Telesales Executive

Role Summary

We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.

🔑 Key Responsibilities

Technical Troubleshooting & Incident Management

• Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
• Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
• Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
• Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).

Operational Excellence & Automation

• Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
• Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
• Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.

Collaboration & Prevention

• Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
• Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.

⚙️ Required Qualifications

• Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
• Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
• Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
• Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
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We are looking for a Senior Backend Engineer with a strong background in building distributed, scalable, and high-performance backend systems. The ideal candidate has 6+ years of backend engineering experience, including 3+ years in microservices or distributed architecture, and deep expertise in Python, FastAPI, PostgreSQL, Redis, and async I/O patterns.

The candidate will own backend services end-to-end — from architecture and design to implementation, optimization, and production support — while working closely with cross-functional teams to deliver mission-critical systems.

Key Responsibilities

1. Backend Architecture & Development

• Architect, design, and implement backend services using Python (preferably FastAPI) with clean, maintainable, and scalable code.
• Develop microservice components, service communication layers, and distributed workflows.
• Build APIs and backend modules optimized for performance, fault tolerance, and low latency.

2. Distributed Systems & Scalability

• Design and maintain distributed systems capable of handling high throughput and large-scale operations.
• Implement inter-service communication patterns (REST, event-driven, message queues, pub/sub).
• Ensure system resiliency through redundancy, graceful degradation, and autoscaling strategies.

3. Asynchronous & Event-Driven Architecture

• Build async workflows, background tasks, and pipeline services leveraging asyncio or async frameworks.
• Develop event-driven components including producers, consumers, and event processors.
• Optimize I/O-heavy operations to maximize concurrency and throughput.

4. Data Storage, Pipelines & Caching

• Design relational schemas, write optimized SQL queries, and work with PostgreSQL performance tuning (indexes, partitions, query planning).
• Implement caching strategies, rate limiting, distributed locks, and session storage using Redis.
• Build data validation pipelines and compliance-driven data flows ensuring data correctness and auditability.

5. Security, Reliability & Observability

• Implement authentication, authorization, encryption, and secure API practices.
• Build monitoring, alerting, metrics, and tracing systems using modern observability tools.
• Diagnose production issues, identify bottlenecks, and drive long-term fixes and improvements.

6. Code Quality & Technical Leadership

• Conduct detailed code reviews and ensure engineering best practices across the team.
• Participate in technical roadmap planning, architectural discussions, and system design decisions.
• Mentor junior and mid-level engineers; drive a culture of technical excellence and ownership.

Required Qualifications

• 6+ years backend engineering experience.
• 3+ years building microservices or distributed systems.
• Strong expertise in Python and frameworks like FastAPI (or Flask/Django with async exposure).
• Deep understanding of async I/O, concurrency models, and asynchronous programming in Python.
• Strong experience with PostgreSQL (schema design, advanced queries, optimization).
• Hands-on experience with Redis for caching, queues, session management, and distributed patterns.
• Experience with event-driven architectures, message processing, or streaming systems.
• Solid understanding of system design, scalability principles, and API lifecycle management.
• Experience working with CI/CD pipelines, containerization (Docker), and cloud environments.

Job Role: Senior Delegate Relations Executive (US/EU)     

Function : International Sales 

Location : Mumbai 

Joining: Immediate – 15 days

Education: Graduation  

Experience : Minimum 8 years 

Working Days : Monday – Friday (Sat and Sun fixed off) 

Shift timings  : (EU Shift12pm – 9pm)/ (US Shift 9pm – 6am) 

Benefits 

• Work life balance 

• Monthly sales achievers are rewarded with gift vouchers. 

• A performance-based commission structure offers earnings between INR 70,000 and INR 1 Lac, in addition to monthly salary. 

• Employees completing three years receive loyalty bonuses ranging from INR 1 lac to INR 5 Lacs. 

• Professional development and career advancement opportunities are actively encouraged. 

• Health coverage includes medical insurance worth INR 2 Lacs. 

• Opportunity to attend global conferences across Berlin, Germany, the USA, and Europe. 

• Managers are entitled to annual bonuses of up to INR 5 Lacs based on performance. 

• Additional benefits include paid holidays, festive leaves, and team gatherings. 

• Comprehensive perks such as Provident Funds and health insurance are provided. 

• Sick leave and relocation assistance are also part of the employee support program. 

Job Responsibilities: 

• Handle all enquiries professionally and always ensure excellent customer service. 

• Responsible for leading and motivating a team to achieve organizational goals and project milestones. 

• Oversee day-to-day operations while ensuring seamless collaboration across departments. 

• Assigned tasks, monitored progress, and provided regular feedback to enhance team productivity. 

• Work towards individual key performance indicators and revenue targets. 

• Speak to previous clients and book them 6 – 8 months in advance. 

• Lead generation and to create a database per project. 

• Speak to speakers and get their referrals booked. 

• Work on LinkedIn to engage with the clients. 

• Study competition to find new ways to retain customers. 

• Advise clients on creating profitable processes. 

• Conduct market research and competitor analysis to identify new opportunities for retention and growth. 

• Provide strategic client advisory to help create profitable event and partnership processes. 

Candidate Specification: 

• Excellent verbal and written communications skills. 

• Confident while working 

• Strong work ethic 

• To-do-attitude 

• Willingness to learn 

• Long term approach 

• International exposure 

Required Skills: 

• Minimum of 8 years’ experience within Delegate Sales/ International B2B Sales. 

• Proven track record of delivery against revenue and other KPI targets 

• Ability to build strong, trusting relationships with your client base. 

• Proficient in MS Office, with working knowledge of CRM platforms 

• Excellent communication and negotiation skills 

• A customer-oriented attitude 

• Problem-solving aptitude 

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

About Company

Obeikan Investment Group is a multi-national leader in packaging, education and health, with annual revenue of USD $1 billion. We're one of Saudi Arabia's 100 largest companies, with more than 3,000 employees and operations in 16 countries.

Job Location – Remote with an opportunity to move to Riyadh, Saudi Arabia

Role/ Responsibilities

• Lead a team of hard working backend developers. 
• Design APIs, DB, Queues, monitoring for micro services. 
• Writing, deploying and managing micro services. 
• Migrate existing components into distributed micro service architecture. 
• AWS Cloud / Google Cloud Platform (Manage Infrastructure). 
• API integration with 3rd parties. 
• Unit test cases, automation. 
• Database optimisation. 
• Design of highly concurrent backend architecture. 
• Handling high traffic data. 

Experience required: 

• Sound fundamentails in software design. 
• Must have worked on distributed and micro service architecture. 
• Sound fundamentals on scale/ performance/ memory optimisation. 
• Sound fundamentals of authentication, authorization, payment processes, data security. 
• Must have experience in Spring / Spring boot. 
• Good to have experience in Kafka / JMS / RabbitMQ / AWS Elastic queue. 
• Good to have experience in Junit / mockito unit test cases. 
• Good to have knowledge in Mysql (or any RDBMS). 

Crownstack is a premium organisation that specializes in providing innovative digital technology solutions to various enterprises including startups, small and medium-sized businesses and Fortune 500 companies across the globe. Our services include, but are not limited to, UI design, mobile app and web development, Cloud computing, data analytics, and Dev Ops. We take pride in our ingenious, meticulous, and skilled workforce who aim to deliver sustainable and cutting-edge business and technology solutions to all our clients. ★ 100+ Successful Apps Delivered | ★ Enterprise and Startup Clients | ★ Scalable Products | ★ MEAN Stack | ★ Python, pHp, NodeJs | ★ Agile Development | ★ Best UI/UX Award

Crownstack is looking for ReactJs Developers to join our team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using ReactJs best practices. As a React Developer, you will implement a complete user interface across our mobile and desktop web interfaces.

Job Location: Gurgaon/Noida

Experience: 2+ years  

Roles and Responsibilities

• Develop user interfaces with the latest frontend technologies
• Research, analyze, and develop product features of increasingly complex nature
• Code tested and documented JavaScript, HTML, PUG and CSS
• Make design and technical decisions for ReactJs projects.
• Develop application code and unit testing in the ReactJs with REST APIs
• Ensure high performance of all systems developed

Skills and Qualifications

• 2+ years experience with ReactJs
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Experienced in Typescript is a plus
• Familiarity with testing frameworks (Ex. Enzyme)
• Experience in building highly reusable and decoupled components
• Experience in State management Libraries like Redux, mobx
• Critical thinking and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills