
Job brief:
We are looking for a professional Instructional Designer to act as a bridge between the customer and the development team to translate information between them and drive intelligence into the content development process by taking a solutioning approach. The ID would not only be a part of the course design process but also be involved in storyboarding. The objective is to facilitate end learners in acquiring knowledge, skills and competencies in an effective and appealing manner.
Responsibilities Include:
- Content analysis and identify target audience’s training needs
- Work closely with SMEs/Customers to understand concepts
- Apply Instructional design theories, practice and methods
- Analyse and research strategies where necessary
- Develop creative scripts for videos and engaging storyboards for e-learning modules (Courses, Videos, Simulations, Gamified courses, Scenarios, etc), ILTs
- Design interactive learning objects, develop assessments and exercises
- Provide visual guidance and suitable references to developers where necessary
- Ensure that the outputs are developed in accordance with the Storyboards
- Project documentation and vendor coordination
- Brief travel to customer locations as necessary
Requirements:
- Proven working experience in instructional design and storyboarding
- Excellent knowledge of learning theories and instructional design models
- Lesson and curriculum planning skills
- Advanced User of Microsoft Office – Word, PowerPoint, Excel – for storyboarding
- Understanding on the working of HTML5, Articulate, Flash, Adobe Suite and any LMS
- Very good communication skills

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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
About Klenty
Klenty is a Software Product company operating in the Sales Engagement category.
One of the fastest growing SAAS startups in the sales engagement space, Klenty is headquartered in California and operates from Chennai, India.
Klenty’s Sales Engagement Product helps thousands of sales teams automate all the repetitive activities involved in the sales process like sending emails, follow-ups, tracking engagement metrics, etc - so that the sales team can focus more on activities like building relationships and closing deals.
With over 3000 customers all over the world, we are on a mission to transform every B2B Sales team into an unstoppable force
Join us in building the future of sales engagement software
Roles & Responsibilities
1. Ensure that the application doesn’t misbehave under changing user load and that no bugs or errors reach the end-users.
2. Understands and analyze performance test requirements - Develops performance test script suite and Executes tests —> Captures —> Analyzes results.
3. Conduct system performance testing to ensure system reliability, capacity and scalability and reports performance test progress & defects.
4. Maintains performance script repository.
5. Writing test scripts of various test phases like integration, regression, system.
6. Analyzing users stories / Use cases / requirements for validity and feasibility.
7. Interact with SMEs & Business to gather PT/PE requirements.
8. Identifying tools and techniques to improve testing quality and efficiency.
9. Raise issues or concerns to the stakeholders upfront and if required come up with mitigation plan.
10. Collect all metrics (Client Side, Server Side, DB, Network and Load Balancer) and analyse the performance metrics and bottlenecks to suggest corrective actions.
11. Design and create benchmark scenarios and prepare performance benchmark documents.
12. Prepare test summary reports for management review.
13. Collaborate closely with other team members and departments and assist in other performance engineering activities as needed.
Seniority Level - Entry level
Industry - Information Technology & Services
Employment Type - Full-time
Job Functions - Product Development
Employment Type - Full-time

Job Description:
- Design, implement and deliver custom solutions using the existing robotics framework.
- Debug issues, do root-cause analysis and apply fixes.
- Design and implement tools to facilitate application development and testing.
- Participate in architectural improvements.
- Work with team members in deployment and field testing.
Requirements:
- Bachelor Degree / Masters in Engineering (ECE or CSE preferred)
- Work experience of 10+ years in software programming.
- Proficiency in Python programming for Linux based systems.
- Full understanding of software engineering.
- Basic Knowledge of Robot Operating System(ROS) is a plus.
- Good understanding of the algorithms and control loops.
- Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. Advanced Git usage is a plus.
- Knowledge of video streaming from edge devices is a plus.
- Thrive in a fast-paced environment and have the ability to own the project’s tasks end-to-end with minimum hand-holding
- Learn and adapt new technologies & skills. Work on projects independently with timely delivery & defect free approach.
Primary Duties
• Build a broad knowledge across various systems and processes via knowledge transfer and capture any missing information on the wiki
• Gather software requirements by talking to various stakeholders and document them
• Implement software solutions after discussing the requirements and taking direction from the Technical lead and talking to other colleagues within and outside the team
• Provide necessary effort and time estimates for tasks to aid scheduling and prioritization
• Provide necessary 3rd line support to the Operations teams including software fixes as needed
• Work on any BAU development activity including on-boarding new data sets and delivering new markets into the system
• Work with external vendors from time to time to gather necessary requirements for new data or changes to existing data specifications
• Maintain pro-active communication with relevant stakeholders and keep them updated on progress
General
- Any other duties commensurate with the post holder’s position and seniority; and
- All employees should understand that it is their personal responsibility to comply with all organisational, statutory and regulatory policies and procedures.
Experience, Knowledge & Skills
Essential
- 4+ years’ experience of programming in Java.
- 4+ years’ experience working with SQL including complex queries, stored procedures, views, database design and solid understanding of database concepts (preferably SQL Server)
- Experience of both Linux and Windows environments, scripting and tools
- Willing to carry out operational data tasks alongside developing new solutions
- Well organised with the ability to prioritise and manage multiple streams of work
- Excellent communication skills
Beneficial
- Experience working with Cloud environments (preferably AWS)
- Experience in handling financial data sets and familiarity with financial instruments (equities, futures, FX)
- Experience working with data pipelines and building ETL solutions
- Experience working with tools like Flink, Kafka and Tableau
Educational & Professional Qualifications
- Educated to degree (or equivalent) level or higher.
- A degree with mathematical and computing content (e.g. Computer Science, Maths, Physics)
Work Location: Hyderabad
Experience:6 to 8 Years
Package:Upto 15 LPA
Notice Period:Immediate Joiners
Its a Full Time Opportunity with Our Client
Mandatory Skills:ASP.Net,VB.Net,.Net Core,C#,MVC,Restful API,MVC & SQL
Job Responsibilities
--Analyse system requirements and prioritize tasks
--Write clean, testable code using .NET programming languages
--Develop technical specifications and architecture
--Test, Review, and debug various .NET applications
--Review and refactor code
--Deploy fully functional applications
--Upgrade existing programs
--Support junior developers’ work
--Document development and operational procedures
--Responsible for developing and maintaining the Development framework and associated
applications
--Develop high-quality software design and architecture
--Identify, prioritize, and execute tasks in the software development life cycle
--Develop tools and applications by producing clean, efficient code
--Automate tasks through appropriate tools and scripting
--Perform validation and verification testing
--Collaborate with internal teams and vendors to fix and improve products
Required Experience:
--Experience as a .NET Developer
--Proficiency in building web-based applications
--In-depth knowledge of at least one of the .NET languages (like C# and Visual Basic .NET – Here
we prefer Visual Basic .NET)
--Familiarity with agile environments
--Troubleshooting abilities
--Good communication skills
--Should be familiar with SQL query development, Data analysis, manipulation, optimization,
stored procedures, index optimization and other objects
--jQuery, JSON, and JavaScript framework such as React, and Angular experience is added
advantage
--Professional software engineering best practices for the full software development life cycle,
including
--coding standards
--code reviews
--source control management
--build processes
--testing and
--operations are a must
--Experience in implementing and consuming large-scale web services
--AWS Platform experience is definite plus
--Must have worked as a part of Agile Teams
--Should be proficient in.Net Framework (4.x.x, Core), MVC Framework, creating Fluent-RESTful
APIs
--Good to have knowledge in ORM (Entity Framework, NHibernate, etc…), Unit Testing
Frameworks (MS Test, xUnit, nUnit)
Job Responsibilities
What you’ll do:
- You will be responsible for the delivery of the application/ feature/ module your team will be working on.
- Write/Review Code every day in addition to pairing with team members on functional and nonfunctional requirements and spread design philosophy, goals and improvements to code quality across the team
- Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
- Contributing to the constant improvement of practices and processes in the team.
- Coordinate with cross-functional teams (Product Management, UX Design, Architects, Developers, QA) to define and execute the feature roadmap.
- Research new technologies and tools and share your learning with the rest of the team.
- Provides mentoring and guidance to other team members, including new hires.
Senior Software engineer - iOS
Your Skill Set
What makes you a great fit for our team:
Desired Skills & Experience:
- 5+ years of overall experience with iOS app development
- Design, build and maintain high performance, reusable, and reliable Swift code
- Developed and published at least 1 application in Swift
- Experience in media capturing, editing, and playback using AVFoundation
- Experience in writing unit-tests
- Experience with offline storage, threading, and performance tuning
- Understanding of Apple’s human interface principles and design guidelines
- Good understanding of REST APIs
- Solid grasp of algorithms, memory management, object-oriented programming
- Extensive experience in detecting and correcting memory usage issues as well as optimizing code for application performance
- You have excellent written and oral communication skills
- Experience in Agile Software development and the Scrum methodologies
Good to have:
Knowledge about MVVM along coordinator pattern and Clean architecture is a huge plus
Exposure in creating Video and Media rich applications
Experience with Continuous Integration
Experience working with product-based organizations
Experience working in a Startup environment
- Support existing code of PHP webserver
- Proficient in PHP, JavaScript, jQuery, HTML, and MySQL
- Hands-on any PHP-based framework/CMS like Laravel, CakePHP, Zend, CodeIgnitor, Yii.
- Must write efficient code with documentation.
- Any Database: MySQL, MongoDB, NoSQL DBs, postgresql.
- Has experience debugging code.
- Analysis of current DB structure and change table structures as and when required
- Implementation of visual representation of DB data in the form of charts and graphs
- The eventual implementation of a new UI theme with customizations such as drop-down menu data, as well as linking the UI theme front-end with the back-end MySQL
- Implementation of new PHP web services for functions such as analytics, and new modules to existing services
- Ensure cross-platform compatibility of information retrieved from web services on
- Android and iOS platforms, in terms of Push Notifications, platform-specific issues, etc.
- Implementation of SSL security to all web services, logins, and API calls
- Familiar with XMPP would be a plus point.
Responsibilities:
• Familiar with the software development life cycle (SDLC) from analysis to
deployment.
• Comply with coding standards and technical design.
• Adapts structured coding styles for easy review, testing and maintainability of
the code.
• Integrate the developed functionality and/or component into a fully functional
system.
• Ensure unit and integration level verification plan are in place and adheres to
great quality of code at all time.
• Active participate in troubleshooting, debugging and updating current live
system.
• Verify user feedback in making system more stable and easy.
• Work closely with analysts, designers and other peer developers.
• Preparing technical training documents for onboarding new engineers.
Requirements:
• Bachelor’s degree in computer science or equivalent practical experience.
• Understanding of OOPS concepts, Persistence, Threading.
• Good understanding of version control system (GIT).
• Knowledgeable in data structures and algorithms.
• A background in Engineering with sound oral and written communication skills.
• 3+ years of experience working on the server side.
Additional Requirements For Experienced Candidates:
• Exposure to API designing, scalable architecture and thorough understanding of
systems.
• Great database modeling skills.
• Working knowledge of Databases, both relational (such as PostgreSQL) and inmemory
database (such as Redis).
• Good understanding of web stack and how all the pieces fit together.
• Competent with developing web apps in popular MVC frameworks (Django, RoR,
etc,).
• Experience with open-source projects.
• Experience in designing interactive applications.
Sumit Kumar
Human Resources
Wishfin










