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Role Overview

We are looking for a Senior Data Quality Engineer who is passionate about building reliable and scalable data platforms. In this role, you will ensure high-quality, trustworthy data across pipelines and analytics systems by designing robust data ingestion frameworks, implementing data quality checks, and optimizing data transformations.

You will work closely with data engineers, analytics teams, and product stakeholders to ensure data accuracy, consistency, and reliability across the organization.

Key Responsibilities

• Cleanse, normalize, and enhance data quality across operational systems and new data sources flowing through the data platform.
• Design, build, monitor, and maintain ETL/ELT pipelines using Python, SQL, and Airflow.
• Develop and optimize data models, tables, and transformations in Snowflake.
• Build and maintain data ingestion workflows, including API integrations, file ingestion, and database connectors.
• Ensure data reliability, integrity, and performance across pipelines.
• Perform comprehensive data profiling to understand data structures, detect anomalies, and resolve inconsistencies.
• Implement data quality validation frameworks and automated checks across pipelines.
• Use data integration and data quality tools such as Deequ, Great Expectations (GX), Splink, Fivetran, Workato, Informatica, etc., to onboard new data sources.
• Troubleshoot pipeline failures and implement data monitoring and alerting mechanisms.
• Collaborate with engineering, analytics, and product teams in an Agile development environment.

Required Technical Skills

Core Technologies

• Strong hands-on experience with SQL
• Python for data transformation and pipeline development
• Workflow orchestration using Apache Airflow
• Experience working with Snowflake data warehouse

Data Engineering Expertise

• Strong understanding of ETL / ELT pipeline design
• Data profiling and data quality validation techniques
• Experience building data ingestion pipelines from APIs, files, and databases
• Data modeling and schema design

Tools & Platforms

• Data Quality Tools: Deequ, Great Expectations (GX), Splink
• Data Integration Tools: Fivetran, Workato, Informatica
• Cloud Platforms: AWS (preferred)
• Version Control & DevOps: Git, CI/CD pipelines

Qualifications

• 5–8 years of experience in Data Quality Engineering / Data Engineering
• Strong expertise in SQL, Python, Airflow, and Snowflake
• Experience working with large-scale datasets and distributed data systems
• Solid understanding of data engineering best practices across the development lifecycle
• Experience working in Agile environments (Scrum, sprint planning, etc.)
• Strong analytical and problem-solving skills

What We Look For

• Passion for data accuracy, reliability, and governance
• Ability to identify and resolve complex data issues
• Strong collaboration skills across data, engineering, and analytics teams
• Ownership mindset and attention to data integrity and performance

Why Join Us

• Opportunity to work on modern data platforms and large-scale datasets
• Collaborate with high-performing data and engineering teams
• Exposure to cloud data architecture and modern data tools
• Competitive compensation and strong career growth opportunities

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

The ideal candidate possesses a passion for writing and innovative ability to create successful marketing campaigns and aid in creating company growth.

Key Responsibilities

You will be responsible for:

• Writing mesmerizing content, like game questions, titles, messages, etc.
• Copywriting.
• Writing blogs and articles.
• Thorough research on industry-related topics and generating ideas for content.
• Proofreading the blog articles, game content, and content-related thing.
• Working on the website admin, therefore, he/she should be familiar with WordPress or similar software.
• Working on game admin and updating the content to it.
• Creating event content and engaging content for social media.
• Making the existing game content more interesting and entertaining.
• Working on Upwork for hiring freelancers for content-related jobs.
• Have basic knowledge of SEO.
• Knows MS Word and MS Excel in particular.
• Working as a think tank to make our games, gaming content, and user experience better.
• Working closely with the marketing and testing team.

Qualifications:

0-6 months of proven experience as a Content Writer

Preferably a graduate in English Literature/ Mass Communication

Other Details:

Job Type: Work from Office; 5 days a week; 10:00 a.m. to 7:00 p.m.

Compensation: 2-2.5 LPA

Role Type: Full-time

Location – Noida Sector-62

• Proven work experience as a UI/UX Designer.
• Minimum 3 to 7 years of experience designing interfaces for mobile and web applications.
• Portfolio of a design project.
• Up-to-date knowledge of design software like Adobe XD, Illustrator, and photoshop.
• Team spirit: strong communication skills to collaborate with various clients.
• Good time management skills.
• Thinker and problem-solving skills.

• Executing all visual design stages from concept to final hand-off to the client.
• Conceptualizing original ideas that bring simplicity with user-friendliness to the complex design.
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
• Combine creativity with an awareness of the design elements.
• Conduct ongoing user research.
• Don't forget to attach previous work or Behance portfolio link.

About us:-

Facile is a professional services firm focused on delivering digital transformation for our clients, putting people, process & technology to work for creating competitive advantage. Our outsourcing offering spans IT Services, Back Office BPO (Data Processing Services) , Call Centre (Customer Service) Outsourcing and Digital Marketing.

Job Description for the position of “Email Deliverability Specialist”

We are looking for an Email Deliverability Specialist who will be responsible for driving different campaigns like; Drip campaigns, Email and Push channel campaigns etc. and must have in-depth knowledge of email campaign management, marketing automation, channel metrics, and analytics.

Responsibilities

• Day-to-day execution of email deliverability, including onboarding configuration, troubleshooting campaign challenges, creating/segmenting lists.
• Strong understanding of ISP/domain-specific delivery policies, whitelisting and feedback loops with ISPs
• Expert knowledge of “best practices” for sending bulk email and list management
• A good understanding of email end-to-end delivery including IP addresses, DNS, SMTP, authentication and email headers
• Aid in meeting client goals by improving email delivery, unsubscribe rate, and other e-mail metrics.
• Contact vendors on a regular basic including in-depth weekly or monthly calls, or as needed.
• Collaborate with internal teams, helping the QA Team test email assets across different email clients and ESPs.
• Keep current on the latest trends in email technology.
• Provide guidance on scaling our email capability with additional hardware or software capabilities
• Maintain the performance and health of the email channel with regard to deliverability and segmentation

Requirements

• 1+ years of experience in email services/delivery role
• Comprehensive understanding of CAN-SPAM, CASL, GDPR and other international email regulations.
• Comfortable with source version control software (Git)
• Proficiency in email production, delivery platforms, troubleshooting
• Proficient in Microsoft Office
• Knowledge of CAN-SPAM/anti-spam laws
• Strong attention to detail and a creative thinker with an eye for design
• Proven team player mindset – openly shares knowledge, train & mentor junior colleagues
• Ability to thrive in a fast-moving environment with demonstrated ability to manage multiple projects simultaneously, set priorities, utilize resources and meet deadlines
• Proven record of Integrity with following through on commitments
• Quick study of new material and products
• High level of enthusiasm
• Proven problem solver that takes initiative
• Result oriented with a strong work ethic
• Expertise with third-party testing and analysis tools, like Spamhaus, Email on Acid, Litmus, Return Path, 250OK, and SNDS.

Please feel free to contact me if you need anything.