DevOps Engineer

About Company:

• Role Overview

• Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.

• Key Knowledge

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience

Roles and Responsibilities:

• Gather and analyse cloud infrastructure requirements

• Automating system tasks and infrastructure using a scripting language (Shell/Python/Ruby

preferred), with configuration management tools (Ansible/ Puppet/Chef), service registry and

discovery tools (Consul and Vault, etc), infrastructure orchestration tools (Terraform,

CloudFormation), and automated imaging tools (Packer)

• Support existing infrastructure, analyse problem areas and come up with solutions

• An eye for monitoring – the candidate should be able to look at complex infrastructure and be

able to figure out what to monitor and how.

• Work along with the Engineering team to help out with Infrastructure / Network automation needs.

• Deploy infrastructure as code and automate as much as possible

• Manage a team of DevOps

Desired Profile:

• Understanding of provisioning of Bare Metal and Virtual Machines

• Working knowledge of Configuration management tools like Ansible/ Chef/ Puppet, Redfish.

• Experience in scripting languages like Ruby/ Python/ Shell Scripting

• Working knowledge of IP networking, VPN's, DNS, load balancing, firewalling & IPS concepts

• Strong Linux/Unix administration skills.

• Self-starter who can implement with minimal guidance

• Hands-on experience setting up CICD from SCRATCH in Jenkins

• Experience with Managing K8s infrastructure

Q2 is seeking a team-focused Lead Release Engineer with a passion for managing releases to ensure we release quality software developed using Agile Scrum methodology.  Working within the Development team, the Release Manager will work in a fast-paced environment with Development, Test Engineering, IT, Product Management, Design, Implementations, Support and other internal teams to drive efficiencies, transparency, quality and predictability in our software delivery pipeline.

RESPONSIBILITIES:

• Provide leadership on cross-functional development focused software release process.
• Management of the product release cycle to new and existing clients including the build release process and any hotfix releases
• Support end-to-end process for production issue resolution including impact analysis of the issue, identifying the client impacts, tracking the fix through dev/testing and deploying the fix in various production branches.
• Work with engineering team to understand impacts of branches and code merges.
• Identify, communicate, and mitigate release delivery risks.
• Measure and monitor progress to ensure product features are delivered on time.
• Lead recurring release reporting/status meetings to include discussion around release scope, risks and challenges.
• Responsible for planning, monitoring, executing, and implementing the software release strategy.
• Establish completeness criteria for release of successfully tested software component and their dependencies to gate the delivery of releases to Implementation groups
• Serve as a liaison between business units to guarantee smooth and timely delivery of software packages to our Implementations and Support teams
• Create and analyze operational trends and data used for decision making, root cause analysis and performance measurement.
• Build partnerships, work collaboratively, and communicate effectively to achieve shared objectives.
• Make Improvements to processes to improve the experience and delivery for internal and external customers.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s degree in Computer Science, or related field or equivalent experience.
• Minimum 4 years related experience in product release management role.
• Excellent understanding of software delivery lifecycle.
• Technical Background with experience in common Scrum and Agile practices preferred.
• Deep knowledge of software development processes, CI/CD pipelines and Agile Methodology
• Experience with tools like Jenkins, Bitbucket, Jira and Confluence.
• Familiarity with enterprise software deployment architecture and methodologies.
• Proven ability in building effective partnership with diverse groups in multiple locations/environments 
• Ability to convey technical concepts to business-oriented teams.
• Capable of assessing and communicating risks and mitigations while managing ambiguity.
• Experience managing customer and internal expectations while understanding the organizational and customer impact.
• Strong organizational, process, leadership, and collaboration skills.
• Strong verbal, written, and interpersonal skills.

Role – Devops

Experience 3 – 6 Years

Roles & Responsibilities –

• 3-6 years of experience in deploying and managing highly scalable fault resilient systems
• Strong experience in container orchestration and server automation tools such as Kubernetes, Google Container Engine, Docker Swarm, Ansible, Terraform  

• Strong experience with Linux-based infrastructures, Linux/Unix administration, AWS, Google Cloud, Azure

• Strong experience with databases such as  MySQL, Hadoop, Elasticsearch, Redis, Cassandra, and MongoDB.

• Knowledge of scripting languages such as Java, JavaScript, Python, PHP, Groovy, Bash.

• Experience in configuring CI/CD pipelines using Jenkins, GitLab CI, Travis.
• Proficient in technologies such as Docker, Kafka, Raft and Vagrant

• Experience in implementing queueing services such as RabbitMQ, Beanstalkd, Amazon SQS and knowledge in ElasticStack is a plus.

• Should have strong experience in working Configuration Management area, with tools preferably, TFSVC, TFS vNext OR GIT, SVN, Jenkins
• Strong working experience in tools related to Application Lifecycle Management, like Microsoft TFS
• Should have hands-on working experience in CICD (Continuous Integration Continuous Deployment) practices
• Strong be expertise in handling software builds & release mgmt. activities in Dotnet based environment / Java environment
• Strong skills in Perl or PowerShell or in any other scripting/automation/programming language
• Should have exposure to various build environments like dotNet, Java
• Should have experience with writing build scripts, automation of daily/nightly builds & deployment
• Good knowledge in Merging /Branching concepts.
• Good understanding of product life cycle management"
• Shall be very good technically; possess systems mindset and good problem-solving abilities
• Working with multisite teams, Quality conscious and Process & customer Oriented
• Self-starter and quick learner and ability to work with minimal supervision
• Can play a key role in the team
• Strong team player with a “can-do” attitude
• Ability to handle conflicts
• Ability to stay focused on the target in an ambiguous situation
• Good communication and documentation skills"

DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, set up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Skills and Experience

• 4+ years of experience in building infrastructure experience with Cloud Providers ( AWS, Azure, GCP)

• Experience in deploying containerized applications build on NodeJS/PHP/Python to kubernetes cluster.

• Experience in monitoring production workload with relevant metrics and dashboards.

• Experience in writing automation scripts using Shell, Python, Terraform, etc.

• Experience in following security practices while setting up the infrastructure. 

• Self-motivated, able, and willing to help where help is needed

• Able to build relationships, be culturally sensitive, have goal alignment, have learning agility  

Roles and Responsibilities

• Manage various resources across different cloud providers. (Azure, AWS, and GCP)

• Monitor and optimize infrastructure cost.

• Manage various kubernetes clusters with appropriate monitoring and alerting setup.

• Build CI/CD pipelines to orchestrate provisioning and deployment of various services into kubernetes infrastructure.

• Work closely with the development team on upcoming features to determine the correct infrastructure and related tools.

• Assist the support team with escalated customer issues.

• Develop, improve, and thoroughly document operational practices and procedures. 

• Responsible for setting up good security practices across various clouds.

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.