EBS/Fusion Techno-Functional (HCM)

• Strong IT Technical Recruiter Profiles
• Mandatory (Experience 1): Must have 3+ years of experience in end-to-end IT recruitment (sourcing, screening, interviewing, and offer negotiation)
• Mandatory (Experience 2): Must have hands-on experience hiring for core technical roles
• Mandatory (Skill): Strong grasp of technical concepts and ability to evaluate candidate fit for skills
• Mandatory (Communication): Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in client and candidate interactions
• Mandatory (Company) - Product

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Experience in Core Java and Spring Boot.

 • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. 

• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications. 

• Good development experience with RDBMS.

 • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. 

• Excellent problem solving and coding skills. 

• Strong interpersonal, communication and analytical skills. 

• Should have the ability to express their design ideas and thoughts

As a senior engineer you will be working independently in designing and implementing new visuals and also helping improve code quality. A lot of emphasis is on usability; so any specific experience is ux is a big plus. Any experience with backend implementation is also a plus

You will work with a mix of front end technologies, primarily JavaScript, D3, HTML 5, SVG, CSS (and related tech like SaSS/LESS). You'd also work with Git, WebPack. You don't already need to know all of these technologies.The key requirement is a keen interest in UI/UX work, solid front-end programming skills (thorough understanding of JavaScript, CSS and browser rendering workflow) and critical thinking.

Remote working is allowed

• Possesses a high degree of technical competency to design and develop digital applications using cutting-edge tools and technologies
• Collaborative working with the client's technology and business staff day to day
• Proactive and willing to go above and beyond to satisfy the client and deliver on project goals
• Codes, tests, debugs, implements, and documents complex applications
• Prepares for, and actively facilitates hand-off at project completion to ensure a smooth transition to the larger organization
• Extensive experience in Angular (i.e., designs new templates, tests styles or sheets, fixes bugs; collaborates heavily with core team members (especially UX and Design))
• Integration knowledge and experience with exposed services (e.g. REST, SOAP, etc.)
• Familiar with common security and performance pattern (e.g.: OATH)
• Additional Requirements for Application Platform: Angular
• Level of expertise with Angular SSR applications
• Knowledge of Micro Frontends or Micro UI
• Interaction paradigm with UI elements
• Exposure to CSS and Javascript

• Programming Languages: Java, Objective-C, C++, JAVASCRIPT, NodeJS
• Web Technologies: Angular 9/10, ReactJS, ES6, NgRx, Redux, HTML5, CSS3, BOOTSTRAP, JQuery, PHP, AJAX, PolymerJS
• Web Services: REST, SOAP
• Web Service Protocols: HTTP, XML, WSDL, UDDI, SOA
• Databases: MySQL, Oracle, MongoDB

• Solid knowledge of HTML5 and CSS3 web standards
• Solid knowledge of JavaScript as well as Browser APIs
• Angular 2+
• RxJS, Typescript, JQuery.
• Experience writing unit tests
• Webpack, Babel
• Familiar with SASS and Responsive Design
• Experience using any CSS naming convention
• Experience debugging using JavaScript-based tools like Chrome Developer Console
• Solid understanding of Git
• Good understanding of SEO principles
• You are self-organized and can work autonomously
• Strong analytical, problem-solving, written and verbal communication skills

• Ensure processes used for system testing are adequate and appropriate 
• Develop manual test procedures 
• Work closely with the development team to ensure that Leica Microsystems products meet (and exceed) end-user expectations 
• Develop and maintain the system and user acceptance tests and scripts based on product requirements  
• Procure, create and manage test data required 
• Executing system and user acceptance tests and producing test logs and issue reports 
• Management of test coverage to ensure all requirements are adequately tested 
• Participate in troubleshooting and triaging of issues to generate root cause identification and resolution 

Our Expectations:  

• Bachelor of Engineering or Masters in software engineering / Informatics or equivalent. 
• Experience in device/embedded software testing 
• Experience of working in an Agile environment, testing user stories, and participating in SCRUM, sprint planning, and backlog review activities. 
• Excellent communication skills, fluent in verbal and written English. 
• Experience working with CI tools (ideally TeamCity). 

Nice to have / Ideally:  

• ISEB/ISTQB Foundation Certified tester. 
• Experience in medical device quality standards such as IEC 62304, ISO 13485, and ISO 14971. 
• 3-6 years of experience in testing medical device applications. 
• Experience working with teams across the globe. 
• Experience testing end-to-end applications that interact with hardware devices. 
• Experience in the Cybersecurity domain 

Primary/Essential Duties and Key Responsibilities:

• Proactively manage a portfolio of  customers once the implementation phase is completed
• Develop and build strong relationships with key customer stakeholders 
• Understand customers’ needs and priorities to optimize the use of the platform
• Identify new opportunities: up-sell, cross-sell, additional training
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how we can better serve our customers
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
• Resolve billing and Support inquiries in a timely and productive manner
• Coordinate small customer projects

Required Qualifications: 

• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Minimum 4-5 years experience 

Travel Requirements: