Support Co ordinator (Help Desk)

Your Responsibilities

what you will wake up to solve.

• Process-First AI Strategy: Principal Technical Expert: Act as a hands-on leader and the core technical authority tasked with "futurifying" client businesses through advanced AI. Take full ownership of the AI Engineering squad, transforming ambitious concepts into high-impact, tangible realities.
• Engineering & Intelligent Deployment: Execute the full-lifecycle development of innovative AI/ML solutions, including hands-on design, coding, testing, and deployment of robust, scalable systems that prioritize technical excellence and business relevance.
• Scalability & Architectural Optimization: Directly build and optimize high-performance AI architectures and core system components to ensure solutions are reliable, production-ready, and optimized for long-term operational success.
• Impact-Driven Technical Expertise: Deliver intelligent client outcomes through direct technical contribution, maintaining an "Always Beta" mindset and a relentless focus on solving complex engineering challenges.
• Leadership through Action: Lead by example rather than control, coaching and mentoring a high-performing squad of "happier Do-ers" to foster a vibrant culture of continuous innovation and technical excellence.
• Strategic Integration & Collaboration: Partner across internal teams to translate chaotic business challenges into precise technical requirements, ensuring seamless solution integration and adoption for global clients.
• The "Agentic" Shift: You will lead the transition from simple predictive models to Agentic Workflows. You will build systems where AI agents can plan, reason, and execute complex tasks autonomously to solve intricate business problems.
• Talent & Culture: You will mentor a high-performance squad of AI Engineers and Data Scientists. You will teach them to look beyond the algorithm and understand the business outcome.

Functional Skills

Scaling Intelligent Workforce through Delivery Excellence

• Deep Technical Acumen: Operates at the cutting edge of AI, applying advanced technical knowledge to engineer and implement groundbreaking solutions, and guide the squad in developing future capabilities.
• Client Advocacy & Revenue Growth: Skill in cultivating and maintaining trusted client partnerships. Drives strategic engagement that results in repeat business and expanded client portfolios within the region.
• Contract & Risk Governance: High proficiency in reviewing and managing complex project agreements (SoW), mitigating delivery risks, and navigating commercial negotiations to safeguard BU profitability.
• Structured Problem-Solving: Simplifies chaotic technical challenges for the squad by breaking them into solvable chunks using first-principles thinking.
• Squad Delivery Ownership: Follows through on the squad's solution execution—owning technical outcomes from ideation to deployment with rigor, precision, and pride, ensuring tangible, real-world business value.

Technical Oversight & Execution Charter

• Technical Troubleshooting & Crisis Resolution: Actively manages technical roadblocks within the squad, personally intervening to troubleshoot ML or MLOps constraints. You ensure the protection of sprint timelines and the guaranteed performance of deployed models through hands-on problem-solving.
• Cloud-Native Technical Command: Maintains deep, functional knowledge of modern AI system design (e.g., RAG Frameworks, Agentic Workflows, and Inference Optimization) across GCP and AWS. You hold the responsibility to validate squad-level technical roadmaps, ensuring they are technically feasible and production-hardened.
• End-to-End Project Management: Expertly manage all aspects of a project, including scope, budget, timelines, and stakeholder communication. Accountable for the entire delivery, not just the technical parts.
• Talent Strategy & Mentorship: Drive the hiring and development of specialized talent. You will be responsible for defining and optimizing effective team structures while proactively fostering an environment that champions creative problem-solving and technical agility.

Tech Superpowers

• Deep AI Engineering Mastery & Guidance: Possesses profound, hands-on expertise in engineering, optimizing, and deploying foundational models, custom AI solutions, and complex multi-modal systems. You'll also guide your squad in understanding model architectures, training methodologies, and ethical AI development from the ground up, ensuring their collective proficiency.
• Intelligent Systems Architecture & Oversight: You'll directly contribute to and oversee the coding and implementation of robust, scalable, and production-grade AI platforms and MLOps components for your squad's projects. You'll translate abstract technical requirements into high-performance, maintainable AI system designs, always considering reliability, security, and future extensibility across the squad's work.
• Cloud-Native AI capability: More than cloud-certified, you are deeply cloud-capable in applied AI engineering. You proficiently leverage and guide your team in utilizing leading cloud AI/ML ecosystems to build, deploy, and manage AI solutions.
• Technical Integrity & Ethical Governance: Establishes and audits mandatory technical quality benchmarks, ensuring strict adherence to rigorous policies regarding model validation, automated testing coverage, and ethical governance.

Experience & Relevance

• A value-driven AI/ML Engineering Manager with 8+ years of experience in building and scaling end-to-end AI engineering and solution delivery.
• Leadership Track Record: Proven track record as a hands-on builder, and lead, contributing to the design, development, and deployment of complex, enterprise-grade AI/ML platforms and solutions. Expert in leveraging Google Cloud's AI/ML ecosystem (Vertex AI, BigQuery ML, GKE for MLOps) to deliver highly performant, scalable, and impactful AI transformations.
• Delivery & Advisory Record: Experience in building and optimizing intelligent systems and personally driving the technical execution from conception to scalable deployment.
• Applied AI & Domain Expertise: Hands-On AI Deployment: Extensive hands-on experience deploying AI-powered workflows, copilots, and automation solutions in production environments.
• Client-Facing Lead: Demonstrated hands-on experience as an AI/ML Product Manager, Data Science Manager, or Technical Architect in client-facing capacities. This involves directly building, implementing, and advising on complex AI solutions, consistently acting as the trusted technical authority for strategic clients.

Bonus Points (you will thrive if you have)

• Founder’s Energy: Bias for action, thrive in ambiguity, relentless focus on outcomes.
• Low-Code/No-Code Fluency: Experience with AI integrations via Power Platform or similar.
• AI Copilots & Extensions: Built plugins, copilots, or agentic automation frameworks.
• Thought Leadership DNA: Industry content creation, technical blogs, public speaking.
• Ethical Compass: Strong commitment to responsible AI practices.
• Engineer at Heart: Background in product development or engineering before moving into architecture.

• Strong B2B Tech Sales profiles
• Mandatory (Experience 1): Must have a minimum 4+ YOE in B2B SaaS / Enterprise Tech sales, preferably in ERP, CAD, or Factory Automation tools.
• Mandatory (Experience 2): At least 3+ YOE selling ERP solutions or CAD Softwares.
• Mandatory (Experience 3): Proven track record in offline / field sales and experience in selling complex solutions.
• Mandatory (Tools): Proficient in CRM systems (HubSpot, Zoho, Salesforce, etc.) and lead generation tools (LinkedIn Sales Navigator, Apollo, ZoomInfo, etc.)
• Mandatory (Company): Experience in B2B SaaS Product companies or IT/Tech Services companies.
• Mandatory (Note 1) - Total experience should not be more than 7 Years.
• Mandatory (Note 2) - Overall Expected CTC should not be more than 16L

Preferred

• Preferred (Industry Fit) : Prior exposure to the Manufacturing sector (highly preferred – Garment / Textile Manufacturing).
• Preferred Companies (Competitors): Candidates from Solvei8, Zilingo, Centric Software, Gofrugal, Ginesys (or similar players in ERP/CAD/Manufacturing Saa

Strong DevSecOps / Cloud Security profile

Mandatory (Experience 1) – Must have 8+ years total experience in DevSecOps / Cloud Security / Platform Security roles securing AWS workloads and CI/CD systems.

Mandatory (Experience 2) – Must have strong hands-on experience securing AWS services (including but not limited to) KMS, WAF, Shield, CloudTrail, AWS Config, Security Hub, Inspector, Macie and IAM governance

Mandatory (Experience 3) – Must have hands-on expertise in Identity & Access Security including RBAC, IRSA, PSP/PSS, SCPs and IAM least-privilege enforcement

Mandatory (Experience 4) – Must have hands-on experience with security automation using Terraform and Ansible for configuration hardening and compliance

Mandatory (Experience 5) – Must have strong container & Kubernetes security experience including Docker image scanning, EKS runtime controls, network policies, and registry security

Mandatory (Experience 6) – Must have strong CI/CD pipeline security expertise including SAST, DAST, SCA, Jenkins Security, artifact integrity, secrets protection, and automated remediation

Mandatory (Experience 7) – Must have experience securing data & ML platforms including databases, data centers/on-prem environments, MWAA/Airflow, and sensitive ETL/ML workflows

Mandatory (Company) - Product companies preferred; Exception for service company candidates with strong MLOps + AWS depth

JOB DESCRIPTION: ANDROID DEVELOPER

We are seeking an Android Developer to help guide Remitbee into the future. In this role, you will be given an opportunity to help build and improve Remitbee android applications and business solutions alongside a small, but mighty team. We have interesting products and services planned for the future and want to add an Android developer to our talented team to lead the product development initiatives. If you are passionate about building Android apps for global clients and also to build your bright career, Remitbee is the place for you. We will provide a professional and respectable working environment along with tremendous opportunities.

Key Responsibilities:

·      Work with product owners and user experience teams to build high quality features that make users love our app by leveraging your knowledge in Android’s Material Design guidelines

·      Develop software that are reliable, maintainable and reusable because you have a thorough understanding of OOD principles

·      Stay current and competitive by keeping up-to-date with the latest Android platform capabilities and make relevant recommendations

·      Be mindful of best practices when it comes to securing data-in-transit and data-at-rest because your code protects our customer’s data.

Required Skills/ Qualifications:

·      3+ years experience developing native Android applications and 3+ years Kotlin experience (past co- op, personal projects, work experience, and more)

·      Understanding of Hilt code structure.

·      Thorough understanding of Object Oriented Programming concepts, Android application architecture and software design patterns

·      Experience with Android libraries and best practices when it comes to communicating with GraphQL and REST web services.

·      Hands on experience in Jetpack Compose.

·      Strong communication skills, ability to collaborate with stake-holders at different levels of abstraction (requirements, architecture and code)

·      Understanding of Agile Methodologies

·      Basic knowledge of writing unit tests.

Preferred Qualifications:

·      Knowledge of new and upcoming sdk components in the Android space

·      Good understanding of design patterns such as MVVM, Clean architecture.

·      Securing data using the Android Keystore

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.

• At least 1 &2 Years of experience required.

• Experience with Google Adwords, Social Media Ads is a plus.

• Keyword research analytics

• Experienced in On-page SEO, Off-page SEO and Technical SEO

• Link building and Ranking analysis

• Knowledge of SEO tools and SEO plugins

• Abilities for improving organic Google search results for keyword search ranks.

• Must be able to talk well in English.

Designation:  Associate 

Office Location: Goregaon Mumbai

Position description:

1+ years’ experience as a project manager in the information technology sector.

Primary Responsibilities:

• Work with stake holders to plan, allocate and assign development tasks for multiple development teams
• Work with identified development teams to accurately estimate development effort and dependencies to inform the prioritization of the product backlog
• Take direct Project Management responsibility for the delivery of products
• Develop and maintain core project documentation, including product vision and scope, detailed business/customer requirements
• Create and work with delivery teams to prioritize product development project plans, schedules, and budgets
• Take ownership to thoroughly test and delivered to the highest quality

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Project management in the information technology sector, manage projects using modern web and app technologies, JIRA, Agile, experience in building digital fan experiences, understanding of analytics and dashboards.

Requirements and Qualification

• 4-7 years of experience.

• Bachelor’s degree in engineering

• Assess the technical feasibility of UI/UX designs

• Develop new user-facing features

• Build reusable code and libraries for future use

• Optimize application for maximum speed and scalability

• Assure that all edge cases are handled

• Collaborate with other team members and stakeholder

• Good understanding of responsive web development

• Proficient understanding of cross-browser compatibility issues and ways to work around them

• Basic understanding of SEO