Graphic Design Lead

Bangoli language Required

costumer care executive

office timing 10am to 6pm

office location noida sectore 62

Status: Open

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No of Openings: 30

Salary: ₹15000 - ₹18000 INR

Language: English, Hindi

Skills: Excel, Computer

Experience: 0 - 5 years

Qualification: 12th

Age: 18 - 30 years

Description

Visit

We are hiring a customer service representative to manage customer queries and complaints.

Responsibilities

• Require one year relevant experience in inbound process
• Excellent communication in English and Hindi
• A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
• Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
• Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
• To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
• It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
• Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

Qualifications-

• 12th or Graduate
• Language- Hindi & English
• Age 18-30

For Inbound-

• Good communication skills
• Rotational shift and week off
• Salary - for fresher - 15k In hand
• Experience - 16.5k in hand

● .NET Experience - Min. 5 yrs

● Must have 4+ Yrs of experience in .Net with C#

● Must have 2+ Yrs of experience in Asp.Net Core framework

● Must have good knowledge of RDBMS Database (SQL server) Others (Skills & Experience),

● Preference will be given to those candidates having frontend framework experience such as Angular

● Technical skills: Windows, IIS, Design Patterns, OOPS, Version Control

● Must have an understanding of OOPs concepts.

● Must have worked on a Sql Server database.

● Passionate about Digital Learning based Software Development

● Very good attitude

● Willingness to take ownership

● Good communication

● Ability to perform under pressure

● Nice to have EdTech Experience and Knowledge

● Preferable Clever /OneRoster and LTI knowledge SKILLS:

● Should have worked in a Product organization

● Ability to design applications around natural user interfaces.

● Ability to understand business requirements and translate them into technical requirements

● A knack for benchmarking and optimization

● Proficient understanding of code versioning tools, such as Git

● Familiarity with continuous integration RESPONSIBILITIES:

● Design, build and maintain high performance, reusable, and reliable code

● Code Review

● Technical solutioning

● Translate designs and wireframes into high-quality code

● Ensure the best possible performance, quality, and responsiveness of the application

● Identify and correct bottlenecks and fix bugs

● Help maintain code quality, organization, and automatization

looking for a candidate who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow as a developer.

Salesforce Certified Developer 1 (PD1), Apex, Salesforce integration with large applications End to End (for Salesforce API understanding)

• Must have: The candidate should have Salesforce Certified Developer 1 (PD1)
• Must Have: 3+ Years of experience as Salesforce Developer
• Must have: Web Application Development Background in a Product Company
• Must have: Excellent development experience with Apex is a must
• Must have: Experience in Visual Force pages development (for Xoxoday UI components)
• Must have: Experience in Salesforce integration with large applications End to End (for Salesforce API understanding)
• Must have: Experience and knowledge of Lightning Design System (for Xoxoday UI widget components)
• Must have: Proven experience with Salesforce development, system integrations, and bug fixes
• Must have: Very good Understanding of Salesforce standard objects and custom objects such as Leads, Account, Contacts, Opportunity, Products, Price book, Lead process, Sales process, and Forecasting is required
• Must have: Experience and knowledge of Lightning Design System
• Good to have: Experience with front-end languages and backend tools for web engineering (Apex, Triggers, DataLoader, Visualforce, Lightning Framework, API s JavaScript, HTML5, and CSS).
• Good to have: Hands-on experience in Salesforce Community Cloud, Service Cloud, and Lightning

• Ability to join a small and growing team, and work with some of the coolest people you've ever met
• Opportunity to make an impact, and leave your mark on this organization.
• Competitive compensation, with the ability to shape your own career trajectory 

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.

Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.

We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!

• Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, design and develop web applications and SPA’s i.e., UI/UX, and underlying backend – API’s, security framework, scalable microservices etc.
• Daily Grind: Interface with the product manager, project managers, and the engineering team to achieve sprint goals on the product roadmap.
• Career Progression: Senior Full Stack Engineer, Technical Architect

• Work in a product-development team capable of independently authoring software products.
• Guide junior programmers, set up the architecture, and follow modular development approaches.
• Design and develop code which is well documented.
• Optimize of the application for maximum speed and scalability
• Adhere to the best Information security and Devops practices.
• Research and develop new approaches to problems.
• Design and implement schemas and databases with respect to the AI application
• Cross-pollinated with other teams.

HARD AND SOFT SKILLS

Must Have

• Problem-solving abilities
• Extremely strong programming background – data structures and algorithm
• Angular/React, Strong UI/UX skills
• Very strong python background, TDD, CI/CD,
• Software design skills i.e., OOPs, design patterns
• SQL, NoSQL – design of schemas and databases
• Microservices architecture, Cloud native apps

Good to Have

• Enterprise Design Patterns
• Distributed Systems
• Exposure to ML and Data Science
• Docker, Kubernetes, AKS, Kafka, Graph databases