Quality Analyst – Business Development Team

Job Title: Quality Analyst (Customer Experience Team)

Location: Bangalore, Koramangala (walkin interview)

Job Type: Full-time

Reports To: Quality Lead

Experience: Minimum 2 to 3 years as a Quality

Analyst in a customer service environment

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,

identify what is going wrong and why, and convert those findings into feedback and coaching that

measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —

auditing against defined parameters, marking critical errors accurately, delivering structured feedback,

participating in calibration, identifying training needs and publishing quality reporting. You will work closely

with the Training team and with Operations, so findings translate into action on the floor rather than sitting

in a report.

Bachelor's degree or equivalent.

• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or

contact centre environment.

• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure

to more than one channel preferred.

• Working knowledge of quality management or audit tools, and the ability to pick up a new platform

quickly.

• Sound understanding of quality parameters, critical error frameworks and audit governance.

• Practical experience of feedback mechanisms and coaching models, with a track record of feedback

that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.

• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data

sets.

• Excellent written and verbal communication, with the ability to write observations a third party can act

on without further explanation.

• Objectivity and the confidence to hold a position in a performance conversation, balanced with

empathy towards agents.

• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.

looking for Business development good looking for the lead generation interested please kindly share me your interest.

Job Description

Key Responsibilities:

• Research and identify potential US businesses and decision-makers.
• Gather and analyze client requirements through research and communication.
• Coordinate with the Operations and Development teams for timely project execution.
• Prepare business proposals, requirement documents, reports, and project documentation.
• Maintain CRM records, track project status, and ensure timely follow-ups.

Requirements:

• Bachelor's degree in any discipline.
• 2–4 years of experience in Business Research, Market Research, Project Coordination, or Business Analysis.
• Excellent English communication and documentation skills.
• Strong internet research skills.
• Experience working with US clients is preferred.
• Willing to work from the office in the Night Shift (US Process)

About the Role

We're looking for a Business Development Representative with 2–4 years of experience to help drive Inflexion Analytics' next stage of growth. You'll own the top of the funnel end-to-end — identifying target accounts, running outbound outreach, qualifying opportunities, and moving them into active sales conversations with senior leadership.

The ideal candidate is a self-starter who genuinely enjoys the hunt, gets energised by cold outreach rather than drained by it, and wants to help build a book of business in a fast-growing specialist consultancy.

You'll be selling Inflexion's full service portfolio primarily into mid-market clients across the US and Europe (including the UK), with scope for the remit to become more global over time. You'll join a small but growing BD team, with clear runway to grow with it as we scale.

This role is suited to someone who's commercially sharp, comfortable talking to senior business stakeholders (Heads of Marketing, Analytics, CFOs, COOs).

Key Responsibilities

•     Identify and build target account lists across priority US and European markets, using a mix of research, market analysis, and intent signals.

•     Run high-quality outbound outreach across email, LinkedIn, and cold calling - with strong personalisation.

•     Qualify inbound and outbound leads against ICP criteria and book discovery calls for senior leadership.

•     Build and maintain a healthy, well-hygiened pipeline in [CRM — HubSpot / Salesforce / TBC], with accurate stage tracking and next-step discipline.

•     Develop a deep working understanding of Inflexion's service lines enough to have a credible first conversation and hand off cleanly to delivery leads.

•     Coordinate with delivery and pre-sales teams to shape solutions and proposals for qualified opportunities.

•     Support senior leadership through the middle and late stages of the sales cycle - proposals, negotiation, and close.

•     Track and report weekly on core BD metrics: outreach volume, response rates, meetings booked, qualified opportunities, pipeline value, and conversion.

•     Stay on top of trends in data, analytics, and AI including what competing consultancies are doing, so we're always sharpening our positioning.

•     Contribute to the growth and playbook of the BD function as the team scales.

Qualifications

•     2–4 years of experience in business development, sales development, or a related client-facing commercial role. Experience selling analytics, data, IT services, SaaS, or consulting into mid-market or enterprise buyers is a strong plus.

•     Proven track record of hitting or beating outbound targets - meetings booked, qualified opportunities generated, or pipeline value contributed.

•     Strong verbal and written communication and comfort on cold calls and discovery conversations with senior stakeholders.

•     Comfortable using AI tools (Claude, ChatGPT, Clay, Apollo AI, or similar) to accelerate account research, personalisation, and outreach at scale, we expect this to be a core part of how you work, not an afterthought.

•     Hands-on experience with a modern sales stack - CRM plus tools like LinkedIn Sales Navigator, Apollo, ZoomInfo, Lusha, or similar.

•     Strong organisational skills and the ability to manage a large number of active opportunities at different stages.

•     Ability to work independently and as part of a small, fast-moving team in a rapid-change environment.

•     Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus, not required.

Who are we?

Inflexion Analytics is a team of data science and analytics consultants based in London, UK, and Bangalore, India. Founded in 2015, we have built a strong track record and foundation serving demanding clients. We are now looking to achieve significant growth and become a leading specialist consultancy in the data science field.

What we do?

We help businesses improve performance through better insight and decision-making. To achieve this, we offer services across the data science value chain including data strategy, data engineering, data insights, and visual analytics. We work with a global client base, including clients in the US, UK, Europe, and Australia.

Own top-of-funnel and mid-funnel business development execution, with the primary goal of generating Sales Qualified Leads (SQLs). For the first 6 months, success is measured on creating qualified pipeline, not closing deals.

Core Responsibilities

1. Presales Coordination

• Work closely with Saurav on active presales opportunities
• Join relevant sales and discovery calls
• Review existing active leads, past call notes, and ongoing opportunities
• Coordinate proposal/SOW preparation using standard company templates
• Help move presales opportunities from discussion to scoped commercial conversations

2. Outbound Business Development

• Execute account-based marketing across target accounts
• Identify and engage 3–5 relevant stakeholders per target company
• Reach out through LinkedIn, email, calls, and other relevant channels
• Build relationships with decision-makers and influencers inside target accounts
• Follow up consistently and maintain outreach discipline

3. ICP-Based Prospecting

Focus prospecting around defined ICPs such as:

• Indian brands expanding to US / UK / global markets
• Brands stuck at a growth plateau
• Other ICP segments defined by leadership

4. Agency and Channel Partner Development

• Identify and approach agencies, consultants, and channel partners
• Build partnerships with firms that can use or recommend the company’s software for their clients
• Explore collaboration opportunities across Delhi, Noida, Gurgaon, Lucknow, Amritsar, Jaipur, and nearby markets

5. Marketing Coordination

• Work with the marketing team to convert MQLs into SQLs
• Use marketing inputs including newsletters, ICP lists, research support, and warm leads
• Coordinate on campaigns, founder-led content, webinars, workshops, and events
• Share field feedback to improve messaging, targeting, and conversion

6. Reporting and Review

• Submit weekly reporting on outreach, responses, meetings, presales progress, and SQL creation
• Track leading indicators, not just final outcomes
• Show directional evidence of progress through consistent execution and learning

Success Metrics / KRA

First 6 Months Primary KRA

Generate sales-qualified leads.

Phase-wise Focus

• Months 1–3: India-focused pipeline building
• Month 4 onward: Expand to international markets in addition to India

Performance Philosophy

Performance will be evaluated on:

• Quality and consistency of execution
• Directional evidence that the approach is working
• Leading indicators such as outreach, engagement, meetings, and pipeline movement
• SQL generation as the main lagging outcome metric

Closed revenue is not the primary KPI in the first phase.

Weekly KPI Plan

A. Activity KPIs

• Number of target accounts added
• Number of contacts identified
• Number of outreach messages sent
• Number of calls made
• Number of LinkedIn touchpoints completed
• Number of follow-ups completed

B. Engagement KPIs

• Response rate
• Positive response count
• Discovery / intro meetings booked

C. Pipeline / Presales KPIs

• Number of active opportunities reviewed
• Number of presales discussions supported
• Number of proposals / SOWs coordinated
• Number of opportunities moved to next stage
• Number of SQLs generated

D. Marketing Coordination KPIs

• Number of warm leads from marketing initiatives
• Speed of follow-up on warm leads
• Campaign feedback shared with marketing
• Joint initiatives supported (webinars, workshops, content-led campaigns)

E. Channel Partner KPIs

• Number of agencies / partners identified
• Number of partner outreach attempts
• Number of partner conversations initiated
• Number of partner opportunities created

Suggested Weekly Targets (starting version)

Week 1–4

• 25–40 target accounts researched
• 75–150 contacts identified
• 80–120 outbound touchpoints
• 10–20 meaningful responses
• 4–8 discovery conversations
• 1–3 SQLs
• 5+ active opportunities / presales items reviewed
• 3–5 agency/channel partner conversations initiated

These can be tightened after 3–4 weeks based on actual conversion data.

Weekly Review Format

1. Outreach Summary

• Accounts targeted
• Contacts reached
• Channels used
• Total touchpoints sent

2. Response Summary

• Replies received
• Positive responses
• Meetings booked
• Follow-ups pending

3. Pipeline Summary

• Active presales opportunities
• Proposal/SOW coordination status
• Opportunities advanced
• SQLs created

4. Marketing Coordination Summary

• Leads received from marketing
• Status of those leads
• Feedback for messaging / targeting
• New campaign ideas or support required

5. Learnings and Next Actions

• What worked
• What did not work
• Bottlenecks
• Focus for next week

Reporting Template

Weekly BD Report

• Target accounts added:
• Contacts identified:
• Outreach sent:
• Calls made:
• LinkedIn messages sent:
• Emails sent:
• Follow-ups completed:
• Responses received:
• Positive responses:
• Meetings booked:
• SQLs generated:
• Active presales opportunities:
• Proposals/SOWs supported:
• Marketing leads received:
• Partner conversations initiated:
• Key learnings:
• Priorities for next week:

30-60-90 Day Plan

First 30 Days

• Understand ICPs, offers, use cases, and sales process
• Review active pipeline and presales opportunities
• Start outbound execution and messaging tests
• Begin agency/channel mapping
• Build weekly reporting discipline

Days 31–60

• Improve response and meeting conversion
• Contribute more actively in presales coordination
• Build repeatable outbound cadences
• Start generating stable SQL flow
• Support marketing-to-sales handoff improvements

Days 61–90

• Increase SQL consistency
• Expand outreach depth and partner motion
• Start testing international opportunities
• Improve efficiency through stronger channel mix and messaging

We are looking for dynamic and enthusiastic Business Development Executives (Voice Process) to join our Marketing team. The ideal candidate should possess excellent communication skills, experience in outbound calling, and the ability to generate and qualify business opportunities through effective customer engagement.

Hiring: BUSINESS DEVELOPMENT EXECUTIVE

We are looking for a dynamic and enthusiastic people to join our team.

Requirements:

• Excellent communication skills in English
• Minimum 1 year of experience in Tele-sales is mandatory
• Strong convincing and interpersonal skills
• Ability to work under pressure and achieve targets
• Positive attitude and team-oriented mindset

Working Hours:

• Monday to Friday: 10:30 AM to 7:30 PM
• Saturday: 10:30 AM to 3:00 PM

Interested candidates can apply with their updated resume.

Position: Test Engineer

Company : Mayura Consultancy Services

Experience: 2 to 4 yrs

Location : Bangalore

Work Location: Work From Home(WFH)

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website :

https://www.mayuraconsultancy.com/careers/test-engineer-opening-mcs?r=jlp

MCS is seeking a meticulous and detail-oriented experienced Test Engineer with minimum of 2 Years of relevant experience to join our team. As a Test Engineer, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience of 1-2 years as a Test Engineer.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

Hiring : Salesforce QA

Experience : 5+ yrs

Location : Remote

We are looking for Salesforce QA with 5+ yr of experience in Salesforce.