Data Migration Engineer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

What you’ll be doing

• Lead the development of our platform’s front end.
• Work with the product and design teams along with the founders to build new product features from start to finish: through conception, research, implementation, and maintenance.
• Work closely with founders and internal/external stakeholders to build products, tools, and services from scratch and deliver high-quality software solutions.
• You'll leverage your frontend knowledge to help improve performance and reliability, and polish existing features.
• Share your technical expertise to help the team make thoughtful and scalable design decisions and identify performance bottlenecks to troubleshoot quickly.
• Manage product development priorities, deadlines, and deliverables.
• Ensure high-performant and responsive web applications and websites.

Skills & Qualities we’re looking for

• Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
• 2-4 years of experience as a frontend developer (rare exceptions for highly skilled developers) at a fast-paced, preferably early / growth stage start-up.
• You're familiar with HTML, CSS, Javascript, and a React-like UI framework.
• Knowledge of codebases and version control systems (Git).
• You have experience debugging performance issues with UI in modern browsers across multiple platforms.
• Well-versed with SQL database design & RDBMS concepts.
• Strong arithmetic reasoning, logical and analytical thinking skills.
• Strong knowledge of code quality maintenance and performance analysis.

Job Summary:

We are seeking a detail-oriented and experienced Accountant with hands-on expertise in Zoho Books to manage and streamline our financial operations. The ideal candidate should have a strong understanding of accounting principles and be proficient in using Zoho Books for daily financial management, reporting, and compliance.

Key Responsibilities:

• Manage day-to-day accounting tasks using Zoho Books, including invoicing, expense tracking, bank reconciliations, and ledger entries.
• Prepare monthly, quarterly, and annual financial reports.
• Ensure accurate and timely recording of all financial transactions.
• Monitor accounts receivable and payable.
• Handle GST/VAT and other statutory compliance reporting within Zoho Books.
• Coordinate with auditors and assist in audits.
• Automate financial workflows and improve process efficiency using Zoho Books features.
• Collaborate with internal teams for budgeting and cost tracking.
• Maintain up-to-date knowledge of financial regulations and Zoho Books updates.

Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field.
• Proven work experience as an Accountant, preferably with 2+ years using Zoho Books.
• Solid knowledge of accounting principles and taxation.
• Proficient in MS Excel and Zoho Books.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

Devops Engineer(Permanent)

Experience: 8 to 12 yrs

Location: Remote for 2-3 months (Any Mastek Location- Chennai/Mumbai/Pune/Noida/Gurgaon/Ahmedabad/Bangalore)

Max Salary = 28 LPA (including 10% variable)

Notice Period: Immediate/ max 10days

Mandatory Skills: Either Splunk/Datadog, Gitlab, Retail Domain

· Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.

· 10+ years’ experience in software development

· 8+ years of experience in DevOps

· Mandatory Skills: Either Splunk/Datadog,Gitalb,EKS,Retail domain experience

· Experience with the following Cloud Native tools: Git, Jenkins, Grafana, Prometheus, Ansible, Artifactory, Vault, Splunk, Consul, Terraform, Kubernetes

· Working knowledge of Containers, i.e., Docker Kubernetes, ideally with experience transitioning an organization through its adoption

· Demonstrable experience with configuration, orchestration, and automation tools such as Jenkins, Puppet, Ansible, Maven, and Ant to provide full stack integration

· Strong working knowledge of enterprise platforms, tools and principles including Web Services, Load Balancers, Shell Scripting, Authentication, IT Security, and Performance Tuning

· Demonstrated understanding of system resiliency, redundancy, failovers, and disaster recovery

· Experience working with a variety of vendor APIs including cloud, physical and logical infrastructure devices

· Strong working knowledge of Cloud offerings & Cloud DevOps Services (EC2, ECS, IAM, Lambda, Cloud services, AWS CodeBuild, CodeDeploy, Code Pipeline etc or Azure DevOps, API management, PaaS)

· Experience managing and deploying Infrastructure as Code, using tools like Terraform Helm charts etc.

· Manage and maintain standards for Devops tools used by the team

Manage all aspects of assigned properties

Design business plans for assigned properties that suit customers’ needs

Inspect and arrange maintenance to meet standards

Maintain a positive, productive relationship with tenants

Negotiate lease/contracts with contractors in a timely and reliable manner

Advertise and market vacant spaces to attract tenants

Collect receivable accounts and handle operating expenses

Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends

Oversee properties’ personnel and assess its performance

Accomplish financial goals and report periodically on financial performance

Source and build relationships with prospective clients to expand business opportunities

Update job and market knowledge

Job ID: RP1041

Job Location: Chennai (After Pandemic)

Expected joining within a week

Required Experience: 5 to 8 years

• Good at UI framework with AEM skills knowledge
• 4+ plus years of experience with Adobe
• Must be available to join within a week

About Us:

Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming.

• 1 - 3 years of experience in Automation Testing.
• Must have experience working with Automation Testing and Basic manual, POSTMAN, API Testing, Mobile Testing  and Jmeter.
• Good understanding of SLDC and STLC
• Design, write and execute detailed test Cases for web and mobile application
• Contribute ideas to improve our QA processes and best practices based on your extensive experiences.
• Work with development team to understand the underlying technology to improve the authored test cases.
• Execute the test cases and ensure that the product is adhering to the functional specs authored.
• Hands on Experience in Mobile Application (Android/IOS) end to end testing,
• functional and UI Testing
• Responsive Testing
• Experience using defect management tool
• Excellent Logical and Reasoning thinking must
• Excellent communication is a must

• Ownership of site MES system and provide support to the users for having uninterrupted operations at shop floor using MES
• Set up a fully functional service desk, responsible and accountable for MES support for execution excellence.
• Understand and develop expertise on FTPS- Werum PAS|X application 
• Design and simulate Master Batch Records on PAS|X application or Rockwell FTPS platform
• Understand SAP system and interface scenarios between SAP and MES systems
• Liaise between internal teams and external project teams and ensure task completion
• Responsible for the entire MES system through its lifecycle  and the associated peripherals used 
• Responsible for new project implementation and upgrade projects from requirement gathering stage to qualification and final delivery
• Understanding of 21CFR Part11 requirements for computerized systems and Computer system validation concepts.
• Understand end to the end production process of API Manufacturing
• Provide functional guidance to users working on the application
• Define hardware requirements for implementation of MES system
• Responsible for preparation and execution of MES administration SOPs and roles of a system administrator.
• Coordinating with the vendor support team for issue corrections and implementing corrections/ enhancements and version upgrade of Application in accordance with qualification standards and SOPs
• Interact with the business users to gather, understand the business needs; analyses process documents, analyses workflows, conduct workshops & surveys in order to document the project scope and business requirements
• Works with architects and business partners to identify technical solutions for business process improvements; Solution the client requirements balancing the value proposition and scope.