Data Migration Engineer

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Role & Responsibilities

As a Junior Full Stack Engineer at , you will work on product features end-to-end - from the data model to the pixel on the screen.

You will work alongside senior engineers, learn to bridge engineering and product, and contribute to translating complex business workflows into interfaces that enterprise teams actually use. You will own smaller features and grow into full vertical ownership over time.

• Work on product features end-to-end - complex configuration UIs, workflow builders, and operational dashboards for enterprise users
• Contribute to customer-facing surfaces - SDKs, embeddable flows, and APIs that directly shape how clients experience
• Learn and apply frontend architecture best practices - component structure, state management, performance optimisation, and accessibility
• Build backend APIs and data models under senior guidance - developing end-to-end ownership over time
• Debug issues across the full stack - learn to trace problems from symptom to root cause
• Collaborate with design, product, and customer success - hear feedback from real users and let it shape what you build
• Partner with the GenAI engineer to surface AI capabilities through clean, well-designed product interfaces
• Participate in code and design reviews to learn and grow

Ideal Candidate

• Strong Full Stack Engineer profiles
• Mandatory (Experience 1) – Must have 1+ years of hands-on full stack engineering experience (avoid frontend-heavy only profiles, backend heavy will work)
• Mandatory (Experience 2) – Must have strong backend engineering experience using Python, including designing and owning APIs, services, and data models in production environments
• Mandatory (Experience 3) – Must have strong frontend development experience using React (or equivalent), including component architecture, state management, and building production-grade user interfaces
• Mandatory (Experience 4) – Must have end-to-end ownership experience, building and shipping features across the full stack (UI + API + database) without clear handoff boundaries
• Mandatory (Experience 5) – Must have strong web fundamentals, including understanding of browser rendering, performance optimization, and accessibility best practices
• Mandatory (Experience 6) – Must be able to demonstrate solving complex problems on both frontend and backend, clearly articulating trade-offs, decisions, and outcomes
• Mandatory (Experience 7) – Must have solid experience with databases (SQL/NoSQL), including schema design, query optimization, and handling performance bottlenecks
• Mandatory (Company) - Top Product Companies, (preferred early-stage startups with Seed to Series C/D with fast-paced shipping culture)
• Mandatory (Education) - Tier-1 institutes (IITs, BITS, IIITs), Can be skipped if from Top notch product companies
• Preferred (Skill 1) – Strong proficiency in TypeScript, with experience in type-safe architecture and scalable frontend/backend systems
• Preferred (Skill 2) – Experience with testing frameworks such as Cypress / Playwright and strong unit testing practices
• Preferred (Skill 3) – Experience working with cloud platforms (AWS preferred)

About the Role:

We are looking for a detail-oriented and analytical Senior Data Analyst to join our Chennai team. The ideal candidate will have strong skills in T-SQL/PL-SQL, data platform management, and reporting tools, along with experience in database administration and performance tuning. You will play a key role in transforming raw data into meaningful insights that drive business decisions.

Key Responsibilities:

• Write complex queries using T-SQL / PL-SQL to extract, manipulate, and analyze data.
• Develop and maintain reports, dashboards, and visualizations using modern reporting platforms (Power BI, SSRS, etc.).
• Manage and maintain the data platform to ensure availability, accuracy, and security.
• Support database administration tasks including backups, restores, access management, and monitoring.
• Perform performance tuning of SQL queries and databases to ensure optimal response times.
• Collaborate with cross-functional teams to understand data requirements and deliver actionable insights.
• Ensure data integrity and consistency across all reporting systems.

Mandatory Skills:

• T-SQL / PL-SQL – Advanced query writing and stored procedure development.
• Reporting Platforms – Experience with tools like Power BI, SSRS, Tableau, etc.
• Data Platform Management – Knowledge of modern data ecosystems (SQL Server, Oracle, Azure Data Services, etc.).
• Database Administration – Proficient in handling database maintenance, security, and monitoring.
• Performance Tuning – Strong understanding of optimizing SQL queries and database performance.

Preferred Qualifications:

• Experience with cloud-based data services (Azure, AWS, etc.)
• Knowledge of ETL tools and data warehousing concepts
• Understanding of data governance and compliance

What We Offer:

• Great Culture – A workplace that feels like home! We believe in collaboration, trust, and creating a supportive environment.
• Growth Opportunities – We invest in your learning and development to help you grow both personally and professionally.
• Health & Wellness – Comprehensive wellness programs and benefits to support your well-being.
• Performance Recognition – We celebrate achievements and recognize efforts through regular rewards and appreciation.

Drop us a message or apply now to be part of something big.

kindly Mentions your:

-Current Location

-Your Total Experience

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-N.P-

Let's Grow Together

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

We are looking for a highly skilled Salesforce Principal Consultant to make our team even stronger with his/her leadership skills. The ideal candidate must be fluent in English. A solid experience in an agile development environment is essential. If you are an innovative, passionate, hands-on problem-solver who is prepared to think out of the box, hands-on with coding, and be challenged, this is perfect for you.

Responsibilities

● Demonstrate thought leadership in Salesforce CRM and Platform innovations and practices.

● Ability to provide technical governance across Salesforce Platform solutions.

● Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and to meet the business objectives in a timely and cost-effective manner.

● Identify & highlight different risks involved and work on mitigation plans.

● Mentoring team members to bring them up to speed.

● Drive and build a culture of learning throughout the team and improve core Salesforce expertise and come up with innovation and reusable components.

● Lead and guide the team during various phases of the project including (but not limited to) design, coding, unit testing to deployment. ● Act as a bridge between the development team and the customer.

● Provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions.

● Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, peer code review, deployment, and support.

● Maintain a proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet goals successfully.

● Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment.

● Interact directly with managers and teams as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.

● Ability to lead stakeholders across the organization at all levels to consensus in asserting an architecture that aligns the business objectives.

Tech Skills Checklist

● 8+ years of Salesforce experience.

● At least 4+ years of experience leading a technical team or in a senior role taking technical ownership.

● Must have Hands-on experience on multiple Salesforce cloud offerings, like Sales, Service, Communities, etc.

● Extensive development experience with Salesforce development technologies; Salesforce, Apex, Data modeling, Workflow, SOQL, SOSL Approval process, and Security using Roles/Profiles/Sharing Settings.

● Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment.

● In-depth knowledge of JavaScript, REST API, SOAP API, XML, UML, Ajax, JSON, HTML/CSS.

● Experience in query and code optimization to improve the performance of applications.

● Experience in Release Management and Continuous Integration Methodologies.

● Experience in the Implementation of Various Tools for Code Reviews, Version Control and Deployment.

● Collaborating with the QA team to define test cases and metrics, and resolve questions about test results.

● Proven experience in building POC’s, demos, and participating in requirement gathering sessions OR pre-sales meetings with prospective customers.

● Experience with Agile software development methodologies. Soft

Skills Checklist

● Excellent verbal and written communication skills. The ability to communicate complex issues in a concise easy-to-follow manner is essential.

● Should have Exceptional Leadership Skills.

● Holding Strong Work Ethics.

● Self-motivated to learn new applications and domains, and love challenging yourself to constantly raise the bar.

● Strong analytical and problem-solving skills, Ability to diagnose and troubleshoot problems quickly.

● Ability to take full ownership of tasks and projects.

● Team player with excellent interpersonal skills.

● Possess a Can-Do attitude to overcome challenges.

● Should have proactive time management skills.

ROLES & RESPONSIBILITIES:

• A thorough study of the brand, its values, deliverables, upgrade systems and good communication skills with the client is required.

• A thorough study of the existing product list and their materials is required.

• Management of front desk operations & point of sales

• Receive and respond to customer enquiries as required

• Acquire a thorough understanding of Key customer needs and requirements

• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

• Engagement in Strategic Planning of Sales and BD

• Setting up meetings with the prospective clients

• Presenting product/ service demonstrations to the client

• Establishing new business links

• Seek new opportunities through networking, cold calling, and social media channels

• Expand the relationships with existing customers by continuously proposing solutions that meet their requirements

• Custom orders or modifications: If there are any requests to personalise the size / material / module / design of an existing product, all the details must be coordinated with the support of the Product

• Design Head (PDH). All inputs need to be communicated with the client, keeping the PDH in Email CC. All finalised details must be thoroughly mentioned in the email and the Proforma invoice before payment confirmation

• Organise to send swatches when asked by clients. All the swatches need to be tagged with the correct coding that is registered by both parties (Client and Design studio)

• Prepare Proforma Invoice as per finalised requirement in the standard software used by the company.

• Ensure all client records are well maintained, accurate and current.

• Organise for payments, provide necessary information and make sure for timely sales. Keep accounts department informed and in email CC at all times.

• Ensuring payment and cash transaction are carefully managed for accuracy and consistency.

• Communicate sales with accounts department and OM at all times.

• Send order confirmation email (As per draft) once the payment is cleared. All such details to be confirmed with OM before sending

• Details will be > Estimated production time, and tentative Delivery date > Shipping time frame > Details with regards to any changes in order before xxx time

• Delivery confirmation email: All necessary information to be gathered from client (As per draft)

> Billing details (Name, address, GST no)

> Shipping details (Name, address, contact person who will receive the consignment)

> Information for Unloading of material

> Width for entry of big sized tempo through the lane / entry gate > Alloted space for parking, and unloading of material, distance to the elevator . staircase

> Floor no / number of flights for stairway

> Availability of service elevator OR Availability of Passenger elevator

> Width of Staircase. Furniture placement guidance / actual space for to keep material.

> Update Client for scheduled timings and any other important communication.

> Keep the client informed if there are any delays with the order, or schedule the exact delivery date in accordance to their availability.

Post Delivery:

• Update from client post delivery and acceptance of goods. Logistics Incharge, SM & OM to be informed of the status of the delivery. Any update or details to be immediately communicated via email to keep record of the conversation.

• Any mishaps or grievances to be addressed by email followed with the necessary acton / solution after consulting with the OM.

• After Sales Service: Thank you email - stating Warranty details

• Assembly Booklet and arrange a video call for assembly assistance, if required.

• Returns & Damages.

• Resolve any complaints, additional requirements post delivery

of goods. All information to be communicated to the necessary department. Any rework, design update, product replacement to be communicated with the OM & OP and PDH. Commitments and solution to be addressed only after approval of the OM.

• Maintaining files and filing system

• Completion of administrative tasks as assigned by Office Manager

• A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Take feedback from customers and share it with support teams

• Prepares reports by collecting, analyzing, and summarizing information.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

• Liaise with other managers to plan future development and strategies for the overall growth of the company.

Position: Business Development Manager

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/

Location: Vijayawada, Andra Pradesh

Language: English

Salary: 5 LPA to 7.20 LPA

We are looking for a motivated and ambitious Business Development Manager to

expand our clientele. You will be responsible for applying different sales strategies and

work with dedication to increase sales. Your ultimate goal will be to drive sustainable

financial growth by boosting sales and maintaining strong client relationships.

Requirements:

• Bachelor’s degree in business, marketing or related field.

• 4 - 8 Years of Experience in sales, marketing or related field.

• Strong communication skills and IT fluency.

• Ability to manage complex projects and multi-task.

• Excellent organizational skills.

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

• Proficient in Word, Excel, Outlook, and PowerPoint.

• Comfortable using a computer for various tasks.

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer

satisfaction

• The responsibilities of a Sales Manager Own recruiting, objectives setting,

coaching and performance monitoring of sales representatives.

• Prepare sales contracts ensuring adherence to law-established rules and

guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

Are you passionate in coding, art and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced developers (blockchain, frontend, backend) to join our team and start a revolution!

About the role as a full stack engineer at Torum, you will be remotely working alongside our core development team from India, Turkey, Malaysia and other regions in the future. A good mindset of forward planning should be cultivated to better your performance!

You will also get involved in constant discussions with our Lead Developer and Operational team members regarding the ideas, concepts as well as feature specifications to further enhance our platform.

Qualifications and Experience location GMT+8 or GMT+5:30

• Ability to work remotely or on-site (if Malaysia)
• More than 2 years of hands-on experience with React JS and Redux
• Ability to communicate (verbally and writing) well with the team in English
• Possess strong logics and understanding to come up with optimum solution in JS programming
• Played an active role in the design and architecture of the solutions
• Experience in creating apps with high priority on user experience
• Passion for best design, developing and coding practices
• Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
• Excellent debugging and optimization skills
• Unit/integration testing experience

Highly Favored Personality & Experience 

• Passionate
• Eager to learn and explore new things
• Trustworthy, easy-going, and honesty
• Experience with Solidity
• More than 1 year of experience with Web3 JS
• Good software engineering skills, insights, and experience
• Good knowledge of cryptography
• Hands-on experience with back-end framework and database is a bonus (Preferably Node.js and MongoDB)
• Experience in leading, or being a Senior/Lead in the front-end team to build, constantly improve and optimize a commercial level product, with a decent user base is a bonus
• Experience in building large-scale apps like Social Media, E-commerce, etc. where performance, scalability, and availability are the top priorities