Telesales Executive

Job Description:

Key Responsibilities:

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 3-4 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

As a Campus Coordinator, you are expected to perform following tasks:

1. Efficient and effective management in collaboration with candidates, campus hiring managers and T&P team, including communication and calendar management.

2. Data Management, schedule meetings, interviews, HR events and maintain agendas.

3. Managing & coordinating campus recruitment activities.

4. Manage candidate grievances & doubts.

5. Responsible for Pre-joining engagement, on-boarding and documentation of campus joiners.

6. Issuance of Offer/Appointments letter post finalization of candidates.

ONLY MALE CANDIDATES WHO ARE LOCATED IN DELHI NCR AND GURGAON ARE REQUIRED.

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

*Qualifications:*

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

*Responsibilities:*

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

*Salary and Benefits:*

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Bachelor’s degree in computer science or other technical/scientific discipline

● Solid experience with cloud environments like Azure, GCP, AWS 

● Proficient with CI/CD tools such as CircleCI, Travis, Jenkins, Ansible, Terraform, Puppet, Chef 

● Strong expertise in Serverless architecture, Kubernetes cluster, and service mesh. 

● Strong hands-on experience with monitoring tools such as Prometheus 

● Ability to program with one or more high-level languages, such as Python, Java, Ruby, and JavaScript 

● Familiar with Git 

● Experience with performance monitoring and optimization. Ideally worked on large scale e-commerce projects 

Job responsibilities

• Participate in developing e-commerce websites on BigCommerce platform
• Collaborate with project managers and clients to understand requirements and participate in planning the development roadmap
• Be responsible for delivering optimized, fast loading, responsive, and highly functional website
• Migrate websites from other e-commerce platforms to BigCommerce and install and customize new BigCommerce themes
• Extending BigCommerce functionalities to the next level using storefront APIs, liquid programming, meta fields, etc.
• Implementing SEO/CRO best practices in BigCommerce sites

Roles & Responsibilities:
·Manage company’s various online bidding profiles
·Identifying quality lead and bringing up the projects for the company
·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
·Handle the initial discussions and collect the strategic information about the prospects
·Understand complex project requirements and prepare proposal /bid to generate leads
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
·Scout for new bidding platforms and websites to catch out the opportunities.
 
Skill & Experience Required
·Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
·Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
·Experience with lead generation and prospect management via various online bidding platforms.
·Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
·Lead generation through LinkedIn, database, and other social networks would be an added value.
·Ability to handle the sales independently or as part of a team

• Provide support to an organization in finding the qualified candidates for vacant job positions.
• Contribute to the human resource management and employment for smooth functioning of a medical facility.
• Review large number of resumes or curriculum vitae
• Research for job fairs, job seminars and involve in cold calling, referral recruiting, etc., to get the right candidate.
• Screen each resume carefully to shortlist the appropriate ones, based on the professional and personal credentials.
• Manage interview on telephones or personal meeting to figure out the matched qualities, before processing it to the hiring manager or key interview panel.
• Assist in arranging face-to-face interview with higher management.
• Assist the managers in recognizing the key skills and competencies of the candidate to make the final selection of the candidate.
• Negotiate and decide the cost/salary of the employee in consultation with the higher management.
• Check the background of candidates followed by employment reference checking.
• Carry out pre-employment tests like medical test, intelligence quotient, emotional quotient, etc.
• Report to the manager on the status of the interview and selection process.
• Work according to the rules, regulations and recruitment strategies of the organization.
• Suggest new approaches towards developing better recruitment policies.
• Arrange several marketing initiatives in advertising job vacancies through job sites, company website, newspaper, job vacancy journals, etc.
• Monitor the need for new employees for a particular post.
• Suggest effective employee benefit schemes to enhance the organization's effectiveness.
• Be aware of the healthcare job market trends.
• Analyze and review the effectiveness of the selected candidates and take corrective steps if goals are not met.

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

• Analyzing, planning and developing requirements and standards in reference to scheduled projects
• Assigning and overseeing the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Holding regular technical team meetings to determine progress and addressing any questions or challenges regarding projects
• Determining and defining clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• Researching and evaluating hardware and software technology options and weighing the cost/ benefit analysis when making large purchases on behalf of the company
• Updating and maintaining all production technologies ensuring proper maintenance and installation

Desired Candidate Profile

• Bachelor’s degree in engineering, computer science or related field or equivalent work experience
• Minimum 2 yrs management experience in consumer hardware/ software products (TWS, HeadPhone, Smart Watch), including development work and interactions with customers
• Extensive leadership experience and strong teaming abilities
• Excellent problem-solving skills
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles