Technical Content Writer

Key Responsibilities:

• Client Acquisition: Identify and pursue new business opportunities in the residential sector.
• Sales Presentations & Proposals: Meet with potential clients to present our interior design services, create proposals, and close sales.
• Market Research: Stay up-to-date on industry trends and market conditions to identify new opportunities.
• Collaboration: Work closely with the design team to ensure that client expectations are clearly communicated and met.
• CRM Management: Maintain accurate records of client interactions and sales activities in the CRM system.
• Product Knowledge: Develop a deep understanding of our design offerings, materials, and services to effectively present solutions to clients.

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

You will be our first marketing hire, and will be responsible for laying the foundation of our marketing DNA described above.

• Conceptualize from scratch our multi pronged marketing strategy - SEO (blog, newsletter), social media (linkedin, twitter), community, education (webinars, podcasts), partnerships etc
• Understand our user/buyer persona, empathize with them, conceptualize relevant content topics, and work with content writers to push high quality content on various platforms
• Identify the right keywords for Zenskar to optimize on - both head, and long tail
• Iterate to figure out the correct tone for our social media communication, and build relevant audience on social platforms
• Reach out to industry influencers, collaborate with them and organize webinars, podcasts etc with the intent to establish Zenskar as an authority in the industry
• Create a vibrant community of our user and buyer persona, with the intent to help solve the problems they face on a daily basis
• Hire as the team grows and mentor junior folks

As an Architect, you would be expected to:

• Own the overall architectural decisions, design, and development of technology.
• Lead a multi-disciplinary team responsible for the full lifecycle of product development and testing.
• Play a significant role in the career development of others. Work with engineering teams to provide continuous architecture and design mentor-ship / leadership and be a source of support that ensures successful product delivery and operational excellence in production.
• Actively participate in design reviews, improve product delivery and align teams across the organization towards coherent architectural strategies.
• Deliver artifacts that set the standard in your organization for engineering excellence, from designs to algorithms to implementations.
• Help others understand when it is appropriate to create new versus reuse or extend existing software solutions.
• You will develop systems, component architectures, and APIs that meet the test of time. Articulate and evangelize architectural principles that ensure that system components fit and last and align with the company's business direction.

You would be a good fit if:

• You will have worked in past faced product companies and at least 8 years of experience
• Should have been part of scalable product development cycles with either large data handling or large transaction processing exposure.
• You will also possess a good understanding of object-oriented design, algorithms, Web Applications Architectures, and Microservices.
• Experience developing cloud software services and an understanding of design for scalability, performance, and reliability
• Champion a culture of innovation, in an environment that requires high levels of scalability, security, and reliability.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport. You listen to others, aren’t afraid to speak your mind and always try to ask the right questions. You are excited by the prospect of working in a distributed team and company.
• Solid coding skills with the ability to drive teams through massive refactoring exercises & improve coding standards across large codebases.
• Hungry to make an impact ethically and effectively, with deep empathy for end consumers.
• Any open-source code or contributions to OSS projects would be a bonus!

What do we offer?

• A multicultural and diverse team of colleagues from all over the globe Mission-driven and fast-paced, entrepreneurial environment
• Competitive salary and other benefits
• Hybrid of work-from-home and work-from-office with full management support during Covid time
• A collaborative and flat company culture

What’s in it for you?

Do you truly want to make a difference and revolutionize the lives of millions of business owners? Do you thrive in an environment where moving at light speed and embracing new challenges every day is essential? If yes, Lummo (earlier BukuKas) is the perfect place for you!

Candidate should have experince in L2 L3 Testing
Experience in Automation, Manual and Rgression Testing
Scripting language Python
Experience in Networking

Please find the JD below.

2   One Order framework and APIs, BADI Implementation, Implicit & Explicit enhancements, User exits, Customer Exits ,BSP Component Enhancement, GeniL and BOL Programming

3   ABAP Programming skills,  RICEFW elements, OOPS ABAP, Debugging skill

4   Abap interface using Web services, Configurations in SOAMANAGER, Basic understanding of XML

5   CRM Web UI Designing and Developments, AET tool, SQVI query

6   UI Framework & Configuration including Business Roles, Navigation Bar Profiles, Navigation Links

7   Experience on Smart Forms & mail forms and Develop/enhance smart forms

8   Knowledge on SolMan is preferable

Interview date F2F only on 1^st August 2019