Instructional Designer

Job Title: Quality Analyst (QA) – Insurance Process

Location: Thane

Process:

SBI Insurance Process

Kotak Mahindra Bank – Insurance Sales Process

Job Description / Roles & Responsibilities:

Monitor and evaluate calls of insurance sales agents as per quality standards

Ensure adherence to process guidelines, compliance, and regulatory norms

Identify gaps in calls and provide constructive feedback to agents

Prepare daily/weekly quality reports and share insights with the team

Support process improvement and training initiatives

Maintain quality benchmarks and improve overall customer experience

Eligibility Criteria:

Qualification: HSC / Graduate

Experience: 6 months to 2 years as QA in Health or Life Insurance Sales Process

Good knowledge of insurance products and QA parameters

Strong communication, listening, and analytical skills

Salary:

₹25,000 to ₹28,000 (In-hand)

Other Requirements:

Immediate joiners preferred

Ready to work from office

What kind of work will you get?

We are looking for a java developer.

Examples of technical tasks:

Working on our backend SDK to implement APIs that will be consumed by the frontend widgets

Designing APIs for different auth recipes

Architecting auth flows

You will also be given non technical tasks like product brain storming, competitor analysis and writing documentation.

Note: Compensation is as per the applicant's geography

Requirements

Well versed in java with 2+ years of professional experience

Familiar with and comfortable working with Web frameworks like FastAPI, Django and Flask

Familiar with HTTP networking in java

Strong understanding of async and sync modes in java

Bonus:

Contributed to open source, or have your own open source repo with a community and many github stars

Built an in-house authentication or authorization solution or worked with solutions such as Keycloak, Auth0, Ory, Okta etc

If you like our project, please star us on https://github.com/supertokens/supertokens-core">Github

Note: Compensation is as per the applicant's geography

Recruitment Process

Initial Filtering

Apply

Technical Interview (1/2) - 1.5 hours

Discussion on your past work, this will involve sharing your work (code and output) via screen share

Architecture discussion and general programming related live code problems.

You will be allowed to use Google throughout the interview and you will be required to have screen share on.

This call will be with the CTO

Technical Interview (2/2) - 1.5 hour

This will involve a discussion to assess the breadth and depth of your technical knowledge and general questions on various technical topics.

You will not be asked to write any code

This call will be with the CTO

Chat with the Co-Founder - 1 hour

This call will involve a general discussion to assess culture fit

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.
• Desired Skills and Experience
• Hybrid Apps,React Native, Native iOS and Android Architecture understanding

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Responsibilities

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

We are looking for a Full Stack Developer, to be a core member of our Engineering Team, who is a great problem solver, can learn quickly, and communicate clearly. You like to work in a fast-paced environment, want to own the work, get recognized for it and therefore startup environment excites you.

Responsibilities

• Work on end to end website development including frontend, backend and deployment. Build useful and handy tools in field of Admissions and consultancy
• Work on the core platform for Higher Education Aspirants with respect to admissions, resume building, interview experiences and application for B-Schools
• Build efficient, testable, and reusable modules and components
• REST API development for integration with frontend web components which would be easy to manage and scale
• Accurately understand and translate business and user needs into functional backend or frontend code to build robust features
• Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people
• Writing standalone services with business logic to support automation workflows and integrations
• Support Marketing and Operations team with small tools, scripts or automations across multiple tools

Criteria

Hunger for learning and getting out of comfort zone to build amazing web applications & websites would be enough. Otherwise

• Basic understanding of backend, database and Server technologies
• Knowledge of Frontend technologies (HTML, CSS, JS, ReactJS, VueJS)
• Knowledge of atleast one Backend technologies (NodeJS, Python, ROR, GoLang etc)
• Understanding and knowledge of Database technologies (MySQL, MongoDB)
• Clear understanding of RESTful API development standards.
• Creating database schemas that represent and support business processes. Integration of multiple data sources and databases into one system.

About Company

MBA & Beyond is a global admission consulting startup for applicants who dare to question their purpose with a global MBA. We help purpose-driven applicants make it to the top business schools.

• Implementing various development, testing, automation tools, and IT infrastructure

• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage

• Incidence management and root cause analysis

• Selecting and deploying appropriate CI/CD tools

• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)

• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management

• Design, develop and maintain features, services, products that are part of a company
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the company production environment by participating in an on-call rotation

• Bachelor's degree in Computer Science or equivalent work experience
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript and NodeJS; knowledge of frameworks such as React.js is a big plus
• Experience writing and consuming RESTful APIs
• Expertise with data modeling
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Proficiency with SQL and NoSQL datastore
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

We are hiring interns for the product growth role. This is an extensive research project and would require a hustler's attitude and out of the box thinking without much hand-holding. 

Roles and responsibilities: 

- Researching community sign-up questions for various community types

- Researching engagement techniques used by community managers in their respective communities. 

- Researching platforms or standalone communities in peer-to-peer learning/upskilling space

- Working with the product team and ideating growth hacks to better the user onboarding and engagement on the LikeMinds platform. 

The duration of the internship will be a minimum of 2 months and interns will be required to work from home 6 days a week. 

Additional Perks:

1. Letter of recommendation
2. A full-time job offer to exceptional students.
3. Fixed and variable stipend up to Rs 10,000/month based on your performance
4. Networking opportunities across domains

• Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned