) - This is NOT a UI/UX Design role. We are looking for Usability / Design testing candidates who specialize in testing product concepts, validating workflows, and creating prototypes purely for experimentation and usability testing
• Preferred (Skills): Exposure to A/B testing, user research methods, design systems, or behavioral analysis is a plus

Key Skills

• ServiceNow ITOM
• Discovery
• Service Mapping
• Event Management
• CMDB, IRE, CSDM
• MID Server
• JavaScript, Glide Scripting
• REST/SOAP Integrations
• Flow Designer, Integration Hub
• Dynatrace, Datadog, Splunk
• AWS, Azure, Kubernetes
• Linux, Windows Administration
• SNMP, SSH, WMI
• PowerShell, Bash

Experience

5+ years ServiceNow Development

3+ years ITOM (Discovery, Service Mapping, Event Management)

Mandatory Certifications

CSA (Certified System Administrator)

CAD (Certified Application Developer)

CIS – Discovery

Preferred Certifications

CIS – Service Mapping

CIS – Event Management

Key Responsibility Areas:

• Design, build and deliver Enterprise software solutions.
• Write code with standards and conventions and follow best practices.
• Encourage and lead innovation and solid lifecycle processes.
• Collaborate with development teams on work definition, estimation and prioritization
• Lead and grow as a professional software engineer.
• Full ownership of product deliveries and mentoring junior team members.
• Preparing curriculum to train junior developers for Java Web Development
• Strong client interactions to provide excellent Quality of Service.
• Owning the code base and making sure all code is reviewed and is of very high quality.
• Write and modify coding conventions and standards documents for all development

Required Skills:

Technologies/Frameworks – 

• Core Java, J2EE, 
• Spring Core and Spring MVC, Sprint Boot, Spring Security, 
• JDBC, Hibernate, RESTful APIs, SOAP WebServices
• Knowledge of JavaScript, JQuery, AJAX, HTML5, and CSS3, Angular is added advantage
• Junit or Mockito frameworks
• Maven, Git
• Knowledge Data Structures, 
• SQL, MySQL 
• Designing relational database schemas
• Basics of AWS, Cloud, Microservices

• Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.
• Strong knowledge of working in Integrations of 3^rd party APIs and creating the new APIs.
• Must have good knowledge of creating Flow diagrams, UMLs and all the required documentations.
• Domain Preference
• BFSI, FinTech

Experience: 2-5 Years experience

Skills:

Core PHP (Knowledge of functions, Methods, PHP OOPS Concept, Ajax, MySQL, Jquery), Javascript, Basic knowledge of HTML, CSS, MVC Structure 

Knowledge about socket

• Building of user-facing elements and Integration
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and real time applications
• Architecting applications and strategizing them to be scalable for traffic.
• Identifying and working on new innovations which can relate to any kind of technology

• 2-3 years of experience with JavaScript, JQuery, Node.js
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of front-end technologies, such as HTML5, CSS3, SASS
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing unit tests
• Proficient understanding of code versioning tools, such as Git

About the company

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.

Qualification and Education Requirements:

 Education- Graduation/HSC qualified.

 Excellent verbal and written communication skills.

 Good Interpersonal skills, numerical and analytical ability.

 Decision making skills.

 Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

 Proficient in MS-Office (Excel, Word).

 Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

 Comfortable with working 6 days a week and the week off will be on weekday.

Employee Value Proposition:

 Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

 Employees get free lunch and snacks.

 Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

 Monthly reward and recognition to outstanding performers.

 Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

 Regular team parties and Annual Day outing for all employees.

Role and Responsibility – Customer Service Executive

 Inbound calling for customer service.

 Identify and assess customers’ needs to achieve satisfaction.

 Build sustainable relationships and trust with customer accounts through open and interactive communication.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

 Keep records of customer interactions, process customer accounts.

 Follow communication procedures, guidelines and policies.

 Take the extra mile to engage customers.