Senior AR Caller (US Healthcare

We are looking for experienced and detail-oriented AR Analysts / Senior AR Analysts to join our Medical Billing – Semi-Voice Process team in Chennai. The role involves managing Accounts Receivable activities for US healthcare clients, including payment posting-related activities, denial management, correspondence handling, insurance follow-up, and account resolution.

The ideal candidate should have strong knowledge of US healthcare AR processes, good communication skills, analytical ability, and hands-on experience in resolving outstanding accounts and improving collections.

RCM Analytics Specialist – US Healthcare

Job Title: RCM Analytics Specialist

Department: Revenue Cycle Management (RCM)

Industry: US Healthcare / Medical Billing

Experience: 2–5 Years

Employment Type: Full-Time

Location: Mohali

Shift: US Shift / Night Shift

Work Mode: Work from Office

Job Summary

We are looking for an experienced RCM Analytics Specialist to analyze US Healthcare RCM data, prepare performance reports, identify trends and revenue gaps, and provide actionable insights to improve collections, reduce denials, and enhance operational performance.

Key Responsibilities

• Analyze US Healthcare RCM data to identify trends, gaps, operational issues, and areas for improvement.
• Prepare and maintain daily, weekly, and monthly RCM performance reports and dashboards.
• Analyze denial trends and identify root causes, including eligibility, authorization, coding, documentation, and payer-related issues.
• Track payer-wise and client-wise performance and identify potential revenue leakage.
• Analyze AR aging buckets and identify high-value or aging accounts requiring immediate attention.
• Develop reports to help management monitor team productivity, collections, quality, and financial performance.
• Prepare MIS reports, dashboards, ad-hoc analysis, and business insights for management.
• Present analytical findings and recommendations to management and operational stakeholders.

Required Skills & Qualifications

• 3–5 years of experience in US Healthcare RCM, Medical Billing Analytics, MIS, Business Analytics, or Healthcare Operations.
• Strong analytical and problem-solving skills.
• Good understanding of RCM metrics, reports, and operational KPIs.
• Ability to analyze large datasets and identify trends, discrepancies, and opportunities for improvement.

Preferred Skills

• Experience with Power BI or other BI/dashboarding tools.
• Knowledge of SQL and database querying.
• Advanced Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS, charts, and dashboards.
• Experience in developing automated MIS/RCM dashboards.

What We Offer

• Competitive Salary: ₹40,000 – ₹70,000 per month
• Attractive Incentives for experienced candidates
• Growth and career development opportunities
• Professional and collaborative work environment

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

How to reach me?

Connect with me on my LinkedIn

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Sales Representative – Biller Acquisition

Experience: 1–2 Years

Location: Hyderabad

Employment Type: Full-Time

About the Role

We is looking for a high-energy, target-driven Sales Representative to drive Biller Acquisition across relevant Bharat Connect categories. You will be responsible for identifying potential billers, generating leads, conducting outreach, managing follow-ups, and driving the complete onboarding process.

This is an execution-focused role for someone who is comfortable with outbound sales, relationship building, CRM management, and achieving measurable acquisition targets.

Key Responsibilities

Biller Acquisition & Sales

• Identify and acquire potential billers across categories such as:
• Broadband & Internet Service Providers
• Cable TV Operators
• Piped Gas Providers
• Loan Repayment Providers
• Subscription Businesses
• Insurance & Financial Services
• Educational Institutions
• Other eligible utility and biller categories
• Build and maintain a strong pipeline of qualified prospects.
• Conduct daily outbound calls and regular follow-ups with decision-makers.
• Understand prospect requirements, billing models, customer base, and payment collection processes.
• Present Ziptap's value proposition and explain the onboarding process.
• Schedule product discussions, demos, and onboarding calls.
• Own the complete sales cycle from prospecting to successful onboarding.

Biller Onboarding

• Collect and verify required onboarding information and documentation.
• Coordinate with internal operations, product, compliance, and partner teams.
• Track onboarding status and proactively resolve delays.
• Ensure accurate documentation and timely completion of the onboarding process.

CRM & Reporting

• Manage leads and the complete sales pipeline using Zoho CRM or similar CRM tools.
• Maintain daily call logs and follow-up schedules.
• Track leads, meetings, onboarding status, conversions, and pipeline performance.
• Use Excel or Google Sheets for reporting and pipeline management.

Requirements

Experience

• 1–2 years of experience in Sales, Business Development, Partnerships, Merchant/Biller Acquisition, Payments, Fintech, BBPS/Bharat Connect, Banking, or related industries.
• Experience in merchant acquisition, partner acquisition, channel sales, or business onboarding is preferred.
• Experience working with fintech, payment service providers, telecom, utilities, lending, subscriptions, or financial services will be an advantage.

Skills

• Strong communication and telephonic sales skills.
• Comfortable making outbound calls and consistent follow-ups.
• Ability to interact with business owners, founders, CXOs, and decision-makers.
• Experience with Zoho CRM or similar CRM platforms.
• Proficiency in Microsoft Excel / Google Sheets and documentation tools.
• Strong understanding of the sales funnel and customer onboarding process.
• Excellent follow-up discipline and attention to detail.
• Ability to manage multiple prospects and onboarding processes simultaneously.
• Target-driven with a strong sense of ownership.

Key Performance Indicators

• Onboard 5–10 new billers per month.
• Build and maintain a strong pipeline of qualified prospects.
• Achieve monthly targets for leads, meetings, documentation completion, and successful onboarding.
• Conduct consistent daily outreach and follow-ups.
• Maintain accurate and up-to-date CRM records.

Why Join Us?

You will get the opportunity to work in the growing payments and Bharat Connect ecosystem and play a direct role in expanding network of billers and service providers.

The role offers significant ownership and growth opportunities into larger Business Development, Partnerships, and Biller Acquisition roles as the company scales.

Key Responsibilities

• Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
• Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
• Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
• Analyze aging reports, payment patterns, credit limits, and account statements.
• Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
• Maintain accurate account updates, collection notes, approvals, and documentation.
• Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
• Achieve defined collection targets, SLAs, and quality standards.

Mandatory Criteria

• 4+ years overall experience with 2+ years in B2B Collections/O2C.
• International Voice & Portfolio Handling – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication and analytical skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization mandatory.
• Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.