Support Co ordinator (Help Desk)

Company Description

NonStop io Technologies, founded in August 2015, is a Bespoke Engineering Studio specializing in Product Development. With over 80 satisfied clients worldwide, we serve startups and enterprises across prominent technology hubs, including San Francisco, New York, Houston, Seattle, London, Pune, and Tokyo. Our experienced team brings over 10 years of expertise in building web and mobile products across multiple industries. Our work is grounded in empathy, creativity, collaboration, and clean code, striving to build products that matter and foster an environment of accountability and collaboration.

Role Description

This is a full-time hybrid role for a Java Software Engineer, based in Pune. The Java Software Engineer will be responsible for designing, developing, and maintaining software applications. Key responsibilities include working with microservices architecture, implementing and managing the Spring Framework, and programming in Java. Collaboration with cross-functional teams to define, design, and ship new features is also a key aspect of this role.

Responsibilities:

● Develop and Maintain: Write clean, efficient, and maintainable code for Java-based applications 

● Collaborate: Work with cross-functional teams to gather requirements and translate them into technical solutions 

● Code Reviews: Participate in code reviews to maintain high-quality standards 

● Troubleshooting: Debug and resolve application issues in a timely manner 

● Testing: Develop and execute unit and integration tests to ensure software reliability

● Optimize: Identify and address performance bottlenecks to enhance application performance 

Qualifications & Skills:

● Strong knowledge of Java, Spring Framework (Spring Boot, Spring MVC), and Hibernate/JPA 

● Familiarity with RESTful APIs and web services 

● Proficiency in working with relational databases like MySQL or PostgreSQL 

● Practical experience with AWS cloud services and building scalable, microservices-based architectures

● Experience with build tools like Maven or Gradle 

● Understanding of version control systems, especially Git 

● Strong understanding of object-oriented programming principles and design patterns 

● Familiarity with automated testing frameworks and methodologies 

● Excellent problem-solving skills and attention to detail 

● Strong communication skills and ability to work effectively in a collaborative team environment 

Why Join Us? 

● Opportunity to work on cutting-edge technology products 

● A collaborative and learning-driven environment 

● Exposure to AI and software engineering innovations 

● Excellent work ethic and culture 

If you're passionate about technology and want to work on impactful projects, we'd love to hear from you

About HealthAsyst

HealthAsyst is a leading technology company based out of Bangalore India focusing on the US healthcare market with a product and services portfolio. 

HealthAsyst IT services division offers a whole gamut of software services, helping clients effectively address their operational challenges. The services include product engineering, maintenance, quality assurance, custom-development, implementation & healthcare integration. The product division of HealthAsyst partners with leading EHR, PMS and RIS vendors to provide cutting-edge patient engagement solutions to small and large provider group in the US market.

Role and Responsibilities

• Ability to face customer as AI expert, assisting in client consultations.
• Own the solutioning process, Align AI projects with client requirements.
• Drive the development of AI and ML solutions that address business problems.
• Collaborate with development teams and solution architects to develop and integrate AI solutions.
• Monitor and evaluate the performance and impact of AI and ML solutions and ensure continuous improvement and optimization.
• Design and develop AI/ML models to solve complex business problems using supervised, unsupervised, and reinforcement learning techniques..
• Build, train, and evaluate machine learning pipelines, including data preprocessing, feature engineering, and model tuning.
• Establish and maintain best practices and standards for architecture, AI and ML models, innovation, and new technology evaluation.
• Collaborate with software developers to integrate AI capabilities into applications and workflows
• Develop APIs and microservices to serve AI models for real-time or batch inference.
• Foster a culture of innovation and collaboration within the COE, across teams and provide mentorship/guidance to the team members.
• Implement responsible AI practices, including model explainability, fairness, bias detection, and compliance with ethical standards.
• Experience in deploying AI models into production environments using tools like TensorFlow Serving, TorchServe, or container-based deployment (Docker, Kubernetes)

Qualifications

• 3+ years of experience in AI and ML projects.
• Proven track record of delivering successful AI and ML solutions that address complex business problems.
• Expertise in design, development, deployment and monitoring of AI ML solutions in production.
• Proficiency in various AI and ML techniques and tools, such as deep learning, NLP, computer vision, ML frameworks, cloud platforms, etc.
• 1+ year experience in building Generative AI applications leveraging Prompt Engineering and RAG
• Preference to candidates with experience in Agentic AI, MCP and A2A (Agent2Agent) protocol.
• Strong leadership, communication, presentation and stakeholder management skills.
• Ability to think strategically, creatively and analytically, and to translate business requirements into AI and ML solutions.
• Passion for learning and staying updated with the latest developments and trends in the field of AI and ML.
• Demonstrated commitment to ethical and socially responsible AI practices

Employee Benefits: 

HealthAsyst provides the following health, and wellness benefits to cover a range of physical and mental well-being for its employees.

• Bi-Annual Salary Reviews 
• Flexible working hours
• 3 days Hybrid model
• GMC (Group Mediclaim): Provides Insurance coverage of Rs. 3 lakhs + a corporate buffer of 2 Lakhs per family. This is a family floater policy, and the company covers all the employees, spouse, and up to two children 
• Employee Wellness Program- HealthAsyst offers unlimited online doctor consultations for self and family from a range of 31 specialties for no cost to employees. And OPD consultations with GP Doctors are available in person for No Cost to employees 
• GPA (Group Personal Accident): Provides insurance coverage of Rs. 20 lakhs to the employee against the risk of death/injury during the policy period sustained due to an accident 
• GTL (Group Term Life): Provides life term insurance protection to employees in case of death. The coverage is one time of the employee’s CTC 
• Employee Assistance Program: HealthAsyst offers complete confidential counselling services to employees & family members for mental wellbeing 
• Sponsored upskills program: The company will sponsor up to 1 Lakh for certifications/higher education/skill upskilling.
• Flexible Benefits Plan – covering a range of components like 

a.     National Pension System. 

b.    Internet/Mobile Reimbursements. 

c.     Fuel Reimbursements. 

d.    Professional Education Reimbursements. 

• Job Description

We are looking for a talented Platform Engineer with a strong background in Python programming and AWS services to join our growing team.

Responsibilities:

• Contribute to the development and maintenance of our cloud management platform
• Collaborate with cross-functional teams to define, design, and deliver new features and functionality.
• Provide technical support and guidance to internal and external stakeholders.
• Stay up-to-date with the latest industry trends and technologies.
• 
  

Requirements:

• A total of 2-4 years of professional experience in developing applications/platforms using Python programming
• Strong understanding of Object-Oriented Programming, SOLID principles and RDBMS.
• Demonstrated experience in utilizing AWS services, including Lambda, RDS, and DynamoDB.
• Strong understanding of cloud computing concepts, infrastructure, and architectural best practices.
• Experience in using source control systems, such as Git.
• Excellent problem-solving skills and the ability to debug complex systems.
• Strong communication skills, both written and verbal, with the ability to work effectively with team members and stakeholders.
• A constant hunger for learning and staying up-to-date with the latest industry advancements.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 
  

Nice to have:

• AWS Certified Developer – Associate or other relevant AWS certifications.
• Experience with the AWS Boto3 SDK for Python.
• Experience with other cloud platforms (Azure, GCP, etc.).
• Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes.

• Manage the end-to-end tender submission process, ensuring all necessary documentation is prepared and submitted accurately and on time.
• 
  
• Review tender requirements and documentation to understand the scope of work, technical specifications, and evaluation criteria.
• 
  
• Coordinate and collaborate with cross-functional teams, including sales, finance, legal, and operations, to gather the required information for bid preparation.
• 
  
• Conduct pre-qualification assessments to determine the company's eligibility for participating in specific tenders.
• 
  
• Prepare technical specifications and develop comprehensive proposals that address the client's requirements.
• 
  
• Handle customer relationship management (CRM) activities, maintaining accurate records of interactions and correspondence related to the tender process.
• 
  
• Participate in post-tender processes, such as negotiations and contract finalization, if the tender is awarded to our company.
• 
  
• Stay updated on industry trends, market developments, and regulatory changes related to tendering and procurement.
• 
  
• Prepare and submit tender proposals within design

Introducing BECO – a revolutionary home care brand that is dedicated to sustainability and eco-friendliness. We bring you plant-based, bamboo-based products that are highly effective and 100% chemical free. We understand how important it is to take care of our environment and we are here to provide an environmentally conscious solution for all your homecare needs. Our products are carefully crafted to be gentle on the environment without compromising on quality. We’re proud to be part of an innovative direct-to-consumer (D2C) model that allows us to provide quality products directly from our brand, to you! We’re passionate about making the world a better place and we hope you join us in this journey.

Your responsibilities would be:

·      Create a 100% digital ecosystem to help solve business goals

·      Design solutions

·      Evaluate platforms and Softwares

·      Build database lakes

Third Party software integration:

·      SFA integration- coordinate with the users for any issues

·      Support report generation and other customizations

·      Overlook the tasks assigned to the team along with other SAP users

·      Should be able to understand the business process- Production, Inventory Management, Purchase & Sales Process

·      Should be a problem solver for the users using any application within the management

·      Automate the process for the users whenever required for smooth functioning

Skills Required:

·      Someone who has largely been a part of automations, integrations, digital transformation

·      SAP B1 experience is an added advantage

·      Engineering Graduations preferred

·      Minimum 5-6 years’ relevant experience (FMCG Industry preferred)

Location – Andheri East, Next to Marol Naka Metro Station

Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes

The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned

Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway