Quality Engineering Manager - Automation & Platform
Python
JavaAbout MyOperator
MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.
MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.
Role Overview
MyOperator's platform handles billions of real-time interactions - cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence.
This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome, not a checkpoint. You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test, this role is built around you.
Key Responsibility Areas
- Own and enforce the quality bar across MyOperator's full product suite - Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform from sprint planning through production.
- Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing.
- Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD).
- Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions.
- Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence, not just mitigation.
- Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture.
- Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes.
Requirements - Must Have
- 5-8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more.
- Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets, and WebSockets is a must-have.
- Hands-on experience in testing and quality assurance of applications/products involving UDP (User Datagram Protocol) communication, including validation of reliability, performance, and network-level troubleshooting.
- Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium with a demonstrated ability to build or significantly scale a framework from the ground up.
- Proficiency in Python, Java, or JavaScript for writing and maintaining automation code.
- At least 2+ years of strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI.
- Documented track record on the resume (via explicitly stated metrics) demonstrating a quantifiable reduction in defect escape rates or improvement in automation coverage.
- Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context.
Requirements - Good to Have
- Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP or IVR.
- Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines.
- Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues.
- Familiarity with contract testing (Pact) or AI/ML-specific testing - chatbots, voicebots, NLP output validation.
- Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing.
This profile is not for
- Someone whose primary mode (as inferred from past role descriptions) is purely reviewing test cases and delegating execution rather than building and owning the automation stack themselves.
- Someone who treats QA sign-off as the finish line—this role is accountable for customer experience, not just green test runs.
- Candidates lacking demonstrable, hands-on evidence of building automation frameworks in their profile; this role cannot be fulfilled by purely manual QA or strictly managerial profiles
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
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About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
About the Role
This is not a conventional “execute-tasks” position — it’s a Founder’s Office role, operating at the intersection of technology, strategy, and execution.
You will work directly with the COO to drive cross-functional, high-impact initiatives that power growth, automation, and operational efficiency across teams. The ideal candidate will be a proactive problem-solver with a strong understanding of software projects, automation, and business processes.
This role offers a front-row seat to how strategic decisions are made and executed in a fast-scaling SaaS environment.
Key Responsibilities
- Collaborate directly with the COO to plan and execute key tech-led and strategic initiatives.
- Manage projects end-to-end — from ideation to delivery, ensuring alignment across teams.
- Work closely with developers, interns, and cross-functional teams to drive progress on automation and AI-based projects.
- Bridge communication between business requirements and technical execution.
- Contribute to process optimization through automation, data tracking, and workflow management.
- Handle hands-on tasks like API testing, Zoho workflow reviews, and performance monitoring.
- Streamline project execution by ensuring clear goals, accountability, and on-time delivery.
Required Skills & Qualifications
- 1–3 years of experience in project management, product operations, or founder’s office roles.
- Strong understanding of software development concepts, APIs, and automation workflows (coding not required, but must be able to “speak developer”).
- Excellent communication, stakeholder management, and analytical skills.
- Proficiency with data analysis, dashboards, or project tracking tools.
- A proactive and structured approach to problem-solving with strong execution ownership.
Good to Have (Optional)
- Exposure to the Zoho ecosystem or SaaS platforms.
- Prior experience in startup or tech-driven business environments.
- Background in engineering, management, or operations.
Key Performance Indicators (KPIs)
Successful delivery of cross-functional projects, timely execution of automation and strategic initiatives, and measurable improvements in process efficiency and operational outcomes.
Growth Path
Opportunity to progress into roles such as Strategy Manager, Program Manager, or Business Operations Lead, working closely with leadership to drive high-impact organizational initiatives.
Why Join Us
At MyOperator, you’ll be part of the team that turns ideas into execution. This role provides direct exposure to leadership decision-making, strategic planning, and real-time business problem-solving. You’ll collaborate across tech, HR, product, and operations teams, gaining hands-on experience in both business and technology.
This position offers mentorship from senior leaders, rapid learning, and the chance to make visible impact in a growing SaaS company.
Who Can Apply
- Graduates from Tech, Management, or Operations backgrounds (B.Tech, BCA, MCA, or MBA preferred).
- Candidates with prior startup, SaaS, or Founder’s Office experience are strongly encouraged to apply.
- Must be based in Noida or open to working full-time from the office.
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Full Stack Developer - Averlon