Regional Manager Operations - Resorts

Regional Sales Manager – Hotel Sales

Company: Citaraplex

Website: https://citara.org/

Experience: 5–10 years

CTC: ₹18 LPA (₹12 LPA fixed + ₹6 LPA variable/incentives)

Qualification: MBA / Hotel Management / Master's degree

Role Overview

We are looking for an experienced Regional Sales Manager with a strong background in hotel sales and business development. The candidate will be responsible for developing and managing sales channels, building relationships with hotels, and driving business growth across key states.

Key Responsibilities

• Develop and execute B2B sales strategies targeting hotels and hotel chains.
• Identify, approach, and onboard hotels as business partners for Citaraplex.
• Build and maintain relationships with hotel owners, directors, general managers, and senior decision-makers.
• Develop and manage channel partners to expand business across assigned regions.
• Identify new business opportunities and generate leads within the hotel industry.
• Conduct business presentations, commercial negotiations, and partnership discussions.
• Manage key state-level relationships and expand the company's presence across assigned markets.
• Achieve regional sales targets and prepare regular sales reports and forecasts.
• Conduct market research to identify potential hotel accounts and regional growth opportunities.
• Travel across assigned states to develop hotel partnerships and maintain key relationships.

Required Qualifications & Experience

• 5–10 years of direct B2B sales experience in the hotel industry.
• Proven experience in hotel sales, hotel account acquisition, or hotel partnership development.
• Strong relationships with hotel owners, hotel chains, general managers, and hotel decision-makers.
• Experience in channel development, negotiation, and business development.
• Excellent communication, presentation, and relationship-management skills.
• MBA, Hotel Management, or a relevant Master's degree.

Daily / Shift Duties

üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.

üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.

üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.

üCheck in with guests actively, especially during busy periods or after recovery situations.

üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.

üEnsure opening, mid-shift, and closing reports are completed accurately and on time.

üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.

üReview team performance daily and provide immediate coaching or recognition as required.

üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.

Knowledge, Skills & Behavior Standards

üStrong outlet leadership, team supervision, and floor presence.

üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.

üExcellent guest relations and complaint-handling capability with mature judgement.

üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.

üAbility to train, coach, correct, and motivate teams consistently.

üGood reporting discipline, accountability, and attention to detail.

üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.

Performance Measures

üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.

üSales achievement, average bill value, upselling conversion, and productivity targets.

üSOP compliance, checklist completion, audit readiness, and hygiene scores.

üTeam punctuality, grooming, training completion, and attrition control.

üWastage control, stock discipline, and operational error reduction.

üOverall outlet readiness, smooth service flow, and management confidence in the unit.

Minimum Preferred Profile

ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.

üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.

üComfort with POS reports, shift planning, and basic commercial tracking.

üDiploma/degree in hospitality preferred but not mandatory for a proven operator.

Chief Operating Officer (COO)

The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operations of the organization, driving operational efficiency, implementing business strategies, and ensuring the company achieves its growth, profitability, and performance objectives. The COO works closely with the CEO and senior leadership team to translate strategic goals into effective operational plans.

Key Responsibilities:

• Lead and manage overall business operations.
• Develop and execute operational strategies aligned with company goals.
• Drive business growth, profitability, and operational efficiency.
• Monitor KPIs, budgets, costs, and overall business performance.
• Lead and develop senior management and operational teams.
• Optimize processes, systems, and workflows.
• Ensure effective coordination across sales, finance, HR, marketing, supply chain, and operations.
• Develop annual operating plans, budgets, and performance targets.
• Identify operational risks and implement corrective actions.
• Establish performance management and accountability systems.
• Manage vendor, partner, and stakeholder relationships.
• Ensure compliance with company policies, regulations, and quality standards.
• Support the CEO in strategic decision-making and business planning.
• Lead organizational transformation and continuous improvement initiatives.
• Build a high-performance culture across the organization.

Chief Operating Officer (COO) – Business Growth & Operations

Experience: 10+ Years

Location: Ahmedabad (On-site)

About the Role

We are looking for a commercially driven COO to lead business growth, sales strategy, and operational excellence across IT services, SaaS, and AI solutions. Working closely with the founders, you will drive revenue growth, strengthen client relationships, scale teams, and streamline business operations.

Key Responsibilities

• Drive revenue growth, business expansion, and go-to-market strategies.
• Lead enterprise sales, client acquisition, strategic partnerships, and key accounts.
• Build and manage high-performing sales and business teams.
• Establish sales targets, pipeline forecasting, and performance metrics.
• Oversee business operations, delivery alignment, resource utilization, and profitability.
• Identify new markets, business opportunities, and strategic growth initiatives.
• Collaborate with founders and functional leaders to achieve business objectives.

Requirements

• 10+ years of experience in business leadership, sales, business development, or operations within IT / Technology.
• Proven track record in revenue growth, enterprise sales, and client acquisition.
• Experience managing teams, business operations, and cross-functional initiatives.
• Strong commercial acumen, leadership, negotiation, and stakeholder management skills.
• Entrepreneurial mindset with a strong focus on ownership and execution.

Why Join Us?

• Work directly with the founders on business strategy and expansion.
• Take ownership of business growth and operational outcomes.
• Play a key role in scaling a growing technology company.

Sales Strategy and Revenue Management

Develop and implement company-wide sales strategies to achieve revenue, gross profit, and profitability targets.

Set and monitor sales budgets, targets, and performance objectives across all branches and sales teams.

Identify sales gaps and implement corrective actions to improve performance and achieve company objectives.

Sales Team Leadership and Performance Management

Lead, coach, and develop Sales Managers, Branch Managers, and sales personnel to achieve individual and team targets.

Conduct regular sales performance reviews, provide direction, and identify training and development needs.

Promote a high-performance sales culture focused on accountability, customer service, teamwork, and results.

Business Development and Market Expansion

Identify and pursue new business opportunities, major accounts, projects, and strategic partnerships.

Develop strategies to expand the company’s market presence across Papua New Guinea.

Monitor market trends, competitor activities, customer requirements, and emerging opportunities to guide sales initiatives.

Key Account and Customer Relationship Management

Build and maintain strong relationships with key corporate, government, and institutional customers.

Support branches and sales teams in major quotations, tenders, negotiations, and strategic account development.

Ensure high standards of customer service and timely resolution of significant sales and customer concerns.

Sales Forecasting, Pipeline and Reporting

Maintain accurate company-wide sales forecasts and monitor the sales pipeline, quotations, tenders, and major opportunities.

Review branch and sales team performance against budget and provide regular sales reports and recommendations to senior management.

Ensure accurate and timely reporting of sales activities, results, margins, and business opportunities.

Product, Pricing and Margin Management

Work closely with management and relevant departments on product positioning, pricing, promotions, and sales campaigns.

Ensure sales teams understand the company’s ICT solutions, copiers, hardware, furniture, appliances, and other product offerings.

Monitor sales margins and ensure transactions support the company’s profitability objectives.

Cross-Functional Coordination and Compliance

Work closely with Branch, Operations, Service, Software, Stocks, Accounts, and Purchasing teams to support customer requirements and business objectives.

Ensure sales activities comply with company policies, procedures, approved pricing, credit requirements, and applicable standards.