Assistant Manager / Manager – Financial Reporting

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

About Company :-

Mentoria is a career discovery platform that enables students and early working professionals to discover themselves and their ideal career paths. We mentor individuals until they step into a career theyre immensely passionate about. Our mission is to transform India and then the world, and make it a happier place to live in. You can read more about how our platform works on www.mentoria.com. Mentoria works with 2.85 Lakh+ users, 160+ Corporates, 120+ Schools, 15+ Govts and NGOs and 950+ Career Coaches.

Job description:

Want to build India's largest and most delighted community of career counsellors and micro-entrepreneurs in the career guidance space? India has 1.4 million lesser career counsellors than it should given the demand for career guidance across students and working professionals. Solve this problem with us. We're looking for sales super stars.

Role & responsibilities

• Calling leads received in our sales funnel - 8th-12th Students, Parents, College Graduates, Working Professionals
• Understanding their top career challenges and introducing the most relevant solutions from the Mentoria suite of #CareerReady products
• Moving clients down the sales funnel to meet daily, weekly and monthly sales goals
• Educating customers on the importance of career guidance and mentorship
• Profitable revenue growth through upselling and referrals

Job Summary

• Develop and manage digital marketing campaigns
• Oversee a social media strategy
• Manage and maintain the organisation’s website(s)
• Write and optimise content for the website and social networking accounts such as Facebook and Twitter
• Track and analyse website traffic flow and provide regular internal reports
• Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
• Continually work on the Search Engine Optimization of the website(s)
• Write copy for email marketing campaigns
• Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing

Responsibilities and Duties

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Instagram, Twitter, Facebook etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)

Qualifications and Skills
BSc/BA in marketing or relevant field will be great!

- Working on Architecture and Standards team to validate designs and standards.

- Perform coding, bug verification, unit testing, and integration testing.

Evox Systems is an innovative IT company founded in Mumbai in 2014 and now based in Vadodara. We are a small international team of like-minded, young, enthusiastic individuals from India and Russia. We are on a hunt for curious, hardworking, like-minded people for various roles at the organization. If you feel you fit the bill, shoot in your CV or hit apply.

We are looking for an experienced full-stack developer to work on a number of company's web applications.

Responsibilities:

- Lead the development of a new web application,

- Oversee and guide the work of junior developers,

- Discuss high-level technical problems with the tech lead,

- Discuss user experience with the customer representative,

- Write high-quality code across the whole stack (MERN),

- Review code of the junior developers,
- Manage the team and product development.

Requirements:
- Experience in fullstack development,

- Experience in leading a team of junior developers,
- Ability to understand and implement nontrivial algorithms,
- Good knowledge of networking standards (HTTP specs, HTML specs, etc).

Working conditions:

- Working days: 5 days a week, from 10:00 till 19:00,
- Employment type: full-time
- Job location:

  * We will give preference to candidates who are willing to relocate to Vadodara, Gujarat. We will provide relocation assistance and support.

  * Exceptional candidates willing to work remotely will also be considered.