Support Co ordinator (Help Desk)

About The Sleep Company

At The Sleep Company, we are building a technology-driven omnichannel retail business that powers seamless customer experiences across D2C, marketplaces, retail stores, supply chain, fulfillment, and post-purchase journeys. As we continue to scale rapidly, we are looking for an execution-focused Senior Engineering Manager who can lead high-impact engineering teams, drive operational excellence, and build reliable, scalable systems that support our retail and supply chain ecosystem.

Role Overview

We are seeking a highly motivated and hands-on Senior Engineering Manager with strong experience in retail-tech, omnichannel commerce, logistics, or supply chain-driven environments. This role requires a leader who thrives in fast-paced, ambiguous settings and can balance strategic thinking with deep technical involvement.

You will lead multiple engineering pods responsible for business-critical platforms such as Order Management Systems (OMS), Warehouse Management Systems (WMS), POS integrations, ERP integrations, inventory management, fulfillment workflows, and customer-facing commerce experiences.

The ideal candidate is execution-oriented, highly accountable, technically strong, and passionate about building reliable systems that directly impact business outcomes.

Key Responsibilities

Engineering Leadership & Delivery

• Lead and mentor multiple engineering teams/pods across commerce, supply chain, and platform domains.
• Drive end-to-end execution of strategic initiatives from concept to production.
• Ensure predictable delivery while maintaining high engineering quality standards.
• Build a culture of ownership, accountability, operational excellence, and continuous improvement.
• Collaborate with Product, Operations, Supply Chain, Retail, Customer Experience, and Business teams to translate business requirements into scalable technical solutions.

Retail & Supply Chain Platform Ownership

• Drive development and evolution of OMS, WMS, ERP, POS, inventory, fulfillment, and logistics integrations.
• Enable seamless omnichannel customer experiences across D2C, retail stores, marketplaces, and partner ecosystems.
• Design solutions for inventory visibility, order orchestration, returns management, fulfillment optimization, and supply chain automation.
• Partner with business stakeholders to improve operational efficiency through technology.

Technical Excellence

• Provide technical leadership on distributed systems, event-driven architectures, integrations, APIs, and asynchronous processing.
• Drive system scalability, reliability, performance, and observability initiatives.
• Establish engineering best practices around architecture reviews, code quality, testing, deployment, and incident management.
• Guide teams in making sound technical decisions while balancing speed and long-term maintainability.

Operational Excellence & Reliability

• Own production health, service reliability, and operational readiness.
• Lead major incident response, root cause analysis, and post-incident improvements.
• Define and track SLIs, SLOs, error budgets, and operational KPIs.
• Build strong monitoring, alerting, logging, and observability frameworks.
• Drive proactive reliability and resilience initiatives across critical systems.

Stakeholder Management

• Partner closely with leadership, product managers, operations teams, and external vendors.
• Align engineering roadmaps with business priorities and organizational goals.
• Communicate technical and delivery status effectively to senior stakeholders.
• Manage dependencies across multiple teams and functions.

Required Qualifications

• 8–12 years of software engineering experience with 3–5 years leading engineering teams.
• Proven experience managing multiple engineering pods or teams.
• Strong background in retail-tech, e-commerce, omnichannel commerce, logistics, supply chain, or marketplace ecosystems.
• Experience working with OMS, WMS, ERP, POS, inventory management, fulfillment, or logistics platforms.
• Deep understanding of distributed systems, microservices, APIs, integrations, messaging systems, and asynchronous workflows.
• Hands-on experience with cloud-native architectures and modern engineering practices.
• Strong understanding of production operations, reliability engineering, observability, and incident management.
• Demonstrated ability to drive execution in high-growth, rapidly changing environments.
• Excellent stakeholder management and communication skills.

• Developing change management plans for projects and/or change initiatives.
• Evaluating the impact of planned organisational change.
• Identifying risks and developing risk mitigation tactics.
• Identifying and managing anticipated resistance to change.
• Leading change management work streams with a structured methodology / process.
• Supporting development of communications relevant to change initiatives.
• Providing coaching and training to employees at all levels.
• Defining success metrics and measuring performance against these.
• Providing reporting and other updates to management and project teams.

• Technical Leadership & Delivery: Lead the design, development, and deployment of customized Salesforce solutions, ensuring adherence to best practices for architecture, scalability, and security.
• Project Oversight: Oversee all technical aspects of Salesforce projects, from requirements gathering to final deployment, including integration, testing, and performance optimization.
• Team Management: Provide technical leadership and guidance to a team of Salesforce developers, conducting code reviews, setting development standards, and ensuring timely and quality deliverables.
• Stakeholder Collaboration: Work closely with business stakeholders to understand their requirements, translate them into technical specifications, and ensure successful implementation.
• Custom Development: Architect and build custom Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce tools.
• Integrations: Design and implement Salesforce integrations with third-party systems using REST, SOAP, and API integration tools such as Mulesoft.
• Platform Optimization: Manage, maintain, and optimize existing Salesforce environments, identifying opportunities for improvements in performance, security, and user experience.
• Continuous Improvement: Stay current with Salesforce releases and platform enhancements, recommending updates and innovations to keep systems at the cutting edge.
• DevOps & CI/CD: Drive the adoption of DevOps practices, including continuous integration and deployment (CI/CD), ensuring smooth and efficient code management processes.
• Mentorship: Mentor junior developers, providing guidance on best practices, troubleshooting, and problem-solving, fostering a culture of continuous learning and technical excellence.

Requirements:

• 
  
• 6+ years of experience in Salesforce development and technical leadership, with in-depth knowledge of Apex, Visualforce, Lightning Web Components (LWC), and Salesforce integrations.
• Strong experience in architecting scalable and secure Salesforce solutions, with proven success in delivering complex technical projects.
• Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud and platform capabilities, with a deep understanding of platform limitations and opportunities.
• Extensive hands-on experience with API integration tools such as REST, SOAP, and Mulesoft.
• Proven ability to lead technical teams, manage resources, and deliver high-quality solutions on time and within budget.
• Strong analytical and problem-solving skills, with a track record of efficiently resolving complex technical challenges.
• Salesforce certifications such as Salesforce Certified Technical Architect or Salesforce Platform Developer II are highly preferred.
• Experience with implementing DevOps processes, including continuous integration and deployment (CI/CD).
• Excellent communication, collaboration, and leadership skills, with the ability to work effectively with global teams and stakeholders

• Required minimum 1 year of Experience.
• Experience on Engine Versions: Unreal Engine 4.27, 5, and above
• Expertise in both Blueprints and C++
• Ability to build scalable and modular gameplay systems
• Nice understanding of core gameplay architecture
• Experience working with UMGs
• Ability to optimize performance for PC and console platforms
• Familiar with game loop architecture, tick handling, and event-driven programming
• Capable of writing clean, maintainable, and modular code
• Experienced in debugging, profiling, and performance analysis
• Familiar with code versioning tools like Git, Perforce, SVN, or Plastic SCM
• Ability to integrate and test third-party plugins or systems
• Passionate about learning and implementing new Unreal Engine features
• Able to work independently as well as in cross-functional teams
• Strong communication skills
• Basic understanding of shader graphs and material system (preferred)
• Eager to contribute to both game and non-game creative solutions
• Experience with simulation projects like training tools, infrastructure planning, or visualization systems
• Familiar with animation systems (characters and vehicles)
• Familiarity with AI systems like Behavior Trees and NavMesh
• Understanding of replication and multiplayer mechanics
• Experience with Niagara or Cascade particle systems

We are a full-service digital marketing and e-commerce agency committed to helping businesses of all sizes achieve their online goals. We are looking for a highly motivated and results-driven E-commerce Executive to join our team. As an Ecommerce Executive, you will be responsible for managing our online store and ensuring that our customers have a seamless shopping experience. You will work closely with our marketing, operations, and customer service teams to drive sales and increase customer loyalty.

Key Responsibilities:

1. Manage the day-to-day operations of our online store, including product listing, inventory management, order processing, and shipping on various portals like Amazon, Flipkart, Meesho, Paytm, Myntra, Mirraw, Nykaa, and Shopify, etc.

2. Develop and execute e-commerce marketing strategies to drive traffic and sales, including email marketing, social media advertising, and search engine optimization (SEO).

3. Analyze sales data and customer behavior to identify trends and opportunities for improvement, and provide recommendations for product assortment, pricing, and promotions.

4. Manage relationships with vendors and partners to ensure the timely delivery of products and services.

5. Monitor customer reviews and feedback and respond to inquiries and complaints in a timely and professional manner.

6. Develop and maintain a deep understanding of the competitive landscape and industry trends to inform business strategy and drive innovation.

7. Work closely with our offline sales team to ensure a seamless shopping experience for our customers across all channels.

8. Manage and optimize product listings, ensuring that all product information, images, and prices are accurate and up-to-date.

9. Monitor website performance and user experience, and identify areas for improvement to increase conversion rates and customer satisfaction.

10. Develop and execute promotional campaigns, such as discounts, coupon codes, and free shipping offers, to drive sales and increase customer engagement.

11. Collaborate with the design and content teams to create visually appealing and engaging website content, such as banners, landing pages, and product videos.

12. Monitor inventory levels and work closely with the operations team to ensure timely and accurate order fulfillment and delivery.

13. Analyze website traffic and sales data to identify patterns and insights, and provide recommendations for business growth and optimization.

14. Stay up-to-date with industry trends, best practices, and emerging technologies, and apply them to improve our e-commerce operations and customer experience.

Requirements:

• Bachelor's degree in business, marketing, or a related field.
• 2-3 years of experience in e-commerce, preferably in the fashion industry.
• Strong understanding of e-commerce platforms, technologies, and tools, including Shopify, Magento, and Google Analytics.
• Experience with email marketing, social media advertising, and SEO.
• Strong analytical skills and the ability to use data to drive business decisions.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a team.

This is an exciting opportunity for a highly motivated and results-driven individual to join a fast-growing e-commerce company and make a significant impact on our business. We offer a competitive salary, a dynamic work environment, and opportunities for professional growth and development.

If you are passionate about e-commerce and the fashion industry and are looking for a challenging and rewarding career, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and interest in the position to apply for this role.

· Proactively recommend new features and improvements to optimize and grow the use of the platform.

· Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.

· Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies.

· Uphold and promote best practices, design guidelines for security practices.

· Day to day administration, troubleshooting, and maintenance of the connected Salesforce platforms

· Support the continued build-out of key reports and dashboards, data administration, and integrity upkeep.

· Provide technical specifications and help maintain overall documentation for the business.

Skills and Qualifications

· At least 2 years of experience with technical implementations

· In-depth technical knowledge of Salesforce development and standard features

· Advanced experience with Salesforce.com configurations

· Should be aware about the best practices and governance limits.

· Leverage recommended frameworks.

· Knowledge in SFDC database with SOQL & SOSL

· Strong Salesforce development experience including working knowledge and ability to code in APEX (classes, triggers, batch processes and web services, Salesforce APIs, SOQL, and Force.com.

· Good understanding of Java Scripts and Cascading Style Sheets.

· Should have exposure to lightning aura components.

· Hands-on experience on REST and BULK API’s

· Good understanding of sales business process

· Should be able to understand the issue in live project and identify the RCA.

· Ability to analyse business processes/requirement and suggest the best possible solution.

Preferred Qualifications

· Bachelor of Engineering

PPC Specialist:

Job Responsibilities:

• Perform daily account management on Google Ads, FB ads, Taboola or other search platforms for a variety of projects.

• Provide recommendations and execute strategies for Campaign Structuring, Targeting, Creatives, and other facets of paid search in accordance with goals for Google channels

• Generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.

• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals.

• Communication to team and management on project development, timelines, and results.

• Work with leadership to explain and modify strategic plans

• Understand and stay current on industry trends, competitive landscape and internal product development efforts

Skills:

• Should be a tech graduate/MBA with experience in Search Engine Marketing (SEM) and Paid Search (PPC)

Preferably someone with 3-7 years of PPC/ SEM experience

• Are passionate about Search and internet marketing

• Have an outstanding ability to think creatively, and identify and resolve problems

• Have excellent communication and interpersonal skills, with the ability to be personable yet persistent Have the ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals

• Have high levels of integrity, autonomy, and self-motivation

Should have handled monthly campaigns of 10lacs and above

• Have excellent analytical, organizational, project management skills including demonstrated ability to think end-to-end, and manage multiple projects simultaneously AdWords / Facebook certification is a plus.

And if you’re excited about:

• Being a part of the company doing something really amazing & redefining stuff.

• Making a splash in a the exciting Real estate industry, Learning & Growing far beyond your current horizon •

Competitive Compensation with the usual benefits

• A place full of like-minded & smart folks

• A start-up culture that you’d cherish forever in your work life Then, we would love to have a chat with you

About The Company :

SCIGON was founded in 2008 by technology practitioners with a people-focused mindset. We continually strive to build on a track record of success, establishing new avenues for capabilities and growth. Based in Chicago, SCIGON offers a complete suite of offerings to meet enterprise and public sector customer technical, engineering and product needs. SCIGON's professionals advance client initiatives with a high degree of quality and efficiency. SCIGON has received broad recognition nationally and has been recognized through industry awards, media coverage, and several case studies Our goal is to provide fresh and effective ideas for mutual success. Our Mission: SCIGON is committed to providing an innovative approach and solutions that enable our clients and partners to succeed. While knowledge, experience and technology provide the tools with which we reach these aims, we place the most value on relationships.

We focus on understanding customer and partner needs, bring a collaborative approach to the discussion, and work hand-in-hand to identify effective strategies that intersect outcomes with the business drivers that underpin needs. Our Vision: Understanding client and partner needs, and to working as a team to meet mutual objectives. Our company culture is also centered on a commitment to sustainability, as well as social and economic responsibility

Frequently Asked Questions :

Why work for us ?

It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at great technologies alongside stunning specialists with strong financial strength.

Also, we have some Employee Value Propositions :

- An outstanding work culture :

- Remote work :

- Work life balance :

- Provident fund Professional growth through our Learning and development

• Expertise in test planning and test strategy design for various types of testing - integration testing, functional testing, system testing and regression.

• Ability to quickly learn the functional aspects of the project & be the quality gatekeeper for the code release.

• Experience in testing the developed UI pages against the UX design to ensure the experience is realised. 

• Experience in creating knowledge artifacts and authoring guides for end-users

• Experience in creating test scenarios, test cases, traceability

• Hands-on experience with JIRA, WIKI, or Zephyr applications

• Understanding and working knowledge in Scrum Methodology

• Experience in Web,mobile, cross browser and device testing.

• Experience in Automation testing with Java and Selenium

• experience in frameworks like TestNG and Cucumber