Project Manager - Email Domain

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

Role Overview:

The SEO Analyst is responsible for optimizing the organization’s online presence by improving search engine rankings, driving organic traffic, and enhancing user engagement. This role requires expertise in SEO strategies, analytics, and a strong understanding of mental health-related content to ensure alignment with the organization’s mission.

Key Responsibilities:

1. SEO Strategy Development and Execution:

• Develop and implement effective SEO strategies to improve website rankings and increase organic traffic.
• Conduct keyword research to identify high-value terms relevant to mental health services and integrate them into the content strategy.

1. Content Optimization:

• Collaborate with content teams to optimize on-page elements, including meta tags, headers, and keywords.
• Ensure that content adheres to SEO best practices while maintaining accuracy and sensitivity in mental health-related topics.

1. Performance Monitoring and Reporting:

• Monitor website performance using tools such as Google Analytics, Google Search Console, and other SEO software.
• Analyze data to evaluate the effectiveness of SEO efforts and provide regular reports to the marketing team.

1. Technical SEO Management:

• Conduct technical audits to identify and resolve issues affecting website performance, such as page speed, mobile usability, and broken links.
• Ensure the website is optimized for search engine crawlers and adheres to the latest algorithm updates.

1. Competitor and Market Analysis:

• Conduct competitive analysis to identify trends, opportunities, and gaps in the market.
• Research emerging SEO techniques and tools to maintain a competitive edge in the mental health sector.

1. Local SEO:

• Develop and manage local SEO strategies to enhance visibility in specific geographic areas.
• Optimize Google My Business profiles and manage location-based search strategies.

1. Collaboration and Training:

• Work closely with content creators, developers, and social media teams to align SEO initiatives with broader marketing goals.
• Provide training and guidance to team members on SEO best practices.

Qualifications and Requirements:

Education:

• Bachelor’s degree in Marketing, Computer Science, or a related field.

Experience:

• 2–5 years of experience as an SEO Analyst or in a similar role.
• Proven experience in optimizing content for the mental health or healthcare sector is mandatory.

Skills and Knowledge:

• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, and Ahrefs.
• Strong understanding of technical SEO, keyword research, and link-building strategies.
• Familiarity with content management systems (e.g., WordPress).
• Knowledge of HTML, CSS, and basic coding practices is a plus.
• Excellent analytical and problem-solving skills.

Personal Attributes:

• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Sensitivity and awareness when working with mental health-related content.

Key Competencies:

• Expertise in SEO strategies and best practices.
• Data-driven decision-making and performance analysis.
• Ability to adapt strategies to the unique needs of mental health-related audiences.
• Strong alignment with the organization’s mission to promote mental health awareness.

Role: Academic Counselor

Location: Gurgaon

About Us:

Founded in 2015 with a vision to create a globally trusted student guidance ecosystem, CollegeDekho

connects prospective students with colleges using its proprietary technology and AI-based chatbot. Its

Common Application Form platform, which enables students to apply to multiple colleges with a single

click, is India’s largest of its kind. Since its inception, CollegeDekho has guided over 85 lakh students

while successfully ensuring 1.3 lakh admissions, across all its platforms. CollegeDekho offers various

information on more than 35,000 colleges and universities across the country. Along with its offerings for

students, they also help more than 1500 colleges with their student recruitment. CollegeDekho has raised

over $53Mn from investors like Winter Capital, ETS Strategic Capital - the private equity investments arm

of ETS (creator of the TOEFL® tests and GRE® General Test), Calega, Man Capital, Disrupt ADQ and

QIC.

For more information, kindly visit www.collegedekho.com

About the role –

● Counsel students over the phone for admissions in UG & PG Courses.

● Assist learners in forms filling for admission.

● Guide students to take admission in our partner colleges as per the assigned targets.

● Have a direct access to the colleges SPOC as & when required & help in admission conversion

process. Maintain daily MIS on the calls & walk-ins (if any)

Must have skills:

● Excellent listening + communications skills (English, Hindi, Kannada and Tamil)..

● Interpersonal Skills

● Integrity and Professionalism.

● Ability to operate within a wide range of student personalities and background.

● Should enjoy working in a core sales driven environment.

● Self-starter & ability to execute high velocity closures.

● Inherent ability to have engaging conversations.

● Graduate in any stream.

● Comfort & knowledge of Microsoft Office (for data management)

GirnarSoft Education Services Pvt.Ltd. provides equal opportunities to all its employees and all qualified

applicants for employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex,

age, nationality, disability and veteran status

- Identify and prospect potential clients in target industries and markets.

- Conduct extensive market research to identify opportunities for business expansion.

- Build a robust sales pipeline through proactive lead generation and networking. - Develop and maintain a database of prospective clients.

- Build and nurture long-term relationships with clients.

- Conduct regular client meetings to provide updates, gather feedback, and identify new opportunities.

- Collaborate with the content team to ensure client satisfaction and retention.

- Prepare compelling proposals and presentations tailored to client requirements. - Collaborate with strategists to develop innovative and effective solutions.

- Negotiate contracts, pricing, and terms of agreements with clients.

- Provide insights and recommendations for business growth.

- Analysing gaps and developing policies with the core team.

Laravel developer is responsible for designing, developing, and maintaining web applications using the Laravel framework. They must have a strong understanding of PHP, MySQL, HTML, CSS, and JavaScript. Additionally, they should have experience working with other PHP frameworks and have a good understanding of software design principles.

The responsibilities of a Laravel developer may include:

• Developing, testing, and maintaining web applications using Laravel.
• Working closely with other developers and stakeholders to ensure the application meets requirements.
• Troubleshooting and resolving issues with the application.
• Writing clean, efficient, and well-documented code.
• Developing and maintaining APIs to integrate with other systems.
• Ensuring the application is secure and scalable.
• Participating in code reviews and collaborating with the team to improve code quality.
• Staying up-to-date with new technologies and best practices in web development.

We are looking for a smart, passionate hands-on engineer to join our team. In this role, you will be responsible to drive innovation in full-stack development of complex web applications, while improving performance, scalability, and maintainability.

You should:

1. Have thorough knowledge of JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap.
2. Be familiar with different PHP CMS (WordPress, Drupal, Joomla) and frameworks.
3. Be able to unit test the code components; Document the code and the functionality.
4. Be a good and quick learner, and open to learn new technologies in JavaScript Frameworks.
5. Good to have experience in MySQL/ MariaDB databases.
6. Good to have experience working with outside data sources and API’s.
7. Have Good Communication skills.

1. Deliver stable and scalable solutions in HTML, and JavaScript
2. Update existing components to support changing needs.
3. Improve the internal team culture of high-quality software development.
4. Cooperate with team members on maintaining existing solutions beyond means of code development.
5. Work on bug fixing and improving application performance.

What we offer:

• Various challenges ranging from scratch design/architecture to end-user experienced performance.
• Flexible working process, openness to suggestions and a fresh point of view.
• Room for self-improvement and knowledge exchange within the team.
• Close cooperation with Customer Experience Team providing actual feedback on end-user experience.
• Transparent cooperation with business stakeholders.

You would possess experience building web applications using MVC frameworks (Reactjs, Redux) in a service-oriented environment.

• In-depth experience in object oriented Javascript.
• Excellent knowledge of professional software engineering practices and best practices for the full Software Development Lifecycle, including coding standards, code reviews, source control management, build processes, testing and operations.
• Proficiency to code in front-end technologies such as Javascript/HTML/CSS.