Requirements:
- Writing, editing and proofreading website content.
- Write Articles, Blogs, Social media, Forum and other SEO best practices.
- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.
- Understanding of Web publishing requirements.
- Experience in creating content for the web and growing a social audience.
- Editorial mindset with an ability to predict audience preferences.
- Expertise in social media platforms.
- Collaborate with multiple teams to develop compelling content plans.
- Ability to deliver high-quality documentation paying attention to details.
- Basic Knowledge of technical terminologies.
- Excellent communication skills in English both written and spoken.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Matellio India Private Limited
About
As an end-to-end web and mobile app development company, we help businesses create robust, IoT, AI/ ML, and Location-based solutions. Get in touch to book a free consultation!
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About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.
You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR interactions.
- Maintain quick First Response Time (FRT) for chat and email tickets.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction
- Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
- Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
- Ensure customers clearly understand the resolution before closing tickets.
- Provide complete and accurate support to ensure issues are fully resolved.
3. Ownership & Accountability
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
- Proactively follow up on pending cases and ensure closure within the defined SLA.
- Escalate issues only when necessary, providing complete context and documentation.
4. Revenue Signals, Cross-Sell & Proactiveness
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on the customer’s needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely CRM updates for all tickets and customer interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Requirements
Skills & Competencies
Must-Have Skills
- Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
- Strong customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chats, and tickets simultaneously.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts and weekends as per business requirements.
Good-to-Have Skills
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support environments.
- Basic understanding of CRM platforms or cloud communication tools.
Behavioural Expectations
- Ownership-driven: Takes responsibility and ensures problems are resolved completely.
- Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
- Comfortable working with targets, SLAs, and performance scorecards.
- Open to feedback, coaching, and continuous improvement.
- Strong team player who collaborates well with Team Leads and Account Managers.
Office Assistant:
- Back office administration and support personnel
- Good organizational skills
- These tasks may include, proofreading, providing support service to the team, data entry
- Multitasking & Clerical work
Responsibilities
We're searching for a full-time Business Development Intern to join our team. We're inviting applications to join our closely-knit group, where we're passionate about the art of sales.
You'll be part of our outbound sales team. This role would require you to identify the right prospects for Zipy, generate leads, and set up demos.
If you thrive under pressure, possess a creative mind, and are ready to join a dynamic team that's redefining the canvas, we want to hear from you.
Note: This is a 6-month work-from-office internship in Pune. The company may offer you a full-time position upon completion of your internship subject to satisfactory performance.
Who are you?
You have -
- Excellent listening skills
- Captivating communication abilities
- Strong research and analytical capabilities
- A creative and open mindset
- The confidence to express your ideas while constructively challenging others
- A great sense of humour
Company Description
Zipy is a company that aims to fix what matters by helping companies identify and prioritize resolving customer issues based on real-time customer journeys. We are dedicated to helping our customers deliver bugless and exceptional digital experiences.
Role - Digital Marketing Manager
About Company -
Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Job description -
1. Design, maintain, and supply content for the organization's website
2. Formulate strategies to build lasting digital connection with customers
3. Monitor company presence on social media
4. Launch advertisements to increase brand awareness
5. Plan, monitor & execute social media activities on channels like Facebook, Instagram, Linkedin, Twitter, etc.
6. Run ads on Facebook, Instagram, Google, and other similar channels.
7.Be actively involved in SEO efforts (keyword, image optimisation etc.)
Minimum experience - 2 years
Android Development
KotlinBringing up Android on custom hardware
- Android OS modifications, HAL interface definition language (C++ and Java)
- Android, JNI and Android application performance optimization
Preferred Skills and Experience:
- Experience in Java or Kotlin development (preferably Android)
- Experience in C/C++ with deep understanding of Object-Oriented Analysis, Design and Programming.
- Experience with GIT or similar repository management and version control tools. Familiarity with software configuration management tools, defect tracking tools and Agile methodology.
- Development in a Linux environment with emphasis on Unit testing alongside functional integration testing.
- Android-For-Work, Android Enterprise features and EMM/MDM management solutions
Google AnalyticsProven SEO experience
Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
Solid understanding of performance marketing, conversion, and online customer acquisition
In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)
Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)
Experience with A/B and multivariate experiments
Working knowledge of HTML, CSS, and JavaScript development and constraints
Knowledge of ranking factors and search engine algorithms
Up-to-date with the latest trends and best practices in SEO and SEM
About The company:
NoBrokerHood started in the year 2018, aimed to make life more convenient and secure for residents in any
housing society. NoBrokerHood offers a plethora of services and features which enables its customer, as a user, to
manage multiple activities inside residential buildings, housing societies, and gated communities. From finding
domestic help to monitoring visitor entry and maintenance or utility bill payment, it’s all done from your phone. It
also further strengthens the safety of your society by keeping visual and digital records of all entries and exits –
accessible anytime and anywhere – and automates staff entry through a facial recognition or biometric process.
About the role:
Qualifications and Education Requirements
• Excellent Verbal and Written communication skills
• Minimum 1 year into vendor acquisition/alliances
• Good interpersonal skills, numerical and analytical ability
• Decision making skills
• Good in making presentations
• Language Required: English, Hindi & Regional language is mandatory
• Should be flexible for any 9 hour shift between 8 am to night 11 pm & 6 days
Working with 1 day rotational off
Role and Responsibility
• Responsible for B2B Partnership & alliances across the city
• Able to implement different strategies for on-boarding new vendors across all the apartment category
• Holding in person meetings with the potential vendors and creating proposals for the same
• Setting up a reward platform via tie up with vendors
• Building good relationship with the new vendors
• Setting up a revenue model for vendor partnership
To be successful in this role, you’ll need to have the following skills:
• Communication: Excellent communication skills in English and/or any regional language.
• Agility: Ability to change according to business requirements.
• Motivation: Demonstrate a positive, ‘can-do’ attitude. Willing to roll up your sleeves and
get things done.
• Data-driven: Keen interest in analyzing performance data and transforming it into actionable strategies.
• Growth-driven: Keen to grow as an individual.
Benefits
• Performance Bonus
• Private Health Insurance
Age Criteria : Till 32 Years
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1. Remotely resolve end user issues raised through the service desk. |
|
2.Allocate and monitor tickets which cannot be resolved remotely to hardware executives and track till closure. |
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3.Create knowledge base based on the solutions provided for every problem. |
Xfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.
Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.
JOB ROLE: EMBEDDED SOFTWARE ENGINEER
ROLES AND RESPONSIBILITIES:
- Work with Hardware, Systems and other multi-functional teams and deliver high quality software at fundamental layer of operating system including frameworks, daemons, drivers.
- You need to keep security and performance in mind, enable key features to improve privacy and prevent fraudulence
- The position requires high level thinking to design code solutions along with low level programming and excellent communications and leadership skills, with the ability to work in a fast paced environment.
RESPONSIBILITIES:
- Rich experience of programming on cryptography
- Profound understanding on Operating System concept
- Highly self-motivated and capable of work and finish tasks alone
- Comfortable and adaptable in a fast-paced environment
- Fluent in both oral and written English
- Strong communication and interpersonal skills; excellent judgment
EXPERIENCE:
- We as a team are looking for freshers or young professionals with 0-4 years of experience having a a self-directed, proactive approach to tackling problems and working through impediment and an ability to generate trust and build alliances with co-workers.
The mission of R&D IT Design Infrastructure is to offer a state-of-the-art design environment
for the chip hardware designers. The R&D IT design environment is a complex landscape of EDA Applications, High Performance Compute, and Storage environments - consolidated in five regional datacenters. Over 7,000 chip hardware designers, spread across 40+ locations around the world, use this state-of-the-art design environment to design new chips and drive the innovation of company. The following figures give an idea about the scale: the landscape has more 75,000+ cores, 30+ PBytes of data, and serves 2,000+ CAD applications and versions. The operational service teams are globally organized to cover 24/7 support to the chip hardware design and software design projects.
Since the landscape is really too complex to manage the traditional way, it is our strategy to transform our R&D IT design infrastructure into “software-defined datacenters”. This transformation entails a different way of work and a different mind-set (DevOps, Site Reliability Engineering) to ensure that our IT services are reliable. That’s why we are looking for a DevOps Linux Engineer to strengthen the team that is building a new on-premise software defined virtualization and containerization platform (PaaS) for our IT landscape, so that we can manage it with best practices from software engineering and offer the IT service reliability which is required by our chip hardware design community.
It will be your role to develop and maintain the base Linux OS images that are offered via automation to the customers of the internal (on-premise) cloud platforms.
Your responsibilities as DevOps Linux Engineer:
• Develop and maintain the base RedHat Linux operating system images
• Develop and maintain code to configure and test the base OS image
• Provide input to support the team to design, develop and maintain automation
products with playbooks (YAML) and modules (Python/PowerShell) in tools like
Ansible Tower and Service-Now
• Test and verify the code produced by the team (including your own) to continuously
improve and refactor
• Troubleshoot and solve incidents on the RedHat Linux operating system
• Work actively with other teams to align on the architecture of the PaaS solution
• Keep the Base OS image up2date via patches or make sure patches are available to
the virtual machine owners
• Train team members and others with your extensive automation knowledge
• Work together with ServiceNow developers in your team to provide the best intuitive
end-user experience possible for the virtual machine OS deployments
We are looking for a DevOps engineer/consultant with the following characteristics:
• Master or Bachelor degree
• You are a technical, creative, analytical and open-minded engineer that is eager to
learn and not afraid to take initiative.
• Your favorite t-shirt has “Linux” or “RedHat” printed on it at least once.
• Linux guru: You have great knowledge Linux servers (RedHat), RedHat Satellite 6
and other RedHat products
• Experience in Infrastructure services, e.g., Networking, DNS, LDAP, SMTP
• DevOps mindset: You are a team-player that is eager to develop and maintain cool
products to automate/optimize processes in a complex IT infrastructure and are able
to build and maintain productive working relationships
• You have great English communication skills, both verbally as in writing.
• No issue to work outside business hours to support the platform for critical R&D
Applications
Other competences we value, but are not strictly mandatory:
• Experience with agile development methods, like Scrum, and are convinced of its
power to deliver products with immense (business) value.
• “Security” is your middle name, and you are always challenging yourself and your
colleagues to design and develop new solutions as security tight as possible.
• Being a master in automation and orchestration with tools like Ansible Tower (or
comparable) and feel comfortable with developing new modules in Python or
PowerShell.
• It would be awesome if you are already a true Yoda when it comes to code version
control and branching strategies with Git, and preferably have worked with GitLab
before.
• Experience with automated testing in a CI/CD pipeline with Ansible, Python and tools
like Selenium.
• An enthusiast on cloud platforms like Azure & AWS.
• Background in and affinity with R&D
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon