Inside Sales Executive- Website sales process

Job Title: Coordinator – Customer Care (US Voice Process)

Experience: 1 – 4 Years

Batch Start Date: 20th October 2025

Job Responsibilities

• Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
• Follow up with customers when payment commitments are not met.
• Accurately log borrower contacts into the loan servicing system.
• Provide long-term resolutions to resolve delinquency.
• Use autodialing systems effectively to maximize contact ratios.
• Ensure daily prescribed contact targets are met.
• Stay familiar with customer relations functions and services offered.
• Perform other duties as assigned by the department manager.

Education & Experience

• Strong customer service and communication skills (English fluency required).
• Graduate preferred; Undergraduates must have at least 6 months call center experience.
• Prior knowledge of mortgage loan servicing is desirable but not mandatory.
• Minimum 1 year of international voice process experience.

Work Schedule / Requirements

• Must be willing to work in US shift timings.
• Immediate joiners preferred.

Nice to Have

• More than 1 year of international voice process experience.
• Good understanding of KPI’s & KRA’s in a call center.
• Strong interpersonal and customer-handling skills.

Compensation & Benefits

• Attractive variable pay – employees have earned on average ₹20,000/month last year.
• This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.

🌍 We’re Hiring: AI Success & Solutions (Lead / Manager / Director) | Remote | Full-time

Are you passionate about bridging AI technology with real business impact?

Do you enjoy working customer-facing, driving solution delivery, and ensuring measurable outcomes?

We’re looking for specialists in AI Success & Solutions to lead end-to-end delivery of enterprise AI projects. This role blends Solutions Architecture with Customer Success, partnering with clients to turn AI capabilities into tangible business value.

What You’ll Do:

🔹 Partner with Sales & Data Science to understand client challenges and define success criteria

🔹 Design solution architecture and data pipelines tailored to each use case

🔹 Own post-sale execution: manage projects, facilitate deployment, and track measurable outcomes

🔹 Ensure operational excellence with documentation, version control, and team coordination

🔹 Identify growth opportunities and act as a trusted strategic advisor to clients

What We’re Looking For:

✔️ 6+ years in hybrid technical + customer-facing roles (Solutions Architect, Customer Success, Engagement Manager)

✔️ Experience with applied Data Science, ML, GenAI (LLM prompting, RAG)

✔️ Proven ability to deliver AI or data-driven solutions in consulting or startup environments

✔️ Excellent storytelling and business value articulation for technical and executive audiences

✔️ Strong project management, ownership, and attention to detail

✔️ Global client experience preferred; professional fluency in English required

✨ Why Join Us:

• Drive measurable impact for Fortune 500 customers worldwide
• Be part of a category-defining AI company bridging agents and experts
• Own strategic accounts end-to-end and shape modern AI success
• Work with a high-performance, cross-functional team
• Globally competitive compensation & benefits

We are seeking an experienced and proactive Employee Relations (ER) Specialist to join our team. The ideal candidate will focus on fostering and maintaining positive relationships between employees and the organization to ensure a harmonious and productive workplace environment.

Key Responsibilities:

• Build and maintain strong relationships with employees at all levels to promote trust and open communication.
• Address and resolve employee concerns or grievances in a timely and professional manner.
• Collaborate with HR and management teams to implement policies and practices that support a positive workplace culture.
• Conduct investigations into employee complaints, ensuring fairness, confidentiality, and compliance with company policies.
• Provide guidance and support on employee engagement, performance management, and conflict resolution.
• Work closely with leadership to ensure alignment of ER practices with organizational goals.
• Contribute to creating a safe, inclusive, and motivating environment where employees feel valued and supported.

Qualifications:

• Proven experience in Employee Relations or HR roles.
• Strong interpersonal, communication, and problem-solving skills.
• Knowledge of labor laws and regulations.
• Ability to manage sensitive situations with discretion and professionalism.

This role plays a vital part in creating a satisfied workforce, ultimately leading to improved business outcomes.

Job Purpose

We are looking for an energetic and self-starter software developer to join our product development practice as a Senior Software Engineer (SSE).

You will get to work with some of the best and knowledgeable tech talent in the financial world and you will build next generation digital services and platforms that will lead the transformation goals for our customers. You will work closely with the engineering, UX, product and test automation communities, as part of the agile team, to lead product design and development and to help the Digital Service Product Owner to deliver and maximize value.

You will drive engineering and architecture best practices for writing and encouraging others to write secure code and dev-ops process while getting opportunities for learning new business domain and topics, to work with industry SMEs and to learn new technology and behavioral skills.

Key Responsibilities

As a Full-stack Developer

• 8+ year’s professional experience in enterprise software design and development in an N-tier architecture environment;
• Understanding of 12-factor app framework is highly desirable
• Must have experience building web applications using .NET core 3.x (.NET 5.0 is better), Web API, HTML5, React OR other JS-based frameworks like Angular
• Must have experience with tools such as Jira, Github, Confluence (or other wiki), SonarQube (or similar), OWASP ZAP (or similar) and Snyk (or similar)
• Experience with data visualization libraries /framework like D3js, Plotly, HighCharts etc. will be an advantage
• Must have experience with SOA and Web Service standards (REST & JSON/SOAP & WSDL/WS-I Basic Profile), and IIS
• Understand the business requirements from the product owner(s)
• Design and implement the system from scratch & build enhancements, features request using modern application frameworks using C# and React with .NET Core, Web API, AWS services etc.
• Participate in both development & maintenance tasks
• Independently troubleshoot difficult and complex issues on production and other environments

As a Technical Lead in the pod

• Must have experience of working in an automated CI/CD environment and with fast moving teams using Scrum/Agile; Experience with AWS and other cloud providers is highly desirable
• Must have extensive experience with object oriented design principles. Ability to articulate the pros and cons of design/implementation options
• Participate in design review and peer code review
• Work collaboratively in a global setting, should be eager to learn new technologies
• Responsible for extending and maintaining existing codebase with focus on quality, re-usability, maintainability and consistency
• Coach teams on best practices and architecture design

As member of the Engineering community

• Must have extensive experience with object oriented design principles.
• Ability to articulate the pros and cons of design/implementation options
• Good understanding and knowledge of areas including but not limited to requirement gathering, designing, development, testing, maintenance, quality control etc.
• Stay up-to-date on latest developments in technology
• Learn and share learnings with the community

Behavioral Competencies

• A self-starter, excellent planner and executor and above all, a good team player
• Excellent communication skills and inter-personal skills are a must
• Must have organizational skills, including multi-task capability, priority setting and meeting deadlines
• Ability to build collaborative relationships and effectively leverage networks to mobilize resources
• Liking and initiative to learn business domain is highly desirable
• Likes dynamic and constantly evolving environment and requirements

We are seeking an experienced Lead Full Stack Developer with a strong background in the MERN stack and serverless technologies. The ideal candidate will have a minimum of 6 years of experience in software development, with significant expertise in both relational (RDBMS) and NoSQL databases. You will lead a team in designing and developing scalable, high-quality solutions while ensuring best practices are followed throughout the development lifecycle.

Responsibilities:

• Develop and maintain scalable backend services using Node.js and serverless technologies such as AWS Lambda, Google Cloud Functions, or Azure Functions.
• Architect and implement front-end solutions using React.js, ensuring seamless integration with backend services.
• Design, implement, and optimise both relational (PostgreSQL, MySQL) and NoSQL (MongoDB) databases.
• Translate business requirements into robust, efficient technical solutions.
• Conduct code reviews to maintain high standards of code quality, performance, and maintainability.
• Stay updated with the latest trends and advancements in the MERN stack, serverless architectures, and cloud platforms.
• Lead and mentor a team of developers, providing technical guidance and fostering a collaborative environment.
• 
  

Requirements:

• Minimum of 6 years of professional experience in software development, with at least 6 years specifically in the MERN stack.
• Proven leadership experience in managing and mentoring development teams.
• Proficiency in Node.js, Express.js, React.js, and MongoDB.
• Hands-on experience with serverless architectures, including AWS Lambda, Google Cloud Functions, or Azure Functions.
• Strong understanding of RDBMS (PostgreSQL, MySQL) and NoSQL databases (MongoDB).
• Solid understanding of RESTful APIs, microservices architecture, and cloud platforms.
• Excellent problem-solving, debugging, and collaboration

Additional Skills:

• Experience with GraphQL, Docker, and Kubernetes is a plus.
• Contributions to open-source projects are highly valued.
• Understanding of DevOps practices and CI/CD pipelines.

Position Overview:

We are seeking an experienced Engineering Manager to join our dynamic team. The ideal candidate will possess a strong technical background, with at least 6+ years of expertise in software development, architecture, and team leadership. As the Engineering Manager, you will play a pivotal role in driving the technical direction of our software development team, architecting robust solutions, and ensuring the successful delivery of high-quality software products.

Key Responsibilities:

·   Architect and lead the development of scalable, high-performance web applications utilizing Node.js / Javascript and MySQL with good to have experience in Angular.

·   Provide technical leadership and guidance to the software development team, overseeing backend and frontend development efforts.

·   Collaborate with cross-functional teams to define technical requirements, establish project timelines, and align software development strategies with business objectives.

·   Drive the implementation of best practices in software engineering, including code quality standards, unit testing, code reviews, and CI/CD processes.

·   Mentor and coach engineering team members, fostering a culture of continuous learning and technical excellence.

·   Lead technical discussions, identify opportunities for innovation, and evaluate emerging technologies to enhance our product offerings.

·   Analyze system architecture and design, ensuring optimal performance, scalability, and reliability of our software solutions.

·   Partner with stakeholders to define technical roadmaps, prioritize features, and deliver impactful solutions that meet customer needs.

·   Lead by example, demonstrating a commitment to collaboration, transparency, and continuous improvement within the engineering organization.

Qualifications:

·      Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.

·      Proven track record as an Engineering Manager or in a similar leadership role within software development.

·      Proficiency in JavaScript, with expertise in Node.js.

·      Experience working with technologies such as Redis, GraphQL, Messaging Brokers like Kafka or RabbitMQ, Integrating third party APIs

·      Experience in architecting and developing high-load, scalable web applications using modern frontend and backend technologies.

·      Strong proficiency in RESTful API design, microservices architecture, and distributed systems.

·      Demonstrated expertise in database design, optimization, and management, particularly with MySQL.

·      Familiarity with frontend technologies such as Angular desirable.

·      Experience with Agile development methodologies and DevOps practices.

·      Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

·      Experience with modern development tools and technologies, including Git, Jenkins, Docker, Kubernetes, etc.

If you possess the requisite skills and are passionate about driving innovation in the HR tech industry, we invite you to join our team at Akrivia HCM

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.

• Setting KPIs, monitoring key trends, and helping stakeholders by generating insights from the data delivered.
• Understanding user behaviour and performing root-cause analysis of changes in data trends across different verticals.
• Get answers to business questions, identify areas of improvement, and identify opportunities for growth.
• Work on ad-hoc requests for data and analysis.
• Work with Cross functional Teams as when required to automate reports and create informative dashboards based on problem statements.

• 1-2 years of experience working in Analytics as a Business or Data Analyst.
• Analytical mind with a problem-solving aptitude.
• Familiarity with Microsoft Azure & AWS PySpark, Python, Data Bricks, Metabase, Understanding of APIs, data warehouse and ETL etc.
• Proficient in writing Complex Queries in SQL.
• Experience in Performing hands-on analysis on data and across multiple datasets and databases primarily using Excel, Google Sheets and R.
• Ability to work across cross-functional teams proactively.