Project Manager/ Cutlist

A Senior Software Development Engineer at SaaS Labs would handle the responsibility of developing features for our existing products while bringing further innovation and perspective to the table. The ideal candidate is an enthusiastic go-getter who can manage a project end-to-end and work in a collaborative workspace!

Qualification:

• Bachelors in Computer Science or Information Technology Engineering or relevant.
• 3-6 years of experience in software development or similar roles.

Key Responsibilities:

• Building and developing new software features for our products such as JustCall, Helpwise, CallPage, Atolia, and Dialworks.
• Working through the design, implementation, integration, testing, and deployment phases of project delivery.
• Provide software design and programming expertise to support research projects.
• Collaborating with cross-functional teams - Experimenting and reiterating on software basis feedback from customers/product & business stakeholders.
• Designing and developing new fast and robust algorithms to ensure that the platform supports millions of communications exchanges every month.
• Working with our engineering team to deploy and maintain research models in the production.
• Collaborating with the product and design teams on crafting great user experiences.

Skills:

• Strong knowledge and experience in HTML5, CSS3, and JavaScript.
• Experience in designing and building systems for maximum performance, reliability, and scalability
• Experience in working with JavaScript, React.js & Remix Run.
• Experience in working with object-oriented programming and at least one object-oriented programming language.
• Understanding of browser caching.
• Experience with seamless integration of front-end to backend functionality.
• Knowledge of high-level programming concepts like promises, and data-binding.
• Ability to design relational database schema at scale.
• Tailwind experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility.
• Proficient understanding of code versioning tools, such as Git.
• Experience with test-driven/behavior-driven development using automated testing tools.

Other essential qualities for this role: 

• Product sense or curiosity about product and business value.
• A high degree of ownership and being a strong self-starter - correspondingly, you can expect autonomy to voice and execute new ideas.
• Good problem-solving skills - ‘there is always a solution’ attitude.
• Since you will be working with multiple projects and people, a little empathy and mutual respect would go a long way!
• Good interpersonal and communication skills are a huge plus as well and would assist you in being a team player.

Benefits and Perks: 

• Opportunity to work and collaborate with a truly global team spread across six countries
• Routine hackathons and learning boot camps to promote knowledge sharing
• A healthy space for new ideas
• Choose your work hours

How to apply

We strongly encourage candidates of all different backgrounds and identities to apply. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

We are reviewing applications on a rolling basis and will invite candidates to interview.

About SaaS Labs

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).

SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.

What You Need for this Position

• Education: Requires a Bachelor's degree or higher in any field.
• Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
• Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.

What You Will Be Doing

• Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
• Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
• Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
• Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
• Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
• Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
• Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
• Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
• Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
• Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies. 

The Wellness Shop is an eco-friendly wellness brand which provides range of products that are  organic and 100% natural. We provide products catering to cosmetics, wellness and healthcare  segment. The company launched in 2021 and within 4 months, we have launched 150+ premium  products and have started hitting 400+ daily orders. TWS is funded by logx ventures. We plan to  build this company into a multi-million dollar business and provide best quality organic products  all over the world! 

We are looking for a talented EMAIL MARKETING MANAGER to take the lead with our email  marketing strategies. Your main duties include running email marketing campaigns end-to-end,  managing email databases and creating newsletters. If you're interested in web technologies and  can generate innovative ideas to increase sales, we would like to meet you.  

Responsibilities: 

- Identify target audience and grow our email list 

- Design and implement direct email marketing campaigns 

- Proofread emails for clarity, grammar and spelling 

- Ensure mobile-friendly email templates 

- Write newsletters including all company updates 

- Upgrade our email templates using graphics, personalization and advanced features - Ensure prompt and accurate communication with clients via email to minimize unsubscribes - Create email databases for lead generation 

- Analyse campaign performance and suggest improvements 

- Report on sales revenue generated from email marketing efforts 

- Ensure emails follow industry policies and best practices 

Requirements: 

- 5+ years of proven work experience as an Email marketer 

- Hands on experience with HTML and content management systems 

- Proficiency in marketing automation technology 

- Knowledge of SEO/SEM and Google Analytics 

- Familiarity with analytical and database tools 

- Excellent written communication and copywriting skills 

- Strong project management skills 

- An ability to work under tight deadlines