Project Manager - Tech

Customer Success Manager

Job Type: Full Time

Job Location: Malad Mumbai

Experience: 1 - 2 Years

Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

Candidate Skills:

• Excellent interpersonal and communication skills.
• Good hands on experience in React JS
• Strong JavaScript fundamentals
• Knowledge of HTML5/CSS3 is plus.
• Knowledge in Natural Language Processing is plus.
• Knowledge of database technologies like Hadoop / MySQL / SQL / No SQL is a plus.
• Experience consuming RESTful APIs
• Enthusiastic in problems solving and is proactive.

Qualifications:

• MCA/BE/B.Tech

Role: Python-Django Developer 

Location: Noida, India

Description:

• Develop web applications using Python and Django.
• Write clean and maintainable code following best practices and coding standards.
• Collaborate with other developers and stakeholders to design and implement new features.
• Participate in code reviews and maintain code quality.
• Troubleshoot and debug issues as they arise.
• Optimize applications for maximum speed and scalability.
• Stay up-to-date with emerging trends and technologies in web development.

Requirements:

• Bachelor's or Master's degree in Computer Science, Computer Engineering or a related field.
• 4+ years of experience in web development using Python and Django.
• Strong knowledge of object-oriented programming and design patterns.
• Experience with front-end technologies such as HTML, CSS, and JavaScript.
• Understanding of RESTful web services.
• Familiarity with database technologies such as PostgreSQL or MySQL.
• Experience with version control systems such as Git.
• Ability to work in a team environment and communicate effectively with team members.
• Strong problem-solving and analytical skills.

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

Making things simple is the most challenging task and that’s what we love to do at Xpresslane. We are an ambitious start-up built by IITM, IIMB and BITS Pilani grads, backed by VCs and Angel investors. We are currently growing rapidly in the market with more than 100 D2C brands and more tech products in the pipeline.

Xpresslane allows online shoppers to complete their purchases within seconds. No passwords, no CAPTCHA, you won't need to fill in your details every time you buy online with Xpresslane checkout. By integrating our plugin, websites can provide one-click checkout to their users, enhancing the online shopping experience at an entirely new level.

We are looking for individuals comfortable in building things from scratch and interacting with founders/entrepreneurs. Exposure to SAAS/tech industries will be a plus.

Key Responsibilities:

• Own customer relationship end to end and maintain ongoing conversation with the clients for continuous feedback
• Establish processes for reducing integration timelines and increasing transparency
• Maintain an advisory role in helping customers get more value from Xpresslane products
• Upsell and cross-sell new product features/products from Xpresslane
• Collaborate with all departments in identifying right solution for customer concerns
• Track the customer conversion metrics
• Maintain high levels of customer satisfaction

Requirements

• 2-4 years of experience in communications, marketing, sales, account management, or customer success
• Bonus - experience working with eCommerce sector
• Excellent interpersonal and communication skills to work across functions in and outside the company
• Self-starter and multi-tasker

• Developing new user-facing features using React.js

• Building reusable components and front-end libraries for future use

• Translating designs and wireframes into high quality code

• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of React.js and its core principles

• Experience with popular React.js workflows (such as Flux or Redux)

• Familiarity with newer specifications of EcmaScript

• Experience with data structure libraries (e.g., Immutable.js)

• Knowledge of isomorphic React is a plus

• Familiarity with RESTful APIs
• Knowledge of GraphQL is a plus.

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Familiarity with modern front-end build pipelines and tools

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

Familiarity with code versioning tools such as Git


Timeline:

Position: Full Stack developer

Location: Bangalore

Experience:  3 to 5 years, preferably in an agile environment

RESPONSIBILITIES
·     Understanding requirements present in specification documents
·     Knowledge on cloud environment
·     API development for consumption by webapp and mobile apps
·     Database schema design
·     Integration with partner systems based on REST APIs
·     Working with code base across multiple development & staging environments
·     Take part in User Acceptance Testing (UAT)
·     Be part of Production deployment & release activities

TECH SKILLS
·     Must Have:
*       Python and Node Js
*       RDBMS :Postgre SQL/ MongoDB
*       Must have knowledge on AWS or Digital Ocean
*       Good documentation skills
·     Good to have:
*       Javascript
*       RabbitMQ
*       Django
*       Docker
*       Redis
*       Flask
*       nginx
*       graylog

1. Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
2. Writing tested and documented JavaScript, HTML and CSS
3. Make design and technical decisions for AngularJS projects.
4. Ensuring high performance