Engineering Manager /Sr Engineering Manager /Architect

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Job Requirements 

Required Experience 

5–6 years of hands-on experience in Salesforce DevOps, release engineering, or deployment 

management. 

Strong expertise in Salesforce deployment processes, including CI/CD pipelines. 

Significant hands-on experience with at least two of the following tools: Gearset, Copado, 

Flosum. 

Solid understanding of Salesforce architecture, metadata, and development lifecycle. 

Familiarity with version control systems (e.g., Git) and agile methodologies. 

Key Responsibilities 

Design, implement, and manage CI/CD pipelines for Salesforce deployments using Gearset, 

Copado, or Flosum. 

Automate and optimize deployment processes to ensure efficient, reliable, and repeatable 

releases across Salesforce environments. 

Collaborate with development, QA, and operations teams to gather requirements and ensure 

alignment of deployment strategies. 

Monitor, troubleshoot, and resolve deployment and release issues. 

Maintain documentation for deployment processes and provide training on best practices. 

Stay updated on the latest Salesforce DevOps tools, features, and best practices. 

Technical Skills 

Skill Area Requirements 

Deployment ToolsHands-on with Gearset, Copado, Flosum for Salesforce deployments 

CI/CDBuilding and maintaining pipelines, automation, and release management 

Version ControlProficiency with Git and related workflows 

Salesforce PlatformUnderstanding of metadata, SFDX, and environment management 

Scripting 

Familiarity with scripting (e.g., Shell, Python) for automation (preferred) 

Communication 

Strong written and verbal communication skills 

Preferred Qualifications 

Bachelor’s degree in Computer Science, Information Technology, or related field. 

Certifications 

Salesforce certifications (e.g., Salesforce Administrator, Platform Developer I/II) are a plus. 

Experience with additional DevOps tools (Jenkins, GitLab, Azure DevOps) is beneficial. 

Experience with Salesforce DX and deployment strategies for large-scale orgs. 

• Email Marketing Executive Job Description:

We’re seeking an Email Marketing Executive with at least 1 year of prior experience in email marketing, who has hands-on expertise in lead generation and email list management. The ideal candidate will be skilled in creating compelling email templates, sourcing leads, and utilizing email marketing strategies to drive engagement and conversions.

• _ Key Responsibilities:_

Minimum 1 year of experience in email marketing. Proven knowledge of lead generation through email and list-building techniques.

Proficient in email sourcing for IT Services/Software industries or websites and mobile apps. Strong ability to write engaging email templates.

A minimum of 100 email addresses of relevant contacts for outreach.

Website Performance Monitoring & Optimization:

• Monitor website load speed and ensure optimal user experience across devices.
• Identify performance gaps, suggest improvements, and track progress.
• Conduct website audits focusing on technical SEO, usability, and site speed.

Visual Analytics & User Behavior Analysis:

• Track visual analytics (heatmaps, session recordings) to identify issues.
• Report on user behavior patterns and suggest actionable improvements.
• Identify and report website issues such as broken links, slow-loading pages, or improper visual elements.

Collaboration & Reporting:

• Work with the marketing and development teams to align website goals with business objectives.
• Provide regular performance reports, highlighting issues, insights, and recommendations for improvements.

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with the internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs a more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with the internal team. 

Qualifications:

• B.E in computer science or related fields.
• Hands-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem-solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery, HTML/CSS.
• Self-Motivated, flexible & Innovative.

Requirements

• Development experience in React Native
• Experience in developing UI in HTML, CSS, and JS and integration with the backend using REST API.
• Experience with Object-Oriented Programming • Ability to multitask and work in a fast-paced environment.
• Ability to document their code.
• Understanding accessibility and security compliance.
• To translate storyboards and various use cases to create high-performing apps
• Write, execute, and maintain clean, reusable, and scalable code • Integrate our various data storage solutions
• Ensure the responsiveness and boost the performance of our apps
• Find and address the various bottlenecks and bug-fixes
• Help in code automatization
• Proficient in GIT

Responsibilities

• As a Hybrid Mobile App Developer, you will be responsible for creating compelling concepts for customer products and offerings as well as engage user experience across varied platforms.
• You shall be involved across all stages of the application life cycle, from requirements specification, wireframes, mockups, development, testing to deployment.
• You shall be expected to work in a team, assigning and delegating tasks and responsibilities among your co-developers.
• You will also be engaged in providing regular updates on project status & progress to non-technical stakeholders.

Hiring Process

• After getting shortlisted from here, a member of our team will contact you.
• We will schedule a interview as per mutually convenient time.

Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).  

Organization : TECHWAVE (http://www.techwave.net/)

Requirement : Groovy Grails Developer

Experience :5+ Years

Job type : Permanent

Location : Hyderabad

Job Description Engaged in all phases of the software development lifecycle

Job qualifications and requirements

• 4+yrs experience in software development in Groovy, grails framework,
• Knowledge of mysql, postgresql, RabbitMQ, Linux based development/ deployment.
• Deployment with Jenkins/ maven,
• Good knowledge in Jira.
• Project experience in ecommerce/digital domain is a big plus.
• Strong exp in creating angular2+ (preferably angular 6) custom components
• Having exp with state mgmt. e.g., rxjs, Redux observable, Ngrx, Ngxs.
• Frameworks: Angular 2+/ 5/ 6, Bootstrap, HTML5, CSS3,
• Programming: JavaScript, Nodejs, Typescript, JavaScript (OOP), jQuery, Restwebservices
• Tools: GIT hub, Wireframe e.g., invasion
• Cloud Exposure

Job description- Information Security(Financial)

Roles and Responsibilities

HTC Global Security Delivery Centre will provide a professional opportunity to work in a dynamic environment where you will have the ability to develop process and Cyber security based skills

Work profile of individual

• As part of the companyC Global cyber security consulting team, individual’s primary role would be to be a part of ISO 27k projects IT audits, ITGC audits, SSAE, SOC audits, IT Process Audit, Systems Audit, Gap assessment TPRM, GDPR, Infosec, GRC , ISMS, Cyber Security, SOX ITGC on customer engagements
• Will address all aspects of security like physical, logical, data, access etc and review Information Security policy and suggest / recommend necessary changes to the same on customer engagements
• Will be an active participant in internal / third party system security reviews and audits on customer engagements.
• Will perform internal audits on all aspects of IT and ensure compliance with the prescribed security norms on customer engagements and will be responsible for tracking the open audit findings and closure of the same
• Will be able to manage document tracking and updating - policies, processes, procedures, templates etc.
• Will assist in developing proposals by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
• Will demonstrate ability to clearly and concisely communicate the privacy implications of technology and implementation.

Team work

• Individual would be responsible for contributing to a strong team environment and promoting a positive working relationship with their colleagues.
• Individual would predominately work with off-shore engagement teams and relevant HTC Territory teams on presale and cyber security delivery.
• Communication, written and verbal, with these teams would be expected.
• Team members would be required to apply learning from trainings and on the job experience to work requests and support continuous process improvement.
• Team members would be required to handle multiple tasks at the same time.
• Detailed focus when performing work and good project management skills when managing workload and maintaining timelines will be necessary.

Desired Candidate Profile

• Bachelors
• Certifications (ISO 27001/ ISO 31000/ or equivalent and other relevant qualification/certification
• Experience : 3-5 years
  
  

Knowledge Required:

• Strong knowledge of information security concepts, risk and controls concepts. Strong understanding of security principals: audit, policies, guidelines, and compliance.
• Understanding of infrastructure (data centre, network end user computing) security / cloud security / managed security services / security operations centre / compliance risk management and ITGC controls
• Sound knowledge of Internal financial Controls and Compliance. Must be able to recommend controls around people, process, and technology.
• Sound knowledge of General Leger / Balance Sheet / Journal Entry / Budgeting / Financial fraud
• Sound knowledge on business controls and process controls. Good experience with control assessment, check the effectiveness of the implemented controls and recommend mitigation / improvements.
• Experience with the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint, Visio, etc.),
• Strong verbal and written communication skills Knowledge / experience in fields of ITGC audits, Internal Audit, External Audit / Statutory Audit projects
• Candidates should exhibit good client service skill collateral's with a strong focus on building relationships.

Additional Responsibilities:

• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge on software configuration management systems and license Management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management

Total Experience: 6 – 12 Years

Required Skills and Experience 

• 3+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
• 3+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
• Building and running Docker images and deployment on Amazon ECS
• Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
• Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
• Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
• Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
• Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
• Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
• Understanding of IAM, RBAC, NACLs, and KMS
• Good communication skills

Good to have:

• Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
• Knowledge of database administration such as MongoDB.
• Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.

Responsibilities

• Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
• Establish and promote DevOps thinking, guidelines, best practices, and standards.
• Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.