Project Manager - Email Domain

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

• Make outbound and receive inbound calls to/from US clients
• Provide clear, concise, and professional communication with clients
• Address client inquiries and provide solutions promptly
• Maintain strong client relationships through effective communication
• Troubleshoot and resolve client issues, ensuring a positive experience
• Document interactions and follow up on necessary actions
• Collaborate with internal teams to ensure client needs are met
• Adapt quickly to new processes or updates in client services
• Meet key performance metrics and deadlines consistently

Requirements:

• Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
• Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
• Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
• Tech-Savvy: Proficient with CRM software, email, and call systems
• Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
• US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
• Previous Experience: Experience in a client-facing role or customer service is a plus
• Polished: Professional appearance and demeanor on calls and emails

A Business Development Executive (BDE) typically has the following job duties:

1. Identifying new sales leads, through business directories, client referrals, and participation in industry events.

2. Researching and analyzing sales options, and then pursuing the most promising leads.

3. Building and maintaining relationships with clients, both existing and new.

4. Negotiating deals and agreements with clients and closing sales.

5. Keeping accurate records of all sales activities and results, using customer relationship management software.

6. Maintaining regular communication with upper management, providing information on the status of sales efforts and reporting on any issues or opportunities that arise.

7. Continually seeking new ways to improve sales performance and reach targets.

8. Education and experience required for BDE role varies across different organizations, typically a bachelor's degree in marketing, business, or a related field is desired. Relevant experience in sales, marketing, or a related field, as well as excellent communication and negotiation skills, are also important.

We are looking for an experienced and passionate WordPress Developer to join our IT team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.

• IT Skill: operating system windows 10 basic of Linux
• Office-2016(Word, Excel, Power Point), Internet Surfing and Outlook 2016,
• Languages: HTML, CSS, Bootstrap4, JavaScript, J-query, Core PHP, WordPress, Magento & Drupal
• Build websites using WordPress.
• Prepare website proposals to present to clients.
• Provide technical support to clients.
• Write coding using HTML and CSS.
• Design new features for existing websites.
• Act as the company expert in creating PPC /Google AdWords campaigns to be integrated with new website builds.
• Manage a user guide to help clients understand site features and management of website to increase visitor satisfaction.
• Work on a new mobile development project to expand the company into mobile website development services.

At Artistic Bird Tech Pvt. Ltd., we are seeking a determined and compassionate IT Sales Executive to play a vital role in advancing our company's growth. The responsibilities of this role include identifying and retaining clients, motivating existing clients to explore additional products or features, and staying updated on evolving consumer trends. Additionally, you will be tasked with enhancing the skills of our team members through consistent training and mentorship.

We are looking for an enthusiastic product management intern who can turn ideas into reality and lead our product development cycle.

1. Product design and development skills

• Feature prioritization
• User research
• Visual design
• Wireframing Prototyping
• Market research
• Database designing
• User testing.

2. Marketing skills

• Drafting marketing plans
• Growth hacking A/B testing
• Landing page creation(HTML)
• Content creation
• Understanding Google Analytics
• Google Ads.

3. Design skills

• Paper prototyping

• Figma(optional).

1. Define our Product roadmap, planning, prioritization, tracking, and stake-holders dependency management.
2. Work closely with product designers and developers and ensure functional requirements including edge cases are all captured and designs are all approved by all stakeholders.
3. Authoring different test scenarios for user stories and functional testing of the same.

4. Define metrics, objects that are aligned with business goals and measure feature/release specific success.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

• You have 2-5 years of experience using two or more development languages (ASP.NET, JavaScript, Scala, C#, etc.) with experience in Object-Oriented programming and full-stack web application development
• You can write clean, high-quality code in a variety of languages and are also able to spot and improve bad code
• You have experience with Agile and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Experience with developing web applications based on ReactJS
• Hands on experience in setting up automated build pipelines based on Jenkins, Gradle, MSBuild, Maven etc.
• Bonus points if you have knowledge of cloud technologies such as AWS/Azure/GCP, Docker and Kubernetes
• Experience with atleast one RDBMS sql-server or postgress having good sql skills
• You will champion best practices like writing clean and reusable code using practices like Test Driven Development, SOLID principles, OO design, and pair programming
• You will partner with developers from other cross-functional teams advocating devops culture
• Experience with building REST APIs and asynchronous messaging systems
• You will work in collaborative, product-focused teams to build innovative customer experiences
• Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients

Srijan is hiring for a Scrum Master/Senior Scrum Master role with a permanent WFH option.

A notice period of 30 days or less is preferred.
Remote working option available.


Roles and Responsibility:

 Backlog Maintenance

• Create and Manage Backlog
• Backlog grooming: Manage/Update “sprint-backlog” and “project-backlog” regularly after client calls and demos
• Plans forward-looking technology investigations (spikes / POC)
• After each sprint demo work with the dev team to estimate and re-estimate the backlog
• Facilitate prioritization of backlog first time;
• Facilitate prioritization of backlog during planning n+1 sprint with client
• Creating mock-ups/wireframes/Sketch images to illustrate or to detail for getting clarity from the client, and for communicating the task to the dev team
• Use JIRA for all backlog (no use of Google spreadsheets)

Daily Stand-ups

• Drive daily-stand-ups
• Ask what was done yesterday, what is the plan for today
• Ask probing questions in the stand-ups and outside of it
• Identify potential roadblocks or challenges that may come up
• Consult Group Lead and raise your concerns
• Implement advice by GL
• Ensure that the team is working towards completion of the sprint; each stand-up well did, will suggest if the velocity is enough to complete Sprint or no
• (Maintain and) Update the “information radiator board (with stickies)” for all sprints

Sprint Demos

• Run sprint demos
• Calls must be marked on the client and team’s calendar; no ambiguity in when calls happen
• Every member must be present on calls at least 2-mins before the scheduled time on the calendar; be the first to join the call as moderator
• If you are unable to join, ensure that the session is recorded; if it cannot be recorded, ensure the team has captured all feedback during the demo

Business Analysis

• Understand the business of the client and the project
• This will enable you to question business needs that clients communicate
• Validate and record agreements in stories, acceptance criteria
• Create mock-ups/wireframes/Sketch annotations to illustrate or to detail --  for getting clarity from the client; and for communicating the task to the dev team -- put these in stories in JIRA

Project Management

• The Plan -- Do -- Check -- Act (Complete control on the project)
• Create Physical boards “information radiator board (with stickies)
• Plan deliverables (JIRA/Sprint) along with the team
• Organize the Sprint, get re-estimates done,
• Plan Sprint n+1 with the client -- prepared stories for the n+1 sprint to be taken up by dev team; work with QA in
• Learn to read JIRA Burndown Charts to know if the project is on time or is there likely to be a delay
• If there is likely to be a delay, speak to the Agile Coach / Group Lead to decide the nature of communication to be sent to the client
• Release Planning - define release goals

Quality Assurance

• Detail out stories with acceptance criteria
• Ensure all stories have acceptance criteria
• Work with QA in improving quality of acceptance criteria
• Work towards zero-defect sprints
• Defect triage - accept/reject
• Support the Dev+QA team in testing yourself
• Use JIRA for all these activities
• Drive testing strategy
• Deliver stories piecemeal for testing throughout the sprint
• Validate technical architecture by asking relevant questions

Stakeholder Management

• Send out weekly Status emails to internal and external clients -- must be on SM’s calendar
• Red, Amber, Green status
• Budget consumption
• Key activities this week
• Pre-empt and document roadblocks that you/team foresee
• Raise/Flag issues to clients and work aggressively within the team/org to mitigate this
• Coach clients on agile/scrum, our model, align them on our practices, using Jira, etc

Engineering Practices

• Drive towards Unit Testing
• Drive towards Continuous Integration (CI) using Jenkins; leads to a clear release and deployment strategy/plan
• Piecemeal UAT strategy
• Drive Intrinsic quality like Code, stories written, test scenarios written
• Continuously monitor and improve them. Question people on them
• Use Jira rigorously to track stories, defects, and manage it end to end.

People, Process and Tool Coach

• Coach people to improve in their role
• Challenge and question people on the way they are working to make it better
• Run sprint-retros
• During retros listen for “cause” behind the words; by asking probing questions
• Continuously strive to improve yourself
• Handhold team on Scrum way of doing
• Strategize which tool to use for what purposes.

• 8+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written, and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem-solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast-paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

We are hiring for Sr. React Js developer

Location- Indore

Experience- 2+years

Notice period- Immediate to 30days

Primary Skill Set :

Must have expertise on:

1) React, Redux & Redux-Saga

2) Experience/knowledge in working on AngularJS

3) Knowledge in TypeScript

4) Working experience in C#, WebAPI

5) Emotion or JS-based Stylesheets

6) Testing react with Jest and Enzyme

7) Mono Repo

8) Working in distributed enterprise application

9) Design Patterns

10) RDBMS and NoSQL

11) Agile/Scrum

Secondary Skill Set :

1) TDD

2) Working with UX team to understand the mockups and User interactions

3) Knowledge on Jenkins and Dev Ops

Roles and Responsibilities :

1) Should have 5+ years of experience building applications using React, Angular Js

2) Work and collaborate with the team members.

3) Strong knowledge in building reusable react components with the best coding standards.

4) Should have experience in translating mockups into high-quality code

5) Should have experience in writing highly optimized react components

Role:System Analyst

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:IT & Information Security

Role Category:IT Infrastructure Services

Employment Type:Full Time, Permanent

Job Types: Full-time, Permanent